Spa Receptionist - Casa Cipriani Wellness

Publisher :

Glassdoor Inc.

sector :

Personal services sector

Job title :

Receptionist

location :

New York, Stati Uniti

Contract type :

Permanent

Working hours :

Part time

Salary :

Gross remuneration 22.00 $ Hourly

Other

Smart Working
International experiences
Available for business trips

Description

Description

Job Title: Front of House Receptionist

Reporting: Spa Manager and Front of House Management

Main Function of Position: To deliver the highest standard of customer service to all members and guests

Hours: Significant flexibility will be required to meet business needs (including weekends)

MAIN DUTIES TO INCLUDE:

Finance

  • To ensure that all payment transactions are processed according to Company Standards and Guidelines.
  • Meet and exceed sales goals to include member and guest Spa treatment reservations and retail sales (all products).
  • Proper management and debiting of member accounts for services and purchases.

Operations

  • To greet all members, guests, and visitors in a professional and courteous manner.
  • To scan in members in Book4Time using a membership card and barcode scanner.
  • To ensure that visitors to Wellness at Casa Cipriani only gain entry as a guest of a member.
  • Check in Spa clients in Book4Time and ensure all corresponding paperwork is completed.
  • Escort and tour members, guests, and Spa clients around the facility.
  • To manage professionally, incoming telephone calls and email correspondence.
  • To effectively manage all spa appointments, PT, and class bookings.
  • To provide a general administrative service to the club, guests, clients, and members when required.
  • Assist all guests, members, and clients with WIFI log in details.
  • Deal with lost property by following the Casa Cipriani Lost and Found protocol.
  • Manage the laundry and dry cleaning of member items.
  • Restock retail when needed.
  • Maintain a neat and clean workstation and ensure Spa Reception/Living Room area is always clean.
  • Refresh reception beverage station when needed.

Members

  • To ensure that all members requests, are delt with effectively.
  • To ensure that all member comments and complaints are passed to the appropriate Manager in a timely manner.
  • Familiarize oneself with member names and faces for proper greeting.
  • To develop a thorough knowledge of all facilities and activities in the club.
  • To ensure that a sufficient supply of promotional literature is available.
  • Print and be able to speak to the details of member account statements to address questions or concerns about balances.

People

  • To communicate effectively with all other departments.
  • To attend Monthly team meetings and training sessions.
  • To understand and adhere to the Health and Safety and Equal Opportunities Policies.
  • Ensure punctuality with shift times.

Carry out any other reasonable request as directed by the Spa Manager and any other heads of department.

Job Type: Part-time

Pay: $22.00 per hour

Benefits:

  • Dental insurance
  • Health insurance
  • Vision insurance

Schedule:

  • Monday to Friday
  • Weekend availability

Education:

High school or equivalent (Preferred)

This announcement is aimed to both genders and people of all ages and all nationalities.

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