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H&M Retail Sales Advisor

You are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You always put our customers’ first and offer assistance and share your Product and Fashion knowledge. You create an environment that is easy for our Customers to shop through Store Operations and Great Garment Care. By sharing your knowledge and skills with your colleagues you actively contribute to creating a Best Team in order to meet the expectations of our customers. You work in accordance with H&M standards, policies, procedures and legal requirements. By acting in line with our Values and being a role model, you contribute to H&M’s business success. Role responsibilities include, but are not limited to: Best Customer Experience You are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You always put our customers’ first and offer assistance and share your Product and Fashion knowledge. Direct Customer Service Demonstrate the 5 basic demands to greet and engage with our customers in the service areas and on the sales floor Apply a ‘Heads up’ approach – be aware of customers that require assistance and offer help Use your product and fashion knowledge to inspire the customer by offering purchasing suggestions, promoting campaigns, offers, activities and company initiatives (i.e., sustainability efforts, garment collecting) Sales & Profit You are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You create an environment that is easy to shop through Store Operations and Great Garment Care. You follow all required H&M procedures, routines and best practices in all areas of the store, so sales goals can be reached Store Operations Keep the fixtures full and tidy regularly throughout the day to maximize sales Ensure great garment care to sell the products in their best condition at the right time Replenish sizes and allocation to the sales floor through efficient delivery and refill routines to avoid missed sales Ensure all areas of the sales floor and back of house are always clean and tidy, this includes but not limited to: Maintaining cleanliness of, and sweeping on sales floor, fitting rooms, and BOH areas Dusting all counters/hard surfaces, removes all spills, trash and debris from store Maintaining the cleanliness of employee kitchen areas including cleaning/disinfecting surfaces Maintaining cleanliness of all bathroom facilities on an as needed basis Garment Processing Procedures Actively process, stock and replenish garments on sales floor and stock room Fold, hang, display and merchandise garments per H&M guidelines to maximize selling opportunities Unload delivery truck, receive, open & unpack merchandise and label merchandise with security tags within efficiency time goals Cash Handling Procedures Handle payments and returns Ring on the register, report & handles all required transactions, issue receipts & fold and place merchandise in appropriate bag following the register best practice routine Policy and Safety Routines Follow all procedures and routines regarding safety, security and administrative processes in all areas of the store Execute reductions, price changes, and transfers Best Team By sharing your knowledge and skills with your colleagues you actively contribute to creating a Best Team in order to meet the expectations of our customers. You work in accordance with H&M standards, policies and procedures and legal requirements. Share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment Give honest and constructive feedback to your colleagues to develop their skills Work in accordance with H&M standards and local legislation with health & safety and security routines, to guarantee you, your colleagues and customer safety at all times Minimum Qualifications: High School graduate or equivalent preferred 6 months of experience in customer service, preferred Ability to lift in excess of 20 pounds Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc) for a short distance Ability to climb a ladder and use a step stool  Requirements:  Excellent customer service skills Ability to recognize and execute selling opportunities Ability and willingness to run a cash register Good communication and organizational skills Ability to multi-task in a fast-paced environment Ability to take initiative to complete tasks and solve problems Ability to meet deadlines Ability to manage time and prioritize Must be able to work a flexible work schedule including nights and weekends

H&M Hennes & Mauritz AB • Charleston, U.S.

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Regional Omni Store Operating Model Lead

Job DescriptionOverall Job Summary: The Regional Omni Store Operating Model Lead will contribute towards a seamless customer experience and journey by ensuring the Omni Sore Operating Model is implemented and maintained across the region. The role will set the Regional Store Operating Model strategy, working cross functionally in transforming the role of the physical store in line with the global strategies. The role will drive the mindset change from store task focused to customer relations focused, optimizing the way of working through people, processes, and technology to maximize the physical stores contribution in driving customer satisfaction and omni growth across the region.This position is based in New York, NY within our Sales function, and reports to our Regional Controller, Americas. Core Responsibilities includes but is not limited to: Omni Store Operating ModelActively participate in development of the Global Omni Store Operating Model, presenting ideas, relevant data, and insights from your region.Observe the retail industry development, conducting competitors’ mapping to understand their operation models’ evolution.Own the regional strategy and implementation agenda of the Global Omni Store Operating Model, challenging the evolution to secure locally relevant needs.Ensure the store workload capacity is aligned with long term customer experience ambitions where through workload automation we assure more time dedicated for relations building and engagement with customers.Together with HR, set the regional strategy for the learning, development, and upskilling of our store employees to achieve our customer service expectations.Contribute towards the Regional Business Plan to ensure the physical store operational needs and cost development is aligned with forecasted profit and sales.Co-create the tech roadmap for the physical store to support the regional needs for both the customer and colleague experienceOptimize Store Operations through People, Processes, and TechnologyUse Omni customer insights to reduce the pain points impacting on the physical store customer journey, setting Omni focused actions across your region.Follow up to secure a consistent level of Store Operational Foundation, applied best practices, and expected key results across your region.Ensure implementation of new and updated Store Operational Best Practices based on the role of the physical store transition towards the desired state.Secure our colleagues’ access to relevant customer, product, and selling data, defining methods to use it to drive Omni sellingDrive Change through Collaboration and Empowered TeamsThrough strong collaboration and alignment, ensure the mindset shift across your region towards customer centricity and omni growth in the physical store.Secure the upskilling, competence, and talent pipeline of the Sales Market Store Operations team.Participate in driving organizational change to secure the evolution of our physical store portfolio and operating model Additional Accountabilities:Responsible for the overall budget including payroll amount, number of stores and volume of sales, number of vendors or contracts working with, etc.QualificationsWhat You’ll Need to Succeed: Preferred 5-7 years of experience with Retail Omni Operations, Technology, Ecommerce, and customer experience.2+ years of experience leading large and complex change journeys with multiple stakeholders including at senior level.Experienced leader and retail strategist with a passion to explore new ideas and inspire change across the organization.Change management experience, project management understanding, and ability to work with data and insights to convert into recommendations and decisions.Strong understanding of how the physical store operates and the role of the store in creating a seamless Omni Customer Experience.Good understanding of how tech product development can positively impact an Omni Store Operating Model from both a customer and colleague perspective.Ability to understand and convey the importance of our physical store colleagues in achieving the desired Omni Customer Experience.Understanding the role of the store as a touchpoint on the customer journey.Ability to influence organizational change and implement strategies on a wide scale.Excellent written and verbal communication skills.Travel is required, including the potential for international travel.

H&M Hennes & Mauritz AB • New York, U.S.

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Seasonal H&M Retail Sales Advisor - Tanger Outlets

Job DescriptionTitle: Sales Advisor Function: Sales Department: Store Reports to: Department Manager, dotted line to Department Supervisor You are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You always put our customers’ first and offer assistance and share your Product and Fashion knowledge. You create an environment that is easy for our Customers to shop through Store Operations and Great Garment Care. By sharing your knowledge and skills with your colleagues you actively contribute to creating a Best Team in order to meet the expectations of our customers. You work in accordance with H&M standards, policies, procedures and legal requirements. By acting in line with our Values and being a role model, you contribute to H&M’s business success. Role responsibilities include, but are not limited to: Best Customer Experience You are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You always put our customers’ first and offer assistance and share your Product and Fashion knowledge. Direct Customer Service Demonstrate the 5 basic demands to greet and engage with our customers in the service areas and on the sales floor Apply a ‘Heads up’ approach – be aware of customers that require assistance and offer help Use your product and fashion knowledge to inspire the customer by offering purchasing suggestions, promoting campaigns, offers, activities and company initiatives (i.e., sustainability efforts, garment collecting) Sales & Profit You are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You create an environment that is easy to shop through Store Operations and Great Garment Care. You follow all required H&M procedures, routines and best practices in all areas of the store, so sales goals can be reached Store Operations Keep the fixtures full and tidy regularly throughout the day to maximize sales Ensure great garment care to sell the products in their best condition at the right time Replenish sizes and allocation to the sales floor through efficient delivery and refill routines to avoid missed sales Ensure all areas of the sales floor and back of house are always clean and tidy, this includes but not limited to: Maintaining cleanliness of, and sweeping on sales floor, fitting rooms, and BOH areas Dusting all counters/hard surfaces, removes all spills, trash and debris from store Maintaining the cleanliness of employee kitchen areas including cleaning/disinfecting surfaces Maintaining cleanliness of all bathroom facilities on an as needed basis Garment Processing Procedures Actively process, stock and replenish garments on sales floor and stock room Fold, hang, display and merchandise garments per H&M guidelines to maximize selling opportunities Unload delivery truck, receive, open & unpack merchandise and label merchandise with security tags within efficiency time goals Cash Handling Procedures Handle payments and returns Ring on the register, report & handles all required transactions, issue receipts & fold and place merchandise in appropriate bag following the register best practice routine Policy and Safety Routines Follow all procedures and routines regarding safety, security and administrative processes in all areas of the store Execute reductions, price changes, and transfers Best Team By sharing your knowledge and skills with your colleagues you actively contribute to creating a Best Team in order to meet the expectations of our customers. You work in accordance with H&M standards, policies and procedures and legal requirements. Share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment Give honest and constructive feedback to your colleagues to develop their skills Work in accordance with H&M standards and local legislation with health & safety and security routines, to guarantee you, your colleagues and customer safety at all times QualificationsHigh School graduate or equivalent preferred 6 months of experience in customer service, preferred Ability to lift in excess of 20 pounds Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc) for a short distance Ability to climb a ladder and use a step stool  Requirements:  Excellent customer service skills Ability to recognize and execute selling opportunities Ability and willingness to run a cash register Good communication and organizational skills Ability to multi-task in a fast-paced environment Ability to take initiative to complete tasks and solve problems Ability to meet deadlines Ability to manage time and prioritize Must be able to work a flexible work schedule including nights and weekends

H&M Hennes & Mauritz AB • Fort Worth, U.S.

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H&M Retail Department Manager

Job DescriptionSALES & PROFIT You are responsible for supporting the Sales and Profit goals in your store by setting a plan to deliver the Best Customer Experience in your department. You regularly analyze and follow up on Sales & Profit KPIs for your department with the Visual Merchandisers. You secure that actions are taken to maximize selling. You support the Visual Merchandisers with these actions by securing the hours and staff needed for a successful execution.               Together with your store management team, you set the hours plan for your department in line with the sales budget.Together with your store management team, you ensure proper scheduling for your department to maximize conversion and enable commercial activities (department moves, Sale, Deals, etc.) keeping within the frame of the hours plan.You plan and prioritize actions together with your team that have a clear impact on selling.You ensure your department’s execution continuously meets H&M standards and follow up using the Store Experience Tool (S.E.T.)Together with your visual team you ensure the implementation of the Commercial Handbook for your department You ensure Store Operations and Best Practices are followed in your department and throughout the store. This includes, but is not limited to: truck planning, intraday, garment care, etc.Ensure H&M Customer Service standards are delivered at all times through active coaching of Sales Advisors and leading by example.Ensure the maintenance of your department is managed in a cost-efficient way to meet H&M standards and initiate actions accordingly with your store management team.Actively prevent loss and ensure your department follows appropriate safety and security guidelinesGive input to your Store Manager and District Team on allocation and replenishment to secure a good garment level in your department according to sellingYou inform your Store Manager of any potential risks, threats and opportunities related to the competitor landscape.PEOPLE & TEAMS You ensure you have the Best Teams and support their development. You work with succession planning, talent development and structured performance management for your team based on results, values and leadership. You work in accordance with legal requirements and H&M standards, policies and procedures to meet the expectations of customers and colleagues.Manage the recruitment, training, development and succession planning for your department team in line with H&M ROTD best practicesEvaluate and manage the performance of your Department team members; give regular feedback, execute dialogues, development plans and follow-ups and take actions to improve performance and develop your teamActively work with a talent pipeline within your Department/store to support the business needs You ensure clear communication to Store team on business performance, company culture and training focuses through daily Behind The Seams Meetings and participating in weekly Leadership Meetings Ensure health & safety, legal and security issues are being handled to H&M standards and local laws securing the employee and customer safety at all timesCarry out supervisory responsibilities in accordance with H&M policies & applicable laws including approving time off requests, pay, location or title changes, conducting terminations & corrective actions & making employment decisionsAbility to maintain overall store responsibility of store in absence of Store ManagerYou strengthen our Company Culture by promoting feedback in our daily work and coach your team to do the same.QualificationsHigh School graduate or equivalent; Associates or Bachelor’s Degree is preferredMinimum of 2 years’ of retail management or comparable experienceAbility to lift in excess of 20 poundsAbility to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc. ) for a short distanceAbility to climb a ladder and use a step stool REQUIREMENTS: Ability to coach and counsel staff on performance management and progressive discipline techniquesOpen availability including evenings and weekendsBasic computer skills such as browser navigation, software interaction and data entry are neededMinimal travel required (i.e. Workshops)   FINANCIAL ACCOUNTABILITY: Assist Store Manager with sales and profit responsibility for your store Accurate recording of sales figures and hours

H&M Hennes & Mauritz AB • Livonia, U.S.

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H&M Retail Sales Advisor - Part Time

Role responsibilities include, but are not limited to:Best Customer ExperienceYou are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You always put our customers’ first and offer assistance and share your Product and Fashion knowledge.Direct Customer Service·       Demonstrate the 5 basic demands to greet and engage with our customers in the service areas and on the sales floor·       Apply a ‘Heads up’ approach – be aware of customers that require assistance and offer help·       Use your product and fashion knowledge to inspire the customer by offering purchasing suggestions, promoting campaigns, offers, activities and company initiatives (i.e., sustainability efforts, garment collecting)Sales & ProfitYou are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You create an environment that is easy to shop through Store Operations and Great Garment Care. You follow all required H&M procedures, routines and best practices in all areas of the store, so sales goals can be reachedStore Operations·       Keep the fixtures full and tidy regularly throughout the day to maximize sales·       Ensure great garment care to sell the products in their best condition at the right time·       Replenish sizes and allocation to the sales floor through efficient delivery and refill routines to avoid missed sales·       Ensure all areas of the sales floor and back of house are always clean and tidy, this includes but not limited to:o  Maintaining cleanliness of, and sweeping on sales floor, fitting rooms, and BOH areaso  Dusting all counters/hard surfaces, removes all spills, trash and debris from storeo  Maintaining the cleanliness of employee kitchen areas including cleaning/disinfecting surfaceso  Maintaining cleanliness of all bathroom facilities on an as needed basisGarment Processing Procedures·       Actively process, stock and replenish garments on sales floor and stock room·       Fold, hang, display and merchandise garments per H&M guidelines to maximize selling opportunities·       Unload delivery truck, receive, open & unpack merchandise and label merchandise with security tags within efficiency time goalsCash Handling Procedures·       Handle payments and returns·       Ring on the register, report & handles all required transactions, issue receipts & fold and place merchandise in appropriate bag following the register best practice routinePolicy and Safety Routines·       Follow all procedures and routines regarding safety, security and administrative processes in all areas of the store·       Execute reductions, price changes, and transfersBest TeamBy sharing your knowledge and skills with your colleagues you actively contribute to creating a Best Team in order to meet the expectations of our customers. You work in accordance with H&M standards, policies and procedures and legal requirements.·       Share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment·       Give honest and constructive feedback to your colleagues to develop their skills·       Work in accordance with H&M standards and local legislation with health & safety and security routines, to guarantee you, your colleagues and customer safety at all timesQualificationsMinimum Qualifications:·       High School graduate or equivalent preferred·       6 months of experience in customer service, preferred·       Ability to lift in excess of 20 pounds·       Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc) for a short distance·       Ability to climb a ladder and use a step stoolRequirements: ·       Excellent customer service skills·       Ability to recognize and execute selling opportunities·       Ability and willingness to run a cash register·       Good communication and organizational skills·       Ability to multi-task in a fast-paced environment·       Ability to take initiative to complete tasks and solve problems·       Ability to meet deadlines·       Ability to manage time and prioritize·       Must be able to work a flexible work schedule including nights and weekends

H&M Hennes & Mauritz AB • Atlanta, U.S.

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Business Sales Representative - Work from Home

Responsible for inbound telesales of Comcast services to small-to-medium business customers.Core ResponsibilitiesMeet and exceed sales quotas by generating sales from inbound calls and follow-up with potential customers to sell Comcast Business Services products or services.Ensure CRM software is accurate and up to date on daily basis.Manage the customer relationship from initial call, through close to resolve on the first call or escalate appropriately.Deliver best-in-class customer experience and represent Comcast Business Services in a professional and courteous manner to prospects and customers.Keep up-to-date on product knowledge, industry information and competitive landscape.Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.Other duties and responsibilities as assigned.Employees at all levels are expected to:Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team - make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Respect and promote inclusion & diversity.Do what's right for each other, our customers, investors and our communities.

Careerbuilder • Chicago, u.s.

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H&M Retail Visual Keyholder

Overall Job Summary: Working at the heart of fast-paced fashion business, a Visual Keyholder is responsible for creating an environment that inspires customers to explore their personal style. The role will support and guide the store team to deliver the most inspiring and exciting Customer Experience in line with the H&M brand and values. It will actively drive sales in the store and is responsible to implement the Visual Identity to make H&M the No. 1 fashion destination. The Visual Keyholder will always meet the expectations of customers and colleagues, as well as follow H&M procedures and standards.This position is within our Store & Sales Function and reports to our Store Manager.Core Responsibilities includes but is not limited to: SELLINGThe Visual Keyholder will set the garment presentation on the Sales Floor & Windows according to the Commercial Handbook. Together with the Department Manager, the Visual Keyholder will determine additional commercial opportunities in the store within the H&M brand guidelines. The role will execute floor moves based on those joint discussions.Fashion KnowledgeEnsure you are up to date with current fashion trendsShare, inspire, and educate the team on the seasonal trend informationDirect Customer ServiceEnsure you meet customer expectations on direct service according to H&M standardsSupport the store to achieve excellent customer serviceIndirect Customer ServiceFollow up on the Visual Identity through the implementation of the Commercial handbookSecure well styled GTL mannequins in windows and in storeCreate a clear red threat from windows to A-area with wearable buying suggestionsEnsure high quality, commercial garment presentation with good garment care every day together with the store teamProvide a good concept flow by maintaining the concept layout, fixtures, and navigationLaunch and maintain all sales campaigns and activities on time according to H&M standardsDrive Sales TargetsIdentify opportunities to increase customer satisfaction and sales with the Department Manager and execute changes accordinglyPerform sales follow up and initiate actions to reach sales targetsTEAMThe Visual Keyholder will support the Store team to enhance the customer and working experience in store through coaching. Together with the Store Management team, the Visual Keyholder will ensure that all legal requirements and H&M policies are fulfilled.Training and DevelopmentEvaluate and develop the visual and commercial skills of the store teamCoach and develop Sales Advisors while executing floor moves togetherOrganize, provide and carry out visual training for all colleagues to support garment presentation in line with the Commercial handbookSeek Visual Merchandiser potential for successionCommunication and Legal RequirementsEnsure that all communication in the windows and sales floor complies with local legislation ROUTINESThe Visual Keyholder will organize and plan the workload according to business needs and commercial planner. The role will ensure safety, security, and administration procedures are always followed.Commercial RoutinesTogether with the Department Manager, follow up on store KPIs and initiate actions to reach store goals and budgetsAdapt the store planning according to store needs and budget from the Commercial planComplete and take action on the Best Brand portion of the Store Experience Tool (S.E.T.) to maximize commercial opportunitiesVisual Store Operational RoutinesComplete the sample picking as well as execute the floor moves in a way that creates clear stories and wearable suggestionsComplete all sales floor and window morning routines daily before store is openHandle Visual Merchandiser material and visual scheme ordersControl quantity and condition of all incoming visual materialMaintain and care for all display and interior material with sustainability in mindKeep visual room organized and safeShare information with the team on Commercial handbook seasonal changes and continue to evaluate throughout the seasonProvide updates of all Visual Merchandising information material in the storeEnsure that the store always has enough Sale and Activity materialPaint the windows as necessaryBack of House RoutinesPerform all store routines, including the opening and closing of the store, by following all Company practices and proceduresWork with timekeeping and scheduling system including approving timesheetsMay be assigned overall store responsibility in absence of Store Manager or Department manager when opening and closing storeSecurityPromote employee and customer safetyResolve health & safety, legal, and security issuesAddress any loss prevention and safety issues that may occur while on duty and bring any escalated employee issues to the management team Additional Accountabilities:No financial accountability QUALIFICATIONSAssociate’s Degree in a Fashion industry specialty preferred2 years of retail visual merchandising experienceAbility to lift in excess of 20 poundsAbility to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distanceAbility to climb a ladder and use a step stoolMust be able to work with hand and power operated tools and lift in order to execute display area set upsAbility to work flexible hours and extended hours at timesMay be required to travel to support other stores

H&M Hennes & Mauritz AB • Springfield, U.S.

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H&M Retail Visual Key Holder

Overall Job Summary: Working at the heart of fast-paced fashion business, a Visual Keyholder is responsible for creating an environment that inspires customers to explore their personal style. The role will support and guide the store team to deliver the most inspiring and exciting Customer Experience in line with the H&M brand and values. It will actively drive sales in the store and is responsible to implement the Visual Identity to make H&M the No. 1 fashion destination. The Visual Keyholder will always meet the expectations of customers and colleagues, as well as follow H&M procedures and standards.  This position is within our Store & Sales Function and reports to our Store Manager.  Core Responsibilities includes but is not limited to:  SELLING The Visual Keyholder will set the garment presentation on the Sales Floor & Windows according to the Commercial Handbook. Together with the Department Manager, the Visual Keyholder will determine additional commercial opportunities in the store within the H&M brand guidelines.  The role will execute floor moves based on those joint discussions. Fashion Knowledge Ensure you are up to date with current fashion trends Share, inspire, and educate the team on the seasonal trend information Direct Customer Service Ensure you meet customer expectations on direct service according to H&M standards Support the store to achieve excellent customer service Indirect Customer Service Follow up on the Visual Identity through the implementation of the Commercial handbook Secure well styled GTL mannequins in windows and in store Create a clear red threat from windows to A-area with wearable buying suggestions Ensure high quality, commercial garment presentation with good garment care every day together with the store team Provide a good concept flow by maintaining the concept layout, fixtures, and navigation Launch and maintain all sales campaigns and activities on time according to H&M standards Drive Sales Targets Identify opportunities to increase customer satisfaction and sales with the Department Manager and execute changes accordingly Perform sales follow up and initiate actions to reach sales targets TEAM The Visual Keyholder will support the Store team to enhance the customer and working experience in store through coaching. Together with the Store Management team, the Visual Keyholder will ensure that all legal requirements and H&M policies are fulfilled.  Training and Development Evaluate and develop the visual and commercial skills of the store team Coach and develop Sales Advisors while executing floor moves together Organize, provide and carry out visual training for all colleagues to support garment presentation in line with the Commercial handbook Seek Visual Merchandiser potential for succession  Communication and Legal Requirements Ensure that all communication in the windows and sales floor complies with local legislation  ROUTINES The Visual Keyholder will organize and plan the workload according to business needs and commercial planner. The role will ensure safety, security, and administration procedures are always followed. Commercial Routines Together with the Department Manager, follow up on store KPIs and initiate actions to reach store goals and budgets Adapt the store planning according to store needs and budget from the Commercial plan Complete and take action on the Best Brand portion of the Store Experience Tool (S.E.T.) to maximize commercial opportunities Visual Store Operational Routines Complete the sample picking as well as execute the floor moves in a way that creates clear stories and wearable suggestions Complete all sales floor and window morning routines daily before store is open Handle Visual Merchandiser material and visual scheme orders Control quantity and condition of all incoming visual material Maintain and care for all display and interior material with sustainability in mind Keep visual room organized and safe Share information with the team on Commercial handbook seasonal changes and continue to evaluate throughout the season Provide updates of all Visual Merchandising information material in the store Ensure that the store always has enough Sale and Activity material Paint the windows as necessary Back of House Routines Perform all store routines, including the opening and closing of the store, by following all Company practices and procedures Work with timekeeping and scheduling system including approving timesheets May be assigned overall store responsibility in absence of Store Manager or Department manager when opening and closing store Security Promote employee and customer safety Resolve health & safety, legal, and security issues Address any loss prevention and safety issues that may occur while on duty and bring any escalated employee issues to the management team  Additional Accountabilities: No financial accountability QualificationsWhat You’ll Need to Succeed:  Associate’s Degree in a Fashion industry specialty preferred 2 years of retail visual merchandising experience Ability to lift in excess of 20 pounds Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance Ability to climb a ladder and use a step stool Must be able to work with hand and power operated tools and lift in order to execute display area set ups Ability to work flexible hours and extended hours at times May be required to travel to support other stores

H&M Hennes & Mauritz AB • Glendale, U.S.

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H&M Retail Visual Merchandiser - Waco, TX

Job DescriptionAs a Visual Merchandiser, working at the heart of fast-paced fashion business, in your store you create an environment that inspires customers to explore their personal style. This role will support and guide the store team to deliver the most inspiring and exciting Customer Experience in line with the H&M brand and values. You actively drive sales in the store and are responsible to implement the Visual Identity to make H&M the No. 1 fashion destination.You meet the expectations of customers & colleagues at all times, as well as following all H&M procedures & standards.This is a sales function and reports to our Store Manager.QualificationsCore Responsibilities includes but is not limited to: Fashion KnowledgeEnsure you are up to date with current fashion trendsShare, inspire and educate the store team on seasonal trend informationDirect Customer ServiceEnsure you meet customer expectations on direct service according to H&M standards.Support the store to achieve excellent customer service.Indirect Customer ServiceFollow up the H&M Visual Identity through implementation of the Commercial Handbook and secure well-styled GTL (Get the Look) mannequins in windows and in store.Create a clear red thread from windows to A-area with wearable buying suggestions.Ensure high quality, commercial garment presentation with good garment care every day together with store teamProvide good concept flow by maintaining the concept layout, fixtures and navigation.Launch and maintain all sales campaigns and activities on time and according to H&M standards.Drive Sales TargetsIdentify opportunities to increase customer satisfaction and sales with the Department Manager and then you execute changes accordingly.Perform sales follow-up and initiate actions to reach sales targets.Training and DevelopmentEvaluate & develop the visual and commercial skills of the store teamCoach & develop Sales Advisors while executing floor moves togetherOrganize, provide and carry out visual training for all colleagues to support garment presentation in line with the Commercial Handbook.Seek Visual Merchandiser potential for succession.Communication and Legal RequirementsEnsure that all communication in the windows and on the sales floor complies with local legislation.Commercial RoutinesTogether with the Department Manager, you follow up on Store KPIs & initiate actions to reach store goals and budgets.Adapt the store planning according to store needs and budget from the Commercial plan.Complete and take action on the Best Brand portion of the Store Experience Tool (S.E.T.) to maximize commercial opportunities.Visual Store Operations RoutinesComplete the sample picking as well as execute the floor moves in a way that creates clear stories and wearable buying suggestionsComplete all sales floor and window morning routines daily before store is openHandle Visual Merchandiser material and visual scheme orders.Control quantity and condition of all incoming visual material.Maintain and care for all display and interior material with sustainability in mind.Keep visual room organized and safe.Share information with team on Commercial handbook seasonal changes & continue to evaluate throughout the season.Provide updates of all VM information material in the store.Ensure that the store always has enough Sale and Activity material.Paint the windows as necessary.SecurityPromote employee and customer safetyResolve health & safety, legal and security issuesPrevent loss

H&M Hennes & Mauritz AB • Waco, U.S.

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Product Manager

Product ManagerConcept: PharmaceuticalLocation: DubaiSalary: AED 25,000-35,000 per monthThe client has a leading group of pharmacies in the Middle East. We are looking for an experience product manager that specifically has experience with pharmaceutical ecommerce.PRODUCT MANAGER KEY RESPONSIBLITIES:Define the eCommerce product strategy and feature roadmap, working across multiple products and servicesWork cross-functionally to ensure necessary project support and prioritization, finding innovative solutions to balance business value and technical effort and reducing non-value-add effort.Collaborate closely with stakeholders to identify, define, and design solutions to improve the eCommerce customer experience and onboard new productsWork cross-functionally with technology and business teams to ensure efficient and effective execution of the eCommerce strategy and roadmapUse quantitative and qualitative data to inform product and customer experience decisionsCreate test & learn environment for products in Innovation and CX to quickly understand market acceptanceKeep up to date with evolving marketplace and technology trends and explore new and effective products or enhancements that will improve site & mobile experiences to lift user traffic, engagement, and conversion.Superb written and oral communication skills. Can present and articulate complex concepts to a diverse audience Who will you be as Product Manager?4 years’ experience in a product management position, preferably as a Product Manager in a complex business settingAbility to define and analyze numerous product metrics, ability to think strategically and know when and how to apply each in order to influence the success of the product for opportunities.Strong customer obsession, enjoys obsessing over getting the customer experience rightData driven and detail orientated; superior problem solving and organizational and skills; and an ability to conceptualize, prioritize, and manage multiple projects.The ideal candidate will have relevant experience with business models related to e-commerce and marketplaces. Emerging market experience is a big plus.Experience in providing best practices in product lifecycle process, discovery/ideation/planning, and building products through agile methodologies

COREcruitment LTD • Dubai, United Arab Emirates

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Area Manager - Contract Catering - Paris, France

Responsable des Operations – Restauration – FranceSalaire basic: €5000 - €5500 par mois + bénéficesBasé à ParisPoste de responsabilité multisitesExpérience: Restauration haut de gamme / Restauration collective ou d’entreprise premiumCompétences clés: finances opérationnelle, management d'équipe, stratégie commerciale, contrôle qualité et satisfaction, etc.En étroite collaboration avec le Directeur des Operations de ce groupe en pleine croissance, vous aurez la responsabilité de coacher et développer les Directeurs de Sites et d’assurer le meilleur service, gestion opérationnelle et financière de chaque opération sous votre région. OBJECTIF DU ROLEÊtre un ambassadeur du groupe, passionné et dynamiqueAssurer que chaque point de ventes atteigne (et dépasse) ses objectifs: rentabilité, expérience client, gestion des risques, optimisation de la marque et développement du personnelAssure la correcte mise en place de la stratégie commerciale du groupe et de chaque point de ventes avec les Directeurs de SitesAccompagnement et développement des managers et de leurs équipesParticipation à la revue, redéveloppement et/ou création des processus pour une meilleur performance des points de ventes et satisfaction clientèle.Supporter la vision globale de développement du groupe et des conceptsGestion efficace des coûts afin d’optimiser les profitsAssurer que les opérations soient aux normes (régulation et certification locales, normes HACCP / Risques et Sécurité)Maintenir la stricte confidentialité de la connaissance de la marque, du produit et des techniques EXPERIENCE ET CONNAISSANCES REQUISESExpérience opérationnelle d’au moins 5 ans en restauration haut de gamme ou collective premiumDoit avoir une expérience de gestion multisite (min 4 sites)Doit être dynamique, rigoureux avec un sens du relationnel et commercial très développéUn(e) leader naturel avec un esprit d’entrepreneur qui aime les challengesAime développer ses équipes et partager son savoir-faireExpérience de la gestion des budgets, des propositions de revenus et de la prévision des résultatsConnaissance approfondie du secteur de l'hôtellerie / restaurationCapacité à encadrer et à commenter de manière efficace et honnêteExcellente communication écrite et verbaleConnaissances des outils informatiquesBilingue Français et Anglais (une autre langue européenne un bonus)

COREcruitment LTD • Paris, France

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Beauty Advisor (Female)

Job SummaryThe Beauty Advisor is responsible for delivering an outstanding customer service to all customers and using appropriate sales techniques and product knowledge to reach the sales targets, in addition to stock replenishment, handling new launches, promotion of products and visual merchandising.Main ResponsibilitiesSales FocusAchieve the sales target and focus on increasing sales by using advanced sales techniquesFocus on selling and up sellingDemonstrate a solid knowledge of brands and productsMonitor sales activities and generate a daily sales reportCustomer FocusBuild and maintain customer relationships in order to build strong loyaltyAddress customers’ queries about products, prices, availability, product uses, and servicesCommunicate with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpassing customers’ expectationsAdvise customers on product ranges best suited to their needsDemonstrate usage and benefits of various Brands and productsHandle new launches, promotion of products and visual merchandisingStock ReplenishmentEnsure stock replenishment at all timesReport stock shortages using the stock order formEnsure stock receipt as per set proceduresOtherMaintain cleanliness in his/her area of responsibilityFollow all company procedures in ordering, cash handling and other common practices.RequirementsPrevious Experience1-2 years in Sales / Retail

EDARABIA • Dubai, United Arab Emirates

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