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About This RoleAn exciting opportunity for someone who is looking for a new challenge in a brand-new role with AAC Clyde Space Group!We are looking for an experienced IT professional to join our Business Support team, based in Glasgow to support our business divisions. This opportunity is ideal for someone looking for a role that leads and able to provide the practical, day to day support in IT. You will be involved in a dynamic, fast paced working environment with exciting projects and challenging schedules in the New Space Industry. You will have proven experience from regulated industries with the desire to grow your knowledge and expertise while adding value to our current ways of working. The role will be predominantly office-based role with access to Hybrid Working as the role develops. There may be a requirement for out-of-hours working and travel to other groups sites given nature of the role.Key ResponsibilitiesThe purpose of the role is to scope, develop and implement the Group’s IT Systems, infrastructure and cyber security in line with the IT Roadmap. This will include identifying current and future needs with network, systems, hardware, data security and licensing.Lead in delivering IT roadmap for the Group in accordance to required standards, quality, budget and timescales Evaluate current systems and identify future solutions re hardware, network and data security to inform company IT Strategy Ensure compliance to any Cyber accreditation and responsible for annual renewal process Be responsible in coordinating Group’s IT systems and networks are linked and accessible, building our infrastructure for the future Creating and maintaining relevant documentation to map processes and policies as appropriate Oversee and manage outsourced IT providers to ensure they are performing in line with Service Level Agreement Ensure all required Group software licenses are in place, including Microsoft user account management. Organise and communicate system updates, migration, upgrades. Able to provide operational and practical support with IT to the sites as required Skills RequiredRelevant degree or equivalent work experience Demonstrates proven track record of IT Management Knowledge of industry-standard computed hardware and software systems Previous experience with network administration and software platforms such as Microsoft and Linux operating systems. KPI setting, delivery and management Commercial awareness Strong communication, stakeholder management and interpersonal skills Ability to work independently as well as to effectively collaborate within cross cultural teams Demonstrates ownership of problems and works towards finding solutions Ability to organise self and prioritise workload with multiple projects in dynamic environment with tight deadlines Good working knowledge of all Microsoft products Proficient in English, both verbally and written Skills DesiredPrevious experience of working with small-medium companies 

AAC Clyde Space • Glasgow, United Kingdom

Job SummaryAs a “Service Desk Technician – Level 2,” you would be responsible for providing technical support to end-users and resolving issues related to hardware and software. You would work closely with the other team members in our IT department to escalate and resolve complex issues. Your day-to-day responsibilities would include troubleshooting and diagnosing hardware and software issues, installing and configuring software and hardware for end-users, and documenting and tracking service requests and incident tickets. Excellent communication skills are essential for this role, as you would be interacting with end-users on a regular basis. You would need to be able to explain technical concepts in a way that is easy for non-technical users to understand, and be patient and empathetic when dealing with users. Strong problem-solving and analytical skills are also vital, as you would be required to work through complex technical issues and provide solutions in a fast-paced environment.Essential FunctionsTroubleshoot and diagnose advanced hardware and software issues.Install and configure software and hardware for end-users.Document and track service requests and incident tickets.Automate application deployments via tools like Manage Engine, Ivanti, etc.Collaborate with other technology teams to resolve issues and provide solutions.Provide technical guidance and training to end-users.Work with the other groups in the IT department to escalate and resolve complex issues.Identify opportunities for process improvement and best practices in IT service delivery.Maintain and update technical knowledgebase and documentation.Required/Preferred Education and ExperienceBachelor’s degree preferred (not required)A minimum of 3-6 years of work experienceExperience with operating system deployments, application packaging, advanced PC troubleshooting, and with ITSM systems like Service NowKnowledge, Skills and AbilitiesExcellent verbal and written communication skillsHigh level of customer serviceCapable of multitasking and working within tight deadlinesExcellent knowledge of OS and application deploymentsDetail oriented and organized, and capable of handling proper follow-up with end users.

Careerbuilder • New York, Stati Uniti