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Hotel Front Desk Receptionist

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom ******************** all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by ******************** International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Caterer Global LTD • Dubai, United Arab Emirates

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Front Office Supervisor: 5 Star Boutique Hotel, Grand Cayman

I’m EXCITED to share with you this SUPERB NEW OPPORTUNITY to join a 5 star boutique hotel in Grand Cayman.Here are the BRILLIANT bits:Role: Front Office SupervisorWith: A 5-star boutique hotelWebsite: On application, it’s LUSHLocation: Grand CaymanStart date: ImmediateSalary: $45,000USD TAX FREEBenefits: Free flight to join the company, food on site whilst workingReporting to: The Front Desk ManagerLeading: A team of up to 15 in the operation – Receptionists, Bell-team, Administrator, ReservationistWorking: 6 days a week to start with – peak seasonThe FABULOUS Role OverviewWorking side by side of the Front Desk Manager, you will be leading a great team to offer service excellence for check-in, check-out, questions, compliments, bookings, complaint handling, room allocation, billing and much more.You will lead and develop your team to ensure their guest service is second to none. You will support and be the mentor for them.Being one of the first person the Guest sees, you will work as an ambassador for the hotel and ensure that welcomes are FABULOUS.You will manage the cash float, do banking, scheduling and be a butterfly around as and when required.You will go above and beyond!You The Perfect CandidateYou will be currently working as a Front Desk Supervisor or senior at a 5* luxury boutique hotel property.Your working track record will be within 5* properties.If you have worked in a Caribbean 5* boutique hotel, or in a beach style hotel previously then that’s definitely a plus.You will have great experience of leading a team of up to 15 – and this will be evidenced in your CV.Your CV will show all of the websites of the properties you have worked at for ease of review.You will be immaculately presented in attire and fluent in English articulation – additional languages are definitely a plus.You will be able to present exceptional written references on request.Your personality will be SPARKLING and you will be happy to ensure the team are BRILLIANT at their jobs.You will be happy to work 5-6 days a week to start with.Your CV will reflect your attention to detail and personality with it’s presentation and content.

Excite Recruitment • Eastleigh, Regno Unito

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Night Luggage Porter

We are hiring for a Night Guest Service Luggage PorterSee where your journey can take you. At Marriott International, we believe in seizing opportunities and making your own adventure. A world of opportunity arrives with every guest you meet – and you never know who might show up next. That big world also extends to our global, diverse family of associates. Like most families, we’re a group of unique individuals who bring different strengths, styles, personalities and interests to the table. And this makes every single day a new discovery. So, we ask, where will your journey take you? Your new career at London Marriott Canary WharfLondon Marriott Hotel Canary Wharf is ideally situated on the waterfront, just moments from Canary Wharf tube, the Elizabeth Line and West India Quay DLR. Part of Marriott International, the world’s largest and most celebrated hospitality brand, our five-star hotel is the perfect place to take your career to a whole new level. Rewards for work, benefits for your lifestyleYou’ll be supported in and out of the workplace through:Discounts on hotel rooms, gift shop items, food and beverageLearning and development opportunitiesRecognition programsWellbeing programsEncouraging managementTeam-spirited colleagues The impact you’ll make?Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors. What we’re looking forGreat conversational skills and teamwork-orientedPositive outlook and outgoing personalityThe ideal candidate would be proactive and have a proven track record in working in a guest focused environmentExperience in a similar position and strong hospitality experience is preferredThis role requires the ability to stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. Prior to employment, we’ll ask you to complete safety training and certification.

RECRUIT HOSPITALITY LTD • London, Regno Unito

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