Floor SupervisorWhat You Will Do The Floor Supervisor will lead, develop, and motivate a team of Brand Advocates, ensuring a consistent Best in Class customer experience that aligns with our brand purpose and values. The Floor Supervisor will partner with the Assistant Store Manager and Store Manager to maximize profitability by ensuring that customer engagement, story-telling merchandising, operations, and community connection are all consistent and in compliance with company standards. The Floor Supervisor will create an inclusive environment, while ensuring internal and external customers are your top priority. Floor Supervisor will assume an active role in their self-development through Division of Responsibility rotations and Position based training.How You Will Make A Difference: • Sales and Profitability: o Assists in maximizing sales and achieving store target goals.o Leads an environment of productivity by ensuring the store team has theknowledge and skills to meet store goals for sales and customer engagement.o Assists in monitoring payroll while protecting the needs of the business.o Approach the business with a “One Timberland” mindset.• Brand Experience/Customer Service: o Leads team to provide exceptional customer service while educating customerson our product, our Brand Purpose and community service involvement.o Leads and inspires customer-centric culture by recognizing and rewarding theteams’ successes.o Will be an active brand ambassador within the community through proactivelyseeking opportunities to engage with the customers and support or participate incommunity initiatives outside the four walls of the store.o Supervises floor coverage, acts as a role model, and leads by example• Training and Coaching Team: o In partnership with the Store Manager, provides leadership to ensure thoroughtraining and ongoing development of store team in customer engagement and allcompany programs and policies and procedures.o Provides coaching in the moment and providing feedback to the team.o Fosters an environment of development and accountability.• Operations: o Partners with Store Manager in achieving all financial and operational objectivesincluding expense control, Loss Prevention, store audits and review weeklyreports.o Responsible for ensuring that the store’s inventory integrity is maintained throughproper shipping and receiving procedures and communicate any concerns to theStore Manager• Visual Merchandising: o Partners with Store Manager on the implementation of visual merchandisedirectives and maintains standards consistent with the company brand strategies.o Elevate the in-store experience through styling and storytelling.o Keeps sales floor full, neat, and clean• Loss Prevention, Safety, and Compliance: o Partners with Store Manager to ensure compliance and adherence to policiesand procedures, standards and practices, and company directives.o Protects company assets.o Ensures compliance with company safety, security, and shrink avoidance policiesand programs.o Partners with Loss Prevention to identify trends and translate strategies intoaction to meet district and company shrink goals.o Reacts quickly to all customer and employee injuries and partners with StoreManager, District Manager and Human Resources immediately.• Professional Conduct: o Models behavior that respects the background, experience, and culturaldifferences of others, while upholding the integrity and values of the VFCorporation and the brand. o Promotes an environment that encourages participation, creativity, and learningby sharing best practices and building on the ideas of others.What You Bring • 1 or more year(s) of store management experience• Experience in a specialty retail environment, retail footwear/apparel industry experience• High School Diploma or GED• Proven ability to meet and exceed sales and profit results• Proven ability to meet business goals by driving results through store team• Proven ability to plan and drive results while balancing shifting priorities, be nimble and agile• Excellent verbal and written skills and the ability to build, lead, and manage highperforming team• Excellent decision-making ability in a fast-paced environment• Able to meet performance expectations• Detail orientated and excellent organization skills• Proficient computer skills including word processing, spreadsheets, and softwareprograms• Proven ability to lead a team to provide best in class customer service in a retailenvironment• Ability to work a flexible schedule to meet the needs of the business; will requireweekends, evenings, and holidays
Timberland Company • Las Vegas, U.S.
Job SummaryThe Beauty Advisor is responsible for delivering an outstanding customer service to all customers and using appropriate sales techniques and product knowledge to reach the sales targets, in addition to stock replenishment, handling new launches, promotion of products and visual merchandising.Main ResponsibilitiesSales FocusAchieve the sales target and focus on increasing sales by using advanced sales techniquesFocus on selling and up sellingDemonstrate a solid knowledge of brands and productsMonitor sales activities and generate a daily sales reportCustomer FocusBuild and maintain customer relationships in order to build strong loyaltyAddress customers’ queries about products, prices, availability, product uses, and servicesCommunicate with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpassing customers’ expectationsAdvise customers on product ranges best suited to their needsDemonstrate usage and benefits of various Brands and productsHandle new launches, promotion of products and visual merchandisingStock ReplenishmentEnsure stock replenishment at all timesReport stock shortages using the stock order formEnsure stock receipt as per set proceduresOtherMaintain cleanliness in his/her area of responsibilityFollow all company procedures in ordering, cash handling and other common practices.RequirementsPrevious Experience1-2 years in Sales / Retail
EDARABIA • Dubai, United Arab Emirates
Rodeo Austin Event StaffOne app, unlimited jobs. With Adia, you can sign up, onboard, and get hired. No applying to multiple jobs, no waiting for interviews, no waiting to hear back.Yee-Haw! Adia is hiring Ticket Sellers for Rodeo Austin events. Shifts are available to book TODAY!Duties:Sellers are responsible for the on-site, box office sales of all event tickets, including fairgrounds gate admission, rodeo & concert tickets, and carnival wristbandsRodeo Austin has strict cash handling protocols to which all Ticket Sellers must adhereKnowledge of electronic point-of-sales system, money handling, customers service and Rodeo Austin on-sale offeringsUnderstanding & knowledge of the fairgrounds layout and the schedule of eventsDetails & Benefits: $14.25 per hour8 hour shiftsWork in a fun, exciting, family-friendly & high-energy environmentChoose your own shiftsGet hired as a W-2 employee, not 1099Eligible for benefits and PTOWeekly pay - Direct deposit or paper checkRequirements: This position requires one paid training shift prior to the eventWork is mostly inside in climate-controlled temporary buildings; sitting for long periods of timeMust be willing to engage with people in a customer service capacityMust be at least 18 years of ageAbility to work quickly, attention to detail, consistency, and organizationAble to pass a background checkGreat attitude and reliableClose-toed shoesMust be able to work full shifts
Careerbuilder • Chicago, u.s.
Make Lives Better Including Your Own.The happiness of those we serve is dependent on the happiness of our associates, so you'll receive competitive compensation and a benefits package with additional perks designed to make you smile. The work you do will be challenging yet rewarding. But you'll earn more than a paycheck; you can enjoy opportunities to grow your career, as well as ongoing programs catered to your health, financial, mental, and emotional needs. Most of all, we believe you can find purpose, meaning, and the chance to be a part of something bigger than yourself.Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply.We believe that in order to best serve our residents and patients, we need to first serve our associates. One way we do that is through our benefits. Our offerings include, but are not limited to:Full-time and part-time associate benefits:• 401(k) Retirement Savings Plan• Benefit plan package• Employee Stock Purchase Program• Pre-tax Commuter Benefit• Associate Compassion Fund• Associate Discounts• Identity theft protection• Pet savings and insurance plans• Voluntary benefits available Full-time associate benefits:• Extensive Insurance Plans, including medical, dental, vision, flexible spending account, health savings account and more.• Paid Time Off• Adoption Benefit• Tuition Reimbursement• Company-provided life insurance and accidental death and dismemberment (AD&D)• Voluntary STD and LTDPlease note, Brookdale has adopted a policy requiring all associates to be fully vaccinated against COVID-19, subject to limited exemptions based on medical conditions, sincerely held religious beliefs, or applicable state laws and regulations.ResponsibilitiesStart your culinary career as a dining room server at Brookdale! Unlike the hustle and bustle of standard restaurants, our waiters and waitresses deliver meals to seniors and guests on a defined schedule while providing high quality, first-class customer service. At Brookdale, our servers enrich residents' lives every day with a great dining experience. Become part of our family, grow your skills and career, and have the satisfaction of helping make seniors' lives brighter every day.
Caterer Global LTD • Washington D.C., U.S.A.
Descriptif du poste1. Développement des ventesÉlaborer et exécuter un plan d’action pour un groupe de clients, vendre et promouvoir à distance les gammes de produits pour atteindre les objectifs de ventes, identifier et développer de nouvelles opportunités commerciales.Gérer le groupe de clients de manière structurée, organisée et conforme.Développer des compétences de vente, la prévision des ventes(Forecast) et le suivi des résultats. Mettre en œuvre le processus de vente dans le CRM et maintenir le système à jour.Fournir des communications orales et écrites aux clients externes et internes de manière cohérente, travailler en harmonie avec les autres membres de l’équipe de vente pour mettre en œuvre les plans de vente et de marketing.S’assurer de la satisfaction clientParticiper activement à la formation continue en vente et sur les différentes gammes. 2. Gestion commercialeContrôler les dépenses effectuées pour ces clients, notamment en termes de services (connexion des systèmes, formation SAV, etc.)Établir les reporting hebdomadaires et mensuelsTransmettre toute information afin de mettre à jour la base de données des clients et de la concurrenceAider les clients à passer des commandes via des canaux (options de commerce électronique, etc.).Gérer tous les contrats (location de réactifs, CPRR, commandes permanentes), ainsi que leur prolongation et / ou renouvellement, pour le groupe de clients assignés.Le profil Formation supérieure en biologie ou biotechnologie (Bac + 2/3)Complétée idéalement par une formation commerciale.Expérience commerciale 2 à 3 ans appréciée
Approach People Recruitment • Paris, France
Staffing for 5 Part time Art Gallery attendants to start ASAP for our client in downtown Dallas. Please read the details below and only apply if you are interested.Job Title: Gallery AttendantLocation: Dallas, TX Public Transportation: Commutable by the DART Schedule: Flexible schedules including evening and early morning posts, weekends, special events, holidays, and regular museum and office hours.Urgent Shift Times Needing Covered: Job Requirements: Pay Rate: $12.50/ hr EXPERIENCE: 0-2 years general experience in an office setting or customer service experience. Has experience with computer equipment. High School graduate. Click on "Apply Now" to be considered for this Part time Art Gallery attendant that is in downtown Dallas. Equal Opportunity Employer Minorities/Women/Veterans/Disabled The Company will consider for employment qualified applicants with arrest and conviction records.Wednesday's, Saturday's, and Sunday's as of now, the shifts are from 10:45am-5pmFriday nights from 4:45pm -9pm(the quarterly time is 4:45pm-11pm).Duties include supervising art exhibit floors -safeguard works of art, ensuring Museum policies are observed and that the artwork is not touchedAttendant position serves visitors by providing information about programs, guidance, safety, activities, and the Arts District community in general.Communicating with visitorsMust be polite and PunctualAbility to stand in your designated room and patrol the area you are assignedGreet and assist visitors with a high level of customer service, providing a welcoming and friendly environmentAbility to learn museum policies and calmly respond to emergency proceduresNo cell phones or head phones are allowed while workingMust complete a knowledge based orientation
Careerbuilder • Dallas, U.S.
Full Job DescriptionAppointment Schedulers - No prior experience required and NO Weekends!!! Ensure a positive patient experience as part of the Patient Care Systems team performing a variety of functions over the phone such as: greeting patients, patient registration, insurance verification, scheduling new and return appointments and telephone call management per our call standards which are learned during training. This position is ideal for a candidate with strong computer skillsAppointment Schedulers work at our South Clinic (427 S. Bernard). This is a full-time, benefited position. The clinic is open between 7am and 5pm, shifts are 8 hours with a 30 minute lunchMinimum Requirements Superior customer service, strong team player, solid professional etiquette, desire to learn and ability to put those skills into practice in a fast-paced work environment. Must have reliable transportation.Benefits include: MedicalDentalLife and AD&D InsuranceLong-Term DisabilityScrub AllowanceGenerous Optical PackageVacationSickPaid HolidaysProfit Sharing401(k) PlanCigna - Life Assistance ProgramAdditional supplemental benefits
Receptix • Spokane, U.S.
Job DescriptionOverall Job Summary: The Regional Omni Store Operating Model Lead will contribute towards a seamless customer experience and journey by ensuring the Omni Sore Operating Model is implemented and maintained across the region. The role will set the Regional Store Operating Model strategy, working cross functionally in transforming the role of the physical store in line with the global strategies. The role will drive the mindset change from store task focused to customer relations focused, optimizing the way of working through people, processes, and technology to maximize the physical stores contribution in driving customer satisfaction and omni growth across the region.This position is based in New York, NY within our Sales function, and reports to our Regional Controller, Americas. Core Responsibilities includes but is not limited to: Omni Store Operating ModelActively participate in development of the Global Omni Store Operating Model, presenting ideas, relevant data, and insights from your region.Observe the retail industry development, conducting competitors’ mapping to understand their operation models’ evolution.Own the regional strategy and implementation agenda of the Global Omni Store Operating Model, challenging the evolution to secure locally relevant needs.Ensure the store workload capacity is aligned with long term customer experience ambitions where through workload automation we assure more time dedicated for relations building and engagement with customers.Together with HR, set the regional strategy for the learning, development, and upskilling of our store employees to achieve our customer service expectations.Contribute towards the Regional Business Plan to ensure the physical store operational needs and cost development is aligned with forecasted profit and sales.Co-create the tech roadmap for the physical store to support the regional needs for both the customer and colleague experienceOptimize Store Operations through People, Processes, and TechnologyUse Omni customer insights to reduce the pain points impacting on the physical store customer journey, setting Omni focused actions across your region.Follow up to secure a consistent level of Store Operational Foundation, applied best practices, and expected key results across your region.Ensure implementation of new and updated Store Operational Best Practices based on the role of the physical store transition towards the desired state.Secure our colleagues’ access to relevant customer, product, and selling data, defining methods to use it to drive Omni sellingDrive Change through Collaboration and Empowered TeamsThrough strong collaboration and alignment, ensure the mindset shift across your region towards customer centricity and omni growth in the physical store.Secure the upskilling, competence, and talent pipeline of the Sales Market Store Operations team.Participate in driving organizational change to secure the evolution of our physical store portfolio and operating model Additional Accountabilities:Responsible for the overall budget including payroll amount, number of stores and volume of sales, number of vendors or contracts working with, etc.QualificationsWhat You’ll Need to Succeed: Preferred 5-7 years of experience with Retail Omni Operations, Technology, Ecommerce, and customer experience.2+ years of experience leading large and complex change journeys with multiple stakeholders including at senior level.Experienced leader and retail strategist with a passion to explore new ideas and inspire change across the organization.Change management experience, project management understanding, and ability to work with data and insights to convert into recommendations and decisions.Strong understanding of how the physical store operates and the role of the store in creating a seamless Omni Customer Experience.Good understanding of how tech product development can positively impact an Omni Store Operating Model from both a customer and colleague perspective.Ability to understand and convey the importance of our physical store colleagues in achieving the desired Omni Customer Experience.Understanding the role of the store as a touchpoint on the customer journey.Ability to influence organizational change and implement strategies on a wide scale.Excellent written and verbal communication skills.Travel is required, including the potential for international travel.
H&M Hennes & Mauritz AB • New York, U.S.
Job DescriptionTitle: Sales Advisor Function: Sales Department: Store Reports to: Department Manager, dotted line to Department Supervisor You are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You always put our customers’ first and offer assistance and share your Product and Fashion knowledge. You create an environment that is easy for our Customers to shop through Store Operations and Great Garment Care. By sharing your knowledge and skills with your colleagues you actively contribute to creating a Best Team in order to meet the expectations of our customers. You work in accordance with H&M standards, policies, procedures and legal requirements. By acting in line with our Values and being a role model, you contribute to H&M’s business success. Role responsibilities include, but are not limited to: Best Customer Experience You are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You always put our customers’ first and offer assistance and share your Product and Fashion knowledge. Direct Customer Service Demonstrate the 5 basic demands to greet and engage with our customers in the service areas and on the sales floor Apply a ‘Heads up’ approach – be aware of customers that require assistance and offer help Use your product and fashion knowledge to inspire the customer by offering purchasing suggestions, promoting campaigns, offers, activities and company initiatives (i.e., sustainability efforts, garment collecting) Sales & Profit You are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You create an environment that is easy to shop through Store Operations and Great Garment Care. You follow all required H&M procedures, routines and best practices in all areas of the store, so sales goals can be reached Store Operations Keep the fixtures full and tidy regularly throughout the day to maximize sales Ensure great garment care to sell the products in their best condition at the right time Replenish sizes and allocation to the sales floor through efficient delivery and refill routines to avoid missed sales Ensure all areas of the sales floor and back of house are always clean and tidy, this includes but not limited to: Maintaining cleanliness of, and sweeping on sales floor, fitting rooms, and BOH areas Dusting all counters/hard surfaces, removes all spills, trash and debris from store Maintaining the cleanliness of employee kitchen areas including cleaning/disinfecting surfaces Maintaining cleanliness of all bathroom facilities on an as needed basis Garment Processing Procedures Actively process, stock and replenish garments on sales floor and stock room Fold, hang, display and merchandise garments per H&M guidelines to maximize selling opportunities Unload delivery truck, receive, open & unpack merchandise and label merchandise with security tags within efficiency time goals Cash Handling Procedures Handle payments and returns Ring on the register, report & handles all required transactions, issue receipts & fold and place merchandise in appropriate bag following the register best practice routine Policy and Safety Routines Follow all procedures and routines regarding safety, security and administrative processes in all areas of the store Execute reductions, price changes, and transfers Best Team By sharing your knowledge and skills with your colleagues you actively contribute to creating a Best Team in order to meet the expectations of our customers. You work in accordance with H&M standards, policies and procedures and legal requirements. Share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment Give honest and constructive feedback to your colleagues to develop their skills Work in accordance with H&M standards and local legislation with health & safety and security routines, to guarantee you, your colleagues and customer safety at all times QualificationsHigh School graduate or equivalent preferred 6 months of experience in customer service, preferred Ability to lift in excess of 20 pounds Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc) for a short distance Ability to climb a ladder and use a step stool Requirements: Excellent customer service skills Ability to recognize and execute selling opportunities Ability and willingness to run a cash register Good communication and organizational skills Ability to multi-task in a fast-paced environment Ability to take initiative to complete tasks and solve problems Ability to meet deadlines Ability to manage time and prioritize Must be able to work a flexible work schedule including nights and weekends
H&M Hennes & Mauritz AB • Fort Worth, U.S.
Job DescriptionEarn up to a $500 sign-on bonus PLUS the opportunity for overnight hourly premium payThe ideal Beauty Stylist drives beauty sales across all brands by maximizing demonstration and artistry techniques. The primary focus is to sell the customer what is right for them. They are passionate about the product, thrive in a commissioned sales environment and committed to providing the best one-on-one customer service to their beauty clients.A day in the life…Set and achieve personal and company sales goals by selling across all beauty brands; seek industry trends and product knowledge to maintain expertiseInitiate service consultations by asking open-ended questions to learn the customer's preferences and needsBuild lasting relationships with customers by following up on purchases, suggesting new products and inviting them to upcoming eventsGrow sales by focusing on appointment based selling, utilizing technology and opening new Nordstrom Rewards accountsBe an entrepreneur, create events in the store, and network in the communityBuild and maintain strong vendor relationships within each Beauty brand to identify key focuses and productsThe hours and schedule for this position will vary by week depending on business needsYou own this if you have…1+ years of Beauty industry experienceThe ability to work a flexible schedule based on department needsExcellent communication and interpersonal skillsStrong organization and follow-throughA high level of ownership, accountability and initiativeThe ability to prioritize multiple tasks in a fast-paced environmentWe’ve got you covered…Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:Medical/Vision, Dental, Retirement and Paid Time AwayLife Insurance and DisabilityMerchandise Discount and EAP Resources
Careerbuilder • Dallas, U.S.
Job DescriptionSALES & PROFIT You are responsible for supporting the Sales and Profit goals in your store by setting a plan to deliver the Best Customer Experience in your department. You regularly analyze and follow up on Sales & Profit KPIs for your department with the Visual Merchandisers. You secure that actions are taken to maximize selling. You support the Visual Merchandisers with these actions by securing the hours and staff needed for a successful execution. Together with your store management team, you set the hours plan for your department in line with the sales budget.Together with your store management team, you ensure proper scheduling for your department to maximize conversion and enable commercial activities (department moves, Sale, Deals, etc.) keeping within the frame of the hours plan.You plan and prioritize actions together with your team that have a clear impact on selling.You ensure your department’s execution continuously meets H&M standards and follow up using the Store Experience Tool (S.E.T.)Together with your visual team you ensure the implementation of the Commercial Handbook for your department You ensure Store Operations and Best Practices are followed in your department and throughout the store. This includes, but is not limited to: truck planning, intraday, garment care, etc.Ensure H&M Customer Service standards are delivered at all times through active coaching of Sales Advisors and leading by example.Ensure the maintenance of your department is managed in a cost-efficient way to meet H&M standards and initiate actions accordingly with your store management team.Actively prevent loss and ensure your department follows appropriate safety and security guidelinesGive input to your Store Manager and District Team on allocation and replenishment to secure a good garment level in your department according to sellingYou inform your Store Manager of any potential risks, threats and opportunities related to the competitor landscape.PEOPLE & TEAMS You ensure you have the Best Teams and support their development. You work with succession planning, talent development and structured performance management for your team based on results, values and leadership. You work in accordance with legal requirements and H&M standards, policies and procedures to meet the expectations of customers and colleagues.Manage the recruitment, training, development and succession planning for your department team in line with H&M ROTD best practicesEvaluate and manage the performance of your Department team members; give regular feedback, execute dialogues, development plans and follow-ups and take actions to improve performance and develop your teamActively work with a talent pipeline within your Department/store to support the business needs You ensure clear communication to Store team on business performance, company culture and training focuses through daily Behind The Seams Meetings and participating in weekly Leadership Meetings Ensure health & safety, legal and security issues are being handled to H&M standards and local laws securing the employee and customer safety at all timesCarry out supervisory responsibilities in accordance with H&M policies & applicable laws including approving time off requests, pay, location or title changes, conducting terminations & corrective actions & making employment decisionsAbility to maintain overall store responsibility of store in absence of Store ManagerYou strengthen our Company Culture by promoting feedback in our daily work and coach your team to do the same.QualificationsHigh School graduate or equivalent; Associates or Bachelor’s Degree is preferredMinimum of 2 years’ of retail management or comparable experienceAbility to lift in excess of 20 poundsAbility to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc. ) for a short distanceAbility to climb a ladder and use a step stool REQUIREMENTS: Ability to coach and counsel staff on performance management and progressive discipline techniquesOpen availability including evenings and weekendsBasic computer skills such as browser navigation, software interaction and data entry are neededMinimal travel required (i.e. Workshops) FINANCIAL ACCOUNTABILITY: Assist Store Manager with sales and profit responsibility for your store Accurate recording of sales figures and hours
H&M Hennes & Mauritz AB • Livonia, U.S.
Job DescriptionOverall Job Summary: The Sales Market Employee Relations Specialist is responsible for maintaining a clear overview of Employee Relations activity for designated areas of the US while providing escalated support to Sales Market and Area teams within an assigned Market. Assists in creating and implementing policies and procedures, ensures that management is consistently following company values and standards, and assists with employment law related cases countrywide.This position is based in Secaucus, NJ or Los Angeles, CA depending on assigned Market. The role sits within our Human Resources Function and reports to our Country Employee Relations Manager.Core Responsibilities includes but is not limited to:Proactively partners with Sales Market HR Managers, Area HR Managers and Store Managers to develop their skill and knowledge on properly handling Employee Relation issuesProvides direction, developmental support, guidance and feedback to Area Sales Managers and Sales Market Managers, as needed, regarding employee issues.Responsible for ensuring all employee related issues and concerns are properly addressed and acting proactively to prevent widespread ER concerns or problems, in partnership with Country ER ManagerProvides regular business insight reporting to key business leaders on employee relations activity and trends in designated marketEnsures all employee issues are taken care of in a timely, fair, consistent and confidential way, to meet legislation and H&M’s employment standards. Partners with Country ER Manager, as needed, on escalated cases.Maintains case documentation in identified Company database, in compliance with all Company and legal requirementsIndependently approves corrective action steps and the termination of employment, on sensitive or escalated cases.Provides leadership coaching on performance management process, including the company’s progressive discipline process, to ensure consistency in content and deliveryEnsures that stores are accurately utilizing termination and exit tools to complete terminations in accordance with H&M policy.Counsels managers on suspensions and terminations related to violence in the workplace, drugs and alcohol, sexual harassment/harassment, FMLA, ADA, discrimination and other sensitive employee issuesInvestigates and provides Legal summary for all attorney letters, agency claims and lawsuits within designated market, in partnership with Country ER ManagerEnsures completion of investigations for harassment/discrimination or other policy violations, with partnership of Country ER Manager where appropriate.Regularly works on process improvement projects related to Human Resources, Employee Relations and other key business functionsRegularly monitors identified law monitor tools/websites for designated market to ensure a comprehensive understanding of emerging legal trends and legislation. Assists in communicating any changes in company policy or State or Federal laws to Store, Area and Sales Market teamsProvides state specific overviews during expansion and remodel project plansAssists with the design, implementation and facilitation of key educational materials to mitigate risk to the CompanyCompletes and follows up on ER routines and ensure compliance with State and Federal laws for all stores in designated region. Research and counsels managers on Worker’s Compensation cases for termination/FMLA/ADA concerns.Attends legal depositions and mediations, as required.Direct liaison between external counsel and Country ER Manager. Additional Accountabilities: No direct accountability; however, decisions made have a financial impact on the company.QualificationsWhat You’ll Need to Succeed:Bachelor’s Degree in HR preferred, or relevant experience in related fieldMinimum 3 years’ experience in multiunit Store HR or Training role specifically dealing with employee coaching and counseling with employee relations, benefits, payroll, recruiting and training.Minimum 3 years in a retail management positionProfessional HR certification desiredUnion knowledge and/or experience preferred.Detailed knowledge of legal requirements including Title VII, FLSA, FMLA, ADA, FCRA, etc.Ability to communicate and work with all levels of employees.Skilled at solving conflicts in a direct but positive way.Ability to be neutral and confidential and deal with sensitive information.Ability to provide leadership through our shared values.Management experience and/or detailed knowledge about the various aspects of Human Resources.Strong knowledge of H&M HR practices, policies and guidelines.Exceptional customer service and interpersonal skills.Proven organizational and analytical skills.Is flexible and able to travel up to 20% of the time
H&M Hennes & Mauritz AB • Secaucus, U.S.