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Waiter (m/f) - High Level Hotel in Montenegro / Crna Gora

Waiter (m/f)Food & Beverage - Service DepartmentKey ResponsibilitiesEnsure the quality and standards of our outlets and meet the expectations of the guests on a daily levelReact to all customer requests positively and deal with them appropriatelyEnsure the correct appearance of all the restaurant areasMaintain daily "mise en place" at service stationsMaintain and adhere to billing policies and proceduresPunctual attendance to each shift plansRespond quickly and proactively to guests concernsProvide excellent guest serviceSet service expectations for all guests internally and externallyTake ownership of a guest complaint/problem until it is resolved, or it has been addressed by the appropriate manager or employeeEnsure all banquet functions are up to standard and exceed guest's expectationsProvide services that are above and beyond for customer satisfaction and retentionImprove service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when neededServe as a role model to demonstrate appropriate behaviourProject a pleasant and positive professional image to all contacts alwaysMaintain positive teamwork alwaysQualificationsHospitality related high school is an advantageFull working professional proficiency in English and Montenegrin or Serbian, additional languages are a big assetMinimum of two years in the hospitality industry, with experience in a high-end restaurant or hotel propertyHigh level of knowledge and implementation of best practices and SOP'sExcellent understanding of the industryExcellent interpersonal and communication skillsCustomer service oriented

Approach People Recruitment • Budva, Montenegro