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Regional Omni Store Operating Model Lead

Job DescriptionOverall Job Summary: The Regional Omni Store Operating Model Lead will contribute towards a seamless customer experience and journey by ensuring the Omni Sore Operating Model is implemented and maintained across the region. The role will set the Regional Store Operating Model strategy, working cross functionally in transforming the role of the physical store in line with the global strategies. The role will drive the mindset change from store task focused to customer relations focused, optimizing the way of working through people, processes, and technology to maximize the physical stores contribution in driving customer satisfaction and omni growth across the region.This position is based in New York, NY within our Sales function, and reports to our Regional Controller, Americas. Core Responsibilities includes but is not limited to: Omni Store Operating ModelActively participate in development of the Global Omni Store Operating Model, presenting ideas, relevant data, and insights from your region.Observe the retail industry development, conducting competitors’ mapping to understand their operation models’ evolution.Own the regional strategy and implementation agenda of the Global Omni Store Operating Model, challenging the evolution to secure locally relevant needs.Ensure the store workload capacity is aligned with long term customer experience ambitions where through workload automation we assure more time dedicated for relations building and engagement with customers.Together with HR, set the regional strategy for the learning, development, and upskilling of our store employees to achieve our customer service expectations.Contribute towards the Regional Business Plan to ensure the physical store operational needs and cost development is aligned with forecasted profit and sales.Co-create the tech roadmap for the physical store to support the regional needs for both the customer and colleague experienceOptimize Store Operations through People, Processes, and TechnologyUse Omni customer insights to reduce the pain points impacting on the physical store customer journey, setting Omni focused actions across your region.Follow up to secure a consistent level of Store Operational Foundation, applied best practices, and expected key results across your region.Ensure implementation of new and updated Store Operational Best Practices based on the role of the physical store transition towards the desired state.Secure our colleagues’ access to relevant customer, product, and selling data, defining methods to use it to drive Omni sellingDrive Change through Collaboration and Empowered TeamsThrough strong collaboration and alignment, ensure the mindset shift across your region towards customer centricity and omni growth in the physical store.Secure the upskilling, competence, and talent pipeline of the Sales Market Store Operations team.Participate in driving organizational change to secure the evolution of our physical store portfolio and operating model Additional Accountabilities:Responsible for the overall budget including payroll amount, number of stores and volume of sales, number of vendors or contracts working with, etc.QualificationsWhat You’ll Need to Succeed: Preferred 5-7 years of experience with Retail Omni Operations, Technology, Ecommerce, and customer experience.2+ years of experience leading large and complex change journeys with multiple stakeholders including at senior level.Experienced leader and retail strategist with a passion to explore new ideas and inspire change across the organization.Change management experience, project management understanding, and ability to work with data and insights to convert into recommendations and decisions.Strong understanding of how the physical store operates and the role of the store in creating a seamless Omni Customer Experience.Good understanding of how tech product development can positively impact an Omni Store Operating Model from both a customer and colleague perspective.Ability to understand and convey the importance of our physical store colleagues in achieving the desired Omni Customer Experience.Understanding the role of the store as a touchpoint on the customer journey.Ability to influence organizational change and implement strategies on a wide scale.Excellent written and verbal communication skills.Travel is required, including the potential for international travel.

H&M Hennes & Mauritz AB • New York, U.S.

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H&M Retail Visual Keyholder

Overall Job Summary: Working at the heart of fast-paced fashion business, a Visual Keyholder is responsible for creating an environment that inspires customers to explore their personal style. The role will support and guide the store team to deliver the most inspiring and exciting Customer Experience in line with the H&M brand and values. It will actively drive sales in the store and is responsible to implement the Visual Identity to make H&M the No. 1 fashion destination. The Visual Keyholder will always meet the expectations of customers and colleagues, as well as follow H&M procedures and standards.This position is within our Store & Sales Function and reports to our Store Manager.Core Responsibilities includes but is not limited to: SELLINGThe Visual Keyholder will set the garment presentation on the Sales Floor & Windows according to the Commercial Handbook. Together with the Department Manager, the Visual Keyholder will determine additional commercial opportunities in the store within the H&M brand guidelines. The role will execute floor moves based on those joint discussions.Fashion KnowledgeEnsure you are up to date with current fashion trendsShare, inspire, and educate the team on the seasonal trend informationDirect Customer ServiceEnsure you meet customer expectations on direct service according to H&M standardsSupport the store to achieve excellent customer serviceIndirect Customer ServiceFollow up on the Visual Identity through the implementation of the Commercial handbookSecure well styled GTL mannequins in windows and in storeCreate a clear red threat from windows to A-area with wearable buying suggestionsEnsure high quality, commercial garment presentation with good garment care every day together with the store teamProvide a good concept flow by maintaining the concept layout, fixtures, and navigationLaunch and maintain all sales campaigns and activities on time according to H&M standardsDrive Sales TargetsIdentify opportunities to increase customer satisfaction and sales with the Department Manager and execute changes accordinglyPerform sales follow up and initiate actions to reach sales targetsTEAMThe Visual Keyholder will support the Store team to enhance the customer and working experience in store through coaching. Together with the Store Management team, the Visual Keyholder will ensure that all legal requirements and H&M policies are fulfilled.Training and DevelopmentEvaluate and develop the visual and commercial skills of the store teamCoach and develop Sales Advisors while executing floor moves togetherOrganize, provide and carry out visual training for all colleagues to support garment presentation in line with the Commercial handbookSeek Visual Merchandiser potential for successionCommunication and Legal RequirementsEnsure that all communication in the windows and sales floor complies with local legislation ROUTINESThe Visual Keyholder will organize and plan the workload according to business needs and commercial planner. The role will ensure safety, security, and administration procedures are always followed.Commercial RoutinesTogether with the Department Manager, follow up on store KPIs and initiate actions to reach store goals and budgetsAdapt the store planning according to store needs and budget from the Commercial planComplete and take action on the Best Brand portion of the Store Experience Tool (S.E.T.) to maximize commercial opportunitiesVisual Store Operational RoutinesComplete the sample picking as well as execute the floor moves in a way that creates clear stories and wearable suggestionsComplete all sales floor and window morning routines daily before store is openHandle Visual Merchandiser material and visual scheme ordersControl quantity and condition of all incoming visual materialMaintain and care for all display and interior material with sustainability in mindKeep visual room organized and safeShare information with the team on Commercial handbook seasonal changes and continue to evaluate throughout the seasonProvide updates of all Visual Merchandising information material in the storeEnsure that the store always has enough Sale and Activity materialPaint the windows as necessaryBack of House RoutinesPerform all store routines, including the opening and closing of the store, by following all Company practices and proceduresWork with timekeeping and scheduling system including approving timesheetsMay be assigned overall store responsibility in absence of Store Manager or Department manager when opening and closing storeSecurityPromote employee and customer safetyResolve health & safety, legal, and security issuesAddress any loss prevention and safety issues that may occur while on duty and bring any escalated employee issues to the management team Additional Accountabilities:No financial accountability QUALIFICATIONSAssociate’s Degree in a Fashion industry specialty preferred2 years of retail visual merchandising experienceAbility to lift in excess of 20 poundsAbility to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distanceAbility to climb a ladder and use a step stoolMust be able to work with hand and power operated tools and lift in order to execute display area set upsAbility to work flexible hours and extended hours at timesMay be required to travel to support other stores

H&M Hennes & Mauritz AB • Springfield, U.S.

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H&M Retail Visual Key Holder

Overall Job Summary: Working at the heart of fast-paced fashion business, a Visual Keyholder is responsible for creating an environment that inspires customers to explore their personal style. The role will support and guide the store team to deliver the most inspiring and exciting Customer Experience in line with the H&M brand and values. It will actively drive sales in the store and is responsible to implement the Visual Identity to make H&M the No. 1 fashion destination. The Visual Keyholder will always meet the expectations of customers and colleagues, as well as follow H&M procedures and standards.  This position is within our Store & Sales Function and reports to our Store Manager.  Core Responsibilities includes but is not limited to:  SELLING The Visual Keyholder will set the garment presentation on the Sales Floor & Windows according to the Commercial Handbook. Together with the Department Manager, the Visual Keyholder will determine additional commercial opportunities in the store within the H&M brand guidelines.  The role will execute floor moves based on those joint discussions. Fashion Knowledge Ensure you are up to date with current fashion trends Share, inspire, and educate the team on the seasonal trend information Direct Customer Service Ensure you meet customer expectations on direct service according to H&M standards Support the store to achieve excellent customer service Indirect Customer Service Follow up on the Visual Identity through the implementation of the Commercial handbook Secure well styled GTL mannequins in windows and in store Create a clear red threat from windows to A-area with wearable buying suggestions Ensure high quality, commercial garment presentation with good garment care every day together with the store team Provide a good concept flow by maintaining the concept layout, fixtures, and navigation Launch and maintain all sales campaigns and activities on time according to H&M standards Drive Sales Targets Identify opportunities to increase customer satisfaction and sales with the Department Manager and execute changes accordingly Perform sales follow up and initiate actions to reach sales targets TEAM The Visual Keyholder will support the Store team to enhance the customer and working experience in store through coaching. Together with the Store Management team, the Visual Keyholder will ensure that all legal requirements and H&M policies are fulfilled.  Training and Development Evaluate and develop the visual and commercial skills of the store team Coach and develop Sales Advisors while executing floor moves together Organize, provide and carry out visual training for all colleagues to support garment presentation in line with the Commercial handbook Seek Visual Merchandiser potential for succession  Communication and Legal Requirements Ensure that all communication in the windows and sales floor complies with local legislation  ROUTINES The Visual Keyholder will organize and plan the workload according to business needs and commercial planner. The role will ensure safety, security, and administration procedures are always followed. Commercial Routines Together with the Department Manager, follow up on store KPIs and initiate actions to reach store goals and budgets Adapt the store planning according to store needs and budget from the Commercial plan Complete and take action on the Best Brand portion of the Store Experience Tool (S.E.T.) to maximize commercial opportunities Visual Store Operational Routines Complete the sample picking as well as execute the floor moves in a way that creates clear stories and wearable suggestions Complete all sales floor and window morning routines daily before store is open Handle Visual Merchandiser material and visual scheme orders Control quantity and condition of all incoming visual material Maintain and care for all display and interior material with sustainability in mind Keep visual room organized and safe Share information with the team on Commercial handbook seasonal changes and continue to evaluate throughout the season Provide updates of all Visual Merchandising information material in the store Ensure that the store always has enough Sale and Activity material Paint the windows as necessary Back of House Routines Perform all store routines, including the opening and closing of the store, by following all Company practices and procedures Work with timekeeping and scheduling system including approving timesheets May be assigned overall store responsibility in absence of Store Manager or Department manager when opening and closing store Security Promote employee and customer safety Resolve health & safety, legal, and security issues Address any loss prevention and safety issues that may occur while on duty and bring any escalated employee issues to the management team  Additional Accountabilities: No financial accountability QualificationsWhat You’ll Need to Succeed:  Associate’s Degree in a Fashion industry specialty preferred 2 years of retail visual merchandising experience Ability to lift in excess of 20 pounds Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance Ability to climb a ladder and use a step stool Must be able to work with hand and power operated tools and lift in order to execute display area set ups Ability to work flexible hours and extended hours at times May be required to travel to support other stores

H&M Hennes & Mauritz AB • Glendale, U.S.

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H&M Retail Visual Merchandiser

Role responsibilities include, but are not limited to:SellingYou set the garment presentation on the Sales Floor & Windows according to the Commercial Handbook. Together with the Department Manager you determine additional commercial opportunities in your store within the H&M brand guidelines. You execute floor moves based on those joint discussions. Fashion KnowledgeEnsure you are up to date with current fashion trendsShare, inspire and educate the store team on seasonal trend informationDirect Customer ServiceEnsure you meet customer expectations on direct service according to H&M standards. Support the store to achieve excellent customer service.Indirect Customer ServiceFollow up the H&M Visual Identity through implementation of the Commercial Handbook and secure well-styled GTL mannequins in windows and in store.Create a clear red thread from windows to A-area with wearable buying suggestions.Ensure high quality, commercial garment presentation with good garment care every day together with store teamProvide good concept flow by maintaining the concept layout, fixtures and navigation.Launch and maintain all sales campaigns and activities on time and according to H&M standards.Drive Sales TargetsIdentify opportunities to increase customer satisfaction and sales with the Department Manager and then you execute changes accordingly.Perform sales follow-up and initiate actions to reach sales targets.TeamYou support the store team to enhance the customer and working experience in store through coaching. Together with the Store management team you ensure that all legal requirements and H&M policies are fulfilled.Training and DevelopmentEvaluate & develop the visual and commercial skills of the store teamCoach & develop Sales Advisors while executing floor moves togetherOrganize, provide and carry out visual training for all colleagues to support garment presentation in line with the Commercial Handbook. Seek VM potential for succession.Communication and Legal RequirementsEnsure that all communication in the windows and on the sales floor complies with local legislation.RoutinesOrganize and plan your workload according to business needs and commercial planner. Ensure safety, security and administration procedures are always followed.Commercial RoutinesTogether with the Department Manager, you follow up on Store KPIs & initiate actions to reach store goals and budgets.Adapt the store planning according to store needs and budget from the Commercial plan.Complete and take action on the Best Brand portion of the Store Experience Tool (S.E.T.) to maximize commercial opportunities.Visual Store Operations RoutinesComplete the sample picking as well as execute the floor moves in a way that creates clear stories and wearable buying suggestionsComplete all sales floor and window morning routines daily before store is openHandle Visual Merchandiser material and visual scheme orders.Control quantity and condition of all incoming visual material.Maintain and care for all display and interior material with sustainability in mind.Keep visual room organized and safe. Share information with team on Commercial handbook seasonal changes & continue to evaluate throughout the season.Provide updates of all VM information material in the store.Ensure that the store always has enough Sale and Activity material.Paint the windows as necessary.Security·       Promote employee and customer safety·       Resolve health & safety, legal and security issues·       Prevent lossQualificationsMinimum Qualifications:Associates degree in a Fashion industry specialty preferred2 years of retail visual merchandising experienceAbility to lift in excess of 20 poundsAbility to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance Ability to climb a ladder and use a step stool

H&M Hennes & Mauritz AB • Snellville, U.S.

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H&M Retail Visual Merchandiser - Waco, TX

Job DescriptionAs a Visual Merchandiser, working at the heart of fast-paced fashion business, in your store you create an environment that inspires customers to explore their personal style. This role will support and guide the store team to deliver the most inspiring and exciting Customer Experience in line with the H&M brand and values. You actively drive sales in the store and are responsible to implement the Visual Identity to make H&M the No. 1 fashion destination.You meet the expectations of customers & colleagues at all times, as well as following all H&M procedures & standards.This is a sales function and reports to our Store Manager.QualificationsCore Responsibilities includes but is not limited to: Fashion KnowledgeEnsure you are up to date with current fashion trendsShare, inspire and educate the store team on seasonal trend informationDirect Customer ServiceEnsure you meet customer expectations on direct service according to H&M standards.Support the store to achieve excellent customer service.Indirect Customer ServiceFollow up the H&M Visual Identity through implementation of the Commercial Handbook and secure well-styled GTL (Get the Look) mannequins in windows and in store.Create a clear red thread from windows to A-area with wearable buying suggestions.Ensure high quality, commercial garment presentation with good garment care every day together with store teamProvide good concept flow by maintaining the concept layout, fixtures and navigation.Launch and maintain all sales campaigns and activities on time and according to H&M standards.Drive Sales TargetsIdentify opportunities to increase customer satisfaction and sales with the Department Manager and then you execute changes accordingly.Perform sales follow-up and initiate actions to reach sales targets.Training and DevelopmentEvaluate & develop the visual and commercial skills of the store teamCoach & develop Sales Advisors while executing floor moves togetherOrganize, provide and carry out visual training for all colleagues to support garment presentation in line with the Commercial Handbook.Seek Visual Merchandiser potential for succession.Communication and Legal RequirementsEnsure that all communication in the windows and on the sales floor complies with local legislation.Commercial RoutinesTogether with the Department Manager, you follow up on Store KPIs & initiate actions to reach store goals and budgets.Adapt the store planning according to store needs and budget from the Commercial plan.Complete and take action on the Best Brand portion of the Store Experience Tool (S.E.T.) to maximize commercial opportunities.Visual Store Operations RoutinesComplete the sample picking as well as execute the floor moves in a way that creates clear stories and wearable buying suggestionsComplete all sales floor and window morning routines daily before store is openHandle Visual Merchandiser material and visual scheme orders.Control quantity and condition of all incoming visual material.Maintain and care for all display and interior material with sustainability in mind.Keep visual room organized and safe.Share information with team on Commercial handbook seasonal changes & continue to evaluate throughout the season.Provide updates of all VM information material in the store.Ensure that the store always has enough Sale and Activity material.Paint the windows as necessary.SecurityPromote employee and customer safetyResolve health & safety, legal and security issuesPrevent loss

H&M Hennes & Mauritz AB • Waco, U.S.

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Lifestyle Concierge London - Luxury concierge service

Our client is a luxurious lifestyle concierge management service based in London. The company is in high demand and is looking to add a lifestyle manager to join their team.Ideally, they are looking for a candidate with at least 2 years’ experience working in a similar role in a leading lifestyle management company. Whilst you might also do international, it is important you know London like the back of your hand (restaurants, theaters, sports and concerts hall, leisure and entertainment facilities, etc.)You will be required to:Manage relationships with a select group of members (affluent professional individuals), ensuring personal engagement, satisfaction, loyalty, retention and respectAct as the client’s primary contact and manage members’ requestsDevelop an in-depth understanding of your members’ lifestyle needs, interests and requirementsResearch the best options to meet and exceed the lifestyle requirements of the memberAlways go above and beyond on your members’ requestsProactively offer tailored lifestyle suggestions to your members to maximise the value they get from the serviceEnsure members’ expectations are managed within the agreed deadlinesEnsure the services offered are personal and unique to each memberProvide recommendations and suggestions for London based restaurants, experiences, hotels, leisure activities and much moreSupport and maximise the commercial success of the operationRequirementsMinimum 2 years experience in a similar role for a members / lifestyle concierge service.Fluent in English (oral and written) – another language a bonusExceptional verbal and interpersonal skills when dealing with members and suppliersCalm and professional personality and manner at all times, acting with tact and diplomacyThe ability to work independently and perform well with little supervisionDedication to customer satisfaction and demonstrating excellent problem-solving skillsExcellent time management skills with the ability to multi-taskDetailed orientation, understand working under deadline, able to prioritise when multiple request to solve and keen on exceeding standards and satisfaction.

COREcruitment LTD • London, UK

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Beauty Advisor (Female)

Job SummaryThe Beauty Advisor is responsible for delivering an outstanding customer service to all customers and using appropriate sales techniques and product knowledge to reach the sales targets, in addition to stock replenishment, handling new launches, promotion of products and visual merchandising.Main ResponsibilitiesSales FocusAchieve the sales target and focus on increasing sales by using advanced sales techniquesFocus on selling and up sellingDemonstrate a solid knowledge of brands and productsMonitor sales activities and generate a daily sales reportCustomer FocusBuild and maintain customer relationships in order to build strong loyaltyAddress customers’ queries about products, prices, availability, product uses, and servicesCommunicate with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpassing customers’ expectationsAdvise customers on product ranges best suited to their needsDemonstrate usage and benefits of various Brands and productsHandle new launches, promotion of products and visual merchandisingStock ReplenishmentEnsure stock replenishment at all timesReport stock shortages using the stock order formEnsure stock receipt as per set proceduresOtherMaintain cleanliness in his/her area of responsibilityFollow all company procedures in ordering, cash handling and other common practices.RequirementsPrevious Experience1-2 years in Sales / Retail

EDARABIA • Dubai, United Arab Emirates

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Event Ticket Sellers - $14.25/hr

Rodeo Austin Event StaffOne app, unlimited jobs. With Adia, you can sign up, onboard, and get hired. No applying to multiple jobs, no waiting for interviews, no waiting to hear back.Yee-Haw! Adia is hiring Ticket Sellers for Rodeo Austin events. Shifts are available to book TODAY!Duties:Sellers are responsible for the on-site, box office sales of all event tickets, including fairgrounds gate admission, rodeo & concert tickets, and carnival wristbandsRodeo Austin has strict cash handling protocols to which all Ticket Sellers must adhereKnowledge of electronic point-of-sales system, money handling, customers service and Rodeo Austin on-sale offeringsUnderstanding & knowledge of the fairgrounds layout and the schedule of eventsDetails & Benefits: $14.25 per hour8 hour shiftsWork in a fun, exciting, family-friendly & high-energy environmentChoose your own shiftsGet hired as a W-2 employee, not 1099Eligible for benefits and PTOWeekly pay - Direct deposit or paper checkRequirements: This position requires one paid training shift prior to the eventWork is mostly inside in climate-controlled temporary buildings; sitting for long periods of timeMust be willing to engage with people in a customer service capacityMust be at least 18 years of ageAbility to work quickly, attention to detail, consistency, and organizationAble to pass a background checkGreat attitude and reliableClose-toed shoesMust be able to work full shifts

Careerbuilder • Chicago, u.s.

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Server

Make Lives Better Including Your Own.The happiness of those we serve is dependent on the happiness of our associates, so you'll receive competitive compensation and a benefits package with additional perks designed to make you smile. The work you do will be challenging yet rewarding. But you'll earn more than a paycheck; you can enjoy opportunities to grow your career, as well as ongoing programs catered to your health, financial, mental, and emotional needs. Most of all, we believe you can find purpose, meaning, and the chance to be a part of something bigger than yourself.Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply.We believe that in order to best serve our residents and patients, we need to first serve our associates. One way we do that is through our benefits. Our offerings include, but are not limited to:Full-time and part-time associate benefits:• 401(k) Retirement Savings Plan• Benefit plan package• Employee Stock Purchase Program• Pre-tax Commuter Benefit• Associate Compassion Fund• Associate Discounts• Identity theft protection• Pet savings and insurance plans• Voluntary benefits available Full-time associate benefits:• Extensive Insurance Plans, including medical, dental, vision, flexible spending account, health savings account and more.• Paid Time Off• Adoption Benefit• Tuition Reimbursement• Company-provided life insurance and accidental death and dismemberment (AD&D)• Voluntary STD and LTDPlease note, Brookdale has adopted a policy requiring all associates to be fully vaccinated against COVID-19, subject to limited exemptions based on medical conditions, sincerely held religious beliefs, or applicable state laws and regulations.ResponsibilitiesStart your culinary career as a dining room server at Brookdale! Unlike the hustle and bustle of standard restaurants, our waiters and waitresses deliver meals to seniors and guests on a defined schedule while providing high quality, first-class customer service. At Brookdale, our servers enrich residents' lives every day with a great dining experience. Become part of our family, grow your skills and career, and have the satisfaction of helping make seniors' lives brighter every day.

Caterer Global LTD • Washington D.C., U.S.A.

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