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  • Guest Services Agent (Russian Speaker)

    Caterer Global LTD

    description:

    Posting Date Oct 13, 2021
    Job Number 21116513
    Job Category Rooms & Guest Services Operations
    Location Ajman Saray a Luxury Collection Resort Ajman, Sheikh Humaid Bin Rashid Al Nuaimi Street, Ajman, United Arab Emirates, United Arab Emirates
    Brand The Luxury Collection
    Schedule Full-Time
    Relocation? N
    Position Type Non-Management
    Located Remotely? N

    The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world's most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.

    POSITION SUMMARY

    Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

    Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    https://www.catererglobal.com/job/guest-services-agent/ajman-saray-hotel-fze-job95020447

    location:

    Washington D.C., U.S.A.

    skills:

  • Server - Bar

    Caterer Global LTD

    description:

    Posting Date Aug 02, 2021
    Job Number 21084590
    Job Category Food and Beverage & Culinary
    Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates
    Brand JW Marriott
    Schedule Full-Time
    Relocation? N
    Position Type Non-Management
    Located Remotely? N

    Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

    Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

    JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™.

    Explore our very big world

    We welcome you to join our global and diverse family. Whether you're new to hospitality or a seasoned professional, you can come to us knowing that you will always be appreciated for your natural talents. Your positive energy and people-pleasing mindset are an important part of why our guests stay with us again and again.

    Rewards for work, benefits for life

    You'll be supported in and out of the workplace through:

    • Discounts on hotel rooms, gift shop items, food and beverage
    • Learning and development opportunities
    • Recognition programs
    • Wellbeing programs
    • Encouraging management
    • Team-spirited colleagues


    The impact you'll make

    You know the finest details of our menu and can't wait to share your expertise with our guests. When they dine with us, your warm greeting, flawless table settings, and your friendly demeanor do not go unnoticed. No matter the day, you set out to provide each guest with a dining experience that will be remembered long after their stay .

    What you'll be doing

    • Welcome guests and promptly attend to tables
    • Serve food and beverages to guests making recommendations if needed
    • Share your menu knowledge to assist guests with questions and special requests
    • Record transactions in the MICROS system correctly and timely
    • Check-in with guests to assure satisfaction with each course and beverage
    • Clean tables, complete closing duties and re-stock tableware and other supplies


    What we're looking for

    • Great conversational skills and teamwork-oriented
    • Positive outlook and outgoing personality
    • Previous serving experience is a big plus


    This role requires the ability to move and lift up to 25 lbs. Standing, sitting or walking for extended periods of time and ensuring a professional appearance in a clean uniform are also required. Prior to employment, we'll ask you to complete safety training and certification.

    Connect your passions with a rewarding opportunity

    You're a food and beverage enthusiast who really enjoys making others feel at home. When you work with us, you'll get to entertain and meet people from all over the world as you build your experience. Join us and grow through opportunities to explore the business, opening yourself to various career options. No matter your path, we'll make sure you feel right at home.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    https://www.catererglobal.com/job/server-bar/jw-marriott-marquis-dubai-job94961112

    location:

    Dubai, United Arab Emirates

    skills:

  • Kids Club Attendant at InterContinental® Ras Al Khaimah Mina Al Arab Resort & Spa (Pre-Opening)

    Caterer Global LTD

    description:

    About us

    As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

    The InterContinental® Ras Al Khaimah Mina Al Arab Resort and Spa is scheduled to open Q4 2021 and we are now seeking a highly organized, critical thinking, creative, and result-driven Engineering Supervisor to join our dynamic team. The resort will comprise 351 keys, a health club, a spa, and two pools. Covering an area of 43,770 sqm, the resort is a short drive from famous archaeological sites such as Dhayah Fort and Sheba’s Palace. Set on a headland surrounded by protected coastal wetlands with lush landscaping fronting a sweeping beach on one side and a manmade waterway on the other, the guest rooms, suites, and chalets offer panoramic water views.

    Your day to day

    • Clean and service assigned at the kics club or areas according to established standards and procedures
    • Handle and store chemicals in line with hotel regulations and any local legislative requirements
    • Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping
    • Ensure security of all guests at the kids club and privacy of guests
    • Return and restock cart at end of shift
    • Respond to guest complaints, special requests and take action to ensure guest satisfaction
    • Follow established safety procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty

    What we need from you

    In order to be considered for this role, ideally, you'll have some or all of the following competencies and experience we're looking for:

    • High school or equivalent education preferred.
    • Minimum one year experience in the same field required, prior luxury hospitality experience desired
    • Knowledge on gym equipment procedures and standards
    • Requires good English communication skills, both verbal and written
    • Must possess basic computational ability
    • Ability to carry or lift items weighing up to 50 pounds / 23 kilograms and to push/pull medium to large weights/objects, frequently standing up and moving around the facility, frequently handling objects and equipment to maintain the facility, frequently bending, stooping, and kneeling

    What we offer

    In return, we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we'll give you the Room to be Yourself.So what's your passion? Please get in touch if this position matches your skills and interests and tell us how you could bring your individual competencies by clicking "Apply Online".

    We are an equal opportunity employer.

    https://www.catererglobal.com/job/club-attendant/intercontinental-ras-al-khaimah-mina-al-arab-resort-spa-job94850091

    location:

    Washington D.C., U.S.A.

    skills:

  • Housekeeping Supervisor

    Caterer Global LTD

    description:

    Housekeeping Floor Supervisor

    What will I be doing?

    As a Housekeeping Floor Supervisor, you will support the Housekeeping Department by ensuring the upkeep and cleanliness of the entire hotel. Specifically, a Housekeeping Floor Supervisor will perform the following tasks to the highest standards:

    • Allocate work duties to Team Members
    • Perform routine inspections of all check out rooms and spot checks of all occupied rooms
    • Report and follow up on any maintenance defects or other issues
    • Inspect, routinely, service areas, store rooms and corridors
    • Schedule and supervise deep cleaning and any other projects
    • Manage and train Room Attendants and other Team Members to ensure their performance is to the standards required
    • Manage, efficiently, stock control and the maintenance of equipment
    • Provide excellent Guest service, including VIP and other special requirements
    • Ensure the adherence to hotel brand standards at all times
    What are we looking for?

    Housekeeping Floor Supervisors serving Hilton Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

    • Previous experience in a Housekeeping supervisory role
    • A successful track record of managing a team
    • Strong organizational and analytic skills
    • An attention to details
    • Strong communication skills
    • A passion for delivering exceptional levels of guest service
    • Proficiency, preferred, with computers and computer programs, including Microsoft Office

    What will it be like to work for Hilton?

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

    https://www.catererglobal.com/job/housekeeping-supervisor/al-rai-real-state-co-w-l-l-waldorf-astoria-hotel-hilton-company-job94806894

    location:

    Washington D.C., U.S.A.

    skills:

  • Utility Steward

    Caterer Global LTD

    description:

    Posting Date Oct 14, 2021
    Job Number 21117262
    Job Category Food and Beverage & Culinary
    Location The Ritz-Carlton Dubai, Post Office Box 26525, Dubai, United Arab Emirates, United Arab Emirates
    Brand The Ritz-Carlton
    Schedule Full-Time
    Relocation? N
    Position Type Non-Management
    Located Remotely? N

    At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

    POSITION SUMMARY

    Operate and maintain cleaning equipment and tools, including the dish washing machine, hand wash stations pot-scrubbing station, and trash compactor. Wash and disinfect kitchen and store room areas, tables, tools, knives, and equipment. Receive deliveries, store perishables properly, and rotate stock. Ensure clean wares are stored in appropriate areas. Use detergent, rinsing, and sanitizing chemicals in the 3-compartment sink to clean dishes. Inspect, pull, and stack cleaned items, send soiled items back for re-scrubbing and re-washing. Rack and spray all racked items with hot water to loosen and remove food residue. Sort, soak, and wash/re-wash silverware. Breakdown dirty bus tubs. Empty and maintain trashcans and dumpster area. Clean and mop all areas in assigned departments. Dispose of glass in the proper containers. Break down cardboard boxes and place them and other recyclables in the recycle bin.

    Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Protect company assets. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    https://www.catererglobal.com/job/utility-steward/the-ritz-carlton-dubai-job95039280

    location:

    Dubai, United Arab Emirates

    skills:

  • PBX Agent

    Caterer Global LTD

    description:

    Posting Date Oct 14, 2021
    Job Number 21117080
    Job Category Rooms & Guest Services Operations
    Location The Ritz-Carlton Dubai, Post Office Box 26525, Dubai, United Arab Emirates, United Arab Emirates
    Brand The Ritz-Carlton
    Schedule Full-Time
    Relocation? N
    Position Type Non-Management
    Located Remotely? N

    At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

    POSITION SUMMARY

    Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.

    Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    https://www.catererglobal.com/job/agent/the-ritz-carlton-dubai-job95039279

    location:

    Dubai, United Arab Emirates

    skills:

  • F& B Manager (Euopean) - Saudi Arabia

    Caterer Global LTD

    description:

    Our Client, a well know Catering & Facilities Management Group in Saudi Arabia is looking for a F&B Manager to look after the Campus operation. (European National)

    Job Essentials:-

    - Hotel School Graduate (or equivalent)

    - 5 to 10 years of relevant experience in the hotel / Catering industry.

    - Minimum 3 years working experience as F&B Manager in a reputed group.

    - In-depth knowledge and expertise in handling all the aspects of F&B Service operations. Experience in handling multiple restaurant units.

    - A task master with extremely good management and organising skills.

    - Ability to train, motivate and lead a team of multi-lingual work force.

    https://www.catererglobal.com/job/f-b-manager/bin-eid-executive-search-job94985063

    location:

    Riyadh, Saudi Arabia

    skills:

  • Bar Manager

    Caterer Global LTD

    description:

    About us

    At InterContinental® Hotels & Resorts our role is to put the glamour into international travel. We look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.

    Located in the business and leisure hub of the city, InterContinental® Regency Bahrain offers its guests the perfect location from where to explore the exciting face of Manama. The hotel offers 304 spacious rooms including 4 club floors and 36 luxurious suites. Each room is designed to meet the needs and the expectations of the modern traveler. From sophisticated dining experiences to a taste of traditional romance, InterContinental® Regency Bahrain offers its guest new tastes and unique gourmet treats. With a wide selection of dining options ranging from international, Italian, steakhouse and lounges, InterContinental® Regency Bahrain promises to delight your palate.

    Your day to day

    At the moment we're looking for a Bar Manager to join our energetic, enthusiastic and passionate team. As a Bar Manager, you will manage the bar operations of the hotel to ensure the achievement of established beverage quality and guest service quality standards and departmental revenue and profit goals. Adhere to local regulations concerning health, safety, responsible service of alcohol, or other compliance requirements, as well as brand standards and local policies and procedures.

    What we need from you

    • Proven experience as Bar Manager in a 4 or 5 star hotel
    • Bachelor's degree holder / higher education qualification / equivalent in hotel management or related field
    • Alcohol awareness certification and/or completion of other appropriate and relevant courses and expensive cocktail knowledge
    • Ability to train team members to become excellent bartenders
    • High level of passion, enthusiasm and drive for results
    • Demonstrating a ‘service’ attitude
    • Strong interpersonal and leadership skills
    • Highly organized and focused

    What we offer

    You’ll join a team passionate about delivering memorable experiences that make our guests feel special, making InterContinental® Regency Bahrain a great place to work. In return we'll give you a competitive financial and benefits package, hotel discounts worldwide and the chance to work with a great team of people. Most importantly, we'll give you the Room to belong. So what's your passion? Please get in touch and tell us how you could bring your individual skills to us.

    Join IHG Careers Bahrain

    https://www.catererglobal.com/job/bar-manager/intercontinental-regency-bahrain-job94971104

    location:

    Manama, Bahrain

    skills:

  • Guest Relations Manager

    Caterer Global LTD

    description:

    Posting Date Oct 03, 2021
    Job Number 21031772
    Job Category Rooms & Guest Services Operations
    Location Le Royal Méridien Doha, Plot SV3, P O Box 23474, Doha, Qatar, Qatar
    Brand Le Méridien
    Schedule Full-Time
    Relocation? N
    Position Type Management
    Located Remotely? N

    At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We're looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.

    JOB SUMMARY

    Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

    CANDIDATE PROFILE

    Education and Experience

    • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

    OR

    • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

    CORE WORK ACTIVITIES

    Leading Guest Services Teams

    • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

    • Encourages and builds mutual trust, respect, and cooperation among team members.

    • Serves as a role model to demonstrate appropriate behaviors.

    • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

    • Celebrates successes and publicly recognizes the contributions of team members.

    • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

    Maintaining Guest Services and Front Desk Goals

    • Develops specific goals and plans to prioritize, organize, and accomplish your work.

    • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

    • Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

    • Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.

    • Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

    • Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

    Ensuring Exceptional Customer Service

    • Provides services that are above and beyond for customer satisfaction and retention.

    • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

    • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

    • Serves as a leader in displaying outstanding hospitality skills.

    • Sets a positive example for guest relations.

    • Responds to and handles guest problems and complaints.

    • Empowers employees to provide excellent customer service.

    • Observes service behaviors of employees and provides feedback to individuals.

    • Strives to improve service performance.

    • Provides immediate assistance to guests as requested.

    • Ensures employees understand customer service expectations and parameters.

    • Participates in the development and implementation of corrective action plans to improve guest satisfaction.

    Implementing Projects and Policies

    • Implements the customer recognition/service program, communicating and ensuring the process.

    • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.

    • Manages payroll administration.

    Conducting Human Resource Activities

    • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

    • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

    • Participates in employee progressive discipline procedures.

    • Uses all available on the job training tools for employees.

    • Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.

    • Supervises on-going training initiatives and conducts training when appropriate.

    • Participates in the employee performance appraisal process, providing feedback as needed.

    Additional Responsibilities

    • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

    • Analyzes information and evaluating results to choose the best solution and solve problems.

    • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

    • Maintains high visibility in public areas during peak times.

    • Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

    • Performs Front Desk duties in high demand times.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    https://www.catererglobal.com/job/guest-relations-manager/le-royal-meridien-doha-job94961023

    location:

    Doha, Qatar

    skills:

  • Room Attendant

    Caterer Global LTD

    description:

    Posting Date Aug 10, 2021
    Job Number 21088542
    Job Category Housekeeping & Laundry
    Location Ajman Saray a Luxury Collection Resort Ajman, Sheikh Humaid Bin Rashid Al Nuaimi Street, Ajman, United Arab Emirates, United Arab Emirates
    Brand The Luxury Collection
    Schedule Full-Time
    Relocation? N
    Position Type Non-Management
    Located Remotely? N

    The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world's most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.

    The impact you'll make

    When a guest walks into any of our rooms - imagine that first look around they take. Followed by that sigh of relief because they've arrived to their home away from home, be it for a night or a week, and it's perfect. Everything is exactly in its place.

    Crisp, pressed linens. Perfectly placed pillows. A sparkling mirror. Every detail adding up to an experience our guests feel great about because they know they're in good hands while staying with us. That's the impact you make with your efforts, which become even bigger when those experiences add up and create a loyal customer.

    What you'll do

    • Replace guest amenities and supplies in rooms
    • Make beds and fold sheets
    • Remove trash, dirty linens and room service items
    • Greet guests and take care of requests
    • Straighten desk items, furniture and appliances
    • Dust, polish and remove marks from walls and furnishings
    • Vacuum carpets and floor care duties

    Perks you deserve

    We'll support you in and out of the workplace by offering:
    • Team-spirited coworkers
    • Encouraging management
    • Wellbeing programs
    • Learning and development opportunities
    • Discounts on hotel rooms, gift shop items, food and beverage
    • Recognition programs

    What we're looking for
    • A warm, people-oriented demeanor
    • A team-first attitude
    • A gift for paying attention to the smallest details

    This role requires the ability to move and lift up to 25 lbs. Standing, sitting or walking for extended periods of time and ensuring a professional demeanor, clear communication and appearance in a clean uniform are also required. Prior to employment, we'll ask you to complete safety training and certification.

    You're welcome here

    Our highest priority is making you feel as welcome as our guests. We want you to know you're important to us and that you'll make an impact in your role, and for that, you'll be appreciated and valued.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    https://www.catererglobal.com/job/room-attendant/ajman-saray-hotel-fze-job94961022

    location:

    Washington D.C., U.S.A.

    skills:

  • Call Center Agent

    Caterer Global LTD

    description:

    Posting Date Sep 01, 2021
    Job Number 21044931
    Job Category Reservations
    Location The Ritz-Carlton Dubai International Financial Centre, International Financial District Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates
    Brand The Ritz-Carlton
    Schedule Full-Time
    Relocation? N
    Position Type Non-Management
    Located Remotely? N

    At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

    POSITION SUMMARY

    Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

    Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    https://www.catererglobal.com/job/call-center-agent/the-ritz-carlton-dubai-job94960977

    location:

    Dubai, United Arab Emirates

    skills:

  • Housekeeping Attendant

    Caterer Global LTD

    description:

    Job Description

    We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

    As a Housekeeping Attendant you are responsible for daily assigned duties as instructed by Supervisors while adhering to hotel policies and procedures and your role will include key responsibilities such as:

    • Receive work assignment, keys and supplies from the supervisor and sign the key log book accurately
    • Clean rooms and bathrooms, performing any combination of the following duties
    • Keep fire exits and stair ways clear of any obstruction
    • Check and report any maintenance work required immediately
    • Pick up any litter from corridors and pathways
    • Vacuum carpet and upholstered furniture, dust and wipe furniture, empty ashtrays and wastebaskets
    • Make bed, wash sink, bathtub, toilet, tiles, mirrors and floor and polish brass and metal
    • Replenish bathroom supplies and room supplies
    • Tidy and arrange neatly guest toilet articles on vanity top and spot cleans carpet when necessary
    • Clean and keep the guest corridors, service pantries and service areas neat and tidy at all times
    • Remove Room Service tray and trolley from guestroom and corridors
    • Inform valet service to collect guests clothes for laundry, dry cleaning or pressing services

    Skills

    Education, Qualifications & Experiences

    You should ideally have a vocational training within the Housekeeping Department of a hotel. Good command of English is an advantage.

    Knowledge & Competencies

    The ideal candidate will be a friendly, caring, dedicated individual with good cross cultural sensitivity and the willingness to put in an extra effort and time when required, as well as the passion to serve customers. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies:

    Understanding the Job
    Taking Responsibility
    Recognizing Differences
    Customer Focus
    Customer Focus
    Adaptability
    Teamwork

    https://www.catererglobal.com/job/housekeeping-attendant/park-rotana-and-park-arjaan-job94933509

    location:

    Abu Dhabi, United Arab Emirates

    skills:

  • Reservations Agent - Russia & Tirkish Speaker

    Caterer Global LTD

    description:

    Rixos Premium Dubai is looking for detail-oriented Reservations Agents to assist our guests with their booking needs. You will provide various planning and booking services, including answering questions and making room booking suggestions.

    Main responsibilities:

    • Analyze all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations

    • Ensure all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations.

    • Assist to book and block all rooms according to required standards and monitor all special reservations

    • Ensure compliance to all security and safety standards on everyday basis and ensure optimal utilization of all resort software systems and maintain knowledge on all room types and its availability.

    • Manage all mails from guests and ensure response and completion of all guest requests and evaluate all reservation logbook and provide update on everyday basis.

    • Manage all incoming calls for reservation department and ensure response all queries and maintain professional relationship and atmosphere at all times.

    • Coordinate with sales department and manage all communication for group bookings and maintain all calendars for hotel and inform operation staff for same.

    • Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail update on all computers within required operating procedures.

    Requirements:
    • Experience working as a Reservation Agent in 5* Hotels 
    • Fluent English, Turkish and Russian Languages are required 
    • Customer-service experience.
    • Excellent written and verbal communication skills.
    • Multi-tasking and time-management skills, with the ability to prioritize tasks.
    • Proficient in Microsoft office suite.
    • Data entry experience.
    • Flexible working hours.

    https://www.catererglobal.com/job/reservations-agent/rixos-premium-dubai-job94851161

    location:

    Dubai, United Arab Emirates

    skills:

  • Marketing Manager

    Caterer Global LTD

    description:

    Our Empire is Growing

    Nestled at the heart of trendy Bluewaters, Dubai’s most sought-after island oasis, Caesars Palace Dubai is an immersive, luxury lifestyle destination featuring iconic hospitality, epic dining experiences, world-class entertainment, indulgent amenities and uninterrupted views of the Arabian Gulf from our 500m private beach.

    Our people are at the heart of everything we do. We invest in developing, nurturing, and enriching your skills, encourage professional growth and are proud to celebrate our amazing diversity. With extraordinary talent, we create extraordinary experiences and achieve excellence for our colleagues, guests and communities.

    Come on board and create history with us.

    Our Marketing team is expanding and looking for knowledgeable, passionate, energetic, creative marketing and communication minds to join the team as we craft, shape, mould, grow, and evolve our brand story to the jet-setting, digitally savvy, aspirational global consumer.

    Job Role: Marketing Manager 

    Drives partnerships & collaborations, media planning, marketing & promotional strategies across departments, campaign management.

    Applicants must have at least 3-4 years of relevant experience at a reputed establishment in the luxury, lifestyle, tourism or hospitality sectors.


    https://www.catererglobal.com/job/marketing-manager/caesars-palace-bluewaters-dubai-job94794450

    location:

    Abu Dhabi, United Arab Emirates

    skills:

  • Guest Relation Agent

    Caterer Global LTD

    description:

    About us

    At InterContinental® Hotels & Resorts our role is to put the glamour into international travel. We look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.

    Located in the business and leisure hub of the city, InterContinental® Regency Bahrain offers its guests the perfect location from where to explore the exciting face of Manama. The hotel offers 304 spacious rooms including 4 club floors and 36 luxurious suites. Each room is designed to meet the needs and the expectations of the modern traveler. From sophisticated dining experiences to a taste of traditional romance, InterContinental® Regency Bahrain offers its guest new tastes and unique gourmet treats. With a wide selection of dining options ranging from international, Italian, steakhouse and lounges, InterContinental® Regency Bahrain promises to delight your palate.

    Your day to day

    At the moment we're looking for a Guest Relation Agent to join our energetic, enthusiastic and passionate team. As a Guest Relation Agent, you’ll need to have a real passion for delivering great customer service. The ideal candidate essentially greets hotel guests, from escorting guests to rooms to assisting in arranging reservations, enhances personal recognition and prompt attentions to guests from their arrivals to their departure to ensure a pleasant and satisfying stay at the hotel.

    What we need from you

    • Good in oral and written English language. Other languages preferred.
    • Demonstrated ability to interact with guests. 
    • At least one (1) year experience in the same field.
    • Possess a warm, friendly and welcoming personality
    • Has the passion in delivering true hospitality.
    • Be engaging, outgoing and confident.
    • Diploma in Hospitality Management or related field.

    What we offer

    You’ll join a team passionate about delivering memorable experiences that make our guests feel special, making InterContinental® Regency Bahrain a great place to work. In return we'll give you a competitive financial and benefits package, hotel discounts worldwide and the chance to work with a great team of people. Most importantly, we'll give you the Room to belong. So what's your passion? Please get in touch and tell us how you could bring your individual skills to us.

    https://www.catererglobal.com/job/guest-relation-agent/intercontinental-regency-bahrain-job94750990

    location:

    Manama, Bahrain

    skills:

  • Engineering (AV/ELV)

    Caterer Global LTD

    description:


    Shangri-La Jeddah
    ABOUT THE BRAND
    Our name, Shangri-La, was inspired by James Hilton's legendary novel "Lost Horizon". Hilton's book was about a tranquil haven in the mountains of the Himalayas, called Shangri-La, which cast a spell on all who resided there.
    Shangri-La Hotels and Resorts began in 1971 with our first luxury hotel in Singapore. Today, the group comprises over 100 hotels and resorts in key cities in the Asia Pacific, North America, Europe, and the Middle East. Based in Hong Kong, we are expanding globally with developments underway throughout Asia, Australia, and the Middle East.
    ABOUT THE PROPERTY
    Shangri-La Jeddah will be housed in a prominent development with a 235-room hotel and serviced residences in Jeddah, the second-largest city in Saudi Arabia and the principal gateway to Mecca. Offering stunning views over the water, the hotel will feature four restaurants, function areas totalling 2,118 square meters, a luxury spa and fitness areas, a swimming pool, a children's club, and several lounges.
    Job Summary
    The Engineering (AV/ELV) - Audio Visual Operations shall be responsible for the operations, maintenance and troubleshooting of all Hotel Audio Visual Equipment and Facilities along with Fire Alarm and BMS system. He Shall conduct regular testing and inspection of Hotel AV System and Banquet M&E Systems, FAS & BMS System to ensure that they are operating in accordance with acceptable engineering standards to achieve optimum operating efficiency.
    He shall oversee and support the function of AV technicians, BMS Technicians in carrying out day to day engineering operational issues in the hotel related to banquet and events (including AV system setup, M&E functionality test, etc.)
    REQUIREMENTS

  • Leadership
  • Data Analysis and Log Book verification
  • Energy Conservation and Environment Management
  • Control of all mechanical and electrical plant
  • Work Order Control System.
  • Preventive Maintenance Scheme
  • Special Projects.
  • Training.
  • Emergency Activities.

  • Responsibilities:
    • Ensures that the maintenance of BMS, paging system, PABX, MATV, Fire alarm and other electronics-related equipment and including its associated auxiliaries are carried out in accordance with the Standard Engineering practice.
    • Ensure that all AV equipment is maintained properly and recorded.
    • Ensures that the work specified on the work order within his trade is carried out quickly, accurately, skillfully, economically, efficiently and completely.
    • Makes sure that all works done or services are properly recorded on his logbook and on the equipment record card.

    https://www.catererglobal.com/job/engineer/burj-assila-for-hotel-services-job95050730

location:

Jeddah, Saudi Arabia

skills:

  • Assistant Pool and Beach Manager

    Caterer Global LTD

    description:

    Job Role

    Responsible for overseeing and managing daily pool and beach operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

    Job Responsibilities

    ·To provide a courteous, professional, efficient and flexible service at all times.

    ·Listens attentively to ideas and concerns and communicates in a positive manner.

    ·Responsible to implement department monthly meetings through ought the year where the team members are welcome to share ideas and concerns.

    ·Responsible for posting billing to guest accounts for applicable rentals

    ·Respond professionally to all guest requests, comments and concerns in a timely manner and report issues to Leisure Manager.

    ·Monitor, coach and assign tasks to P&B Supervisor, lifeguards, beach animators and attendants and offer support as required.

    ·Maintain an active report with all the required training for all team members.

    Requirements

    ·Diploma degree or supervisor level training from an accredited college.

    ·2-3 years’ experience in five-star hotel’s.

    ·Planning, administering, evaluating and coordinating of P&B services

    https://www.catererglobal.com/job/assistant-manager/erth-abu-dhabi-job95020543

    location:

    Abu Dhabi, United Arab Emirates

    skills:

  • ASSISTANT DIRECTOR OF F&B - FEMALE

    Caterer Global LTD

    description:

    GENERAL RESPONSIBILITIES:
    • Assist the F&B Director in managing the daily operations of F&B department with a focus on customer engagement.
    • Demonstrate a high degree of Velaa’s culture and service standards awareness.
    • Assist in annual budget preparation and expense management activities.
    • Ensure that F&B colleagues follow all the standard operating procedures and maintain the highest standards consistently.
    • Analyze guest concerns and recommend corrective actions.
    • Train and coach the team in service standards, F&B knowledge and lead by example.


    SKILLS & REQUIREMENTS:

    • Minimum of 5 years’ experience in leading F&B at a high-end five-star luxury hotel/resort, preferably in Maldives.
    • Bachelors' degree in Hotel Management or relevant diploma will be an advantage.
    • Good knowledge of wines and spirits will be welcome.
    • Must have a background in fine dining, organizing and maintaining high-profile banquets/functions.
    • Excellent command of written & spoken English, fluency in other languages (Russian, Chinese, etc.) will be an advantage
    • Excellent organizational and multitasking skills & confident to anticipate and manage processes.
    • Possess outstanding guest service skills striving to exceed guests' expectations.
    • Ability to focus attention on guest needs with a pleasant personality.
    • Experience in Leading Quality Assurance and Forbes Travel Guide standards will be an advantage.

    https://www.catererglobal.com/job/assistant-director-of-f-b/velaa-private-island-maldives-job94985327

    location:

    Malé, Maldives

    skills:

  • Supervisor-Spa

    Caterer Global LTD

    description:

    Posting Date Aug 03, 2021
    Job Number 21060979
    Job Category Spa
    Location The Ritz-Carlton Dubai International Financial Centre, International Financial District Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates
    Brand The Ritz-Carlton
    Schedule Full-Time
    Relocation? N
    Position Type Non-Management
    Located Remotely? N

    At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

    POSITION SUMMARY

    Advise employees on general property information, in-house groups, policy changes, or other pertinent information. Answer questions about available services, general property information and amenities. Confirm guest first and last name and type of treatment scheduled prior to beginning treatment. Monitor and stick to time schedule throughout the day. Advise providers of last-minute changes or additions to schedule and resolve scheduling situations as needed. Promote and sell spa/salon services and retail products. Complete requisitions for additional products, supplies, or equipment. Inspect work areas and tools/equipment to ensure conformance to company standards. Notify Engineering of spa/salon maintenance and repair needs.

    Assist management in hiring, training, scheduling, and motivating and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards; develop and implement quality improvement or corrective action plans. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    https://www.catererglobal.com/job/supervisor-spa/the-ritz-carlton-dubai-job94960992

    location:

    Dubai, United Arab Emirates

    skills:

  • Housekeeping Coordinator

    Caterer Global LTD

    description:

    Posting Date Oct 05, 2021
    Job Number 21111366
    Job Category Housekeeping & Laundry
    Location The Ritz-Carlton Dubai International Financial Centre, International Financial District Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates
    Brand The Ritz-Carlton
    Schedule Full-Time
    Relocation? N
    Position Type Non-Management
    Located Remotely? N

    At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

    POSITION SUMMARY

    Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare and distribute room assignments to Housekeeping staff. Record, monitor, and update list of 'Do Not Disturb' rooms. Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the 'Do Not Disturb' list. Complete required Housekeeping paperwork.

    Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Ensure adherence to quality expectations and standards. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Enter and locate work-related information using computers. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    https://www.catererglobal.com/job/housekeeping-coordinator/the-ritz-carlton-dubai-job94960942

    location:

    Dubai, United Arab Emirates

    skills: