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  • Commis II

    Caterer Global LTD

    description:

    Posting Date Oct 14, 2021
    Job Number 21117266
    Job Category Food and Beverage & Culinary
    Location The Ritz-Carlton Dubai, Post Office Box 26525, Dubai, United Arab Emirates, United Arab Emirates
    Brand The Ritz-Carlton
    Schedule Full-Time
    Relocation? N
    Position Type Non-Management
    Located Remotely? N

    At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

    Explore our very big world

    When you bring your natural talents and passion for food, we welcome you into our family. No matter your specialty or culinary background, we offer great rewards and opportunities to improve your skills. You will work closely with a team of inspired professionals who encourage and invite your contributions.

    Rewards for work, benefits for your lifestyle

    You'll be supported in and out of the workplace through:

    • Discounts on hotel rooms, gift shop items, food and beverage
    • Learning and development opportunities
    • Recognition programs
    • Wellbeing programs
    • Encouraging management
    • Team-spirited colleagues


    The impact you'll make

    You hold yourself to a higher culinary standard and it is your attention to each preparation that keeps guests with us to dine. Working with a dedicated team of experts, you will learn something different every day as you work with new seasonal menus and unique presentations. Your hard work pays off when a dish that you've thoughtfully helped to prepare has guests raving and anxious to return.

    What you'll be doing
    • Prepare fresh ingredients for cooking according to recipes/menu
    • Cook food and prepare top-quality menu items in a timely manner
    • Test foods to ensure proper preparation and temperature
    • Operate kitchen equipment safely and responsibly
    • Ensure the proper sanitation and cleanliness of surfaces and storage containers


    What we're looking for
    • Great teamwork skills and attention to detail
    • Positive outlook and outgoing personality
    • Previous kitchen experience is a big plus


    This role requires the ability to move and lift up to 25 lbs. Standing, sitting or walking for extended periods of time and ensuring a professional appearance in a clean uniform are also required. Prior to employment, we'll ask you to complete safety training and certification.

    Connect your passions with a rewarding opportunity

    Others may call you a foodie, but you know you're much more than that. You want to learn all the tricks of the trade and be the master of the kitchen. When you join us, you'll find that there are no limits on your creativity or your potential. We inspire you to grow and challenge yourself because when you are pursuing excellence, you're helping us to provide exceptional travel experiences.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    https://www.catererglobal.com/job/commis-chef/the-ritz-carlton-dubai-job95039281

    location:

    Dubai, United Arab Emirates

    skills:

  • Call Center Team Leader

    Caterer Global LTD

    description:

    Posting Date Oct 10, 2021
    Job Number 21114703
    Job Category Rooms & Guest Services Operations
    Location Le Royal Méridien Doha, Plot SV3, P O Box 23474, Doha, Qatar, Qatar
    Brand Le Méridien
    Schedule Full-Time
    Relocation? N
    Position Type Non-Management
    Located Remotely? N

    At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We're looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.

    POSITION SUMMARY

    Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station. Monitor busy or unanswered lines, check back with callers on hold to update status, take messages. Activate and deactivate guest room message lights. Transfer guests with internet access issues to internet service provider's customer support line. Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls. Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation. Supply guests with directions and property information.

    Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards. Enter and locate information using computers/ POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    https://www.catererglobal.com/job/call-center-team-leader/le-royal-meridien-doha-job94961130

    location:

    Doha, Qatar

    skills:

  • Snr Sales Manager - Leisure

    Caterer Global LTD

    description:

    JOB SUMMARY

    Functions as the leader of the property’s tour and travel sales segment. Handles account management support for all retail, wholesale, receptive and entertainment accounts, including accounts based in source markets that produce sales into the represented hotel. Shares responsibility for helping achieve group revenue goals, and guest and associate satisfaction. Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process. Provides day-to-day leadership to the tour and travel industry team with a focus on building long-term, value-based customer relationships that enable achievement of the property’s sales objective. Verifies that the team maximizes transient revenue opportunities by up-selling to all tour and travel segments.

    CANDIDATE PROFILE

    Education and Experience

    ·2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.

    OR

    ·4-year bachelor's degreein Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.

    Preferred:

    ·4 year college degree.

    ·Demonstrated skills in leading a team.

    ·Group sales experience; preferably travel industry sales.

    CORE WORK ACTIVITIES

    Managing Sales Activities

    ·Focuses on tour and travel opportunities from retail travel agencies, tour wholesale and receptive operators, entertainment agents and travel management companies.

    ·Develops the full potential of each transient account seeking all feeder business, in all source markets (e.g., emerging international markets, travel departments, customer care offices).

    ·Provides product knowledge training as needed in all source markets.

    ·Presents hotel benefits and features based on customers needs.

    ·Works collaboratively with off-property sales channels to establish coordinated sales efforts that are complementary and not duplicative.

    ·Identifies, qualifies, and solicits new business and tour and travel business to achieve personal and hotel revenue goals.

    ·Handles complex business with significant revenue potential, as well as, significant customer expectations.

    ·Develops sales plans and actions.

    ·Coordinate the orchestration of the International Travel program as it relates to business development and property package creation.

    ·Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand, etc., and knows how to sell against them.

    ·Closes the best opportunities for the hotel based on market conditions and hotel needs.

    ·Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

    ·Uses sales resources and administrative/support staff.

    ·Actively participate where necessary on all special projects, events, site inspections and Familiarization (FAM) trips.

    ·Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process.

    ·Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

    ·Handles account management support for all retail, wholesale, receptive and entertainment accounts, including accounts based in source markets that produce sales into the represented hotel.

    Building Successful Relationships

    ·Develops and manages relationships with key buyers that drive business to the local market.

    ·Optimizes share and grows the tour and travel segment.

    ·Coordinates the warm welcome of tour and travel guests.

    ·Builds and strengthens relationships with existing and new customers to enable future bookings (e.g., sales calls, entertainment, Familiarization (FAM) trips, trade shows).

    ·Partners with the marketing department to plan and direct a comprehensive marketing program to promote the property as a viable destination for travel industry segments.

    ·Develops relationships within community to strengthen and expand customer base for sales opportunities.

    ·Manages and develops relationships with key internal and external stakeholders.

    ·Provides excellent customer service in order to grow share of the account.

    ·Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.

    ·Serves the customer by understanding their needs and recommending the features and services that best meet their needs and exceed their expectations.

    ·Gains understanding of the hotel’s primary target customer and service expectations.

    Leadership

    ·Functions as the leader of the property’s tour and travel sales segment.

    ·Manages and directs the activities of the tour and travel team to verify that the team achieves and/or exceeds targeted revenue and booking objectives.

    ·Manages the execution of activities to drive financial results, guest satisfaction, human capital index, and market share.

    ·Verifies that team members create clear expectations for customers and properties throughout the sales process.

    ·Creates individual performance objectives for team members based on the hotel’s tour and travel goals and track progress regularly against these objectives.

    ·Manages the leisure team’s performance (e.g., revenue, operational excellence, customer satisfaction) and manages the group’s operating budget.

    ·Partners with Human Resources to attract, develop, and retain the right people in order to support the strategic priorities of the leisure team.

    ·Verifies that effective structures, processes, jobs, and performance management systems are in place.

    ·Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), aligns performance and rewards, addresses performance issues, and holds staff accountable for successful results.

    ·Shares responsibility for helping achieve group revenue goals, and guest and associate satisfaction.

    ·Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future.

    ·Continues to upgrade the sales & marketing talent, and works with Human Resources (HR) to anticipate future talent needs based on business growth plans.

    ·Creates and sustains a work environment that focuses on fair and equitable treatment and associate satisfaction to maintain business success.

    ·Coaches and develops the team’s sales skills.

    MANAGEMENT COMPETENCIES

    Leadership

    ·Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.

    ·Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..

    ·Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.

    ·Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

    Managing Execution

    ·Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.

    ·Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

    ·Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

    Building Relationships

    ·Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

    ·Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.

    ·Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.


    https://www.catererglobal.com/job/sales-manager-leisure/the-ritz-carlton-abu-dhabi-grand-canal-job94958803

    location:

    Abu Dhabi, United Arab Emirates

    skills:

  • Executive Assistant/Secretary

    Caterer Global LTD

    description:

    Rixos Premium Dubai is looking for Executive Assistant with outstanding written, verbal and interpersonal communicational skills.


    Main Responsibilities:
  • Acting as the point of contact among executives, hotel employees, clients and other external partners
  • Managing information flow in a timely and accurate manner
  • Managing executives’ calendars and set up meetings
  • Make travel and accommodation arrangements
  • Rack daily expenses and prepare weekly, monthly or quarterly reports
  • Act as an office manager by keeping up with office supply inventory
  • Format information for internal and external communication – memos, emails, presentations, reports
  • Take minutes during the meetings
  • Screen and direct phone calls and distribute correspondence
  • Organize and maintain the office filing system

Requirements:
  • Work experience as an Executive Assistant, Personal Assistant or similar role
  • Excellent MS Office knowledge
  • Outstanding organizational and time management skills
  • Familiarity with office gadgets and applications (e.g. e-calendars and copy machines)
  • Excellent verbal and written communications skills
  • Discretion and confidentiality
  • https://www.catererglobal.com/job/executive-assistant/rixos-premium-dubai-job94955422

    location:

    Dubai, United Arab Emirates

    skills:

  • Electrician

    Caterer Global LTD

    description:

    Job Role

    We are looking for a qualified and competent experienced Electrical technician fully aware about different services and types of Electrical and electronic equipment’s

    RESPONSIBILITIES

    • Ensure assets are tagged, any asset identified without tagging should be notified and tagged.
    • Ensure the safety of self, guest and other colleagues by following safe working procedures.
    • Read and understand manuals, technical literature, drawings and diagrams.
    • Ensure that all test equipment’s etc. used for maintenance are calibrated.

    TECHNICAL RESPONSIBILITIES

    ·Install, test and maintain all electrical & ELV system including and not limited to:

    • Small power and lighting, General wire harnessing
    • Fire Alarm System including wires, clips, detectors, MCP etc
    • Guest Room Management System including control panels, sensors, PIR etc
    • Building Management System including sensors, DC controllers etc
    • Cable tray’s, trunking, GI/PVC conduits etc
    • Lightening and surge protection system
    • General Kitchen SDU’s
    • Low voltage cabling and jointing
    • Self-contained emergency lights
    • Repairing of ballasts, lights, drivers, breakers etc
    • Logging hourly, daily and monthly energy consumption details
    • Carry out continuity, polarity, IR, loop impedance test on electrical circuits
    • Transfer of load from authority supply to generator and vice versa
    • Testing using multi-function meter, megger, multi meter etc

    Requirements

    • Ability to read, interpret and execute engineering drawings, submittals and manuals
    • Ability to select suitable size of cables, wires, breakers, drivers, ballast as per the engineering standards
    • Knowledge of MV switchgear, transformers, ring main units etc
    • Knowledge of HVAC, plumbing, kitchen, cold rooms’ and laundry equipment’s
    • 5+ year experience as Electrical technician in a 5star hotel or Catering sector

    https://www.catererglobal.com/job/electrician/erth-abu-dhabi-job94862882

    location:

    Abu Dhabi, United Arab Emirates

    skills:

  • Commis I - ROKA Signature Japanese Restaurant

    Caterer Global LTD

    description:

    Main Duties and Responsibilities:

    • To ensure that all food products are consistent with recipes.
    • To monitor closely the mis en place requirements for the section.
    • To maintain all mis en place at a sufficient levels to ensure an uninterrupted flow of food during the service period whilst controlling food quality, consistency, appearance and taste.
    • To monitor the daily work assigned to staff and ensure that given guidelines are followed and to take the necessary corrective measures.
    • To work straight or split shifts depending on the needs of the business.
    • To check incoming goods are consistent with the relevant order sheet, quality specification and transferred to the appropriate section of the kitchen whilst ensuring wastage is kept to a minimum.
    • To carry out daily checks to ensure storage areas are maintained to a high level of hygiene.
    • To oversee correct handling of raw products whilst ensuring quantities are prepared in accordance with recipes.
    • To supervise and prepare daily mis en place and ensure that the section are ready for service.
    • To ensure kitchen and food preparation areas are totally clean when left unattended.
    • To coach every new commis for the first few weeks, following Roka standards for training.
    • To assist in the training of employees ensuring they are equipped with the necessary skills to perform their duties with the maximum efficiency.
    • To build an efficient team of employees whilst taking an active interest in their welfare, safety and development.

    Health and Safety Duties:

    • To ensure correct handling and basic maintenance is carried for all machinery and tools in the kitchen.

    Departmental Duties and Responsibilities:

    • To report for duty punctually wearing the correct uniform.
    • To provide a courteous and professional service at all times.
    • To ensure a smooth is maintained at all times and good communication with all outlet supervisors is maintained.
    • To comply with appropriate legislation.
    • To maintain a high standard of personal appearance and hygiene at all times.
    • To maintain a good rapport and working relationship with staff in outlet of all other departments.
    • To attend all meetings as required by the management.
    • To have a complete understanding of comply with company’s policy relating to Fire, Hygiene, Health and Safety.
    • To be completely conversant with the company’s employee handbook and at all times comply with the regulations.
    • To conduct meetings and briefings as necessary to keep the staff informed and managed efficiently.

    Additional Duties:

    To carry out any other reasonable duties and responsibilities as assigned or as considered necessary

    https://www.catererglobal.com/job/commis-de-restaurant/al-rai-real-state-co-w-l-l-waldorf-astoria-hotel-hilton-company-job94850900

    location:

    Washington D.C., U.S.A.

    skills:

  • Housekeeping Supervisor

    Caterer Global LTD

    description:

    Basic Functions

    Supervises the cleanliness, maintenance and general appearance of guest rooms and public areas as well as other areas designed (front/back) of the house and sees all Housekeeping personnel are carrying out the duties assigned to them, as per standard of the company.

    SCOPE

    Supervises housekeeping activities. Trains and consults housekeeping employees. Supports Executive Housekeeper & his/her assistants in all phases of housekeeping activities.

    Responsibility & Authorities

    Internal: Supervision of the department

    External: Clients of the hotel

    Materials:Responsible for maintenance and good condition of furnishing, drapes, carpets and bedspreads in guest bedrooms and public areas (furniture, fixtures and equipment of rooms)

    MAIN DUTIES

    ·Ensures the overall cleanliness of the hotel, including accurate scheduling of periodical cleaning plans, etc.

    ·Ensures that all employees under his/her supervision:

    ·Comply with general hotel requirements

    ·Honour ‘do not disturb sign’ until check out time. After check out time room must be called on telephone before knocking on, or opening the door

    ·Provide housekeeping service (full room cleaning) within 20 minutes

    ·Provide request for towels or other housekeeping supplies within 10 minutes

    ·Do not disturb guests with loud music, loud television, or loud discussion in guest areas

    ·Housekeeping carts are not interfere with traffic flow

    ·Supervises compliance to hotel rules and regulations and exercises disciplinary measures as needed.

    ·Controls guest and cleaning supplies, housekeeping equipment.

    ·Keeps record of applicable items.

    ·Health & Safety: To ensure that all staff in the Housekeeping department knows and understands safety procedures and effective is maintained.

    ·Ensures all staff has a safe environment within which to work and ensures all staff adopts safe working habits.

    ·To inspect regularly guestrooms, VIP rooms, lobby, public toilets, etc. to ensure proper maintenance and cleanliness.

    ·To effectively handle all guest complaints concerning Housekeeping department, taking corrective actions to prevent recurrence and convert the guest into a repeat customer. Coordinates proper actions with other departments, informs Executive Housekeeper.

    ·Execution of regular technical/skills training.

    ·Ensures that all assignments are completed by the end of the shifts

    ·Informs the following shift what the previous shift has accomplished

    ·Schedules staff according to forecasted occupancy

    ·Controls Housekeeping storeroom, gust room supplies and cleaning

    ·Follow up the extra guest items in the rooms (iron, etc.)

    ·Completes paperwork assignments related to room status and Room attendant assignments

    ·Ensures that all employees under his supervision are thoroughly familiar with hotel emergency procedures.

    ·Other duties as assigned


    https://www.catererglobal.com/job/housekeeping-supervisor/miramar-al-aqah-beach-resort-job94812322

    location:

    Fujairah, United Arab Emirates

    skills:

  • Demi Chef De Partie - All Day Dining

    Caterer Global LTD

    description:


     
    Shangri-La Hotel, Dubai
     
    The award-winning Shangri-La Hotel, Dubai offers luxurious accommodations, exceptional dining and gracious hospitality in the heart of one of the world's most dynamic cities.
     
    Located along Sheikh Zayed Road, the 42 storey hotel is 15 minutes from Dubai International Airport and 5 minutes from the Dubai Convention Centre, World Trade Centre, Dubai International Financial Centre and downtown Burj Khalifa Dubai. It is within close proximity to shopping malls including the famous Dubai Mall as well as Dubai's popular beaches.
     
    The hotel's 302 rooms, serviced apartments, residences and offices offer a combination of traditional luxury and modern functionality. Fantastic views and thoughtfully-selected furnishings create an experience of unparalleled style and comfort.
    As Demi Chef De Partie - All Day Dining, we rely on you to:

    • Reflect the Shangri-la philosophy by providing the highest quality of service to our customers
    • Supervise and control the work of the kitchen personnel in your section and assist with overseeing the daily operation of the kitchen
    • Ensure food portioning, serving, requisitions and receiving from stores are properly controlled
    • Maintain a high standard of all food preparation and service according to the standards required by the management

    We are looking for someone who has:
    • Diploma / Certification in Culinary or equivalent
    • Experience in a luxury hotel culinary business as Demi Chef De Partie
    • Background in Continental food is a must
    • Passionate, creative, attention to details
    • Good communication skills in English

    https://www.catererglobal.com/job/demi-chef-de-partie/shangri-la-hotel-dubai-job94786471

    location:

    Dubai, United Arab Emirates

    skills:

  • Commis II - All Day Dining

    Caterer Global LTD

    description:


    Shangri-La Hotel, Dubai
    The award-winning Shangri-La Hotel, Dubai offers luxurious accommodations, exceptional dining and gracious hospitality in the heart of one of the world's most dynamic cities.
    Located along Sheikh Zayed Road, the 42 storey hotel is 15 minutes from Dubai International Airport and 5 minutes from the Dubai Convention Centre, World Trade Centre, Dubai International Financial Centre and downtown Burj Khalifa Dubai. It is within close proximity to shopping malls including the famous Dubai Mall as well as Dubai's popular beaches.
    The hotel's 302 rooms, serviced apartments, residences and offices offer a combination of traditional luxury and modern functionality. Fantastic views and thoughtfully-selected furnishings create an experience of unparalleled style and comfort.
    As Service Associate - Commis II (All Day Dining), we rely on you to:

    • Maintain high standards of food preparation and service in the appointed kitchens, along with the existing standards
    • Good knowledge of food service techniques and menu contents
    • Practice the hygiene and sanitation procedures set by the hotel

    We are looking for someone who has:
    • High school diploma or vocational in Food Production is preferred
    • Preferably has experience working in either a luxury restaurant or a 5* hotel
    • Passionate, creative, attentive to details
    • Good communication skills in English

    https://www.catererglobal.com/job/commis-chef/shangri-la-hotel-dubai-job94786469

    location:

    Dubai, United Arab Emirates

    skills:

  • Laundry Shift Leader

    Caterer Global LTD

    description:

    Posting Date Aug 02, 2021
    Job Number 21084563
    Job Category Housekeeping & Laundry
    Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates
    Brand JW Marriott
    Schedule Full-Time
    Relocation? N
    Position Type Non-Management
    Located Remotely? N

    Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

    Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

    JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™.

    JOB SUMMARY

    Ensure proper cleaning of linen, terry and guest clothing items and uniforms. To obtained the highest possible and balanced Brand Standard audit certification and departmental productivity.

    Experience:
    ? Having an experience in similar position for at least 24 months with a great Interpersonal skills and good level of knowledge of the Laundry Department.

    Skills and Knowledge
    ? Strong Communication skills in English (verbal, listening, writing)
    ? An effective Team Player in a team based environment
    ? Effective time management skills.
    ? Innovative
    ? Pro-active and reliable
    ? Able to work alone and within a team
    Education or Certification
    ? Good level of English essential

    SPECIFIC DUTIES
    Balanced Scorecard Results: Implements strategies and executes activities to drive and continuously improve financial results, guest satisfaction, human capital index and market share.

    Essential Functions
    ? To supervise the day to day operation of the laundry and uniform room sections.
    ? To check the quality of processed guest laundry and dry cleaning work to ensure optimum quality of work.
    ? Supervise cleanliness of laundry and uniform room areas and its equipment.
    ? Ensure that proper maintenance is done on all laundry and uniform room section.
    ? Supervise appearance and good manners of staff during the operation.
    ? Eliminate work hazards to personnel, check on safety and fire regulation.
    ? Ensure that washing formulas, methods and procedures are obtained.
    ? Ensure regular appraisal of staff performance.
    ? Responsible for rotating staff within all sections of the laundry for covering all jobs.
    ? Responsible for the training of the new employees.
    ? Responsible for ongoing on the job training within the department.
    ? Capable of doing the work of any worker within the department in case of shorts or busy periods.
    ? To record the daily production reports for the laundry supervisor for the monthly production report.
    ? To maintain an adequate stock of chemicals for the laundry operation.
    ? The ability to transfer personnel from one section to another and when needed.
    ? To handle telephone calls professionally and courteously with a helpful attitude to the guest and staff.
    ? The ability to respond properly to any hotel emergency or safety situation.
    ? To be able to post all laundry charges to Micros.
    ? Any other duties as assigned by the Laundry Supervisor.

    OTHER
    Safety and Security
    ? Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
    ? Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment
    ? Notify Loss Prevention/Security of any guest reports of theft.

    Policies and Procedures
    ? Follow company, hotel and department policies and procedures.
    ? Follows Marriott International Hotels Limited Regional Office policies and procedures
    ? Protect the privacy and security of guests and coworkers.
    ? Maintain confidentiality of proprietary materials and information.
    ? Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
    ? Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
    ? Perform other reasonable job duties as requested by Supervisors and Management.
    ? Working hours as required to do your job but normally not less than 48 hours per week.

    Guest Relations
    ? Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
    ? Assist other employees to ensure proper coverage and prompt guest service.
    ? Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
    ? Address guests' service needs in a professional, positive, and timely manner.
    ? Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
    ? Thank guests with genuine appreciation and provide a fond farewell.
    ? Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
    ? Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

    Communication
    ? Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
    ? Speak to guests and co-workers using clear, appropriate and professional language.
    ? Talk with and listen to other employees to effectively exchange information.

    Working with Others
    ? Support all co-workers and treat them with dignity and respect.
    ? Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
    ? Partner with and assist others to promote an environment of teamwork and achieve common goals.
    Quality Assurance/Quality Improvement
    ? Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.

    Physical Tasks
    ? Enter and locate work-related information using computers and/or point of sale systems.
    ? Stand, sit, or walk for an extended period of time or for an entire work shift.
    ? Read and visually verify information in a variety of formats (e.g., small print).
    ? Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    https://www.catererglobal.com/job/laundry-leader/jw-marriott-marquis-dubai-job94961110

    location:

    Dubai, United Arab Emirates

    skills:

  • Chef de Cuisine - Anda! by David Myers

    Caterer Global LTD

    description:

    Posting Date Sep 29, 2021
    Job Number 21066700
    Job Category Food and Beverage & Culinary
    Location Le Royal Méridien Doha, Plot SV3, P O Box 23474, Doha, Qatar, Qatar
    Brand Le Méridien
    Schedule Full-Time
    Relocation? N
    Position Type Management
    Located Remotely? N

    At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We're looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.

    JOB SUMMARY

    Our Italian concept, Anda!, was created during a food-lovers trip around Italy, with David drafting its core menu on a napkin onboard a train between Rome and Florence. Fusing the best from a Roman trattoria, Neapolitan pizzeria and Florentine steakhouse, Anda! serves up thin and crispy pizzas, artisan pasta and the juiciest bistecca Fiorentina cooked over a wood fired grill. An open plan kitchen showcases the theatre of Italian cooking inside a stylish space full of industrial-modern design. A laid back atmosphere is punctuated by relaxed and friendly service, rich aromas and communal dining areas. Part of the success of Anda! is its approachable Italy-focussed wine list and Aperitivo-style cocktail menu, making it a popular lunch, after-work and midweek dinner spot.

    Accountable for the quality, consistency and production of the specialty restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the property's specialty restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results.

    CANDIDATE PROFILE

    Education and Experience

    • High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.

    OR

    • 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.

    CORE WORK ACTIVITIES

    Setting and Ensuring Culinary Standards and Responsibilities are Met for Specialty Restaurant

    • Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions for specialty restaurant.

    • Supervises specialty restaurant kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.

    • Maintains food preparation handling and correct storage standards.

    • Recognizes superior quality products, presentations and flavor.

    • Plans and manages food quantities and plating requirements for the specialty restaurant.

    • Communications production needs to key personnel.

    • Assists in developing daily and seasonal menu items for the specialty restaurant.

    • Ensures compliance with all applicable laws and regulations.

    • Follows proper handling and right temperature of all food products.

    • Estimates daily specialty restaurant production needs.

    • Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.

    • Checks the quality of raw and cooked food products to ensure that standards are met.

    • Determines how food should be presented and creates decorative food displays.

    Leading Kitchen Team

    • Supervises and coordinates activities of cooks and workers engaged in food preparation.

    • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

    • Leads shift teams while personally preparing food items and executing requests based on required specifications.

    • Supervises and manages specialty restaurant kitchen employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

    • Encourages and builds mutual trust, respect, and cooperation among team members.

    • Serving as a role model to demonstrate appropriate behaviors.

    • Ensuring and maintaining the productivity level of employees.

    • Ensures employees are cross-trained to support successful daily operations.

    • Ensures employees understand expectations and parameters.

    • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

    Establishing and Maintaining Specialty Restaurant Kitchen Goals

    • Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc.

    • Developing specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work.

    • Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

    • Effectively investigates, reports and follows-up on employee accidents.

    • Knows and implements company safety standards.

    Ensuring Exceptional Customer Service

    • Provides services that are above and beyond for customer satisfaction and retention.

    • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

    • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

    • Sets a positive example for guest relations.

    • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

    • Empowers employees to provide excellent customer service.

    • Handles guest problems and complaints.

    • Interacts with guests to obtain feedback on product quality and service levels.

    Managing and Conducting Human Resource Activities

    • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

    • Participates in training specialty restaurant staff on menu items including ingredients, preparation methods and unique tastes.

    • Manages employee progressive discipline procedures.

    • Participates in the employee performance appraisal process, providing feedback as needed.

    • Uses all available on the job training tools for employees.

    • Assists as needed in the interviewing and hiring of employee team members with appropriate skills.

    Additional Responsibilities

    • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

    • Analyzes information and evaluating results to choose the best solution and solve problems.

    • Attends and participates in all pertinent meetings.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    https://www.catererglobal.com/job/chef-de-cuisine/le-royal-meridien-doha-job94961052

    location:

    Doha, Qatar

    skills:

  • C&E Sales Manager - Crowne Plaza and Holiday Inn - The Business Park, Doha Qatar

    Caterer Global LTD

    description:

    About us

    We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty, and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make, and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues, and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there are countless opportunities at your fingertips. We’re growing; grow with us. Conveniently located in the heart of one of Doha's key business districts, close to major banks, Crowne Plaza and Holiday Inn Doha – The Business Park is just a 15-minute drive by car or complimentary shuttle from Doha's Hamad International Airport and near such attractions as Museum of Islamic Arts and Souk Waqif. Our 378 stylish guestrooms and suites at Crowne Plaza and 307 well-appointed guestrooms at Holiday Inn are all equipped with modern amenities designed for comfort and high-speed wireless internet access to stay connected

    Your day to day

    you are responsible to manage conferences & Events in the overall operation to ensure efficient and professional assistance with the meeting groups resulting in client satisfaction and hotel profitability. Also, you’ll will work with the F&B Services Manager to manage the scope of the service elements of our Conferencing business. You will be focused on creating an amazing environment that encourages our team to deliver an exceptional level of service - ensuring our clients and guests feel that amazing experiences have been created. Preferable local candidate

    What we need from you

    Experience in the same/similar role in the hotel industry. • Due to the nature of the role, fluency in Arabic language is highly preferred, and familiar with Qatar market is an advantage. • Excellent interpersonal and communication skills. • Ability to diagnose problems, thoroughly analyze information and solve problems • Strong planning and execution skills. • Strong adaptability in an environment of ambiguity or change. • Good mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently

    What we offer

    We’ll reward all your hard work with great benefits – including a uniform, great room discount, and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

    https://www.catererglobal.com/job/c-e-sales-manager/crowne-plaza-and-holiday-inn-doha-job94939948

    location:

    Doha, Qatar

    skills:

  • Island Hostess (German/French Speaking)

    Caterer Global LTD

    description:

    Veligandu Island Resort & Spa is seeking an energetic, people’s person and service oriented German/French-speaking Island Hostess. 


    Qualifications:
    • Minimum of at least one year experience in similar role 
    • Experience in the Maldives or any other remote location will be considered as an advantage
    • Excellent command of written and spoken English, additional language an advantage 
    • Expert in MS Application, Opera and Micros Software
    • Physically presentable, outgoing and flexible 





    https://www.catererglobal.com/job/host/crown-champa-resorts-job94908973

    location:

    Malé, Maldives

    skills:

  • Reservations Supervisor

    Caterer Global LTD

    description:

    Basic Functions

    Handles individual and group reservations and accommodates special requirements according to the established Iberotel Miramar Al Aqah Prestige policy and procedures. Identifies special events, Peak Periods, operates and handles international reservations.

    Establishes and maintains an effective business relationship with Travel Agencies key personnel with the application of sales.

    Responsibility & Authorities

    Internal: Quality and People

    External: Clients of the hotel

    Materials: Reservation office equipment

    Main Duties

    §Supporting the Reservation Manager and the Reservation Agents.

    §Supervise all aspects of the reservation department, including allotment, commitment, groups and administration.

    §Continuously monitor the sales situation of all the contracted tour operator and alert the Reservation manager in case of high / low demand at any dates and any hotels.

    §Supervise the process of quality controls completed by the reservation agents.

    §Supervise the team of Reservation and manage them in the absence of the reservation manager.

    §Maintain a productive relationship between hotel and reservation office.

    §Maintain high coordination with the sales team to enhance hotel occupancy and eliminate chances of lost business.

    §Daily telemarketing with travel agencies and corporate accounts.

    §Ensure all policies and procedures are being maintained at all times.

    §Actively sell all hotels and actively cross sell to maximize revenues.

    §Manage to deal with all levels of customers, individuals and corporate.

    §Preparing all reports on monthly basis.

    §Responsible of updating all data base.

    §Performing activities and responsibilities of a reservation agent.

    Employment Standards:

    §Demonstrates a positive attitude-resilient, realistic, enthusiastic and dependable

    §Is articulate-able to communicate, influence and persuade.

    §Possesses good keyboard skills with reservation experience in same position at 5 stars hotel.

    §Has experience of-and is committed to-excellent customer Service. Is friendly, helpful and able to build rapport with customers.

    §Enjoys working with and supporting other team members but also accepts individual responsibility.

    §Understands sales rational and appreciates the benefits of working to sales targets. Has the desire and confidence to sell.

    §Appreciates being recognized and rewarded for a job well done.

    Have the ability to supervise the team and delegate works with strong follow 

    https://www.catererglobal.com/job/reservations-supervisor/miramar-al-aqah-beach-resort-job94812263

    location:

    Abu Dhabi, United Arab Emirates

    skills:

  • Branch Manager

    Caterer Global LTD

    description:

    Role and Responsibilities

    1.Maintaining Standard Procedure

    a.Ensure that all policies and procedures are followed in his or her Outlet as mentioned in the ‘Qoot Operations Manual’.

    b.Never change any policies, standards, and or specifications of the operation.

    c.Accept full responsibility of a change in policy, standards, specifications of operations.

    d.Be committed to implement production standards. Understanding that these have been developed to enhance the brand.

    2.Cost Control

    a.Ensure the bar leader and outlet head chef adhere to cost control procedures as outlined in the operations manual

    b.Conduct random inspections in the kitchen and the bar, using proper methods, and even better use appropriate checklists.

    c.Follow the ordering, purchasing, receiving, and storing procedures strictly.

    d.Always act in the best interests of the company with regards to minimizing

    3.Quality Control: Production and Service

    a.He/she is responsible of checking the quality of the received food and beverage products at his/her outlet.

    b.Ensure all Received products are stored in their designated locations (dry store, cold rooms and freezers) properly and safely.

    c.Ensure that all food and beverage products are being consistently prepared and served according to the restaurant’s recipes, portioning, cooking and service standards.

    d.Periodically check the outlet stores so that a constant flow of food and beverage items is assured. (check expiry dates, spoiled produce, and report as necessary)

    e.Have a keen eye for detail and be constantly aware of the “total picture” within the restaurant.

    f.Supervise all processing and cooking operations with respect of:

    ·Standardized recipes

    ·Standardized portioning

    ·Standardized preparation methods

    ·Wastage and leftover control

    ·Expiry date and products freshness

    4.Guest Service Quality

    a.Ensure that all guests feel welcome and are given responsive, friendly, and courteous service timings along the standards set for the restaurant.

    b.Fill in where needed to ensure that guest service standards are properly met.

    c.Develop a local loyal guest data base.

    d.Verify that the guest receives the food and beverage quality set by the company.

    e.Participate in resolving all customer complaints, no matter how minor they are. Never think that wowing customers is by offers only.

    f.Personally, visit all guests’ tables and make sure that are enjoying a great experience at his/her restaurant.

    5.Cleanliness and Maintenance Responsibility’s

    a.Achieve company targets in appearance of his/her outlet, its sanitization and cleanliness through training of employees. Ensure that his/her outlet is impeccably clean, pleasant and tidy.

    b.Be responsible for repair and maintenance of all equipment used with an acceptable budget and using maintenance sheets and checklists, implement a preventive maintenance program.

    c.Ensure that the furniture and fixtures in his/her branch are clean and in good condition. Report any deterioration as quick as possible.

    d.Keep on the equipment value after long years of use especially kitchen equipment.

    6.Financial Responsibility

    a.Actively participate in making the restaurant a profitable operation, and constantly find ways to maximize revenues at all times. Be creative and always eager to come up with new ideas.

    b.Control cash and other receipts by adhering to cash handling and reconciliation procedures in according with company policy and procedure.

    c.Scheduling labor as required by anticipating business activities while ensuring that all positions are staffed when and as needed and that labor cost objectives are met.

    d.Actively participate in defining and planning for the outlet budget.

    e.Know the actual figures versus budget for sales and costs. Receive form the OM all needed data to reduce and achieve preset targets.

    Key Performance indicator (KPI)

    Weighting (%)

    must add up to 100%

    Health & Safety Audit Rating

    10

    Brand Audit Score

    30

    P&L Results

    50

    CRM reports (Mystery diner, 3rd party platform

    10

    Total

    100

    Qualifications and Education RequirementsA Bachelor/TS/BS degree or equivalent education in culinary science is required, or similar hospitality management Work EXPERIENCE:

    Must have at least 10 years of experience in the food services industry with at least two year in the same position, while experience in a multi-unit food service company or high-end casual dining venue is also preferred.

    Technical skills and KNOWLEDGE:

    -Epos

    -P&L Reporting

    Recruitment & Disciplinary

    Training & Development

    Local competitor knowledge

    Specific brand cuisine & service standards

    Decision making

    New outlet openings

    Restaurant marketing promotions

    Physical Requirement:

    -Ability to lift over 20 Kg on a regular basis.

    TRAINING & Certifications:

    Advance Food Hygiene Certificate

    Competencies

    Basic competency

    Technical competency

    Knowledge of Food & Beverage products

    Conduct staff meetings

    Written and spoken English

    Put the business needs first

    Leadership skills

    Problem solving

    Recruitment and staff selection

    Computer skills – Windows, word, excel, outlook, POS & stock management systems, power point

    Fanatical attention to detail

    Customer relations

    Managerial competency (for Managers only)

    Ability to read and analyzing financial reports: P&L, cost control reports or others

    Training & Coaching ability

    Budgeting& forecasting

    KSA Labour Laws and dispensary procedures

    Preparing reports & presentations

    Evaluating Team members

    Managing Human resources

    Preparing and conduction required trainings

    https://www.catererglobal.com/job/branch-manager/sisban-food-job94792706

    location:

    Riyadh, Saudi Arabia

    skills:

  • Commis I - Garde Manger

    Caterer Global LTD

    description:


    Shangri-La Hotel, Dubai
    The award-winning Shangri-La Hotel, Dubai offers luxurious accommodations, exceptional dining and gracious hospitality in the heart of one of the world's most dynamic cities.
    Located along Sheikh Zayed Road, the 42 storey hotel is 15 minutes from Dubai International Airport and 5 minutes from the Dubai Convention Centre, World Trade Centre, Dubai International Financial Centre and downtown Burj Khalifa Dubai. It is within close proximity to shopping malls including the famous Dubai Mall as well as Dubai's popular beaches.
    The hotel's 302 rooms, serviced apartments, residences and offices offer a combination of traditional luxury and modern functionality. Fantastic views and thoughtfully-selected furnishings create an experience of unparalleled style and comfort.
    As Commis I - Garde Manger , we rely on you to:

    • Maintain high standards of food preparation and service along with the existing standards
    • Reflect the Shangri-La philosophy by providing the highest quality of service to our customers
    • Good knowledge of food preparation techniques and menu contents
    • Practice the hygiene and sanitation procedures set by the hotel

    We are looking for someone who has:
    • Certificate in Culinary Arts or equivalent is preferred
    • Experience working in either a luxury restaurant or a 5* hotel in the same role
    • Passionate, creative, attentive to details
    • Good communication skills in English

    https://www.catererglobal.com/job/commis-chef/shangri-la-hotel-dubai-job94786468

    location:

    Dubai, United Arab Emirates

    skills:

  • Marketing Communications Manager

    Caterer Global LTD

    description:

    Mandarin Oriental Hotel Group

    Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

    Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. 

    Mandarin Oriental, Doha

    Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

    At Mandarin Oriental, Doha we welcome colleagues with the passion to deliver the best service and exceed our guest’s expectations.

    Main Responsibilities

    • Leads and manages the department in accordance with Mandarin Oriental Standards and set hotel objectives
    • Monitor day to day work and projects are on track and to provide guidance to ensure team colleagues are able to proceed with project tasks efficiently and confidently
    • Ensures that departmental levels of KPIs are in line with hotel objectives
    • Always lead by example
    • Oversees monthly departmental expenses to ensure they are in line with annual budget
    • Interview and recruit colleagues as per job specifications and form an efficient and motivated team
    • Motivate, train, supervise, evaluate and discipline Marketing Operations colleagues
    • Attend managerial meetings if requested and participate actively in achieving productive results
    • Ensure team leaders are monitoring annual contracts, proactively assessing vendors or suppliers continuously
    • Review regularly Standard Operating Procedures, and update Policies and Procedures in order to guarantee effective and efficient service as per Mandarin Oriental Standards

    Requirements

    • Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management is mandatory
    • Minimum 5 years of experience working in a 5-star hotel or luxury retail environment in a key marketing position
    • Ability to plan, prioritize and organize tasks
    • Ability to develop plan, liaise and communicate effectively with different stakeholders

    If you are interested in joining our team apply today!

    https://www.catererglobal.com/job/marketing-communications-manager/mandarin-oriental-doha-job94780533

    location:

    Doha, Qatar

    skills:

  • Junior Sous Chef

    Caterer Global LTD

    description:

    1.1.1To assist in ensuring that each Food & Beverage outlet and banquet is managed successfully as an independent profit center.

    1.1.2To maintain control and discipline in the absence of the Executive Sous Chef, providing direction and assuming all consequent duties and responsibilities.

    1.1.3To assist in performance appraisals when necessary.

    1.1.4To assist in ensuring that each outlet is managed by a Management Team (Kitchen Dept) who are totally accountable for their profitability.

    1.1.5To set, in close conjunction with each Ex. Sous Chef, Annual Operating Targets, which will form part of the Hotel’s Annual Business Plan

    1.1.6To monitor all costs and recommend measures to control them.To establish an integrated cost management plan.

    1.1.7To ensure that the Department Operational Budget is strictly adhered to.

    1.1.8To monitor all costs and recommend / institute measures to control them.

    1.1.9To review monthly forecasts and schedule resources accordingly.

    1.1.10To ensure that all the outlets and banquet are managed efficiently according to the established concept statements and adhere to company and hotel policies & procedures and all standards.

    1.1.11To assist in the implementation of a flexible employee base. To allocate employees over the division based on established business productivity.

    1.1.12To assign responsibilities to subordinates and to check their performance periodically.

    1.1.13In absence of the Executive Sous Chef, represent the Kitchen Department on the hotel's Executive Committee.

    1.1.14To support staff needs in other Divisions based on the hotel priorities and anticipated business levels.

    1.1.15To monitor service and Food & Beverage standards in all outlets and banquets.To work with the different Outlet Managers, Banquet Manager and respective Ex. Sous Chef or Sous chef to take corrective action when and where necessary.

    1.1.16To establish, implement and control performance standards for the Stewarding Operation in Kitchens, Restaurants and Bars.

    1.1.17Ensures that all food preparation and presentation and kitchen sanitation practices meet with hotel standards and local legislations.

    1.1.18Ensure that all his brigade follow the HACCP regulations and monitor regulations.

    1.1.19To assist in the implementation of the various food safety and hygiene standards including HACCP and other Municipality regulations.

    1.1.20To work closely with Hygiene Officer in implementing all hygiene and safety procedures.

    1.1.21To be available and on duty during peak periods (frequently opening and closing the operation).

    1.1.22To spend time in the outlets (during peak periods) to ensure that the outlet is managed well by the respective Outlet team and functions to the fullest expectations.

    1.1.23To frequently taste Food & Beverage in all outlets and be demanding and critical when it comes to Food & Beverage quality.

    1.1.24To be demanding and critical when it comes to service standards.

    1.1.25To ensure that each Chef de Cuisine and his respective team project a warm, professional and welcome image.

    1.1.26To conduct frequent walk through inspections together with the Assistant Director of the Food & Beverage, Steward Manager and Hygiene Officer.

    1.1.27To handle guest and employee inquiries in a courteous and efficient manner and report guest complaints or problems to direct report if no immediate solution can be found and assure follow up with guests.

    1.1.28To work in close collaboration with the Steward Manager to ensure regular cleanliness and up-keeping of the kitchen and its equipments.

    1.1.29To establish a rapport with guests maintaining good customer relationship and handle all guest complaints, requests and inquiries on food, beverage and service.

    1.1.30To frequently verify that only “fresh” products are used in Food & Beverage preparation.

    1.1.31To monitor and analyze the activities and trends of competitive restaurants, bars and other hotel's banqueting departments.

    1.1.32To encourage the Assistant Director of Food & Beverage to be creative and support his marketing and up sell activities. To encourage creativity among his team.

    1.1.33To continuously seek ways to assist the Outlet management to maximize their revenues and profits.

    1.1.34To ensure that employee food is as good and buffet well maintained as a restaurant outlet.

    1.1.35To ensure that all Departmental Operations Manuals are prepared and updated annually.

    1.1.36To ensure that all Kitchen forms and reports are forwarded in time to the Food & Beverage Office.

    1.1.37To ensure accurate maintenance of recipes, conversion recipes, yield tables and product specifications.

    1.1.38To ensure that all recipes are followed strictly in order to achieve consistency of product and service

    1.1.39To keep Food & Beverage employees up to date with seasonally available products and new products on the market.

    1.1.40To attend weekly Food & Beverage Meeting.

    1.1.41To ensure that all meetings are well planned, efficient and result oriented.

    1.1.42To conduct daily operations briefing with the Assistant Director of Food & Beverage

    1.1.43To ensure that deadlines on all projects are met.

    1.1.44To prepare weekly work schedules in accordance with workload and priorities for the approval by the Executive Sous Chef.

    1.1.45To ensure the smooth operation of the Kitchen Department during the absence of the Executive Sous Chef.

    1.1.46To participate with the preparation of a yearly marketing plan for each outlet, which is the basis of the Food & Beverage Annual Marketing Plan

    1.1.47To ensure that all Outlet Management Teams and Catering Department are fully aware of market needs and trends and that their products meet these requirements.

    1.1.48To conduct yearly performance appraisal and give employees regular feedback on their job performance.

    1.1.49Must be an example of the Rixos Values, Brand Standards, and a champion of appearance and hygiene guidelines.

    1.1.50Implements guidelines, policies and procedures for those operating departments according to Rixos Guidelines & Standards.

    1.1.51Must apply the Rixos Food & Beverage rituals.

    1.1.52To maintain a good rapport and working relationship with staff in the outlet and all other departments.

    1.1.53To attend and contribute to all staff meetings, Departmental and Hotel trainings scheduled and other related activities.

    1.1.54To fully support the Departmental Trainers function in the Department assigned.

    1.1.55To undertake any reasonable tasks and secondary duties as assigned by the Executive Sous Chef.

    1.1.56To respond to any changes in the restaurant function as dictated by the hotel.

    1.1.57To have a complete understanding of the Income Audit Section in the Operations Manual and Policies & Procedures.

    1.1.58To carry out monthly, quarterly, bi-yearly, yearly inventory of operating equipment.

    https://www.catererglobal.com/job/junior-sous-chef/rixos-bab-al-bahr-job94746858

    location:

    Washington D.C., U.S.A.

    skills:

  • Cost Controller

    Caterer Global LTD

    description:

    Major Function

    The Cost Controller is responsible in implementing and establishing a system of Cost and revenue Control in regards to F&B sales and Cost, supervises the receiving and storage departments, assist Food & Beverage department in pricing, testing and menu planning, preparation of various cost Controller’s report. Maintains the list of FF&E and Equipment.

    Duties and Responsibilities

    ·Establishment of timely flow of information to Chief Accountant / Financial Controller with matters related to Accounts Payable i.e. adherence of related policies and procedures, account payable aging analysis and its movement from previous month.

    ·Establishment of proper filing system, to allow easy to required documents for disbursement, audit purpose and reference, etc. Maintains files for paid and unpaid invoices.

    ·Well versed in the hotel chart of accounts to ensure proper account, allocation of expenses.

    ·Review and check all invoices, matches them with purchase orders and receiving slips, which is prepared by Receiving clerk, perform test check and verify pricing, extensions and additions on all invoices including counter checking against accepted supplier quotations.

    ·Accounts/ checks all outgoing items i.e. return to suppliers and insuring that proper credit memos from suppliers are obtained.

    ·Prepare vouchers, including cost distributions for all supplier invoices and credit memos.

    ·Prepare cash disbursement/cheques for suppliers and other and forward the cheques, vouchers and all supporting document to the Chief Accountant / Financial Controller for approval and signature.

    ·Submits figure for estimated disbursement to the FC on a monthly basis.

    ·Balance/Reconcile Supplier’s monthly statements to the hotel’s accounts payable records.

    ·Prepares and balance voucher register monthly.

    ·To do purchase Balancing with Cost Control every 10 days.

    ·Perform other jobs as requested by his Supervisor.

    ·To be familiar with the Finance Department Policies & Procedures and Job Description.

    ·Have a complete understanding of the Hotel Employee Handbook and to adhere to the regulations contained therein.

    ·Have a complete understanding of the Hotel’s policy relating to fire, safety and health.

    ·Maintain a complete understanding of the Employee Handbook and adhere to regulations contained therein.

    ·Maintain a complete understanding of the Hotel’s policy relating to fire, safety and health, and ensure all precautions are taken to safeguard against incidents for areas under your supervision.

    ·Perform other assignments to meet business needs as directed by your superiors.

    Required Skills

    ·Must have a general knowledge of all software and hardware used in the hotel; Must have a thorough knowledge of the Accounting System being used in the hotel industry;

    ·Be highly creative and imaginative, and curious about SBI properties – its products and other related services offered.

    ·Have excellent interpersonal and communication skills

    ·Work well in a team

    ·Be able to work under pressure and manage workloads effectively

    ·Be highly self-motivated, well organized.

    ·Be able to see other people's points of view and take on board feedback

    ·Work within strict budgets

    ·Have an eye for detail

    ·Must be willing to work shifts.

    ·Must be fluent in English.

    ·Strong comprehension of the Uniform System of Accounts.

    EXPERIENCE, TRAINING AND EDUCATION

    ·Graduate of an Accountancy program or related required.

    ·Minimum 3 years experience in the same position required.

    ·Hotel experience required.

    https://www.catererglobal.com/job/cost-controller/swiss-belsuites-admiral-juffair-job94545496

    location:

    Manama, Bahrain

    skills:

  • Service Attendant - Sports Bar

    Caterer Global LTD

    description:

    Posting Date Jul 14, 2021
    Job Number 21044786
    Job Category Food and Beverage & Culinary
    Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates
    Brand JW Marriott
    Schedule Full-Time
    Relocation? N
    Position Type Non-Management
    Located Remotely? N

    Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

    Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

    JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™.

    POSITION SUMMARY

    Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. Set up, stock, and maintain work areas. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.

    Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    https://www.catererglobal.com/job/service-attendant/jw-marriott-marquis-dubai-job95020483

    location:

    Dubai, United Arab Emirates

    skills: