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  • Guest Service Agent / Receptionist

    Caterer Global LTD

    description:

    This role will give a great opportunity for an experienced Receptionist to be part of the Front Office team of our new Staybridge Suites Dubai LLC.
    KEY RESPONSIBILITES:
    • Go beyond welcome and extend an engaging conversation for all guests approaching the Front Desk in accordance with Staybridge standards.
    • Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to etiquette.
    • Assist guests with their inquiries, taking reservations and performing administrational tasks.
    • Build connections with guests, recognizing them for their preferences and loyalty to the brand and IHG.
    • Make your mark by handling inquiries / concerns while you assist them and anticipate their needs.
    • Have knowledge of emergency procedures and assist as needed.
    • Maintain updates and suggest existing promotions with our guests.
    • Report any incidents of guest dissatisfaction or unusual matters of significance to manager / supervisor so that corrective measures may be taken.
    • Participate actively in hotel initiatives and contribute in achieving goals set by the team.


    WHAT WE NEED FROM YOU:

    • Good command of English is a must. Arabic language is an advantage.
    • At least one year experience in the same field in an international chain.
    • Has the passion in delivering true hospitality.
    • Good knowledge of hotel system mainly Opera.

    https://www.catererglobal.com/job/service-receptionist/staybridge-suites-llc-job94859842

    location:

    Dubai, United Arab Emirates

    skills:

  • Commis III

    Caterer Global LTD

    description:


    MEDIA ONE IS AN INSPIRING DESTINATION WITH A WHOLE LOT OF PERSONALITY!

    One of the best hotels in Dubai, located in the heart of the city, we are hiring some enthusiasts to join our award winning team! 

    We are looking for vibrant & fun Commis III to come on board. We are looking for someone who will go beyond the Ordinary for the guests.... and each other.

    This person in their role will be required to:

    ·Works according to the instruction of the senior enthusiasts

    ·Ensure the specs are 100% followed and executed

    ·Assisting with receiving and arranging newly delivered food items

    ·Assists with the preparation, presentation, decoration and storage of food items

    oPrepare ingredients for cooking, including portioning & chopping. Wash and peel fresh fruits and vegetables. Weigh, measure, and mix ingredients.

    ·Attends and participates in daily briefings and other meetings as scheduled

    ·Prepares in advance food, beverage, material and equipment needed for the service

    ·Sets, cleans and re-sets his/her working area

    ·Ensure good food hygiene and safety at all times

    ·Reports maintenance issues to chef in charge


    Previous experience in the UAE is preferred

    If you think you fit the bill, APPLY NOW! 

    https://www.catererglobal.com/job/commis-chef/media-one-hotel-job94768028

    location:

    Dubai, United Arab Emirates

    skills:

  • Food & Beverage Service Trainee

    Caterer Global LTD

    description:

    Introduction
    Internship in the Food & Beverage Service Department for a minimum length of 6 months.

    As a F&B Trainee you should be flexible to support the F&B team across most of the operations of the department. During your internship you might be asked to work at the different resturant, bar, coffee shop outlets.
    Your tasks

    • Helping and supporting the F&B Service department to an all-round high-standard service of food and beverage
    • Participating to the different daily services of the restaurant: Breakfast, Lunch, and Dinner.
    • Helping with the room-service or the coffee shop outlet.
    • Assisting in the daily work flow in Meeting or events.
    • Setting up meeting rooms and tables (including crockery, cutlery and glasses) for appropriate events.

    Providing excellent and personalized service for all clients.
    Benefits
    • 5 working days on a shift rota basis of 40 hours per week excluding break. (i,e. 8 hours per day)
    • Intership Allowance of AED 1500/-
    • Accommodation provided
    • Transportation will be provided / or Transportation allowance of AED 350/- monthly
    • Certificate of completion
    • Insurance to be provided

    Flight cost to be borne by interns
    Your profile
    • 6 months
    • Fluent in Swiss German, English and preferably another European language
    • Be enrolled in a school/university and provide an internship agreement
    • Legal to work/ internship in UAE

    https://www.catererglobal.com/job/service-trainee/ehl-swiss-school-of-tourism-hospitality-ssth-job94762055

    location:

    Abu Dhabi, United Arab Emirates

    skills:

  • Pool and Beach Supervisor

    Caterer Global LTD

    description:

    Job Role

    Maintain and supervise the daily pool and beach operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

    Job Responsibilities

    ·Maintain and supervise maintenance and use of equipment.

    ·Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

    ·Maintain positive guest relations at all times.

    ·Resolve guest complaints, ensuring guest satisfaction.

    ·Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

    ·To ensure that the umbrellas, chairs, cabanas & water sports equipment are properly set up at the correct time each morning and properly stowed away each evening.

    ·To ensure pool and beach areas are clean and well maintained at all times with sufficient clean towels available.

    Requirements

    ·Diploma degree or supervisor level training from an accredited college.

    ·2-3 years’ experience in five star hotel’s.

    ·Planning, administering, evaluating and coordinating of P&B services

    https://www.catererglobal.com/job/pool-supervisor/erth-abu-dhabi-job95020554

    location:

    Abu Dhabi, United Arab Emirates

    skills:

  • Rooms Controller

    Caterer Global LTD

    description:

    Posting Date Oct 07, 2021
    Job Number 21096839
    Job Category Rooms & Guest Services Operations
    Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates
    Brand JW Marriott
    Schedule Full-Time
    Relocation? N
    Position Type Non-Management
    Located Remotely? N

    Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

    Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

    JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™.

    POSITION SUMMARY

    Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.

    Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    https://www.catererglobal.com/job/rooms-controller/jw-marriott-marquis-dubai-job95020477

    location:

    Dubai, United Arab Emirates

    skills:

  • Driver / Houseman

    Caterer Global LTD

    description:

    Posting Date Oct 12, 2021
    Job Number 21092851
    Job Category Rooms & Guest Services Operations
    Location The Ritz-Carlton Dubai International Financial Centre, International Financial District Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates
    Brand The Ritz-Carlton
    Schedule Full-Time
    Relocation? N
    Position Type Non-Management
    Located Remotely? N

    At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

    POSITION SUMMARY

    Transport guests to/from assigned destinations using property vehicle. Document all trips prior to the start of and at the conclusion of each trip. Park vehicle in designated location when not in use. Inspect property vehicles for damage and cleanliness. Check tire pressure and fluid levels for property vehicle, and refuel as necessary. Notify appropriate personnel of any vehicle maintenance needs. Document all vehicle incidents (i.e., damages, accidents) and provide reports of incidents to manager/supervisor.

    Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Perform other reasonable job duties as requested by Supervisors.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    https://www.catererglobal.com/job/houseman/the-ritz-carlton-dubai-job95000843

    location:

    Dubai, United Arab Emirates

    skills:

  • Duty Manager

    Caterer Global LTD

    description:

    Radisson Dubai DAMAC Hills opened mid April, & is looking to strengthen it’s team with a talented Restaurant Manager for it's flagship restaurant, & bar - FireLake Grill.

    We are proud of our 480 room hotel (90 suites) overlooking the Trump Golf Course, within the DAMAC Hills Community in Dubai Land. To create many a memorable moment for our guests, wehave 3 F&B outlets in Fire Lake Grill restaurant, Hessa St. Kitchen- serving authentic Asian favourites a la carte, Hills Pool Deck, & 4 meeting rooms. To help our guests unwind, a Dreamworks Spa, a 25m swimming pool & a well-equipped Gym await to be used.

    Besides being part of a talented, & young team, the chosen talent will benefit from being part of Radisson Hotel Group (RHG), one of the fastest growing international chains, with one of it’score beliefs being, "We Grow talent, & Talent Grows Us."

    Does the hustle and bustle of life excite you? Are you able to create a loyal following, whilst handling the pace and keeping your team checked in? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!

    As Duty Manager, you will join a Team where we exude patience, empathy and personality to host the show and where we strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.


    Key Responsibilities:
    -Maintain a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property
    -Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
    -Participate in the development and implementation of corrective action plans to improve guest satisfaction
    -Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained
    -Builds and maintains effective working relationships with all key stakeholders
    -Takes ownership to deliver an effective planned guest engagement programme
    -Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

    Requirements:
    -Experience in similar role for atleast 2 years in an international hotel
    -Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style
    -Commitment to delivering exceptional guest service with a passion for the hospitality industry
    -Ability to find creative solutions with proven problem-solving capabilities offering support where required
    -Personal integrity, with the ability to work in an environment that demands excellence, time and energy
    -Strong communication skills


    https://www.catererglobal.com/job/duty-manager/the-radisson-dubai-damac-hills-job94987881

    location:

    Dubai, United Arab Emirates

    skills:

  • Steward

    Caterer Global LTD

    description:

    Posting Date Oct 10, 2021
    Job Number 21014073
    Job Category Food and Beverage & Culinary
    Location W Doha, West Bay, Zone 61, Doha, Qatar, Qatar
    Brand W Hotels
    Schedule Full-Time
    Relocation? N
    Position Type Non-Management
    Located Remotely? N

    Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
    We share our guests' passions, providing insider access to what's new and what's next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you're ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

    POSITION SUMMARY

    Operate and maintain cleaning equipment and tools, including the dish washing machine, hand wash stations pot-scrubbing station, and trash compactor. Wash and disinfect kitchen and store room areas, tables, tools, knives, and equipment. Receive deliveries, store perishables properly, and rotate stock. Ensure clean wares are stored in appropriate areas. Use detergent, rinsing, and sanitizing chemicals in the 3-compartment sink to clean dishes. Inspect, pull, and stack cleaned items, send soiled items back for re-scrubbing and re-washing. Rack and spray all racked items with hot water to loosen and remove food residue. Sort, soak, and wash/re-wash silverware. Breakdown dirty bus tubs. Empty and maintain trashcans and dumpster area. Clean and mop all areas in assigned departments. Dispose of glass in the proper containers. Break down cardboard boxes and place them and other recyclables in the recycle bin.

    Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Protect company assets. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    https://www.catererglobal.com/job/steward/w-doha-hotels-residences-job94980442

    location:

    Doha, Qatar

    skills:

  • Night Manager

    Caterer Global LTD

    description:

    Posting Date Sep 28, 2021
    Job Number 21057171
    Job Category Rooms & Guest Services Operations
    Location Le Royal Méridien Doha, Plot SV3, P O Box 23474, Doha, Qatar, Qatar
    Brand Le Méridien
    Schedule Full-Time
    Relocation? N
    Position Type Management
    Located Remotely? N

    At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We're looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.

    JOB SUMMARY

    Serves as the property Manager on Duty and directs all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.

    CANDIDATE PROFILE

    Education and Experience

    • High school diploma or GED; 5 years experience in the guest services, front desk, housekeeping, or related professional area.

    OR
    • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in the guest services, front desk, housekeeping, or related professional area.


    CORE WORK ACTIVITIES

    Monitoring Property Operations
    • Monitors and ensures compliance with all Guidelines to Operations.
    • Ensures supervisors maintain adequate levels of department supplies.
    • Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).
    • Ensures employees are working in a safe environment.
    • Manages all period-end inventories.
    • Directs, monitors, and assists all overnight staff.
    • Ensures guest tracking scores and employee opinion survey goals are achieved.


    Supporting Profitability and Revenue Goals
    • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
    • Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.
    • Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.
    • Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.
    • Administers plans and actions to keep chargebacks and rebates to a minimum.
    • Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.
    • Manages employee hours.
    • Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.


    Managing and Conducting Human Resources Activities
    • Promotes participation in property safety-related programs.
    • Monitors employee attendance and records absences/tardiness.
    • Promotes teamwork and employee morale.
    • Ensures all employees are trained on specific aspects of their job and are aware of all resources to assist them in problem solving.
    • Keeps employees informed regarding new operational procedures, standards, or programs.
    • Ensures all employees have complete knowledge of emergency procedures.
    • Ensures constant communication takes place between employees, supervisors and management.
    • Provides orientation for new employees and ensuring all information is entered into computer.
    • Helps direct supervisors to achieve their own development goals.
    • Encourages employee relations through gifts, parties, outings.
    • Creates incentives that will promote better service and profit for the property.
    • Assists operations manager in processing employee payroll weekly.
    • Solicits employee feedback, utilizes an "open door policy" and reviews employee satisfaction results to identify and address employee problems or concerns.

    https://www.catererglobal.com/job/night-manager/le-royal-meridien-doha-job94961054

    location:

    Doha, Qatar

    skills:

  • CID / Call Center Agent

    Caterer Global LTD

    description:

    Posting Date Sep 01, 2021
    Job Number 21044941
    Job Category Reservations
    Location The Ritz-Carlton Dubai International Financial Centre, International Financial District Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates
    Brand The Ritz-Carlton
    Schedule Full-Time
    Relocation? N
    Position Type Non-Management
    Located Remotely? N

    At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

    POSITION SUMMARY

    Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

    Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    https://www.catererglobal.com/job/call-center-agent/the-ritz-carlton-dubai-job94960976

    location:

    Dubai, United Arab Emirates

    skills:

  • Assistant Purchasing Manager

    Caterer Global LTD

    description:

    Do you have a keen eye for detail? Are you the unsung hero who can keep the house running like clockwork? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy their stay!

    Our Hotel Purchasing Team are conscientious and diligent individuals who strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

    Key Responsibilities :
    -Supports the smooth running of the purchasing department, exerting diligent financial process control in accordance with company and business procedures
    -Works proactively with all key stakeholders to maximize guest satisfaction and comfort, sourcing quality products whilst delivering a positive and responsive approach to enquiries and problem resolution
    -Develops and implements business strategies where objectives are communicated at all levels, performance is measured accurately and reported upon in a timely manner
    -Manages the life cycle of the team within the department, fostering a culture of growth, development and performance
    -Responsible for the purchasing budget, ensuring that all purchasing functions and disciplines are controlled, audited and developed
    -Builds and maintains effective working relationships with all key stakeholders
    -Reviews and scrutinizes purchasing performance, objectives and standard purchasing practices, providing recommendations that will drive financial performance and provide added value
    -Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

    Requirements :
    -Proven experience in hotel purchasing with excellent problem-solving capabilities
    -Excellent managerial skills with a hands-on approach and lead-by-example work style
    -Commitment to exceptional guest service with a passion for the hospitality industry
    -Ability to find creative solutions, offering advice and recommendations
    -Personal integrity, with the ability to work in an environment that demands excellence, time and energy
    -Experienced in using IT systems on various platforms
    -Strong communication skills


    Does it sound like your kind of gig? We certainly hope so and expect your full dedication and enthusiasm. We promise you it will be a great hotel to work in with a pretty cool hotel team to boot! Do you want to be part of this dynamic opening crew? Send your CV and put on your biggest smile.

    We’re looking forward to meeting you

    https://www.catererglobal.com/job/assistant-purchasing-manager/radisson-resort-ras-al-khaimah-marjan-island-job94920221

    location:

    Washington D.C., U.S.A.

    skills:

  • Front Desk Agent

    Caterer Global LTD

    description:

    Can you be our guests’ superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! w 

    Our first class Front Office Team is the heart of the house, providing a warm welcome and happy smile and where we strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

    As Front Desk Agent, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

    Key Responsibilities:
    -Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
    -Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
    -Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
    -Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved
    -Builds and maintains effective working relationships whilst promoting the company culture and values.
    -Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

    Requirements:
    -Experience in front office 
    -Hands-on approach with a can-do work style
    -Commitment to delivering exceptional guest service with a passion for the hospitality industry
    -Ability to find creative solutions taking ownership for duties and tasks assigned
    -Personal integrity, with the ability to work in an environment that demands excellence
    -Experience of working with IT systems on various platforms
    -Strong communication skills


    Does it sound like your kind of gig? We certainly hope so and expect your full dedication and enthusiasm. We promise you it will be a great hotel to work in with a pretty cool hotel team to boot! Do you want to be part of this dynamic opening crew? Send your CV and put on your biggest smile.

    We’re looking forward to meeting you

    https://www.catererglobal.com/job/front-desk-agent/radisson-resort-ras-al-khaimah-marjan-island-job94916930

    location:

    Washington D.C., U.S.A.

    skills:

  • Engineering Supervisor

    Caterer Global LTD

    description:

    Install, maintain, perform preventative maintenance on, and recommend replacement of tools, appliances, and equipment. Calibrate all controls, gauges, meters, etc. Identify, locate, and operate all shut-off valves. Order, mark, and stock parts and supplies as needed. Maintain inventory and purchase orders log. Inspect tools, equipment, or machines. Enter and locate work-related information using computers. Operate power lift. Complete the life safety checklist, including the fire-pump run test and generator run test. Inspect fire sprinkler valves and alarm systems. Assist in development of disaster response protocols. Respond and attend to guest repair requests.

    Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and assist individuals with disabilities. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Speak with others using clear and professional language

    https://www.catererglobal.com/job/engineering-supervisor/the-ritz-carlton-abu-dhabi-grand-canal-job94897847

    location:

    Abu Dhabi, United Arab Emirates

    skills:

  • Chef de Partie - Pastry

    Caterer Global LTD

    description:

    JOB SUMMARY

    Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to thaw in the refrigerator. Ensure proper portion, arrangement, and food garnish. Maintain food logs. Monitor the quality and quantity of food that is prepared. Communicate assistance needed during busy periods. Inform Chef of excess food items for use in daily specials. Inform Food & Beverage service staff of menu specials and out of stock menu items. Ensure the quality of the food items. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist.

    Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests’ service needs. Speak with others using clear and professional language.

    General Kitchen

    ·Prepare all potentially hazardous foods at the correct temperature according to the HACCP guidelines.

    ·Follow appropriate personal hygiene procedures to ensure food served to guests is safe for consumption, including disinfecting hands prior to handling food and wearing a hat/hairnet and proper footwear.

    ·Follow and ensure compliance with food safety and handling policies and procedures, such as product rotation, First In-First Out (FIFO); dating, labeling, cleaning, and organizing coolers/freezers/storage areas; and Cold Chain compliance, across all food-related departments and areas.

    ·Ensure the quality of the food items and notify manager if a product does not meet specifications.

    ·Operate ovens, stoves, grills, microwaves, and fryers to prepare foods.

    ·Communicate any assistance needed during busy periods to the Chef to ensure optimum service to guests.

    ·Monitor the quantity of food that is prepared and the portions that are served in to control food waste and ensure that good food is not thrown away.

    ·Report maintenance issues immediately to appropriate personnel (i.e., management or maintenance).

    ·Check and ensure the correctness of the temperature of appliances and food using thermostats and thermometers, including monitoring freezer systems, such as fans, drains, and doors, for proper operation, and report issues or problems to facility management.

    ·Maintain kitchen logs for food safety program compliance (e.g.QA).

    ·Maintain up-to-date knowledge of company Food Safety Programs within assigned area of responsibility, as well as all local, state, and federal regulations.

    ·Inform Chef of any excess food items that can be used in daily specials or elsewhere.

    ·Maintain food logs for all food products (e.g., production charts).

    https://www.catererglobal.com/job/chef-de-partie-pastry/sheraton-abu-dhabi-job94832242

    location:

    Abu Dhabi, United Arab Emirates

    skills:

  • Club Lounge Butler

    Caterer Global LTD

    description:

    About us

    At InterContinental® Abu Dhabi our role is to put the glamour into international travel. That’s where you come in. We look for people who are charming, confident, and internationally-minded who know what it takes to exceed guest expectations. When you’re part of the InterContinental® Hotels & Resorts brand you’re more than just a job title.

    With its private beach and marina, the InterContinental® Abu Dhabi hotel is an oasis of luxury near the Corniche and world-class shopping malls. Host an event in a grand ballroom, on a terrace with sea views or in a beachfront garden. You can relax at the health club with inviting pools and admire marina yacht from your spacious room. The hotel includes 390 guest rooms and suites, highly acclaimed food and beverage outlets, and elegant meeting rooms.

    Your day to day

    We are currently looking for service oriented Club Lounge Butler. Under the general guidance and supervision of the Guest Relation Manager and within the limits of established standards of InterContinental Hotels Group, local policies and procedures, responsible for all activities relevant to the Club InterContinental Lounge and Rooms such as the set-up and service of all food and beverage presentations in the lounge, concierge services and business centre services.

    General Duties and Responsibilities:

    • Ensure guests are greeted upon arrival and make time to interact effectively with guests.
    • Ensuring overall guest satisfaction by assuring tentative guest service. 
    • Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction.
    • Demonstrate understanding and awareness of all policies and procedures relation to Health, Hygiene and Fire Life Safety. Develop and maintain relationships with local fire, police, and emergency personnel.
    • Perform other duties as assigned.
    • Active participation in trainings provided by the hotel and by the department to ensure and establish performance and development goals for the team
    • Familiarize in compliance state and local laws and safety regulations.

    What we need from you

    • Ideally, the candidate must possess previous work experience in a restaurant setting, Front Office environment or equivalent. 
    • Possess a warm, friendly and welcoming personality
    • Flexible with working hours and must be a team player
    • Demonstrated ability of interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.

    What we offer

    In return we'll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we'll give you the Room to be yourself.

    So what's your passion? Please get in touch if this position matches your skills and interests and tell us how you could bring your individual competencies by clicking "Apply Online".

    At IHG we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.

    We are an equal opportunities employer.

    https://www.catererglobal.com/job/butler/intercontinental-abu-dhabi-job94753688

    location:

    Abu Dhabi, United Arab Emirates

    skills:

  • Reservations Manager

    Caterer Global LTD

    description:

    We are looking for a multi lingual Reservations Manager to lead the Reservations Team ensuring resort SOPs are met while handling each reservation to meet and exceed guest expectations at Hideaway Beach Resort & Spa, Maldives.

    Lily Hotels Pvt Ltd. counts almost 27 years of experience in operating resort properties in the Maldives and gaining confidence in the international market. The numerous awards won by both the properties (Hideaway Beach Resort & Spa, Lily Beach Resort & Spa) managed by the company are evidence to the success of the company.

    We are committed to dynamic growth and service excellence build upon our heritage of traditional hospitality. We strive to consistently meet and surpass guests’, employees’ and other stakeholders’ expectations. We feel pride in making efforts to position the Maldives through new concepts and facilities.

    Location: Hideaway Beach Resort & Spa - https://www.hideawaybeachmaldives.com/

    KEY ROLES & RESPONSIBILITIES

    • Adheres to all reservation enquires professionally, and in timely manner and ensuring a high level of booking conversions

    • Development of Brand Standards of the Signature Collection by Hideaway
    • Ensures guests/agent satisfaction at all time
    • Facilitates department schedule to handle reservation calls and organizes workflow.
    • Put focus on direct bookings conversions and handles chat line requests in a timely manner
    • Set and amend selling strategies across all channels, and segments as directed by the GDOSM - Upselling pre-arrival of guests
    • Conduct annual reviews with the team and recommend appropriate plan for improvement
    • Conduct training to existing and new agents in the team to maintain and improve reservation selling skills
    • Building excellent relationship with all stakeholders including agents, loyal customers and etc. 

    PERSONAL ATTRIBUTES

    • Excellent Communication skills both oral and written

    • Ability to handle multiple tasks
    • Ability to delegate and organize work flow
    • Strong Leadership skills
    • Managing, training and instructing skills
    • Sales skills
    • Hands-on person and goal oriented
    • Energetic and Positive work attitude

    QUALIFICATIONS

    • Preferably Degree or Diploma of Hotel Management

    • Working knowledge of Opera, Microsoft Office – Outlook, Excel, Word and Power Point.

    EXPERIENCE

    • Pre-opening experience
    • Minimum 3 years’ experience in Hotel or Resort.
    • Luxury hotel or resort background preferred
    • Knowledge of the local culture and previous experience in the region (optional).

    https://www.catererglobal.com/job/reservations-manager/lily-hotels-maldives-dhonakulhi-island-job94988382

    location:

    Malé, Maldives

    skills:

  • Assistant Outlet Manager

    Caterer Global LTD

    description:

    Scope of Work: 
    Directly involved in the day to day running of designated areas in connection with manpower, guest service and product quality. 

    Job Responsibilities: 
    1. Deliver F&B service in accordance with departmental standards and procedures.
    2. Interacts with guests in each of the outlets to solicit comments.
    3. Communicates with F&B management any difficulties, guest comments and other relevant information.
    4. To demonstrate the 12-Service Excellence Basics and ensure the whole of the Outlet team continually follows the same.
    5. To rotate and schedule all colleagues in order to provide full coverage for efficient service and to maximize productivity.
    6. Interacts with guests in each of the outlets to solicit comments.
    7. To recover guest complaints, if any take remedial action immediately.
    8. To ensure that all guests are greeted and seated courteously without delay at a properly set and clean table.
    9. To ensure that all guests are served promptly.
    10. Check on guest satisfaction by talking to the guest.
    11. To exercise control measures to cut down of chinaware and glassware breakage.
    12. To be responsible for a daily report in the form of a log book compiled for all shifts.
    13. Obtains all information available for upcoming year (occupancy, forecast, trends, reservations, festive periods, etc.)
    14. Keeps updated with new products in the market. 


    HR Responsibilities: 
    15. Assists in performance evaluations regarding colleague probation periods, annual performance reviews, promotion or transfer consideration and salary reviews.
    16. Regularly solicits feedback from supervisors on colleague performance as well as making personal observations.
    17. Establishes comprehensive training program for the Outlet.
    18. Evaluates departmental training sessions.
    19. Personally conducts training for all Outlet colleagues.
    20. Attends all hotel training as required.
    21. Adheres to all HR and hotel policies and procedures.
    22. Continually strives to improve self; knowledge and skills. 

    Financial Responsibilities: 
    23. To control the Food and Beverage cost of the outlet by implementing strict portion control to prevent any wastage or pilferage.
    24. To control the labor cost by proper sales forecasting and scheduling to minimize wastage of manpower.
    25. To actively participate in all hotel energy saving and recycling initiatives and to ensure all Outlet colleagues follow the same.
    26. Ensures proper and adequate controls are in place specifically over purchase orders and requisitions.
    27. Monitors monthly food and beverage inventory turnover.
    28. Prepares P&L analysis of all upcoming promotions.
    29. To ensure that purchasing, receiving and all storage are efficiently handled and that the goods purchased conform to the company?s specification.
    30. Review and analyze monthly Profit and Loss statement with the Director of Food & Beverage/Food & Beverage Manager.
    31. Reviews food and beverage cost analysis on a daily basis to ensure costs are in line with budgeted and forecasted figures.
    32. Check and analyse daily covers, average check and sale. 

    General Responsibilities: 
    33. Attends all required management meetings.
    34. Assists in daily briefings which will include:
    - Important hotel / division / section information
    - Emphasized current priorities, new problems, services and product
    - Daily guest feedback
    - Banquet daily events of the day
    - Ensures each Outlet also conducts briefing at the start of each shift
    35. Ensures that the appropriate standards of conduct, dress, hygiene, uniform and appearance are maintained of all colleagues within the F&B Department.
    36. Ensures that the hotel FSMS Program is strictly implemented, including the cleanliness of all restaurants and bars, personal hygiene standards for all food handlers and monthly Hygiene Audits. 
    37. Strictly adheres to the hotel's Policy on Confidentiality and Ethics.
    38. To ensure self and all F&B department colleagues actively participate in all EHSMS requirements.
    39. To carry out any additional tasks and projects as requested by the Food & Beverage Director.

    Competencies & Skills
    Essential 

    Ethics/Integrity
    Decision Making
    Dependability
    Impact & Influence 

    Desirable/Preferable 
    Accountability
    Winning Attitude
    Learning and Continuous Development
    Communication Skills 

    Personality Traits
    Essential

    Confident
    Self Motivated
    Outgoing & friendly 

    Desirable/Preferable 
    Ambitious
    Sense of Humour
    Energetic 

    Knowledge & Language
    Essential 

    Good Working Knowledge of Food
    Good Working Knowledge of Beverages
    Intermediate Spoken and Written English 

    Desirable/Preferable 
    Menu Planning
    F&B Promotions Planning
    Advanced Spoken and Written English 

    Education
    Essential 

    High School Graduate
    Industry Based Certifications 

    Desirable/Preferable 
    Certificate/Diploma in Hospitality/F&B Management 

    Experience
    Essential

    Minimum of 2-Years Experience as a Outlet Supervisor Within 3 or 4 Star Hotels 

    Desirable/Preferable 
    Minimum of 2-Years Experience as Assistant Outlet Manager Within 5 Star Hotels.
    Candidate must be locally available.

    https://www.catererglobal.com/job/assistant-outlet-manager/al-raha-beach-hotel-job94970962

    location:

    Abu Dhabi, United Arab Emirates

    skills:

  • Commis 1- Pastry

    Caterer Global LTD

    description:

    Posting Date Sep 29, 2021
    Job Number 21109839
    Job Category Food and Beverage & Culinary
    Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates
    Brand JW Marriott
    Schedule Full-Time
    Relocation? N
    Position Type Non-Management
    Located Remotely? N

    Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

    Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

    JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™.

    JOB SUMMARY

    Prepare ingredients for cooking, including portioning, chopping, and storing food. Wash and peel fresh fruits and vegetables. Weigh, measure, and mix ingredients. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Operate ovens, stoves, grills, microwaves, and fryers. Test foods to determine if they have been cooked sufficiently. Monitor food quality while preparing food. Set-up and break down work station. Serve food in proper portions onto proper receptacles. Wash and disinfect kitchen area, tables, tools, knives, and equipment. Check and ensure the correctness of the temperature of appliances and food.

    Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

    SCOPE / BUSINESS CONTEXT

    • A Full Time position based at JW Marriott Marquis Dubai.
    • Number of Direct Reports - 0
    • Titles of Direct Reports - 0

    CANDIDATE PROFILE

    Experience:
    • 2-3 years

    Skills and Knowledge
    • N/A

    Education or Certification
    • N/A

    SPECIFIC DUTIES

    The following are specific responsibilities and contributions critical to the successful performance of the position:

    Food Safety
    • Follow appropriate personal hygiene procedures to ensure food served to guests is safe for consumption, including disinfecting hands prior to handling food and wearing a hat/hairnet and proper footwear.
    • Follow and ensure compliance with food safety and handling policies and procedures, such as product rotation, First In-First Out (FIFO); dating, labeling, cleaning, and organizing coolers/freezers/storage areas; and Cold Chain compliance, across all food-related departments and areas.
    • Prepare all potentially hazardous foods at the correct temperature according to the HACCP guidelines.
    • Maintain kitchen logs for food safety program compliance (e.g., A1, A2, A3 etc.).
    • Maintain up-to-date knowledge of company Food Safety Programs within assigned area of responsibility, as well as Dubai Municipality standards.
    • Check and ensure the correctness of the temperature of appliances and food using thermostats and thermometers, including monitoring freezer systems, such as fans, drains, and doors, for proper operation, and report issues or problems to facility management.
    • Follow instructions given by your PIC (Person in Charge)
    • Do in practice what you have learned in training.


    Kitchen Tools & Equipment
    • Use kitchen tools safely and appropriately, including using appropriate tools to open cartons, boxes, and cans; keeping knives sharpened; using proper knife handling procedures; using correct knives for particular food item or specific task; using dry pads when moving hot material; and engaging all appropriate safety devices prior to operating equipment.
    • Use measuring tools (for example, scale, measuring cups, measuring spoons) to precisely measure ingredients and portion sizes.


    Food Preparation
    • Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist, establishing priority items.
    • Prepare ingredients for cooking, including portioning, chopping, and storing food before use.
    • Wash and peel (if required) fresh fruits and vegetables to prepare them for cooking or consumption.
    • Test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.
    • Weigh, measure, and mix ingredients according to recipes or personal judgment, using various kitchen utensils and equipment.
    • Monitor food quality while preparing food and throughout the day utilizing the HACCP forms and production charts.
    • Prepare cold foods, including preparing salads, cold sandwiches, condiments, and dressings.


    OTHER

    Safety and Security
    • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
    • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
    • Notify Loss Prevention/Security of any guest reports of theft.

    Policies and Procedures
    • Follow company, hotel and department policies and procedures.
    • Follows Marriott International Hotels Limited Regional Office policies and procedures
    • Protect the privacy and security of guests and coworkers.
    • Maintain confidentiality of proprietary materials and information.
    • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
    • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
    • Perform other reasonable job duties as requested by Supervisors and Management.
    • Working hours as required to do your job but normally not less than 48 hours per week.

    Guest Relations
    • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
    • Assist other employees to ensure proper coverage and prompt guest service.
    • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
    • Address guests' service needs in a professional, positive, and timely manner.
    • Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
    • Thank guests with genuine appreciation and provide a fond farewell.
    • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
    • Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

    Communication
    • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
    • Speak to guests and co-workers using clear, appropriate and professional language.
    • Talk with and listen to other employees to effectively exchange information.

    Working with Others
    • Support all co-workers and treat them with dignity and respect.
    • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
    • Partner with and assist others to promote an environment of teamwork and achieve common goals.

    Quality Assurance/Quality Improvement
    • Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.

    Physical Tasks
    • Enter and locate work-related information using computers and/or point of sale systems.
    • Stand, sit, or walk for an extended period of time or for an entire work shift.
    • Read and visually verify information in a variety of formats (e.g., small print).
    • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.


    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    https://www.catererglobal.com/job/commis-1/jw-marriott-marquis-dubai-job94961084

    location:

    Dubai, United Arab Emirates

    skills:

  • Proactive sales Executive

    Caterer Global LTD

    description:

    Posting Date Aug 24, 2021
    Job Number 21094593
    Job Category Sales & Marketing
    Location Le Royal Méridien Doha, Plot SV3, P O Box 23474, Doha, Qatar, Qatar
    Brand Le Méridien
    Schedule Full-Time
    Relocation? N
    Position Type Non-Management
    Located Remotely? N

    At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We're looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.

    POSITION SUMMARY

    Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).

    Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    https://www.catererglobal.com/job/sales-executive/le-royal-meridien-doha-job94961056

    location:

    Doha, Qatar

    skills:

  • Bartender (Le Cirque)

    Caterer Global LTD

    description:

    Posting Date Aug 19, 2021
    Job Number 21011736
    Job Category Food and Beverage & Culinary
    Location The Ritz-Carlton Dubai International Financial Centre, International Financial District Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates
    Brand The Ritz-Carlton
    Schedule Full-Time
    Relocation? N
    Position Type Non-Management
    Located Remotely? N

    At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

    See where your journey can take you. At Marriott International, we believe in seizing opportunities and making your own adventure. A world of opportunity pulls up to your bar with every guest you meet - and you never know who might show up next. That big world also extends to our global, diverse family of associates. Like most families, we're a group of unique individuals who bring different strengths, styles, personalities and interests to the table. And this makes every single day a new discovery. So, we ask, where will your journey take you?

    The impact you'll make

    You are a bright mixologist who is always on the lookout for new beverage trends. When you are behind the bar, you create an energy that is both welcoming and exciting. You take pride in offering our guests a diverse and seasonally-inspired beverage menu, a warm conversation, and helpful suggestions. When you shine, our guests will look forward to relaxing with you after a long day.

    Rewards for work, benefits for your lifestyle

    You'll be supported in and out of the workplace through:

    • Discounts on hotel rooms, gift shop items, food and beverage
    • Learning and development opportunities
    • Recognition programs
    • Wellbeing programs
    • Encouraging management
    • Team-spirited colleagues

    What you'll do
    • Welcome guests
    • Attend to tables
    • Open and serve wine/champagne
    • Prepare garnishes
    • Stock ice, glassware and paper supplies
    • Set up and maintain cleanliness of bar area
    • Process all payment methods and complete cashier reports

    What we're looking for
    • Great storytelling skills
    • Positive outlook and outgoing personality
    • Previous bartending experience is a big plus.

    This role requires the ability to move and lift up to 25 lbs. Standing, sitting or walking for extended periods of time and ensuring a professional appearance in a clean uniform are also required. Prior to employment, we'll ask you to complete safety training and certification.

    Connect your passions with a rewarding opportunity

    You're a beverage enthusiast. And with us, you'll get to both refine and showcase your craft of creating cocktails. Join us and grow through opportunities to explore the business, opening yourself to various career options. No matter your path, we'll make sure you feel right at home.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    https://www.catererglobal.com/job/bartender/the-ritz-carlton-dubai-job94960985

    location:

    Dubai, United Arab Emirates

    skills: