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  • Guest Relations Team Leader

    Caterer Global LTD

    description:

    Posting Date Oct 11, 2021
    Job Number 21114865
    Job Category Rooms & Guest Services Operations
    Location Le Royal Méridien Doha, Plot SV3, P O Box 23474, Doha, Qatar, Qatar
    Brand Le Méridien
    Schedule Full-Time
    Relocation? N
    Position Type Non-Management
    Located Remotely? N

    At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We're looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.

    POSITION SUMMARY

    Be the focal point for guest relations matters. Process guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

    Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    https://www.catererglobal.com/job/guest-relations-team-leader/le-royal-meridien-doha-job94980458

    location:

    Doha, Qatar

    skills:

  • Housekeeping Supervisor

    Caterer Global LTD

    description:

    Posting Date Oct 11, 2021
    Job Number 21114847
    Job Category Housekeeping & Laundry
    Location Le Royal Méridien Doha, Plot SV3, P O Box 23474, Doha, Qatar, Qatar
    Brand Le Méridien
    Schedule Full-Time
    Relocation? N
    Position Type Non-Management
    Located Remotely? N

    At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We're looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.

    POSITION SUMMARY

    Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.

    Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    https://www.catererglobal.com/job/housekeeping-supervisor/le-royal-meridien-doha-job94980450

    location:

    Doha, Qatar

    skills:

  • Learning & Development Manager

    Caterer Global LTD

    description:

    Kandima is much more than just a holiday. This game-changing destination offers a seriously stylish island setting with extraordinary restaurants and bars and plenty of on-site activities to choose from. Based on our core values of being smart, playful, rooted, responsible and human, Kandima is a place with soul, deeply rooted in Maldives and respectful of our guests, colleagues, community, culture and surroundings. Here, it is all about genuine hospitality with a human touch and smart solutions that make use of the latest innovations – not to mention a playful spirit!



    QUALIFICATION & EXPERIENCE
    • Bachelor's degree in relevant field.
    • Five years of experience designing and implementing team members development programs.


    JOB OBJECTIVES
    • Plan, develop, deliver, and evaluate training programs that will equip team members with relevant knowledge and skills to ensure that they offer the required Kandima Maldives level of service to our guests.
    • Design and develop a career development system for all team members that will allow for acknowledgement of skills levels, provide a systematic process of career development with a succession plan for team members in an attempt to optimize skills levels, increased productivity and staff satisfaction in an attempt to retain critical skill and reduce turn over.
    • Assist the design and implementation of the Kandima Maldives philosophy, implement and monitor service quality assurance and compliance with Kandima Maldives Brand standards
    • Design, create or ensure that all departments have clear Standard Operating Procedures in place that relates to our Kandima Maldives brand standards and operational needs.
    • Improve Guest satisfaction and team member’s engagement levels at the Kandima Maldives.
    • Create and insert online-learning programs into the Talent LMS and assess the performance.
    • Facilitate On-The-Job Training at Kandima Maldives and implement, train and develop departmental trainers to assist with general day to day training initiatives.
    • Set-up and implement the annual training and development plan within budget parameters.

    https://www.catererglobal.com/job/learning-development-manager/kandima-maldives-job94959558

    location:

    Malé, Maldives

    skills:

  • Guest Services Agent

    Caterer Global LTD

    description:

    Our Client a Prominent 5* Hotel Chain in UAE is looking for a German Speaking Guest Services Manager (Female)

    She should have 4-5 years of relevant experience in the hotel industry and minimum 2 years as GRE/GRM with a premium 5* Hotel.

    She should be an excellent administrator and a highly result oriented manager.

    Age limit – 35 years.

    https://www.catererglobal.com/job/guest-services-agent/bin-eid-executive-search-job94865391

    location:

    Abu Dhabi, United Arab Emirates

    skills:

  • Front Desk Agent

    Caterer Global LTD

    description:

    KEY DUTIES AND RESPONSIBILITIES

    Customer

    • Be fully conversant with all hotel facilities and services.
    • To process check-in and check-out according to the hotel policies and procedures.
    • To complete the guest’s registration form and ensure all details are accurately captured.
    • Courteously and promptly handle all reservations enquiries on phone, emails, etc.
    • Act on flags and special requests.
    • Maintain detailed awareness or information regarding arrivals, their accommodation requirements, special needs and expected departures of the day.
    • Follow up VIP reservations and issue VIP amenities and any other special service requests in accordance with hotel practices.
    • Prepare all records connected with pre-registration for VIP, extended stays and repeat guests.
    • Answer queries on house facilities and places of tourist interest.
    • Assure accountability for cash float issued.
    • Maintain confidentiality with regard to guest's personal information.
    • Provide assistance to guests on all matters relating to their stay.
    • Act on any complaint received.

    Financial

    §To ensure that the hotel’s credit and payment policy is adhered at all times.

    §Maintain cash float & reconcile daily

    §Follow up payment of in house accounts.

    Internal Business Process

    • Possess a thorough knowledge of operations, cashiering and telephone policies and procedures.
    • Prepare room discrepancy report and ensure a double checking is made with housekeeping and change of status.
    • Communicate all departures to housekeeping promptly
    • Ensure that all irregularities are reported to your immediate supervisor.
    • Report keys not retrieved or lost to Front Office Manager.

    Human Capital

    • Oversee work performance of new CREs when it comes to posting, audit and cash balance reporting.
    • Help train new hires on-the-job-trainees (On the Job Training) and cross-trainees in the front office department.
    GENERAL
    • Communicate effectively with all other departments.
    • Attend meetings, training sessions and any other required meeting or training session.
    • Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations.
    • Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager.
    • Proactively display and embrace the Company’s ROC.IT Values
    KEY RESULT AREAS
    • All client requests are acted on and in accordance with service standards.
    • Achieve high Fraser World membership account.
    • Maintains a professional and organised work environment
    • Guest satisfaction feedback.
    • Accuracy of work, cash handling and financial.
    • Personal presentation and commitment to the company's core values.

    PERSONAL CHARACTERISTICS

    Education
    • Bachelor Degree in Hotel and Restaurant Management or Tourism or any Formal hospitality qualifications, desirable

    https://www.catererglobal.com/job/front-desk-agent/fraser-suites-dubai-job94850850

    location:

    Dubai, United Arab Emirates

    skills:

  • Role in Auditing Income (Finance), Vida Beach Resort Bahrain

    Caterer Global LTD

    description:


    ABOUT THE COMPANY

    Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world.

    Vida Hotels and Resorts, under the portfolio of Emaar Hospitality Group, is a refreshingly different urban hotel concept for the new generation of business executives, entrepreneurs and leisure travelers. Always located where they need to be, each Vida Hotel brings out the brands pillars in a unique and unconventional manner while focusing on the communities in which they operate in.

    The Dubai born lifestyle hub has become a trend-setter for the region’s fast-growing boutique hotel sector and is home to those who appreciate fashion, art, design, and entrepreneurship. Being one of the first lifestyle hotel experiences in the region, the brand is repeatedly recognized as ‘Best Boutique Hotel’ under several national and international titles.

    ABOUT THE FUNCTION

    This function is to provide support to the company’s accounting activities that include maintaining and reporting on both the cost and financial sets of accounts based on statutory requirements and auditing policies. Participate in supporting and affirming the service culture and contributing to the improvement process along with complying with the work directives, policies and procedures of the Company.

    WHAT YOU WILL NEED TO SUCCEED

    • Experience as Income Auditor previously is desired.
    • Minimum of a high school diploma in Financial Accounting / Auditing / College degree in Commerce or a related field is preferred. 
    • Minimum 2 years’ experience as a Finance Specialist in a Supervisory role / similar experience in a 5 star hospitality industry. 
    • Minimum of 1 -2 years’ experience in a similar position in a 5-star hospitality company.
    • Excellent Excel skills and knowledgeable in using Microsoft Financial and IBM Planning Systems
    WHAT YOU WILL NEED TO SUCCEED
    • Go the extra (s)mile where you can.
    • Prevent complaints and ensure adequate service recovery where needed.
    • Pro-actively communicate with fellow Ambassadors, always with the Guest’s interests at heart.

    COMPETENCIES

    • Put Customer First
    • Drive for Results
    • Learning
    • Resilience
    • Adaptability

    WHAT WE BELIEVE IN

    At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.

    Customer Focus

    Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.

    Ownership Mindset

    No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.

    Fast Paced

    Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.

    Talent and Tenacity

    Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.

    Adaptability

    We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.

    https://www.catererglobal.com/job/role-in-finance/vida-hotels-job94704249

    location:

    Manama, Bahrain

    skills:

  • Assistant Manager, Housekeeping

    Caterer Global LTD

    description:

    At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

    Shimmering in azure Indian Ocean, fringed with white powder sands and vibrant coral reef, One&Only Reethi Rah is a beautiful and rare place that creates magically unscripted stories for the world’s most discerning and remarkable guests. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

    The Assistant Housekeeping Manager is to assist the Assistant Executive Housekeeper / Executive Housekeeper with the planning, organization, daily operation and supervision of the overall Housekeeping Department; this includes maintenance of guest villas and the public areas of the Resort. Other specific responsibilities include guest villas, pantries, public areas and housekeeping stores.

    Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

    https://www.catererglobal.com/job/assistant-manager/one-only-reethi-rah-maldives-job94463091

    location:

    Malé, Maldives

    skills:

  • Director of Sales and Marketing

    Caterer Global LTD

    description:

    About us

    We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there are countless opportunities at your fingertips. Towering 46 floors above the city, voco® Doha West Bay Suites offers contemporary flair, convenience and a warm Qatari welcome. We’re centrally located in West Bay, the business and diplomatic heart of Doha, 20 minutes from Hamad International Airport (DOH) and steps away from Doha Exhibition and Convention Centre and corporate offices.

    Your day to day

    To provide effective leadership of the sales and marketing function by executing strategies that result in revenue, brand awareness and customer engagement targets being achieved in accordance with the hotel’s business plan

    What we need from you

    SKILLS, KNOWLEDGE AND EXPERIENCE • Prior experience in Qatar hotel/serviced residence market (Upper upscale segment) at Director of Sales and Marketing level. Minimum 3 years in role of DOSM in an internationally branded property with a track record of progression and achievement. • Formal qualifications at tertiary level in sales and marketing or a related hospitality field • Revenue focused. Emphasis on quality and high value outcomes. High achiever. • Able to take appropriate action with minimal guidance • Ability to conceptualize and execute strategies for self and team, clarify and assign tasks and seek commitment of others. • Focus on achieving successful outcomes by engaging others in the process. • High degree of proficiency in English language (written and spoken), able to deliver effective presentations to small-medium sized groups, principled negotiator, able to share ideas and enlist the support of others. • Effective leadership and coaching skills, hands on, leads by example, supports others. • Able to adapt to rapidly changing environment, responsive to the needs of the business and stakeholders • Seeks to learn and adopt new technologies and techniques, open to suggestion, inquiring mind • Inspired thinker with a keen understanding of design and lifestyle, travel and tourism, new media and with an eye to the future. • Customer first outlook. Engaging and human. Genuine. • Executive presence. Standard bearer. Ability to coach and enhance skillset of others. • Operate to high standards in all dealings for self and others

    What we offer

    We’ll reward all your hard work with great benefits. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.

    https://www.catererglobal.com/job/director-of-sales-marketing/voco-doha-job95063094

    location:

    Doha, Qatar

    skills:

  • Cashier

    Caterer Global LTD

    description:

    Cashier

    JOB ROLE

    To provide efficient, courteous and knowledgeable service to the guest.

    JOB RESPONSIBILITIES

    • Responsible for maintaining excellent customer service and cash register operations
    • Count the money at the beginning of the shift to ensure that amount is correct and that there is an adequate change
    • Collect payments and make a change and provide receipts
    • Processing credit card and debit card transaction
    • Collect & arrange all checks outlets and tally with micros
    • Make sure to keep correct cash float with change money all the time
    • Credit Card bills checked with the report and batch transmission
    • Check all paid-outs/refunds for supporting/authorization
    • Prepare cashier's summary and tally it with Micros (POS) reading at the close of his / her shift.

    REQUIREMENTS

    • High School, Diploma or equivalent
    • Ability to handle transactions accurately and responsibly
    • Effective communication and customer service skills
    • Minimum 1 year Experience in the same field
    • Good command in speaking, writing and reading English. Arabic speaking is a plus.

    https://www.catererglobal.com/job/cashier/erth-abu-dhabi-job95020380

    location:

    Abu Dhabi, United Arab Emirates

    skills:

  • Health Club Attendant - InterContinental Doha

    Caterer Global LTD

    description:

    About us

    Ensure the highest standards of cleanliness of the health club area and it is safe from hazards. All facilities are to be thoroughly cleaned on a daily basis, checklist completed and any discrepancies are to be reported immediately to your supervisor. provide ensure the highest standards of guest courtesy is provided at all times and the replenishment of guest supplies whenever necessary.

    Your day to day

    As a Health Club Attendant, you will ensure the highest standards of cleanliness of the health club area and it is safe from all hazards. You will ensure that all facilities are to be thoroughly cleaned on a daily basis, checklist completed and any discrepancies are to be reported immediately to your supervisor. 

    What we need from you

    Ideally, you'll have some or all of the following competencies and experience we're looking for:

    • Minimum one year of experience in a similar role in a luxury hotel and/or resort or restaurant
    • Ability to work in a fast-paced environment 
    • Ability to work well with a diverse team
    • Flexibility in shifts

    What we offer

    We’ll reward all your hard work with competitive salary and benefits.

    Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

    So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

    https://www.catererglobal.com/job/health-club-attendant/intercontinental-doha-job95019483

    location:

    Doha, Qatar

    skills:

  • Food and Beverage Supervisor

    Caterer Global LTD

    description:


    A Food and Beverage Supervisor is responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience while working with the team to ensure departmental targets are met.

    What will I be doing?

    As a Food and Beverage Supervisor, you are responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience. A Food and Beverage Supervisor will also be required to communicate and delegate tasks to the team to ensure departmental targets are achieved. Specifically, you will be responsible for performing the following tasks to the highest standards:

    • Supervise Food and Beverage Outlet operations
    • Communicate and delegate tasks to the team
    • Ensure compliance of brand standards
    • Manage guest queries in a timely and efficient manner
    • Represent needs of the team
    • Assist Food and Beverage management with achieving financial targets
    • Assist Food and Beverage management with training and development of team members
    • Assist with annual and mid-year appraisals with team members under your responsibility
    • Comply with hotel security, fire regulations and all health and safety legislation
    • Be environmentally aware
    • Assist other departments wherever necessary and maintain good working relationships

    What are we looking for?

    A Food and Beverage Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

    • Previous Food and Beverage experience
    • Committed to delivering high levels of customer service
    • Positive attitude
    • Good communication skills
    • Flexibility to respond to a range of different work situations
    • Ability to work on your own or in teams

    It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
    • Previous experience in hotel industry
    • Previous experience in supervising and/or delegation
    • Willingness to develop team members and self

    What will it be like to work for Hilton?

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

    https://www.catererglobal.com/job/food-beverage-supervisor/hilton-bahrain-job94972662

    location:

    Manama, Bahrain

    skills:

  • Hostess - All Day Dining

    Caterer Global LTD

    description:

    Posting Date Jun 10, 2021
    Job Number 21059044
    Job Category Food and Beverage & Culinary
    Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates
    Brand JW Marriott
    Schedule Full-Time
    Relocation? N
    Position Type Non-Management
    Located Remotely? N

    Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

    Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

    JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™.

    POSITION SUMMARY

    Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance. Move and arrange tables, chairs, and settings and organize seating for groups with special needs. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and well being of guests.

    Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    https://www.catererglobal.com/job/host/jw-marriott-marquis-dubai-job94961124

    location:

    Dubai, United Arab Emirates

    skills:

  • General Manager-Restaurant

    Caterer Global LTD

    description:

    Posting Date Aug 11, 2021
    Job Number 21089210
    Job Category Food and Beverage & Culinary
    Location W Doha, West Bay, Zone 61, Doha, Qatar, Qatar
    Brand W Hotels
    Schedule Full-Time
    Relocation? N
    Position Type Management
    Located Remotely? N

    Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
    We share our guests' passions, providing insider access to what's new and what's next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you're ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

    JOB SUMMARY

    Plays a significant role in maximizing financial performance and attracting hotel and non-hotel guests by understanding the local market and partnering with the culinary leadership to effectively position the outlet. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.

    CANDIDATE PROFILE

    Education and Experience

    • H High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

    OR

    • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

    CORE WORK ACTIVITIES

    Taking an Entrepreneurial Approach to Driving the Restaurant Business

    • Understands financial opportunities by surveying restaurant demand.

    • Partners with key individuals in the local community to assess opportunities.

    • Identifies and analyzes competitors.

    • Controls purchases and inventory by negotiating prices and contracts, developing preferred supplier lists, reviewing and evaluating usage reports, and taking corrective action.

    • Applies sound revenue management strategies to secure the right level of business at the most optimal time to yield maximum revenues.

    Leading Significant Marketing/Public Relations/Media Activities

    • Oversees the restaurant marketing plan in partnership with the either the Hotel General Manager/ Manager or Director of Operations and Hotel/Brand Marketing teams including Destination Restaurant Chef, if applicable.

    • Supports on-site/off-site public relations opportunities to promote the restaurant.

    • Creates and executes against the restaurant-related social media posts and public event communications, monitors social media activity, responds to comments, analyzes posts/trends, and corrects deficiencies.

    • Serves as the primary point of contact for restaurant events.

    • Participates in local networking activities, which are often off-property, in support of the restaurant.

    Managing Day-to-Day Restaurant Operations

    • Supervises and manages employees.

    • Understands employee positions well enough to perform duties in employees' absence.

    • Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.

    • Conducts daily \"taste panels\" to educate, drive sales and create sales goals.

    • Monitors appropriateness of ambiance/atmosphere (e.g., lighting, music, table-top, etc.) restaurant concept, positioning, time of day, etc.

    • Monitors compliance with all applicable laws and regulations.

    • Monitors adherence to liquor control policies and procedures.

    • Maintains and monitors all collateral, menus and guest touch points such that all are pristine and free of tears, stains and noticeable wear and tear.

    • Monitors alcohol beverage service for compliance with local laws.

    • Monitors compliance with all food & beverage policies, standards and procedures, including food handling and sanitation standards.

    • Assists servers and hosts on the floor during meal periods and high demand times.

    • Advocates sound financial/business decision making.

    • Manages day-to-day operations so that customer expectations of quality and standards are meet on a daily basis.

    • Recognizes good quality products and presentations.

    • Supervises daily shift operations in absence of Assistant Restaurant Manager.

    • Oversees the financial aspects of the department including purchasing and payment of invoices.

    Fostering an Environment that Creates Exciting and Memorable Guest Experiences

    • Provides services that are above and beyond for customer satisfaction and retention.

    • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

    • Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.

    • Empowers employees to provide excellent customer service.

    • Acts as the guest service role model for the restaurants..

    • Addresses guest problems and complaints.

    • Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.

    • Verifies corrective action is taken to continuously improve service results.

    • Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).

    • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

    Managing and Conducting Human Resource and Talent Management Activities

    • Actively participates in the hiring process to identify the right talent to support the outlet's concept.

    • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

    • Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.

    • Facilitates the fair and equal treatment of employees.

    • Strives to improve employee retention.

    • Monitors employee attendance of on-going training to understand guest expectations.

    • Solicits employee feedback, utilizes an \"open door\" policy and reviews employee satisfaction results to identify and address employee problems or concerns.

    • Strives to improve service performance.

    • Encourages recognition of employees across areas of responsibility.

    • Establishes and maintains open, collaborative relationships with employees and encourages employees do the same within the team.

    • Establishes guidelines so employees understand expectations and the work.

    • Utilizes interpersonal and communication skills to lead, influence, and encourage others.

    • Demonstrates honesty/integrity and models appropriate behaviors by leading by example and serving as a role model.

    • Encourages and builds mutual trust, respect, and cooperation among team members.

    • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.

    • Develops specific goals and plans to prioritize, organize, and accomplish own work.

    • Monitors and maintains the productivity level of employees.

    • Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.

    • Manages staffing levels to meet guest service standards, operational needs, guest service, and financial objectives.

    • Provides work-related training, supervising, follow-up and hands-on management.

    Additional Responsibilities

    • Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry, attending educational workshops, reviewing professional publications, establishing personal networks, and/or benchmarking state-of-the-art practices.

    • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

    • Analyzes information and evaluates results to choose the best solution and solve problems.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    https://www.catererglobal.com/job/general-manager-restaurant/w-doha-hotels-residences-job94961047

    location:

    Doha, Qatar

    skills:

  • Front Desk Supervisor

    Caterer Global LTD

    description:

    Posting Date Oct 05, 2021
    Job Number 21083082
    Job Category Rooms & Guest Services Operations
    Location The Ritz-Carlton Dubai International Financial Centre, International Financial District Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates
    Brand The Ritz-Carlton
    Schedule Full-Time
    Relocation? N
    Position Type Non-Management
    Located Remotely? N

    At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

    POSITION SUMMARY

    Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

    Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests' service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    https://www.catererglobal.com/job/front-desk-supervisor/the-ritz-carlton-dubai-job94960948

    location:

    Dubai, United Arab Emirates

    skills:

  • Chef de Partie

    Caterer Global LTD

    description:

    Are you our missing ingredient? Is cooking the spice of your life? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter!

    Our Kitchen Team has a taste for developing the flavors to cook up a storm and strives to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

    As Chef de Partie, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

    Key Responsibilities of the Chef de Partie:
    -Supports the smooth running of the kitchen department, where all aspects of the guest dining experience throughout the whole Hotel are delivered to the highest level
    -Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to enquiries and problem resolution
    -Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
    -Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved
    -Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
    -Builds and maintains effective working relationships whilst promoting the company culture and values.
    -Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

    Requirements of the Chef de Partie:
    -Experience in kitchen is essential
    -Hands-on approach with a can-do work style
    -Commitment to delivering exceptional guest service with a passion for the hospitality industry
    -Ability to find creative solutions taking ownership for duties and tasks assigned
    -Personal integrity, with the ability to work in an environment that demands excellence
    -Experience of working with IT systems on various platforms
    -Strong communication skills

    Does it sound like your kind of gig? We certainly hope so and expect your full dedication and enthusiasm. We promise you it will be a great hotel to work in with a pretty cool hotel team to boot! Do you want to be part of this dynamic opening crew? Send your CV and put on your biggest smile.

    We’re looking forward to meeting you


    https://www.catererglobal.com/job/chef-de-partie/radisson-resort-ras-al-khaimah-marjan-island-job94917135

    location:

    Washington D.C., U.S.A.

    skills:

  • One Touch Service Supervisor (Telephones)

    Caterer Global LTD

    description:

    Can you be our guests’ superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter!

    Our first class Guest Relations Team is the heart of the house, providing a warm welcome and happy smile and where we strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

    As OTS Supervisor, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

    Key Responsibilities:
    -Supports the smooth running of the guest relations department, where all aspects of the guest journey and experience are delivered to the highest level
    -Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
    -Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
    -Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved
    -Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
    -Builds and maintains effective working relationships whilst promoting the company culture and values.
    -Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

    Requirements:
    -Previous experience in guest relations in necessary 
    -Hands-on approach with a can-do work style
    -Commitment to delivering exceptional guest service with a passion for the hospitality industry
    -Ability to find creative solutions taking ownership for duties and tasks assigned
    -Personal integrity, with the ability to work in an environment that demands excellence
    -Experience of working with IT systems on various platforms
    -Strong communication skills


    Does it sound like your kind of gig? We certainly hope so and expect your full dedication and enthusiasm. We promise you it will be a great hotel to work in with a pretty cool hotel team to boot! Do you want to be part of this dynamic opening crew? Send your CV and put on your biggest smile.

    We’re looking forward to meeting you

    https://www.catererglobal.com/job/service-supervisor/radisson-resort-ras-al-khaimah-marjan-island-job94916959

    location:

    Washington D.C., U.S.A.

    skills:

  • Island Host - German Speaker

    Caterer Global LTD

    description:

    We are looking for dynamic individuals who are highly motivated and have the passion for hospitality service to join our team.


    QUALIFICATION/EXPERIENCE:

    • The ideal candidate should have a minimum of one year experience in the hotel industry preferably in Front Office / Guest Services
    • Educational background in hospitality and tourism
    • With good command of German and English language, other language (Russian, French, Spanish) is an advantage
    • Preferably with an island resort experience
    • Excellent customer care skills and interpersonal relations
    • Outgoing, friendly and has cheerful personality

    https://www.catererglobal.com/job/german-speaker/crown-champa-resorts-job94889287

    location:

    Malé, Maldives

    skills:

  • Director of Recreation

    Caterer Global LTD

    description:

    Director of Recreation

    Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 391 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

    When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.

    THE POSITION

    Director of recreation is responsible for the establishment and execution of clear short term and long-term goals to ensure colleague satisfaction, guest satisfaction, financial success, health and safety and environmental stewardship of recreation department. Director of recreation is responsible for the daily leadership of recreation operations such as kids club, gym, swimming pool & beach, ensuring all productivity and expense controls.

    JOB RESPONSIBILITIES

    • To ensure the delivery of the best Recreational standards for the guests.
    • Operating costs are efficiently controlled within department
    • Activity class programmes are successfully conducted on a regular basis including; Personal training, Yoga.
    • Ensure cleanliness of all recreation spaces and coordinate with housekeeping teams accordingly.
    • To establish policies and standards of the Recreation Department in the hotel and ensure adherence to at all times.
    • Monitor and coordinate operational responsibilities of recreation team members
    • Carry out necessary audits in the department and complete daily inspections.
    • Anticipate guests needs and acknowledge and responds immediately to guests concerns.
    • Possess full knowledge of emergency procedures and adhere to hotel requirements for internal or external guest accidents and emergencies.
    • Should have knowledge and understanding of the physical operation of the Health Club, Swimming pools.
    • Fully aware and work in accordance with the Standard Operating procedures, normal Operating procedures and Emergency action plan for the department.
    • Comply with the guidelines and policies established in the Colleague Handbook, Business Code of Conduct and Ethics policy, hotel’s regulations on fire, hygiene, health and safety
    • Maintain a high standard of personal appearance and hygiene as per the hotel’s grooming standards at all times.

    ADMINISTRATIVE DUTIES

    • Participate in all Human Resources and Learning & Development related initiatives, including but not limited to recruitment, job chats, performance dialogues, learning initiatives, colleague reward and recognition programs.
    • Adherence to Standard Operating Procedures Manual.
    • Maintain inventory of supplies for the operations of the recreation department
    • Maintain accurate records as required by hotel and government regulations.
    • Lead weekly/monthly facility operations departmental communications meeting.

    HEALTH AND SAFETY

    • Follow and ensure that all recreation employees follow all safety procedures and practices.
    • Adhere to facility operations departmental emergency procedures/safety manual.
    • Ensure all departments adhere to all safety practices of Raffles the Palm.
    • They comply with the hotel’s Environmental and Occupational Health and Safety procedures at all times
    • Fully responsible in implementing and monitoring all Health and Safety related procedures, supervise maintenance of all check lists in all Recreation areas.
    • Identify hazards and maintenance requirements in the workplace

    COLLEAGUE RELATIONS

    • Drive and encourage a healthy work environment, focusing on employee’s satisfaction and productivity.
    • Ensure operations department maintains a positive relationship with all departments in the recreation and hotel.
    • Have a complete understanding of and adhere to the recreation policy relating to safety.
    • Well versed in all recreation operations
    • Ensure Colleagues adhere to all recreation standards as stated in the employee handbook.
    • Maintain a good rapport and working relationship with colleagues in the department and all other departments.

    GUEST SERVICE

    • Ensure the facility is in peak condition at all times (operations and cleanliness).
    • Ensure Guest/Member satisfaction at all times by ensuring that safety and service is always the first priority.
    • Monitor and ensure the compliance of services delivered to the guests and make changes to improve operations if it is required.
    • Ensure a proper training plan of colleagues is conducted, to ensure the highest levels of guest service

    EDUCATION & EXPERIENCE

    • Minimum 2-year experience in Recreation Manager or Director of recreation role within the hospitality industry.
    • Lifeguard leadership experience
    • First Aider/ CPR – First responder

    https://www.catererglobal.com/job/director-recreation/raffles-the-palm-dubai-trakhees-job94882310

    location:

    Dubai, United Arab Emirates

    skills:

  • Commis II - Banquet

    Caterer Global LTD

    description:


    Shangri-La Hotel, Dubai
    The award-winning Shangri-La Hotel, Dubai offers luxurious accommodations, exceptional dining and gracious hospitality in the heart of one of the world's most dynamic cities.
    Located along Sheikh Zayed Road, the 42 storey hotel is 15 minutes from Dubai International Airport and 5 minutes from the Dubai Convention Centre, World Trade Centre, Dubai International Financial Centre and downtown Burj Khalifa Dubai. It is within close proximity to shopping malls including the famous Dubai Mall as well as Dubai's popular beaches.
    The hotel's 302 rooms, serviced apartments, residences and offices offer a combination of traditional luxury and modern functionality. Fantastic views and thoughtfully-selected furnishings create an experience of unparalleled style and comfort.
    As Commis II - Banquet, we rely on you to:

    • Maintain high standards of food preparation and service in the appointed kitchens, along with the existing standards
    • Good knowledge of food service techniques and menu contents
    • Practice the hygiene and sanitation procedures set by the hotel

    We are looking for someone who has:
    • High school diploma or vocational in Food Production is preferred
    • Preferably has experience working in either a luxury restaurant or a 5* hotel
    • Passionate, creative, attentive to details
    • Good communication skills in English

    https://www.catererglobal.com/job/commis-de-banquet/shangri-la-hotel-dubai-job94805977

    location:

    Dubai, United Arab Emirates

    skills:

  • Waiter/Waitress

    Caterer Global LTD

    description:

    Nikki Beach Resort & Spa Dubai is looking for young talents for Pool & Beach Waiter.


    Candidates who take pride to be the ambassador by providing the first impression of the brand . Energetic candidates who are passionate to serve our guests by ensuring they have fond memories of their dining experience with their service and knowledge of all the offering we have.

    Requirements:
    Familiar with Outdoors venue operation
    Solid food & beverage skill & experiences
    Ability to provide top-notch customer service in a fast-paced environment.
    Strong organizational skills with the ability to monitor the entire restaurant and beach area.
    A positive attitude and ability to work well under pressure with all other staff


    https://www.catererglobal.com/job/waiter/nikki-beach-resort-spa-dubai-job94768602

    location:

    Dubai, United Arab Emirates

    skills: