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  • Accounts Payable Supervisor

    Caterer Global LTD

    description:

    1.1.1Provide a summary of the ageing report required by various people in the Accounting and Control Department to prepare monthly reports
    1.1.2To understand Rixos objectives in managing Account Payable Function so as toprovide an effective system to track Accounts Payable for effective Cash Flow management
    1.1.3Ensure loyalty of key suppliers of the hotel, resulting in lower cost per unit.
    1.1.4To obtain, date-stamp and file all documents which support authorized purchases and services rendered (PR’s, PO’s, Delivery Notes, signed Receiving Records, Contracts etc.) for future matching to invoices.
    1.1.5To process daily invoices, that is, to match them to their supporting authorizations and receiving records.
    1.1.6To check all the petty cash vouchers for validity and accuracy and to process for payment.
    1.1.7To record all the petty cash vouchers and to post them timely and accurately into the computer system.
    1.1.8To prepare account allocation of all petty cash vouchers.
    1.1.9To control and to supervise the reimbursement of General Cashier funds.
    1.1.10To check if all the paid petty cash vouchers are filed properly for future reference.
    1.1.11To batch invoices, obtain department head approval and book them to the appropriate account and departments.
    1.1.12To review and determine all payments due and to submit the payment requests and disbursement schedule to the Chief Accountant, Accounting Manager and / or the Director of Finance for review and signature prior to the actual preparation of cheques.
    1.1.13To prepare cheque payments and submit them, with their supports attached, for final approval and signatures by the Director of Finance and General Manager.
    1.1.14To raise and record cheques for urgent payments.
    1.1.15To prepare monthly accruals for goods and services received, but not invoiced.
    1.1.16To prepare monthly accruals for any major commitments.
    1.1.17To check and ensure that the books and records are updated accurately and timely.
    1.1.18To co-operate and assist in reconciling the month-end inventory book balances to actual physical counts.
    1.1.19To prepare month-end closing of Accounts Payable.
    1.1.20To prepare and follow up on some balance sheet schedules as instructed including all the advanced payments.
    1.1.21To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work to the standard set. 
    1.1.22To be entirely flexible and adapt to rotate within the different sub departments of the Accounting & Finance Department.
    1.1.23To be fully conversant with all services and facilities offered by the hotel.
    1.1.24To ensure all files and reports are properly filed for future reference.
    1.1.25To maintain an up-to-date ‘Open Accounts’ for Accounts Payable.
    1.1.26To assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment.
    1.1.27To carry out any other reasonable duties as assigned by the Finance Manager and / or the Director of Finance.

    https://www.catererglobal.com/job/accounts-payable-supervisor/rixos-bab-al-bahr-job94887000

    location:

    Abu Dhabi, United Arab Emirates

    skills:

  • Guest Relations Associate

    Caterer Global LTD

    description:

    JOB ROLE

    Responsible for greeting with a warm welcome and personalized service to guest, should also carry out efficient operation in reception/cashiering and reservation functions.

    JOB RESPONSIBILITIES

    • Reports directly to and communicates with the front office manager or assistant front office manager all pertinent matters affecting guest satisfaction.
    • Welcome all guests cordially and professionally ensuring that Ambassadors, Political figures, VIP guests and regular guests consistently receive all benefits, recognition and services.
    • Reviews lists for all arrivals and VIP’s to check room allocations, amenities and special requests.
    • Ensures to inspect rooms/suites of all arrivals according to the organization’s standards, especially for all VIP’s and inform other operating departments, notably housekeeping and food & beverage, on matters that concern them.
    • Monitors the registration of all guests, ensuring all relevant details are obtained on the registration card while adhering to the resort’s credit policy and such details are recorded in the system.
    • Handles guest complaints and refers them as necessary. Follow up on corrective action and courtesy call, communicate in a timely manner to front office manager or assistant front office manager.
    • Aware of the rooms/suites configuration and rates, daily functions, promotions, packages, changes of rates, changes in prices strategies and meal rates.
    • Meet and escort VIPs, high-ranking officers and their family members.
    • Ensure all rooms for individual, VIP and for groups are blocked, room keys, welcome letters, mini-bar blocking are prepared well in advance.
    • Maintain standard of courtesy calls to long stay, suites / rooms of relevant guests upon guests checked-in and a day before departure.
    • Be aware and conversant with the resort’s services & facilities and policies & procedures.
    • Prepares the daily amenities for VIP and regular guests, and maintain a record for monthly report.

    REQUIREMENTS

    • Must have a bachelor’s degree.
    • Able to have active listening skills and excellent command in English communication. 
    • Having Arabic knowledge is an advantage.
    • Minimum 2 years of experience in a similar role in a 5 star hotel or luxury resort.

    https://www.catererglobal.com/job/guest-relations-associate/erth-abu-dhabi-job94875935

    location:

    Abu Dhabi, United Arab Emirates

    skills:

  • Bellman/Bellboy

    Caterer Global LTD

    description:

    PRIMARY OBJECTIVE OF POSITION

    To provide efficient and courteous assistance with luggage, rooming and guest related requests to guests, and to provide general hotel security under the direction of the Concierge and Service Manager. In addition, provide general hotel security. All work is carried out in line with the hotel’s guidelines, and Hotel Group’s corporate guidelines and service concepts.

    TASKS, DUTIES AND RESPONSIBILITIES

    PROVIDE COURTEOUS ASSISTANCE WITH VEHICLE, LUGGAGE, ROOMING AND GUEST RELATIONS

    ·Checks the daily arrival list

    ·Assists the guests with parking their vehicles

    ·Assists guests with luggage to the front desk

    ·Escorts guests to room, placing luggage in room

    ·Inspects guest room for order and adequate supplies and informs guests of room amenities

    ·Leaves customer room key and welcome card

    ·Delivers faxes, messages, packages and flowers for guests, and undertakes any other requests to ensure their comfort

    ·Collects and returns outgoing guest laundry and dry cleaning

    ·Pages guests in lobby or other areas as needed

    ·Maintains the appearance of the hotel lobby and entrance

    ·Refills and replaces promotional material as needed

    ·Performs light cleaning of the lobby, corridors and entrances by picking up litter, emptying ashtrays and properly arranging furniture

    ·Observes and changes light bulbs in corridors and guest rooms if necessary

    ·Keeps luggage storage room clean and tidy

    ·Ensures the efficient delivery and collection of group luggage

    ·Facilitates prompt check-out by assisting guests

    ·Assists guests with luggage to the taxi or car, when the account has been settled

    ·Assists guests to bring luggage from room to hotel entrance

    ·Stores and receives luggage when requested; issues completed claim checks to guests when storing luggage

    ·Ensures that hotel flags are raised at the appropriate time each day

    ·Issues appropriate keys to guests and staff according to the hotel’s guidelines and policies

    KNOWLEDGE OF FRONT OFFICE TECHNOLOGY

    ·Is fully conversant with the hotel reservation system

    ·Is able to operate switchboard, telefax, key equipment, credit card machines and printers, hotel alarm systems, and other Front Office equipment

    https://www.catererglobal.com/job/bellboy/sheraton-abu-dhabi-job94832323

    location:

    Abu Dhabi, United Arab Emirates

    skills:

  • F&B Ambassadors - Beach Club

    Caterer Global LTD

    description:

    For our new Beach Club we are looking for:

    Food & Beverage Ambassadors

    Job Summary:

    To welcome guests in a friendly and efficient manner, providing support to Food & Beverage Ambassador ensuring maximum guests’ satisfaction and seating capacity is achieved.

    Duties and Responsibilities:

    • Maintain full awareness of restaurant layout and table plans in order to maximize potential covers and sittings.
    • Greet and seat guests wishing to dine, promptly and professionally.
    • Maintain an effective reservation system to maximize the potential number of covers and to meet guests’ required needs.
    • Actively monitor guest satisfaction upon guests’ departure and report any problems to supervisor or Line Manager.
    • Build relationships with first-time and regular guests through guest recognition and professionalism.
    • Assist service colleagues with table and/ or counter service of alcoholic and non-alcoholic beverages.
    • Assist service colleagues to provide table and/ or counter service of all menu items.
    • Develop and update food and beverage knowledge required to carry out duties.
    • Provide advice and suggestions related to food and beverage menu to the guest.
    • Record loyalty card and maintain reservation book.
    • Maintain and update menus.

    https://www.catererglobal.com/job/ambassador/ja-resorts-and-hotels-llc-job94793994

    location:

    Abu Dhabi, United Arab Emirates

    skills:

  • Call Center Agent

    Caterer Global LTD

    description:

    Qualifications:

    ØBachelors Degree /High school Diploma

    ØGood English and Russian Communication Skills

    ØWith pleasing personality

    ØAt least 5’4” in height

    ØMinimum two years experience in the same position in a 4* or 5* hotel

    ØCandidates should be locally available in UAE /visit visa; Can join immediately




    Basic Functions

    Answering incoming internal and external telephone calls. Greeting guests with a proper manner of telephone etiquette. Positively interacts with all front office associates.

    Also assists guest efficiently, courteously, and professionally

    Responsibility & Authorities

    Internal: Works in harmony with all related staff

    External: Clients of the hotel

    Materials:Operators Equipment

    Main Duties

    • Keeping up to date a diary of important telephone numbers, Internal and external which has to be clearly arranged and every single number should easily be found. Emergency telephone numbers have to be posted clearly in the operator’s room.
    • Following the directions as per the hotel policy and procedures.
    • Transfers the incoming and outgoing calls fast and efficiently.
    • Having good knowledge of telephone extensions and general information about the hotel and the entire department existing.
    • Handling wake up calls, paging and messages.
    • Proper handling of Telephones and faxes charges during the day.
    • Provides all guests with a high quality of service and hospitality standards at all times.
    • Knowing and introducing the rules of preventive maintenance.
    • Knowledge of security procedures of the hotel. Knowledge of the chain of commands in case of emergencies periodically checked and tested.
    • Checking the well functioning of the switchboard informing the supervisor about any break down or malfunction.
    • Participating at the front office meetings.
    • Performs any related duties and special projects assigned by the front office assistant manager.
    • Maintain the cleanliness and the orderliness of the telephone operator area. Utilizes free time tidying and cleaning the working area.
    • Reports any unusual occurrence and/or requests to the manager.
    • Reads and initial telephone operator notebook.
    • Working Hours: The working hours are in accordance with the established roster.
    • Uniforms: Assigned uniform, including proper name tag.
    • The undersigned confirms of having understood all points mentioned in the above job description. The job description might be changed up on employer request in order to accommodate operational needs without prior consultation with the employee

    https://www.catererglobal.com/job/call-center-agent/miramar-al-aqah-beach-resort-job94644014

    location:

    Fujairah, United Arab Emirates

    skills:

  • Finance (Payable Supervisor)

    Caterer Global LTD

    description:


    Shangri-La Jeddah
    ABOUT THE BRAND
    Our name, Shangri-La, was inspired by James Hilton's legendary novel "Lost Horizon". Hilton's book was about a tranquil haven in the mountains of the Himalayas, called Shangri-La, which cast a spell on all who resided there.
    Shangri-La Hotels and Resorts began in 1971 with our first luxury hotel in Singapore. Today, the group comprises over 100 hotels and resorts in key cities in the Asia Pacific, North America, Europe, and the Middle East. Based in Hong Kong, we are expanding globally with developments underway throughout Asia, Australia, and the Middle East.
    ABOUT THE PROPERTY
    Shangri-La Jeddah will be housed in a prominent development with a 235-room hotel and serviced residences in Jeddah, the second-largest city in Saudi Arabia and the principal gateway to Mecca. Offering stunning views over the water, the hotel will feature four restaurants, function areas totalling 2,118 square meters, a luxury spa and fitness areas, a swimming pool, a children's club, and several lounges.
    Job Summary:
    Responsible for the administration and supervision of the operations of the Accounts Payable Section
    Responsibilities:

      • Checks to ensure that debit notes are prepared and sent off on the scheduled date of each month.
      • Approves cheque for signing.
      • Ensures that all invoices are approved by authorized personnel.
      • Returns any unauthorized invoices.
      • Prepares prompt and accurate allocation of all accounts payable for posting.
      • Makes prompt payment of all invoices and noting discounts wherever possible.
      • Prepares vouchers with invoices and credit memos.
      • Separates all invoices pertaining to prepaid expenses for further recording and posting.
      • Prepares input into the computer on a daily basis.

    https://www.catererglobal.com/job/finance-supervisor/burj-assila-for-hotel-services-job95050735

    location:

    Jeddah, Saudi Arabia

    skills:

  • Events Coordinator

    Caterer Global LTD

    description:

    PURPOSE

    Under the guidance and supervision of the Catering and Conference Services Managers or any assigned Manager, the Catering and Conference Services Executive handles all aspects of negotiation and coordination process of catering events. He/she executes and supports all catering sales-related activities as well as maximizing revenue opportunities in his/her specific area of responsibility, thereby contributing to the overall catering revenue.


    SCOPE

    As a Catering and Conference Services Coordinator, you will maximize revenue opportunities in the areas of group reservations, conferences and events by driving sales leads and increasing conversions.

    The Catering and Conference Services Coordinator will interact frequently with Guests and customers with the intention of earning repeat and expanded business.


    DUTIES/ RESPONSIBILITIES

    ·The ability to aggressively pursue and evaluate, solicit, sell and confirm business as required to meet individual goals and overall budgeted sales and profitability.

    ·The ability to make telephone and personal sales calls on accounts. Follow up promptly with appropriate action to support telephone and personal sales calls.

    ·The ability to negotiate with clients and achieve maximum revenue/profit potential while satisfying client needs.

    ·The ability to understand and use the various sales tools the company provides and to follow and support all Palazzo Versace SOPs.

    ·The ability to demonstrate the energy and commitment to meet and exceed personal goals.

    ·The ability to sell all hotel products and services.

    ·The ability to maintain files for all groups/ events with strong catering potential.

    ·The ability to maintain assigned files in accordance with PVD SOPs.

    ·The ability to participate in meetings and industry related organizations to represent the hotel and company.

    ·The ability to maintain an effective plan of correspondence.

    ·The ability to follow-up on confirmed events, to detail group bookings and to maintain documented organization

    ·The ability to produce BEOs, Group Resumes and Rooming Lists.

    ·The ability to maintain and utilize various computer software programs.

    ·The ability to utilize property business reports to assist in achieving personal and property goals and objectives.

    ·Fully complies with Opera Sales and Catering operation standards and maintains up-to-date account profile, catering revenue figures and sales activities in the system.

    ·Ensure that the events related inquiries and requests are replied to within the required guidelines set by the system.

    ·Maintains a cohesive working relationship with Sales & Marketing team, F&B and other operating departments of the hotel.

    ·Completes specific tasks or reports as assigned by the Events Manager and/or DCCS.

    ·Attends internal or external business meetings as required.


    QUALIFICATIONS

    ·Events Coordinator with minimum 1-2 years working experience and clear understanding of luxury hospitality industry

    ·Proficient in the English language (any additional language would be an advantage)

    ·Good personal & business references.

    ·Working knowledge of computer spreadsheets (Excel), word processing (Wordor Word Perfect), and PowerPoint.


    https://www.catererglobal.com/job/events-coordinator/palazzo-versace-hotel-dubai-job95020997

    location:

    Dubai, United Arab Emirates

    skills:

  • Bar Supervisor

    Caterer Global LTD

    description:

    Posting Date Oct 13, 2021
    Job Number 21116563
    Job Category Food and Beverage & Culinary
    Location Le Royal Méridien Doha, Plot SV3, P O Box 23474, Doha, Qatar, Qatar
    Brand Le Méridien
    Schedule Full-Time
    Relocation? N
    Position Type Non-Management
    Located Remotely? N

    At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We're looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.

    POSITION SUMMARY

    The Bar Supervisor assists to inspect grooming and attire of staff, and rectify any deficiencies. Communicate with guests, other employees, and/or departments to ensure guest needs are met. Ensure staff is working together as a team. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs. Complete scheduled inventories of supplies, food, and liquor. Check stock and requisition necessary supplies. Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times. Communicate last call at designated closing time.

    Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Develop and maintain positive working relationships with others, and support team to reach common goals. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    https://www.catererglobal.com/job/bar-supervisor/le-royal-meridien-doha-job95020452

    location:

    Doha, Qatar

    skills:

  • Commis 3

    Caterer Global LTD

    description:

    The Commis III chef will be assisting the Commis II and Commis I Chef as well as other kitchen employees in food production. Assisting kitchen staff in maintaining high cuisine standards for function clients as well as delegates. You will be also responsible for assisting CDP and Sous Chef in cooking and then ensuring that all stations are clean.

    Additionally, He/ She is responsible to prepare special meals or substitute items, regulate the temperature of ovens, broilers, grills, and roasters etc. Pull food from freezer storage to thaw in the refrigerator and Ensure proper portion, arrangement, and garnish foods etc.

    https://www.catererglobal.com/job/commis-chef/rak-hospitality-holding-llc-job95003680

    location:

    Abu Dhabi, United Arab Emirates

    skills:

  • Waiter/Waitress

    Caterer Global LTD

    description:


    Step into the world of Taj and join us in our endeavor to create magical experiences as we introduce the world to the art of Indian hospitality. Tajness is the soul of our culture and guides all our interactions. It is an implicit trust in our people to forge invaluable relationships by creating an emotional connect with our various stakeholders. Tajness is the way we do what we do. We bring to you a unique combination of authentic tradition and innovation, a culture we invite you to grow with.


    Explore opportunities that align with your current skillset and become a part of our diverse community of “Exoticans” dedicated to delivering quality experiences. Grow with Taj at a wide array of locations across various geographies, offering opportunities that allows our associates to choose their preferred career path with focused mentoring and training, enriching both professional and personal development.


    Be part of a family that strives to touch the hearts of our guests through carefully nurtured values. TrustAwareness and Joy is something we live-by everyday.


    About Taj Exotica Resort and Spa, The Palm, Dubai

    Part of Indian Hotels Company Limited (IHCL) established in 1903, Taj Hotels have been a pioneer in bringing legendary Indian hospitality to the world.


    Continuing this legacy in providing guests with the highest levels of personalized, intuitive service and careful attention to detail, IHCL will be introducing its newest addition - Taj Exotica Resort & Spa, The Palm Dubai. Situated on the East Crescent of the Palm and connected to a private beach, the hotel will feature 258 rooms, 67 suites, six F&B venues, a kids’ club, sprawling banquet & meeting spaces and Taj’s signature Jiva Spa. Keeping sustainability and the incomparable Tajness at the core of its offering, the hotel is poised to create exotic experiences for all its guests. Scheduled to open doors in the next few months, we welcome candidates to be part of our Pre-opening Team. Please click on your preferred department below to apply.


    Job Responsibilities

    Provide food and beverage service to the hotels guests. To serve the guests in a Five Star manner. Assure highest quality of the Department by working in an efficient and conscious manner, as well as, maintaining and developing the highest service standards possible.

    • Offer guests of the enjoyable, expertly served beverage/dining experience conforming to Hotels standards of excellence for quality, professionalism and friendliness. 

    • Anticipate and service guest requirements before requests are necessary. 

    • Serve and clear food and beverage items in an unobtrusive and professional manner.

    • Be familiar with the wine list and in wine and beverage service, including stemware used and appropriate garnishes (this includes flaming coffee drinks and cordials).

    • Complete opening and closing side work as assigned and have all tables set according to standard.

    • Present menus and explanations for all menu items as well as specials of the day.

    • Present children’s menus, and offer crayons and coloring book when appropriate, and describe specials.

    • Utilize the hotels computer system ringing up sales, printing checks, closing checks, and completing closing readings. 

    • Carry trays, bus and reset tables with linen, china, glass, and silver.

    • Offer after-dinner beverage by up-selling

    • Ascertain a guest’s satisfaction and handle any problem that may arise, informing a manager of the problem and how it was resolved or if further assistance is needed

    • Handle a guest walk-out by completion of check with managers assistance

    • Report any incident immediately, no matter how minor, to a manager.

    • Recognize and address potentially intoxicated, disruptive or undesirable guests and follow tips training guidelines.

    • Answer telephones according to the Taj Hotels’ standards and take reservations or provide information regarding the lounge or any other hotel service. 

    • Greet each guest promptly, courteously, graciously with eye contact, a smile and a good posture. 

    • Recognize regular guests and greet them by their name.

    • Keep the working area clean and tidy at all times.

    • Respond properly in any hotel emergency or safety situation.

    • Perform other tasks or projects as assigned by hotel management and staff. 


    QUALIFICATION REQUIREMENTS:

    • Menu knowledge including ingredients and awareness of all food allergies that might be noted

    • Alcohol service, safety and laws

    • Order taking and suggestive selling and promotions

    • Food service delivery

    • Service recovery

    • Bank and cash handling

    • Food safety and Sanitation Procedures

    • Tip reporting 

    https://www.catererglobal.com/job/waiter/taj-hotel-and-resorts-job94992853

    location:

    Dubai, United Arab Emirates

    skills:

  • Spa & Recreation Receptionist

    Caterer Global LTD

    description:

    Scope of Work: 

    Under the general guidance of the Spa & Recreation Manager or delegate, responsible for providing service excellence to all hotel guests and recreation members.

    Job Responsibilities:
    1.Interacts with guests as well recreation members and individuals in the local community.
    2.Ensures the safe and efficient delivery of all recreational services and facilities to hotel guests and recreation members at all times.
    3.To ensure the utmost due diligence is in regards to the safety of all hotel guests and club members whilst using the facilities.
    4.Has complete knowledge of all recreation services, facilities as well as other hotel services and facilities.
    5.Assists the Spa & Recreation Manager to ensure that all hotel guests and recreation members are provided with the correct information and knowledge on use of the facilities as well as club rules and regulations for the safety and convenience of all users.
    6.Ensures the reception desk and surrounding areas are kept clean and tidy at all times.
    7.Ensures that that the reception desk is kept manned at all times.
    8. Ensures there is a ready supply of towels for members and guests.
    9. Ensures that all signage is kept up to date and highly visible to guests for
    their safe use of the recreational facilities.
    10. Ensures the implemented booking procedure for all recreation services and
    facilities are carried out at all times.
    11. Assists with the selling of memberships and pro-shop sales as well as
    equipment rentals within the health club.
    12.Keeps updated with the latest market trends and new product.

    HR Responsibilities:
    13. Attends all hotel trainings as required.
    14. Adheres to all HR and hotel policies and procedures.
    15. Continually strives to improve self; knowledge and skills.

    Financial Responsibilities:
    16. Be able to sell the hotel’s products and promote sales within the hotel.
    17. Actively participates in all hotel energy saving and recycling initiatives.

    General Responsibilities:
    18. Attends departmental meetings and daily briefings as required.
    19.Ensures that the appropriate standards of conduct, dress, hygiene, uniform and appearance are maintained at all times.
    20.Strictly adheres to the hotel’s Policy on Confidentiality and Ethics.
    21.Actively participates in all EHSMS requirements.
    22.To carry out any additional tasks and projects as requested by the Spa & Recreation Manager.

    Competencies & Skills
    Essential
    Ethics/Integrity
    Guest Focus
    Dependability
    Adaptability/Flexibility

    Desirable/Preferable
    Impact & Influence
    Learning and Continuous Development
    Communication Skills
    Decision Making

    Personality Traits
    Essential
    Confident
     Energetic
    Outgoing & Friendly

    Desirabel/Preferable
    Patient & Kind
    Self Motivated
    Sense of Humour

    Knowledge & Language
    Essential 
    Good Working Knowledge of Reception Operation
    Basic Working Knowledge of General Recreation Activities
    Intermediate Spoken and Written English

    Desirable/Preferable
    Basic Working Knowledge of Membership Administration.
    Basic Working Knowledge of Retail Sales.
    Advanced Spoken and Written English.

    Educations
    Essential
    High School Graduate

    Desirable/Preferable
    Certificate/Diploma 
    Industry Based Certifications

    Experience
    Essential 
    Minimum of 1-Year Experience in a Similar Capacity within 4-5 Star Hotels.

    Desirable/Preferable
    Minimum of 1-Year Experience in a Similar Capacity Within 5 Star Hotels
    Candidate must be locally available (UAE)

    https://www.catererglobal.com/job/spa-receptionist/al-raha-beach-hotel-job94971141

    location:

    Abu Dhabi, United Arab Emirates

    skills:

  • Deputy Housekeeper

    Caterer Global LTD

    description:

    Step into the world of Taj and join us in our endeavor to create magical experiences as we introduce the world to the art of Indian hospitality. Tajness is the soul of our culture and guides all our interactions. It is an implicit trust in our people to forge invaluable relationships by creating an emotional connect with our various stakeholders. Tajness is the way we do what we do. We bring to you a unique combination of authentic tradition and innovation, a culture we invite you to grow with.


    Explore opportunities that align with your current skillset and become a part of our diverse community of “Exoticans” dedicated to delivering quality experiences. Grow with Taj at a wide array of locations across various geographies, offering opportunities that allows our associates to choose their preferred career path with focused mentoring and training, enriching both professional and personal development.


    Be part of a family that strives to touch the hearts of our guests through carefully nurtured values. TrustAwareness and Joy is something we live-by everyday.


    About Taj Exotica Resort and Spa, The Palm, Dubai

    Part of Indian Hotels Company Limited (IHCL) established in 1903, Taj Hotels have been a pioneer in bringing legendary Indian hospitality to the world.


    Continuing this legacy in providing guests with the highest levels of personalized, intuitive service and careful attention to detail, IHCL will be introducing its newest addition - Taj Exotica Resort & Spa, The Palm Dubai. Situated on the East Crescent of the Palm and connected to a private beach, the hotel will feature 258 rooms, 67 suites, six F&B venues, a kids’ club, sprawling banquet & meeting spaces and Taj’s signature Jiva Spa. Keeping sustainability and the incomparable Tajness at the core of its offering, the hotel is poised to create exotic experiences for all its guests. Scheduled to open doors in the next few months, we welcome candidates to be part of our Pre-opening Team. Please click on your preferred department below to apply.


     Job Responsibilities

    • Assist the Executive Housekeeper in order to achieve and maintain the highest standards in cleanliness, hygiene, and comfort.
    • Achieve total guest satisfaction by providing service, which is the best in class, and maximize organizational profitability through effective utilization of all resources
    • Staffing and Scheduling of the department and allocation of duties.
    • Develop systems and procedures that achieve higher cost efficiency and guest satisfaction.
    • Facilitate learning and development for all the team members of the department.
    • Supervise and direct the daily activities of all Housekeeping staff.
    • Ensure the service standards regarding cleanliness, amenities and maintenance in rooms and public areas are adhered.
    • Manage the inventory of supplies, linen and equipment and maintain their records.
    • Monitor and control consumption of guest and cleaning supplies, devise methods for optimal usage of cleaning supplies
    • Ensure through regular monitoring of guest feedback, prompt, efficient and accurate service to all guests.
    • Inspect guestrooms (VIPs) and Monitor super room cleaning
    • Plan and implement preventive maintenance and cleaning schedules for rooms and public areas.
    • Monitor the work of contractors, such as pest treatment, laundry, window wiping.
    • Provide necessary information to assist executive housekeeper in staff evaluation, disciplining, termination and promotion.
    • Ensures and plan effective annual leave plan for the staff as per the operations requirements.
    • Monitor productivity standards and Schedule staff in order to optimize manpower.
    • Review the monthly business/occupancy reports and assist the Executive Housekeeper in developing a work plan.
    • Ensure that all the operational standard procedures/guidelines set for all the processes/activities/situations are followed (Key Control, Lost & Found etc).
    • Co-ordinate with the Front Office department on releasing of rooms and special guest requests (hard board, flower arrangements etc).
    • Ensure good physical upkeep, condition of guestrooms and various housekeeping equipment and Co-ordinate with the Engineering department for the repairs and maintenance.
    • Monitor the aesthetic standards of the hotel which includes – flower arrangements, gardens, interiors etc

    Knowledge/Skill

    • Managing linen budgets and accounts
    • Ability to deal with guests
    • Good communication skills
    • Good trainer and effective training skills
    • Excellent time management skills
    • Ability to take initiatives

    Education

    ·Graduate/Diploma from a reputed Hotel Management School

    Experience

    ·2-3 years experience in core Housekeeping operations at a supervisory level


    https://www.catererglobal.com/job/housekeeper/taj-hotel-and-resorts-job94962229

    location:

    Dubai, United Arab Emirates

    skills:

  • Call Center Operator

    Caterer Global LTD

    description:

    Posting Date Oct 10, 2021
    Job Number 21114725
    Job Category Rooms & Guest Services Operations
    Location Le Royal Méridien Doha, Plot SV3, P O Box 23474, Doha, Qatar, Qatar
    Brand Le Méridien
    Schedule Full-Time
    Relocation? N
    Position Type Non-Management
    Located Remotely? N

    At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We're looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.

    POSITION SUMMARY

    Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.

    Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    https://www.catererglobal.com/job/call-center-operator/le-royal-meridien-doha-job94961132

    location:

    Doha, Qatar

    skills:

  • Waiter/Waitress

    Caterer Global LTD

    description:

    WAITER/WAITRESS

    DOWNTOWN BOULEVARD

    ABOUT THE COMPANY

    Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world.

    Address Hotels + Resorts is the first brand launched by Emaar Hospitality Group with properties situated in some of the most sought-after locations. Address brings a fresh identity to the global hospitality and service sector by setting new benchmarks with its gracious hospitality and exceptional service.

    Recognized for its fusion of contemporary style with a touch of classic elegance, Address Hotels + Resorts enriches the lives of its guests with intuitive experiences. Staying true to its tagline ‘Where Life Happens’, Address offers its guests opportunities to celebrate life and its most cherished moments. It’s the ultimate Address.

    ABOUT THE FUNCTION

    This function is to ensure exceptional Dining Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless dining experience. Ensure that each guest becomes a happy fan of our restaurants, by delighting them from welcome until farewell.

    WHAT YOU WILL NEED TO SUCCEED

    • Genuine service personality, with high EQ.
    • Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is preferred.
    • A minimum of one-year experience as a Lobby Lounge and All Day Dining Waiter/Waitress in a 5-star hospitality company.
    • A strong command of both written and spoken English is required; additional language is an asset.

    PERFORMANCE DRIVE CULTURE: WHAT YOU WILL BE MEASURED AGAINST

    • Conduct all operational tasks in F&B Service while living up to service standards and procedures.
    • Go the extra (s)mile where you can.
    • Prevent complaints and ensure adequate service recovery where needed.
    • Pro-actively communicate with fellow Ambassadors, always with the Guest’s interests at heart.

    COMPETENCIES

    • Put Customer First
    • Drive for Results
    • Learning
    • Resilience
    • Adaptability

    WHAT WE BELIEVE IN

    At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.

    Customer Focus

    Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.

    Ownership Mindset

    No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.

    Fast Paced

    Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.

    Talent and Tenacity

    Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.

    Adaptability

    We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.

    https://www.catererglobal.com/job/waiter/the-address-hotels-resorts-job94955641

    location:

    Abu Dhabi, United Arab Emirates

    skills:

  • Safety & Security Supervisors

    Caterer Global LTD

    description:

    Can you be the eyes and ears of our hotel? Do you have a keen eye for detail? Then why not come and join us to Make Every Moment Matter! 

    Our Safety & Security Team are conscientious and diligent professionals who are committed to maintaining a safe and secure environment and who strives to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

    As Security, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

    Key Responsibilities :
    -Supports the smooth running of the safety & security department, where all areas are maintained to the highest levels
    -Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries
    -Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
    -Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved
    -Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
    -Builds and maintains effective working relationships whilst promoting the company culture and values.
    -Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

    Requirements 
    -UAE Experience in safety & security is essential
    -Hands-on approach with a can-do work style
    -Commitment to delivering exceptional guest service with a passion for the hospitality industry
    -Ability to find creative solutions taking ownership for duties and tasks assigned
    -Personal integrity, with the ability to work in an environment that demands excellence
    -Experience of working with IT systems on various platforms
    -Strong communication skills

    Does it sound like your kind of gig? We certainly hope so and expect your full dedication and enthusiasm. We promise you it will be a great hotel to work in with a pretty cool hotel team to boot! Do you want to be part of this dynamic opening crew? Send your CV and put on your biggest smile.

    We’re looking forward to meeting you


    https://www.catererglobal.com/job/security-supervisor/radisson-resort-ras-al-khaimah-marjan-island-job94917682

    location:

    Washington D.C., U.S.A.

    skills:

  • Resort Animator / Entertainer

    Caterer Global LTD

    description:


    The Resort Animator/Entertainer are responsible for the day to day entertainment throughout the Resort, covering Waterpark, Restaurants, Pool and Beach Areas, Kids Club and the Lobby.

    What will I be doing?

    As a Resort Animator/Entertainer is to work to a daily entertainment schedule and to actively promote and encouraging participation in activities & events around the Resort.

    • Performing various activities such as wearing mascots, event hosting, attending birthday parties, performing for special occasions, teambuilding and restaurant entertainment.
    • General singing, dancing and entertainment around the Resort to enhance the experience of the guests.
    • Respond to guest requests, comments, and concerns in a timely manner
    • Confirm guest registration prior to issuing resort property
    • Monitoring and maintaining party favors such as mascot and character theme costumes, to minimize damage of party materials.

    What are we looking for?

    The Resort Animators/Entertainers serving Hilton Brand Hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

    • Excellent communication skills

    • Ability to think and respond quickly to issues or guest needs.

    • Ability to handle multiple tasks.

    • Excellent interpersonal, organizational and professional skills.

    • Must be flexible and adapt easily.

    • Must have excellent customer service skills and be detail oriented.

    • Creative in marketing and promotions.

    • Computer literate

    • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts

    • Must be comfortable, calm and confident in working with children of all ages

    • Ability to react calmly and effectively in emergency situations.

    • Knowledge of pediatric CPR / first aid and emergency medical procedures.

    • A specific skill related to Entertainment / Animation for example singing, dancing, acting, musician, juggling, magic etc.

    • Physical fitness levels must be appropriate for the purposes of the role

    It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

    • Previous customer service experience

    What will it be like to work for Hilton?

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

    https://www.catererglobal.com/job/animator/hilton-salwa-beach-villas-job94851446

    location:

    Washington D.C., U.S.A.

    skills:

  • Recreation & Kids Club Manager

    Caterer Global LTD

    description:

    Introduction
    WE WELCOME YOU TO SEASIDE FINOLHU - THE 5 STAR LUXURY RESORT IN THE MALDIVES

    The Seaside Hotel Collection includes a total of twelve exclusive resort and city hotels located in the Canary Islands, Spanish mainland, Germany, and now in the Maldives!

    We are currently seeking a talented, energetic, and experienced RECREATION & KIDS CLUB MANAGER to join our team.
    Benefits

    • Competitive Remuneration Package.
    • Personal and Professional Development Opportunities.
    • Medical Coverage.
    • Recreations and staff engagement activities.
    • Staff gymnasium.
    • Complimentary return transfers to Male.
    Your profile
    • Minimum 3 years experience in a luxury resort.
    • Certifications related to Recreation & Kids Club (eg: World Wide Kids, First Aid).
    • Knowledge of basic health & safety methods/standards.
    • Fluent in written & spoken English, additional languages will be an advantage.
    • Commitment to delivering high level of customer service.
    • Ability to train and develop islanders' skills and knowledge.
    • Good operational and interpersonal skills are a must.
    • Strong leadership, motivational, and people skills.
    • Must be able to multitask effectively.
    • Excellent knowledge in computing and MS Office.
    • Positive attitude, self-motivated and goal-driven.
    • Maldives and or remote living experiences highly desirable.

    https://www.catererglobal.com/job/club-manager/seaside-finolhu-job94781113

    location:

    Malé, Maldives

    skills:

  • Bellboy

    Caterer Global LTD

    description:

    Job Description

    We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

    As a Bellboy you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

    • Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure
    • Maintain effective communication with all related departments to ensure smooth service delivery
    • Maintain an up to date knowledge of the hotel and local services
    • Maintain awareness of guest profile through Opera guest profile system
    • Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out
    • Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner
    • Deliver morning newspapers to rooms
    • Deliver guest messages and other deliveries immediately without delay in a professional manner
    • Ensure concierge desk and store room is clean tidy and well organized

    Skills

    Education, Qualifications & Experiences

    You should ideally have a diploma in hospitality or a vocational training in the concierge section within a hotel. Good English communication skills along with strong interpersonal abilities are essentials.

    Knowledge & Competencies

    The ideal candidate will be customer driven with a courteous, helpful, proactive and 'switched on' personality and a dynamic and approachable character. You must be physically fit, passionate and with a positive attitude, while possessing following additional competencies:

    Understanding the Job
    Taking Responsibility
    Recognizing Differences
    Customer Focus
    Adaptability
    Teamwork

    https://www.catererglobal.com/job/bellboy/park-rotana-and-park-arjaan-job94766393

    location:

    Abu Dhabi, United Arab Emirates

    skills:

  • Health Club / Pool Attendant

    Caterer Global LTD

    description:

    About us

    At InterContinental® Hotels & Resorts our role is to put the glamour into international travel. We look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.

    Located in the business and leisure hub of the city, InterContinental® Regency Bahrain offers its guests the perfect location from where to explore the exciting face of Manama. The hotel offers 304 spacious rooms including 4 club floors and 36 luxurious suites. Each room is designed to meet the needs and the expectations of the modern traveler. From sophisticated dining experiences to a taste of traditional romance, InterContinental® Regency Bahrain offers its guest new tastes and unique gourmet treats. With a wide selection of dining options ranging from international, Italian, steakhouse and lounges, InterContinental® Regency Bahrain promises to delight your palate.

    Your day to day

    At the moment we're looking for a Health Club / Pool Attendant to join our energetic, enthusiastic and passionate team. As a Health Club / Pool Attendant, you will be responsible for ensuring the guest experience whilst they enjoy the hotel's recreational facilities, including the pool and gym area. The ideal candidate will monitor the guest needs, requests and safety is paramount to this role.

    What we need from you

    • Minimum one year of experience in a similar role in a luxury hotel and/or resort with relevant school/college qualification.
    • Effective communication skills and pleasant personality are a must.
    • Strong customer service skills and grooming standards.
    • You are a strong team player, enthusiastic and flexible.

    What we offer

    You’ll join a team passionate about delivering memorable experiences that make our guests feel special, making InterContinental® Regency Bahrain a great place to work. In return we'll give you a competitive financial and benefits package, hotel discounts worldwide and the chance to work with a great team of people. Most importantly, we'll give you the Room to belong. So what's your passion? Please get in touch and tell us how you could bring your individual skills to us.

    https://www.catererglobal.com/job/pool-attendant/intercontinental-regency-bahrain-job94751162

    location:

    Manama, Bahrain

    skills:

  • Commis 2 - InterContinental Doha

    Caterer Global LTD

    description:

    About us

    As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

    Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

    If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

    Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Hotel and Residences feature 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.

    Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.

    Your day to day

    As a Commis 2, you will assist the Chef de Partie in the execution of his duties and to offer assistance and guidance to the kitchen operations and the team.

    What we need from you

    Ideally, you'll have some or all of the following competencies and experience we're looking for:

    • Minimum one year of experience as a Commis Chef in a luxury hotel and/or resort or restaurant
    • Good communication and interpersonal skills
    • Ability to work in a fast-paced environment 
    • Ability to work well with a diverse team
    • Flexibility in shifts

    What we offer

    We’ll reward all your hard work with competitive salary and benefits.

    Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

    So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

    https://www.catererglobal.com/job/commis-2/intercontinental-doha-job95019434

    location:

    Doha, Qatar

    skills: