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  • Telephone Operator

    Caterer Global LTD

    description:

    CONDITIONS OF WORK

    Generally office based and normal administrative office environment as provided by the company. It may also be required to assist in guest areas due to operational needs. 

    PURPOSE

    Responsible for answering all incoming calls originating from outside or within the hotel in a friendly and caring manner accordingly to the Palazzo Versace standards

    DUTIES / RESPONSIBILITIE

    • Very comprehensive knowledge of the Hotel and Residences, including all departments, services, outlets and Dubai

    • Knows all the operation hours of all outlets and facilities as well as the extension number of all department outlets, executives and facilities

    • Always have a smile, with a helpful and friendly attitude towards colleagues and guests alike

    • To ensure a very polite, accurate and efficient telephone service to all callers

    • To handle all internal and external calls into and out of the hotel in a courteous and efficient manner

    • To ensure full awareness of all activities within the hotel in order to provide accurate information to all internal and external guests

    • To ensure that all wake-up calls are in order and completely punctually as per the Palazzo Versace standards

    • To ensure that all VIP’s in-house are listed on the VIP board and the board with all major information is updated on daily basis or whenever necessary during the day

    • To maintain updated internal and employee telephone directory

    • Maintains a logbook on each shift for any information on guest comments.

    • To be aware of all fire prevention and safety regulations and procedures at all times.

    • To report all emergency calls immediately to the management

    • To participate in training sessions

    • To report for duty punctually, wearing the correct uniform, name tag at all times and adhere to the Palazzo Versace grooming standards


    QUALIFICATIONS

    • At least 1-2 years’ experience in an Switchboard or Communication Center positon

    • 2 years’ experience in a Switchboard of a five star hotel in the Middle East

    • Good level of English

    https://www.catererglobal.com/job/telephone-operator/palazzo-versace-hotel-dubai-job94747448

    location:

    Dubai, United Arab Emirates

    skills:

  • Spa Manager

    Caterer Global LTD

    description:

    Ideally with a relevant university degree or diploma in Leisure or Spa management. 


     Minimum 2 years work experience as Spa Manager or Assistant Spa Manager in larger operation. 

    Good problem solving, administrative and interpersonal skills are a must. Experience as Head Therapist would be an asset. 

    To manage the department as a successful independent profit center, ensuring maximum guest satisfaction consistent with hotel and Hyatt International standards, through planning, organizing, directing, and controlling the Spa operation and administration.

    https://www.catererglobal.com/job/spa-manager/grand-hyatt-al-khobar-job94442553

    location:

    Washington D.C., U.S.A.

    skills:

  • Engineering (Plumber)

    Caterer Global LTD

    description:


    Shangri-La Jeddah
    ABOUT THE BRAND
    Our name, Shangri-La, was inspired by James Hilton's legendary novel "Lost Horizon". Hilton's book was about a tranquil haven in the mountains of the Himalayas, called Shangri-La, which cast a spell on all who resided there.
    Shangri-La Hotels and Resorts began in 1971 with our first luxury hotel in Singapore. Today, the group comprises over 100 hotels and resorts in key cities in the Asia Pacific, North America, Europe, and the Middle East. Based in Hong Kong, we are expanding globally with developments underway throughout Asia, Australia, and the Middle East.
    ABOUT THE PROPERTY
    Shangri-La Jeddah will be housed in a prominent development with a 235-room hotel and serviced residences in Jeddah, the second-largest city in Saudi Arabia and the principal gateway to Mecca. Offering stunning views over the water, the hotel will feature four restaurants, function areas totalling 2,118 square meters, a luxury spa and fitness areas, a swimming pool, a children's club, and several lounges.
    Job Summary/purpose:

    • Draw PM schedule with Duty engineer
    • Execute PM job according to the schedule.
    • Lead/closely supervise the Plumbers
    • Record all checklist and history cards in a systematic wa y
    • Responsible for the construction, repair and maintenance of all aspects of hotel structure, ensuring that the quality of work conforms to standards.
    • Monitor and control all plumbing equipment's of the hotel during shift period
    • Execution of the Works Order Scheme.

    https://www.catererglobal.com/job/plumber/burj-assila-for-hotel-services-job95050733

    location:

    Jeddah, Saudi Arabia

    skills:

  • Chef De Partie (Kitchen) DimSum

    Caterer Global LTD

    description:


    Shangri-La Jeddah
    ABOUT THE BRAND
    Our name, Shangri-La, was inspired by James Hilton's legendary novel "Lost Horizon". Hilton's book was about a tranquil haven in the mountains of the Himalayas, called Shangri-La, which cast a spell on all who resided there.
    Shangri-La Hotels and Resorts began in 1971 with our first luxury hotel in Singapore. Today, the group comprises over 100 hotels and resorts in key cities in the Asia Pacific, North America, Europe, and the Middle East. Based in Hong Kong, we are expanding globally with developments underway throughout Asia, Australia, and the Middle East.
    ABOUT THE PROPERTY
    Shangri-La Jeddah will be housed in a prominent development with a 235-room hotel and serviced residences in Jeddah, the second-largest city in Saudi Arabia and the principal gateway to Mecca. Offering stunning views over the water, the hotel will feature four restaurants, function areas totalling 2,118 square meters, a luxury spa and fitness areas, a swimming pool, a children's club, and several lounges.
    Job Summary:
    To maintain a high standard of all Commissary Kitchen preparation, service and hygiene in his Production Kitchen, according to the standards required by the management.
    Commissary Chef de Partie is fully responsible for all the Kit production area in absence of the Sous Chef.
    Responsibilities:

    • Controls quantity by adjusting production according to projected covers, using functions sheets, etc.
    • Control's quality of the produced product by overseeing the preparation and maintenance of recipe cards.
    • Control's portion and presentation
    • Obtains guest feedback by maintaining an active presence in outlets during operating hours.

    https://www.catererglobal.com/job/chef-de-partie/burj-assila-for-hotel-services-job95050717

    location:

    Jeddah, Saudi Arabia

    skills:

  • Life Guard

    Caterer Global LTD

    description:

    Posting Date Oct 13, 2021
    Job Number 21116389
    Job Category Golf, Fitness, & Entertainment
    Location W Doha, West Bay, Zone 61, Doha, Qatar, Qatar
    Brand W Hotels
    Schedule Full-Time
    Relocation? N
    Position Type Non-Management
    Located Remotely? N

    Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
    We share our guests' passions, providing insider access to what's new and what's next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you're ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

    POSITION SUMMARY

    Use appropriate rescue techniques if observing swimmers in need of assistance. Observe the swimming area for dangerous conditions, unusual or unsafe activities, and swimmers who are struggling. Promote the rules and regulations of the recreation facility. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager. Provide assistance to injured guests until the arrival of emergency medical services. Promote a fun and relaxing atmosphere for guests. Obtain, fold, and stack towels according to company procedures. Wash, mop, and clean the pool deck.

    Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; ensure uniform and personal appearance are clean and professional; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support all co-workers and treat them with dignity and respect. Comply with quality assurance expectations and standards. Visually inspect tools, equipment, or machines (e.g., to identify defects). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down ladders, stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    https://www.catererglobal.com/job/lifeguard/w-doha-hotels-residences-job95020466

    location:

    Doha, Qatar

    skills:

  • Assistant Restaurant Manager - Adrift Ami by David Myers

    Caterer Global LTD

    description:

    Posting Date Oct 13, 2021
    Job Number 21116441
    Job Category Food and Beverage & Culinary
    Location Le Royal Méridien Doha, Plot SV3, P O Box 23474, Doha, Qatar, Qatar
    Brand Le Méridien
    Schedule Full-Time
    Relocation? N
    Position Type Non-Management
    Located Remotely? N

    At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We're looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.

    If Chef David Myers were to have a home in the South of France, it would be ADRIFT Ami . Inspired by a traditional French farmhouse, the restaurant offers a chic yet relaxed setting and serves light and vibrant dishes cooked over an open fire and glowing embers. A grill counter with limited seating is the focal point of the restaurant, just as a heath would be the centre of a farmhouse, bringing people together through light and warmth. The menu is paired with an extensive wine list showcasing the best of the Old World along with intriguing gems from the New World, as well as Mediterranean inspired cocktails by mixology legend Sam Ross.

    Through Michelin-starred Chef David Myers' relentless travels across the globe, ADRIFT was born in 2015 as a collection of unique and captivating culinary experiences. The brand focuses on key elements such as sleek design, signature "tight but loose" service, world class cocktails, a lively and seductive ambiance and - most importantly - thoughtfully presented small plates of globally inspired cuisine. Taking a modern, playful, fun and engaging approach to hospitality, ADRIFT restaurants cater to upscale, well-travelled guests with a curious mindset, each restaurant serving its own distinct style of cuisine.

    POSITION SUMMARY

    The Assistant Restaurant Manager assures staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.

    Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    https://www.catererglobal.com/job/assistant-restaurant-manager/le-royal-meridien-doha-job95020461

    location:

    Doha, Qatar

    skills:

  • Senior Sales Manager - Leisure ( German Speaking)

    Caterer Global LTD

    description:

    Senior Sales Manager - Leisure 
    Through your passion and motivation, you sell memorable experience to guests who stay in your property. You are professional and knowledgeable about your property, and you build strong relationships and create bond with your guests. 

    What’s in it for you:

    • Employee benefit card offering discounted rates in Accor worldwide
    • Learning programs through our Academies
    • Opportunity to develop your talent and grow within your property and across the world!
    • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

    What you will be doing:

    • Solicit Leisure Segment business, and reach consistent achievement of sales objectives
    • Establish parameters, quotes and negotiate prices and seal contracts
    • Participate in tradeshows, conventions and promotional events
    • Maintain accounts, contact, activity and business details

    Your experience and skills include:

    • Should have min. 2 years experience as Sales Manager for a reputed Hotel in UAE
    • Should have strong Leisure Segment base. 
    • Should be a fluent German Speaker to cater to the market segmentation of the Hotel 
    • Should be well-versed with RAK & Resort Guest Base
    • Ability to focus attention on guest needs, remaining calm and courteous at all times
    • Highly responsible & reliable
    • Excellent communication skills, both written and verbal required
    • Strong interpersonal and problem solving abilities

    Your team and working environment:
    Fun-loving, Vibrant & passionate to grow with us

    Why work for Accor?
    We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
    By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
    https://careers.accor.com/

    Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

    https://www.catererglobal.com/job/senior-sales-manager-leisure/movenpick-resort-al-marjan-island-rak-job94978905

    location:

    Washington D.C., U.S.A.

    skills:

  • Guest Relations Supervisor

    Caterer Global LTD

    description:


    A Guest Relations Supervisorr supports the needs of VIP Guests and informs other Team Members of VIP needs in order to ensure an exceptional Guest experience.

    What will I be doing?

    As Guest Relations Supervisor, you will support the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Assistant Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

    • Assist Assistant Front Office Manager with the daily operations of the department
    • Check Guest arrival reports in advance and communicate daily with Housekeeping on room allocations for VIP Guests
    • Manage special room assignments and suite occupancies
    • Assist with welcoming VIP guests by escorting them to the Executive Lounge and to their rooms
    • Ensure all VIP room standards are met and amenities are in place before arrival
    • Manage the Guest Relations Desk in the hotel lobby
    • Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
    • Maintain inventory of Guest amenities
    • Demonstrate current knowledge of all hotel products and services
    • Offer a professional manner with an emphasis on hospitality and Guest service

    What are we looking for?

    Guest Relations Supervisors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

    • An ability to listen and respond to demanding Guest needs
    • Excellent leadership, interpersonal and communication skills
    • Accountable and resilient
    • Commitment to delivering a high levels of customer service
    • Ability to work under pressure
    • Flexibility to respond to a variety of different work situations
    • Excellent grooming standards

    It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
    • Experience in asupervisory role within a Guest Relations department
    • A passion for delivering an exceptional level of Guest service
    • A degree or diploma in Hotel Management or equivalent

    What will it be like to work for Hilton?

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

    https://www.catererglobal.com/job/guest-relations-supervisor/hilton-bahrain-job94969838

    location:

    Manama, Bahrain

    skills:

  • Doorman

    Caterer Global LTD

    description:

    Posting Date Oct 05, 2021
    Job Number 21111365
    Job Category Rooms & Guest Services Operations
    Location The Ritz-Carlton Dubai International Financial Centre, International Financial District Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates
    Brand The Ritz-Carlton
    Schedule Full-Time
    Relocation? N
    Position Type Non-Management
    Located Remotely? N

    At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

    POSITION SUMMARY

    Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors.

    Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    https://www.catererglobal.com/job/doorman/the-ritz-carlton-dubai-job94960945

    location:

    Dubai, United Arab Emirates

    skills:

  • Sales Coordinator

    Caterer Global LTD

    description:


    A Sales Coordinator will fully support, from administrative, customer service, and sale lead development perspectives, the Sales team to develop future and repeat business.

    What will I be doing?

    As Sales Coordinator, you will fully support, from administrative, customer service, and sale lead development perspectives, the Sales team to develop future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:

    • Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue
    • Understand fully the hotel amenities, packages and promotions
    • Generate and develop sales leads and contact potential clients to build business relationships
    • Produce quotations and written confirmation to all clients
    • Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads
    • Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
    • Arrange and carry out Hotel show rounds
    What are we looking for?

    A Sales Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

    • Excellent communication skills
    • High level of IT skills, including Excel, PowerPoint, and Word
    • Proactive approach to meeting deadlines and targets
    • Excellent organisational and administration skills

    It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
    • Previous experience in a sales role
    • Relevant degree, in a sales or business discipline, from an academic institution

    What will it be like to work for Hilton?

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

    https://www.catererglobal.com/job/sales-coordinator/waldorf-astoria-ras-al-khaimah-job94960933

    location:

    Washington D.C., U.S.A.

    skills:

  • Waitress - Portugese Speaking

    Caterer Global LTD

    description:

    Waitress ensures and provides guest expectation exceeding experiences in F&B outlets of the resort.

    Work location: Hideaway Beach Resort & Spa - https://www.hideawaybeachmaldives.com/

    Key Responsibilities:

    • Act as an ambassador of hospitality
    • Provides prompt and courteous service to all guests
    • Ensure guest satisfaction
    • Tackles and follows up on guest complaints
    • Ensure participatory team efforts in service delivery
    • Adhere to SOPs and hygiene at all times

    Qualifications:

    • High School Diploma
    • Previous experience in Food and Beverage / Restaurant operations
    • Passion for excellent service
    • Excellent Team player
    • Hands on approach
    • Flexibility to respond to a range of different work situations
    • Ability to work under pressure in a diverse multicultural team
    • Excellent grooming standards

    https://www.catererglobal.com/job/waiter/lily-hotels-maldives-dhonakulhi-island-job94954500

    location:

    Malé, Maldives

    skills:

  • Housekeeping Supervisor

    Caterer Global LTD

    description:

    Job Description

    We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

    As a Housekeeping Supervisor you are responsible to supervise the team of Housekeeping Attendants towards achieving the operational objectives while ensuring that the standards of cleanliness and maintenance of the hotel meet the requirements specified and your role will include key responsibilities such as:

    • Prepare Housekeeping Attendants job assignments
    • Issue keys and supplies to Housekeeping Attendants
    • Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and take appropriate action
    • Attend daily meetings and receive special instructions
    • Receive check-outs before reporting them as vacant
    • Receive special requests from guests and carry them out
    • Inspect areas cleaned using checklist to see that cleaning is adequate, supplies in room are as per standard and immediate repairs are reported
    • Fill out report and hand over found articles to the lost and found department
    • Supervise cleaning of guest rooms, corridors and stairwells
    • Train and assist Housekeeping Attendants and advise Superior about performance
    • Assist with inventory and ensure that all housekeeping machines and equipment are properly handled and maintained

    Skills

    Education, Qualifications & Experiences

    You should ideally have a diploma or vocational training hospitality with previous minor supervisory experiences within the Housekeeping Department of a hotel. Good command of written and spoken English communication skills, along with strong interpersonal and problem solving abilities are essentials. Computer literacy and previous experiences with Opera are an advantage.

    Knowledge & Competencies

    The ideal candidate will be a friendly, caring individual with good cross cultures sensitivity and a concern for quality and an eye for details. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies:

    Understanding Hotel Operations
    Effective Communication
    Planning for Business
    Supervising People
    Understanding Differences
    Supervising Operations
    Teamwork
    Adaptability
    Customer Focus
    Drive for Results

    https://www.catererglobal.com/job/housekeeping-supervisor/park-rotana-and-park-arjaan-job94933510

    location:

    Abu Dhabi, United Arab Emirates

    skills:

  • Accounts Payable Supervisor

    Caterer Global LTD

    description:

    1.1.1Provide a summary of the ageing report required by various people in the Accounting and Control Department to prepare monthly reports
    1.1.2To understand Rixos objectives in managing Account Payable Function so as toprovide an effective system to track Accounts Payable for effective Cash Flow management
    1.1.3Ensure loyalty of key suppliers of the hotel, resulting in lower cost per unit.
    1.1.4To obtain, date-stamp and file all documents which support authorized purchases and services rendered (PR’s, PO’s, Delivery Notes, signed Receiving Records, Contracts etc.) for future matching to invoices.
    1.1.5To process daily invoices, that is, to match them to their supporting authorizations and receiving records.
    1.1.6To check all the petty cash vouchers for validity and accuracy and to process for payment.
    1.1.7To record all the petty cash vouchers and to post them timely and accurately into the computer system.
    1.1.8To prepare account allocation of all petty cash vouchers.
    1.1.9To control and to supervise the reimbursement of General Cashier funds.
    1.1.10To check if all the paid petty cash vouchers are filed properly for future reference.
    1.1.11To batch invoices, obtain department head approval and book them to the appropriate account and departments.
    1.1.12To review and determine all payments due and to submit the payment requests and disbursement schedule to the Chief Accountant, Accounting Manager and / or the Director of Finance for review and signature prior to the actual preparation of cheques.
    1.1.13To prepare cheque payments and submit them, with their supports attached, for final approval and signatures by the Director of Finance and General Manager.
    1.1.14To raise and record cheques for urgent payments.
    1.1.15To prepare monthly accruals for goods and services received, but not invoiced.
    1.1.16To prepare monthly accruals for any major commitments.
    1.1.17To check and ensure that the books and records are updated accurately and timely.
    1.1.18To co-operate and assist in reconciling the month-end inventory book balances to actual physical counts.
    1.1.19To prepare month-end closing of Accounts Payable.
    1.1.20To prepare and follow up on some balance sheet schedules as instructed including all the advanced payments.
    1.1.21To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work to the standard set. 
    1.1.22To be entirely flexible and adapt to rotate within the different sub departments of the Accounting & Finance Department.
    1.1.23To be fully conversant with all services and facilities offered by the hotel.
    1.1.24To ensure all files and reports are properly filed for future reference.
    1.1.25To maintain an up-to-date ‘Open Accounts’ for Accounts Payable.
    1.1.26To assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment.
    1.1.27To carry out any other reasonable duties as assigned by the Finance Manager and / or the Director of Finance.

    https://www.catererglobal.com/job/accounts-payable-supervisor/rixos-bab-al-bahr-job94887000

    location:

    Abu Dhabi, United Arab Emirates

    skills:

  • Guest Relations Associate

    Caterer Global LTD

    description:

    JOB ROLE

    Responsible for greeting with a warm welcome and personalized service to guest, should also carry out efficient operation in reception/cashiering and reservation functions.

    JOB RESPONSIBILITIES

    • Reports directly to and communicates with the front office manager or assistant front office manager all pertinent matters affecting guest satisfaction.
    • Welcome all guests cordially and professionally ensuring that Ambassadors, Political figures, VIP guests and regular guests consistently receive all benefits, recognition and services.
    • Reviews lists for all arrivals and VIP’s to check room allocations, amenities and special requests.
    • Ensures to inspect rooms/suites of all arrivals according to the organization’s standards, especially for all VIP’s and inform other operating departments, notably housekeeping and food & beverage, on matters that concern them.
    • Monitors the registration of all guests, ensuring all relevant details are obtained on the registration card while adhering to the resort’s credit policy and such details are recorded in the system.
    • Handles guest complaints and refers them as necessary. Follow up on corrective action and courtesy call, communicate in a timely manner to front office manager or assistant front office manager.
    • Aware of the rooms/suites configuration and rates, daily functions, promotions, packages, changes of rates, changes in prices strategies and meal rates.
    • Meet and escort VIPs, high-ranking officers and their family members.
    • Ensure all rooms for individual, VIP and for groups are blocked, room keys, welcome letters, mini-bar blocking are prepared well in advance.
    • Maintain standard of courtesy calls to long stay, suites / rooms of relevant guests upon guests checked-in and a day before departure.
    • Be aware and conversant with the resort’s services & facilities and policies & procedures.
    • Prepares the daily amenities for VIP and regular guests, and maintain a record for monthly report.

    REQUIREMENTS

    • Must have a bachelor’s degree.
    • Able to have active listening skills and excellent command in English communication. 
    • Having Arabic knowledge is an advantage.
    • Minimum 2 years of experience in a similar role in a 5 star hotel or luxury resort.

    https://www.catererglobal.com/job/guest-relations-associate/erth-abu-dhabi-job94875935

    location:

    Abu Dhabi, United Arab Emirates

    skills:

  • Bellman/Bellboy

    Caterer Global LTD

    description:

    PRIMARY OBJECTIVE OF POSITION

    To provide efficient and courteous assistance with luggage, rooming and guest related requests to guests, and to provide general hotel security under the direction of the Concierge and Service Manager. In addition, provide general hotel security. All work is carried out in line with the hotel’s guidelines, and Hotel Group’s corporate guidelines and service concepts.

    TASKS, DUTIES AND RESPONSIBILITIES

    PROVIDE COURTEOUS ASSISTANCE WITH VEHICLE, LUGGAGE, ROOMING AND GUEST RELATIONS

    ·Checks the daily arrival list

    ·Assists the guests with parking their vehicles

    ·Assists guests with luggage to the front desk

    ·Escorts guests to room, placing luggage in room

    ·Inspects guest room for order and adequate supplies and informs guests of room amenities

    ·Leaves customer room key and welcome card

    ·Delivers faxes, messages, packages and flowers for guests, and undertakes any other requests to ensure their comfort

    ·Collects and returns outgoing guest laundry and dry cleaning

    ·Pages guests in lobby or other areas as needed

    ·Maintains the appearance of the hotel lobby and entrance

    ·Refills and replaces promotional material as needed

    ·Performs light cleaning of the lobby, corridors and entrances by picking up litter, emptying ashtrays and properly arranging furniture

    ·Observes and changes light bulbs in corridors and guest rooms if necessary

    ·Keeps luggage storage room clean and tidy

    ·Ensures the efficient delivery and collection of group luggage

    ·Facilitates prompt check-out by assisting guests

    ·Assists guests with luggage to the taxi or car, when the account has been settled

    ·Assists guests to bring luggage from room to hotel entrance

    ·Stores and receives luggage when requested; issues completed claim checks to guests when storing luggage

    ·Ensures that hotel flags are raised at the appropriate time each day

    ·Issues appropriate keys to guests and staff according to the hotel’s guidelines and policies

    KNOWLEDGE OF FRONT OFFICE TECHNOLOGY

    ·Is fully conversant with the hotel reservation system

    ·Is able to operate switchboard, telefax, key equipment, credit card machines and printers, hotel alarm systems, and other Front Office equipment

    https://www.catererglobal.com/job/bellboy/sheraton-abu-dhabi-job94832323

    location:

    Abu Dhabi, United Arab Emirates

    skills:

  • F&B Ambassadors - Beach Club

    Caterer Global LTD

    description:

    For our new Beach Club we are looking for:

    Food & Beverage Ambassadors

    Job Summary:

    To welcome guests in a friendly and efficient manner, providing support to Food & Beverage Ambassador ensuring maximum guests’ satisfaction and seating capacity is achieved.

    Duties and Responsibilities:

    • Maintain full awareness of restaurant layout and table plans in order to maximize potential covers and sittings.
    • Greet and seat guests wishing to dine, promptly and professionally.
    • Maintain an effective reservation system to maximize the potential number of covers and to meet guests’ required needs.
    • Actively monitor guest satisfaction upon guests’ departure and report any problems to supervisor or Line Manager.
    • Build relationships with first-time and regular guests through guest recognition and professionalism.
    • Assist service colleagues with table and/ or counter service of alcoholic and non-alcoholic beverages.
    • Assist service colleagues to provide table and/ or counter service of all menu items.
    • Develop and update food and beverage knowledge required to carry out duties.
    • Provide advice and suggestions related to food and beverage menu to the guest.
    • Record loyalty card and maintain reservation book.
    • Maintain and update menus.

    https://www.catererglobal.com/job/ambassador/ja-resorts-and-hotels-llc-job94793994

    location:

    Abu Dhabi, United Arab Emirates

    skills:

  • Call Center Agent

    Caterer Global LTD

    description:

    Qualifications:

    ØBachelors Degree /High school Diploma

    ØGood English and Russian Communication Skills

    ØWith pleasing personality

    ØAt least 5’4” in height

    ØMinimum two years experience in the same position in a 4* or 5* hotel

    ØCandidates should be locally available in UAE /visit visa; Can join immediately




    Basic Functions

    Answering incoming internal and external telephone calls. Greeting guests with a proper manner of telephone etiquette. Positively interacts with all front office associates.

    Also assists guest efficiently, courteously, and professionally

    Responsibility & Authorities

    Internal: Works in harmony with all related staff

    External: Clients of the hotel

    Materials:Operators Equipment

    Main Duties

    • Keeping up to date a diary of important telephone numbers, Internal and external which has to be clearly arranged and every single number should easily be found. Emergency telephone numbers have to be posted clearly in the operator’s room.
    • Following the directions as per the hotel policy and procedures.
    • Transfers the incoming and outgoing calls fast and efficiently.
    • Having good knowledge of telephone extensions and general information about the hotel and the entire department existing.
    • Handling wake up calls, paging and messages.
    • Proper handling of Telephones and faxes charges during the day.
    • Provides all guests with a high quality of service and hospitality standards at all times.
    • Knowing and introducing the rules of preventive maintenance.
    • Knowledge of security procedures of the hotel. Knowledge of the chain of commands in case of emergencies periodically checked and tested.
    • Checking the well functioning of the switchboard informing the supervisor about any break down or malfunction.
    • Participating at the front office meetings.
    • Performs any related duties and special projects assigned by the front office assistant manager.
    • Maintain the cleanliness and the orderliness of the telephone operator area. Utilizes free time tidying and cleaning the working area.
    • Reports any unusual occurrence and/or requests to the manager.
    • Reads and initial telephone operator notebook.
    • Working Hours: The working hours are in accordance with the established roster.
    • Uniforms: Assigned uniform, including proper name tag.
    • The undersigned confirms of having understood all points mentioned in the above job description. The job description might be changed up on employer request in order to accommodate operational needs without prior consultation with the employee

    https://www.catererglobal.com/job/call-center-agent/miramar-al-aqah-beach-resort-job94644014

    location:

    Fujairah, United Arab Emirates

    skills:

  • Finance (Payable Supervisor)

    Caterer Global LTD

    description:


    Shangri-La Jeddah
    ABOUT THE BRAND
    Our name, Shangri-La, was inspired by James Hilton's legendary novel "Lost Horizon". Hilton's book was about a tranquil haven in the mountains of the Himalayas, called Shangri-La, which cast a spell on all who resided there.
    Shangri-La Hotels and Resorts began in 1971 with our first luxury hotel in Singapore. Today, the group comprises over 100 hotels and resorts in key cities in the Asia Pacific, North America, Europe, and the Middle East. Based in Hong Kong, we are expanding globally with developments underway throughout Asia, Australia, and the Middle East.
    ABOUT THE PROPERTY
    Shangri-La Jeddah will be housed in a prominent development with a 235-room hotel and serviced residences in Jeddah, the second-largest city in Saudi Arabia and the principal gateway to Mecca. Offering stunning views over the water, the hotel will feature four restaurants, function areas totalling 2,118 square meters, a luxury spa and fitness areas, a swimming pool, a children's club, and several lounges.
    Job Summary:
    Responsible for the administration and supervision of the operations of the Accounts Payable Section
    Responsibilities:

      • Checks to ensure that debit notes are prepared and sent off on the scheduled date of each month.
      • Approves cheque for signing.
      • Ensures that all invoices are approved by authorized personnel.
      • Returns any unauthorized invoices.
      • Prepares prompt and accurate allocation of all accounts payable for posting.
      • Makes prompt payment of all invoices and noting discounts wherever possible.
      • Prepares vouchers with invoices and credit memos.
      • Separates all invoices pertaining to prepaid expenses for further recording and posting.
      • Prepares input into the computer on a daily basis.

    https://www.catererglobal.com/job/finance-supervisor/burj-assila-for-hotel-services-job95050735

    location:

    Jeddah, Saudi Arabia

    skills:

  • Events Coordinator

    Caterer Global LTD

    description:

    PURPOSE

    Under the guidance and supervision of the Catering and Conference Services Managers or any assigned Manager, the Catering and Conference Services Executive handles all aspects of negotiation and coordination process of catering events. He/she executes and supports all catering sales-related activities as well as maximizing revenue opportunities in his/her specific area of responsibility, thereby contributing to the overall catering revenue.


    SCOPE

    As a Catering and Conference Services Coordinator, you will maximize revenue opportunities in the areas of group reservations, conferences and events by driving sales leads and increasing conversions.

    The Catering and Conference Services Coordinator will interact frequently with Guests and customers with the intention of earning repeat and expanded business.


    DUTIES/ RESPONSIBILITIES

    ·The ability to aggressively pursue and evaluate, solicit, sell and confirm business as required to meet individual goals and overall budgeted sales and profitability.

    ·The ability to make telephone and personal sales calls on accounts. Follow up promptly with appropriate action to support telephone and personal sales calls.

    ·The ability to negotiate with clients and achieve maximum revenue/profit potential while satisfying client needs.

    ·The ability to understand and use the various sales tools the company provides and to follow and support all Palazzo Versace SOPs.

    ·The ability to demonstrate the energy and commitment to meet and exceed personal goals.

    ·The ability to sell all hotel products and services.

    ·The ability to maintain files for all groups/ events with strong catering potential.

    ·The ability to maintain assigned files in accordance with PVD SOPs.

    ·The ability to participate in meetings and industry related organizations to represent the hotel and company.

    ·The ability to maintain an effective plan of correspondence.

    ·The ability to follow-up on confirmed events, to detail group bookings and to maintain documented organization

    ·The ability to produce BEOs, Group Resumes and Rooming Lists.

    ·The ability to maintain and utilize various computer software programs.

    ·The ability to utilize property business reports to assist in achieving personal and property goals and objectives.

    ·Fully complies with Opera Sales and Catering operation standards and maintains up-to-date account profile, catering revenue figures and sales activities in the system.

    ·Ensure that the events related inquiries and requests are replied to within the required guidelines set by the system.

    ·Maintains a cohesive working relationship with Sales & Marketing team, F&B and other operating departments of the hotel.

    ·Completes specific tasks or reports as assigned by the Events Manager and/or DCCS.

    ·Attends internal or external business meetings as required.


    QUALIFICATIONS

    ·Events Coordinator with minimum 1-2 years working experience and clear understanding of luxury hospitality industry

    ·Proficient in the English language (any additional language would be an advantage)

    ·Good personal & business references.

    ·Working knowledge of computer spreadsheets (Excel), word processing (Wordor Word Perfect), and PowerPoint.


    https://www.catererglobal.com/job/events-coordinator/palazzo-versace-hotel-dubai-job95020997

    location:

    Dubai, United Arab Emirates

    skills:

  • Bar Supervisor

    Caterer Global LTD

    description:

    Posting Date Oct 13, 2021
    Job Number 21116563
    Job Category Food and Beverage & Culinary
    Location Le Royal Méridien Doha, Plot SV3, P O Box 23474, Doha, Qatar, Qatar
    Brand Le Méridien
    Schedule Full-Time
    Relocation? N
    Position Type Non-Management
    Located Remotely? N

    At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We're looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.

    POSITION SUMMARY

    The Bar Supervisor assists to inspect grooming and attire of staff, and rectify any deficiencies. Communicate with guests, other employees, and/or departments to ensure guest needs are met. Ensure staff is working together as a team. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs. Complete scheduled inventories of supplies, food, and liquor. Check stock and requisition necessary supplies. Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times. Communicate last call at designated closing time.

    Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Develop and maintain positive working relationships with others, and support team to reach common goals. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    https://www.catererglobal.com/job/bar-supervisor/le-royal-meridien-doha-job95020452

    location:

    Doha, Qatar

    skills: