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  • English Trainer

    Caterer Global LTD

    description:

    *Minimum Degree in Teaching English.

    *Minimum 2 years of experience in a similar role, in a hospitality setting.

    *Strong operational knowledge, technical knowledge, leadership abilities and organizational skills.

    *Able to drive change and look for operational efficiencies and synergies across the resort.

    https://www.catererglobal.com/job/english-trainer/villa-hotels-resorts-catererglobal-job94625269

    location:

    Malé, Maldives

    skills:

  • Concierge Supervisor

    Caterer Global LTD

    description:


    Shangri-La Jeddah
    ABOUT THE BRAND
    Our name, Shangri-La, was inspired by James Hilton's legendary novel "Lost Horizon". Hilton's book was about a tranquil haven in the mountains of the Himalayas, called Shangri-La, which cast a spell on all who resided there.
    Shangri-La Hotels and Resorts began in 1971 with our first luxury hotel in Singapore. Today, the group comprises over 100 hotels and resorts in key cities in the Asia Pacific, North America, Europe, and the Middle East. Based in Hong Kong, we are expanding globally with developments underway throughout Asia, Australia, and the Middle East.
    ABOUT THE PROPERTY
    Shangri-La Jeddah will be housed in a prominent development with a 235-room hotel and serviced residences in Jeddah, the second-largest city in Saudi Arabia and the principal gateway to Mecca. Offering stunning views over the water, the hotel will feature four restaurants, function areas totalling 2,118 square meters, a luxury spa and fitness areas, a swimming pool, a children's club, and several lounges.
    Job Summary:
    Under the direct supervision of the Concierge Manager - Concierge, Supervisor -provides assistance to the SM and ensures the overall efficiency of the Concierge staff and the services provided in the absence of the Concierge Manager.
    Responsibilities:

    • Posts concierge staff in strategic areas at the lobby to ensure effective and efficient handling of bags and luggage of incoming guests.
    • Closely coordinates with service associates from the Front Desk in organizing luggage delivery to the guestrooms for new arrivals.
    • Coordinates with Tour Coordinators/Leaders in identifying luggage tags of guests in tour groups.
    • Ensures effective handling of guest luggage during check-out by directing concierge staff to appropriate guestrooms as soon as informed of the request.
    • For check-out groups, directs concierge staff to the floors, with the floor list to collect the luggage.
    • Organizes "bags down" time by obtaining a rooming list of groups from the tour leader, and deciding what time to bring down luggage.

    https://www.catererglobal.com/job/supervisor/burj-assila-for-hotel-services-job95050724

    location:

    Jeddah, Saudi Arabia

    skills:

  • Sous Chef - European

    Caterer Global LTD

    description:

    A talented, energetic, and experienced Sous Chef - European to join our dynamic Team.

    Lily Hotels Pvt Ltd. counts almost 27 years of experience in operating resort properties in the Maldives and gaining confidence in the international market. The numerous awards won by both the properties (Hideaway Beach Resort & Spa, Lily Beach Resort & Spa) managed by the company are evidence to the success of the company.

    We are committed to dynamic growth and service excellence build upon our heritage of traditional hospitality. We strive to consistently meet and surpass guests’, employees’ and other stakeholders’ expectations. We feel pride in making efforts to position the Maldives through new concepts and facilities. 


    Work location: Hideaway Beach Resort & Spa - https://www.hideawaybeachmaldives.com/

    Key Responsibilities:

    • Plan and execute F&B Productions in the outlet
    • Prepare and present dishes as per requirement
    • Participate in F&B Production activities
    • Ensure guest requirements are attended to timely and follow-up afterwards
    • Adhere to HACCP and hygiene SOPs
    • Adherer to Resort SOPs
    • Maintain excellent grooming standards
    • Provide warm welcoming service to all guests

    Qualifications:

    • > 5 yrs experience in similar role
    • Communicate and verbal and written French and English
    • Guest oriented with focus on personalized service
    • Flexibility to respond to a range of different work situations
    • Ability to work under pressure in a diverse multicultural team
    • Excellent grooming standards
    • Comfortable to live and work on the Island Resort

    https://www.catererglobal.com/job/sous-chef/lily-hotels-maldives-dhonakulhi-island-job95001521

    location:

    Malé, Maldives

    skills:

  • Project Manager

    Caterer Global LTD

    description:

    Posting Date Sep 30, 2021
    Job Number 21034295
    Job Category Engineering & Facilities
    Location W Doha, West Bay, Zone 61, Doha, Qatar, Qatar
    Brand W Hotels
    Schedule Full-Time
    Relocation? N
    Position Type Management
    Located Remotely? N

    Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
    We share our guests' passions, providing insider access to what's new and what's next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you're ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

    JOB SUMMARY

    Manages all engineering/maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Responsible for maintaining regulatory requirements. Assists in leading the emergency response team for all facility issues.

    CANDIDATE PROFILE

    Education and Experience

    • High school diploma or GED; 3 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.

    OR

    • 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 1 year experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.

    CORE WORK ACTIVITIES

    Managing Engineering Operations and Budgets

    • Manages the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment and electrical systems.

    • Ensures regulatory compliance to facility regulations and safety standards.

    • Manages and controls heat, light and power and recommends current best methods for energy conservation and economical facility operations.

    • Develops specifications and requirements for service contracts and administers such contracts to support building needs.

    • Distributes preventive maintenance and repair work orders and monitors timeliness and quality of completion.

    • Oversees and directs the maintenance of grounds, guestrooms, public space, restaurants, property vehicles and recreational facilities.

    • Develops a long term plan for preventative maintenance and asset protection and overseeing execution of plan.

    • Develops project plans in accordance with renovation or new construction needs.

    • Contacts contractors for bids and supervising construction to ensure timely completion of projects within budgetary guidelines.

    • Builds positive relationships with external customers such as city building/zoning department, fire prevention bureau and vendors.

    • Ensures fire crew has complete understanding of all procedures, equipment and alarms.

    • Performs monthly property inspection to ensure buildings and grounds are maintained in excellent condition.

    • Conducts guest room and common area inspection to ensure guest satisfaction.

    • Inspects and evaluates the physical condition of facilities in order to determine the type of work required.

    • Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.

    • Selects and orders or purchasing new equipment, supplies, and furnishings.

    • Manages parts and equipment inventory.

    Maintaining Property Standards

    • Ensures building and equipment licenses and certifications are current.

    • Maintains property life safety systems (fire fighting equipment, sprinkler systems and alarm systems).

    Ensuring Exceptional Customer Service

    • Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations.

    • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

    • Shares plans with property leadership and ensuring corrective action is taken to continuously improve guest satisfaction.

    • Strives to improve service performance.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    https://www.catererglobal.com/job/project-manager/w-doha-hotels-residences-job94961050

    location:

    Doha, Qatar

    skills:

  • Commis I - Bakery

    Caterer Global LTD

    description:

    Job Description

    We are currently seeking for passionate and dynamic Kitchen professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

    As a Commis I you are responsible for the daily food preparation and duties assigned to meet the set standard and qualities whereby your role will include key responsibilities such as:

    • Support Chef de Partie or Demi Chef de Partie in the daily operation and work
    • Work according to the menu specifications by the Chef de Partie
    • Keep work area at all times in hygienic conditions according to the rules set by the hotel
    • Control food stock and food cost in your section
    • Prepare the daily mis-en-place and food production in different sections of the main kitchen or satellites
    • Follow the instructions and recommendations from the immediate Superiors to complete the daily tasks
    • Ensure the highest standards and consistent quality in the daily preparation and keep up to date with the new products, recipes and preparation techniques
    • Coordinate and participate with other sections of requirements, cleanliness, wastage and cost control

    Skills

    Education, Qualifications & Experiences

    You should have a professional kitchen apprenticeship or chefs training course and previous experiences in quality establishments along with good culinary skills. The ability to communicate in English and a proven track of food preparation, presentation and preservation knowledge is an essential.

    Knowledge & Competencies

    The ideal candidate will be positively spirited and passionate about food and be committed to work together with the service team to deliver an amazing guest experiences every time. You are a very positive, dynamic, creative and dedicated team player with the ability to work in a multicultural environment and under difficult condition, while possessing following additional competencies:

    Understanding the Job
    Taking Responsibility
    Recognizing Differences
    Customer Focus
    Adaptability
    Teamwork

    https://www.catererglobal.com/job/commis-chef/park-rotana-and-park-arjaan-job94895046

    location:

    Abu Dhabi, United Arab Emirates

    skills:

  • Restaurant Supervisor

    Caterer Global LTD

    description:

    About us

    At InterContinental® Hotels & Resorts our role is to put the glamour into international travel. We look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.

    Located in the business and leisure hub of the city, InterContinental® Regency Bahrain offers its guests the perfect location from where to explore the exciting face of Manama. The hotel offers 304 spacious rooms including 4 club floors and 36 luxurious suites. Each room is designed to meet the needs and the expectations of the modern traveler. From sophisticated dining experiences to a taste of traditional romance, InterContinental® Regency Bahrain offers its guest new tastes and unique gourmet treats. With a wide selection of dining options ranging from international, Italian, steakhouse and lounges, InterContinental® Regency Bahrain promises to delight your palate.

    Your day to day

    At the moment we're looking for a Restaurant Supervisor to join our energetic, enthusiastic and passionate team. As a Restaurant Supervisor, you’ll be responsible for providing the most unique dining experience in the hotel restaurants, leading your team to success. The ideal candidate is responsible for dealing with guests requirements in a courteous, charming and professional sales-oriented manner by tailoring each guest’s experience to their unique tastes, creating memories as delightful as the dishes.

    What we need from you

    • Should have at least 2-3 years’ supervisory experience in 4-5 star hotel/restaurant
    • Highly organized and you are acknowledged for your guest service orientation, your reactivity and your capacity to anticipate guests’ needs.
    • Passionate, focused and driven about making every guest’s experience luxurious and personalized.
    • Good skills in customer service
    • Knowledge of Micros and good computer skills are a plus.

    What we offer

    You’ll join a team passionate about delivering memorable experiences that make our guests feel special, making InterContinental® Regency Bahrain a great place to work. In return we'll give you a competitive financial and benefits package, hotel discounts worldwide and the chance to work with a great team of people. Most importantly, we'll give you the Room to belong. So what's your passion? Please get in touch and tell us how you could bring your individual skills to us.

    Join IHG Careers Bahrain

    https://www.catererglobal.com/job/restaurant-supervisor/intercontinental-regency-bahrain-job94816618

    location:

    Manama, Bahrain

    skills:

  • Chinese Restaurant Hostess

    Caterer Global LTD

    description:

    Mandarin Oriental Hotel Group

    Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

    Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. 

    Mandarin Oriental, Doha

    Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

    At Mandarin Oriental, Doha we welcome colleagues with the passion to deliver the best service and exceed our guest’s expectations.

    Main Responsibilities

    • Have a very good understanding of the outlet’s concept and food and beverage offerings including promotions and be able to verbally explain those to the guests
    • Take reservations by phone, by email, through internet booking applications and in person and update the reservations system accordingly as per the standards in place and reconfirm all reservations by phone or email
    • Schedule all reservations and planned seating arrangements with management prior to service period
    • Constantly update the reservation system with an accurate table count and ensure to update and reinstate all available tables as soon as possible
    • Professionally provide alternative dining options if Liang is fully booked or offer the guest a seat until a table is ready and keep them updated
    • Welcome and escorts patrons with the overall objective to delight and satisfy each and every guest
    • Ensure accuracy of all menus: current, spelled correctly, clean and presentable and the menu paper is complete and distributed appropriately
    • Recommend and up-sell the initial beverage offering as per service sequence and forward effectively the order directly to the waiter in the respective station
    • Perform any tasks related to billing according to hotel standards and cashiering policies if required
    • Attend to any complaints of comments given by guests and if no resolution can be found refer the matter to the outlet manager

    Requirements

    • Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred
    • Experience as Hostess in a high volume restaurant with highest levels of service is preferred
    • A minimum of 1 year of experience working as Hostess
    • Mandarin and Cantonese speaking is mandatory

    If you are interested in joining our team apply today!

    https://www.catererglobal.com/job/restaurant-host/mandarin-oriental-doha-job94780729

    location:

    Doha, Qatar

    skills:

  • Sales Executive (Doha based candidates only- preferably Arabic Speaker

    Caterer Global LTD

    description:

    JOB DESCRIPTION

    A Sales Executive analyses local market trends and competitor activity to generate new future business for the hotel.

    What will I be doing?

    As Sals Executive, you analyses local market trends and competitor activity to generate new future business for the hotel. Specifically, you will be responsible for performing the following tasks to the highest standards:

    • Analysis local market trends and competitor activity to identify new business leads
    • Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
    • Negotiate room rates/packages with corporate clients
    • Develop and implement creative local marketing channels, including social media channels
    • Prepare company contracts for the hotel in accordance with current business and pricing conditions
    • Work within current business strategies and recognising potential opportunities
    • Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs
    • Attend Sales events, as required
    • Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads
    • Answer customer queries in a prompt and professional manner

    What are we looking for?

    A Sales Executive serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

    • Positive attitude and good communication skills
    • Preferably Arabic Speaker
    • Commitment to delivering a high level of customer service
    • Excellent grooming standards
    • Flexibility to respond to a range of different work situations
    • Ability to work under pressure and under own initiative
    • Experience in a sales role with a proven track record to close a sale

    It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

    • Knowledge of local market
    • Knowledge of hospitality
    • Passion for sales and for achieving targets and objectives


    What will it be like to work for Hilton?

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

    https://www.catererglobal.com/job/arabic-speaker/doubletree-by-hilton-old-town-doha-job94622501

    location:

    Doha, Qatar

    skills:

  • Assistant Sales Manager -Catering & Events (Arabic Speaker)

    Caterer Global LTD

    description:

    Posting Date Aug 31, 2021
    Job Number 21097500
    Job Category Sales & Marketing
    Location Ajman Saray a Luxury Collection Resort Ajman, Sheikh Humaid Bin Rashid Al Nuaimi Street, Ajman, United Arab Emirates, United Arab Emirates
    Brand The Luxury Collection
    Schedule Full-Time
    Relocation? N
    Position Type Management
    Located Remotely? N

    The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world's most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.

    JOB SUMMARY

    The Catering Sales Manager is responsible for contracting and closing local catering and social business and ensuring that business is turned over properly and in a timely fashion for quality service delivery. The position is responsible for achieving catering revenue goals by actively up-selling each business opportunity to maximize revenue. The incumbent implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

    CANDIDATE PROFILE

    Education and Experience

    • High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional.

    OR

    • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

    CORE WORK ACTIVITIES

    Managing Sales Activities

    • Manages sales efforts for the hotel including local corporate and social catering.

    • Works collaboratively with off-property sales channels (e.g., Sales Office, Area Sales, EST) to ensure sales efforts are coordinated, complementary and not duplicative.

    • Responds to incoming catering opportunities for the hotel.

    • Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals.

    • Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

    • Closes the best opportunities for the hotel based on market conditions and hotel needs.

    • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

    • Designs, develops and sells creative catered events.

    • Maximizes revenue by up-selling packages and creative food and beverage.

    • Manages catering sales revenue and operation budgets, and provides forecasting reports.

    • Develops menus which drive sales.

    • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

    • Participates in and practices daily service basics of the brand.

    • Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.

    • Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the company.

    Providing Exceptional Customer Service

    • Interacts effectively with sales, kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to ensure guest satisfaction.

    • Executes and supports the company's Customer Service Standards and hotel's Brand Standards.

    • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

    • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.

    • Gains understanding of the hotel's primary target customer and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

    • Develops a close working relationship with operations to ensure execution of strategies at the hotel level.

    Additional Responsibilities

    • Performs other duties, as assigned, to meet business needs.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    https://www.catererglobal.com/job/assistant-events/ajman-saray-hotel-fze-job95020470

    location:

    Washington D.C., U.S.A.

    skills:

  • Laundry Technician

    Caterer Global LTD

    description:

    A Laundry Techician is responsible to Maintains and performs preventative maintenance on all Kitchens equipment and all Laundry equipment. Fullfill any duties assigned by the Engineering department management.


    What will I be doing?

    As Laundry Technician, you will support the Engineering Team to ensure that engineering and maintenance operations within the hotel, including general property maintenance energy conservation, are working properly and to standard. Maintains and performs preventative maintenance on all Kitchens equipment and all Laundry equipment. Fullfill any duties assigned by the Engineering department management. will perform the following tasks to the highest standards:

    • Performs scheduled preventative maintenance.
    • Performs equipment repairs.
    • Execute the preventative maintenance schedule and ensure all equipment and designated areas are maintained to the required standard
    • Enters repairs in Repair Log book.
    • Assists other team members.
    • Maintain all tools, equipment, and working areas in good condition
    • Keep your technical training knowledge and skills up to date
    • Electrical trouble shooting and wiring, schematic reading, plumbing and mechanical trouble shooting
      and repair.
    • Maintain kitchen equipments parts inventory.

    What are we looking for?

    A Laundry Technician serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

    • A certificate in a specialized field such as Electrical, Mechanical, Refrigeration, Carpentry, or Plumbing, required
    • Current working knowledge of general maintenance and engineering work
    • Experience in the Maintenance Department of a large hotel, hospital, ship, and/or restaurant complex or similar
    • Strong work ethic
    • A passion for delivering great customer service
    • Ability to work without close supervision and within established timeframes


    What will it be like to work for Hilton?

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

    https://www.catererglobal.com/job/laundry-technician/hilton-salwa-beach-villas-job95002076

    location:

    Washington D.C., U.S.A.

    skills:

  • Assistant Banquet Manager

    Caterer Global LTD

    description:

    Posting Date Oct 11, 2021
    Job Number 21115096
    Job Category Food and Beverage & Culinary
    Location Le Royal Méridien Doha, Plot SV3, P O Box 23474, Doha, Qatar, Qatar
    Brand Le Méridien
    Schedule Full-Time
    Relocation? N
    Position Type Non-Management
    Located Remotely? N

    At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We're looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.

    POSITION SUMMARY

    Assistant Banquet Manager insures staff is working together as a team. Inspect grooming and attire of staff and rectify any deficiencies. Communicate with guests, other employees, or departments to ensure guest needs are met. Respond to and try to fulfill any special banquet event arrangements. Set up banquet area/room, ensuring cleanliness and proper set up of furniture/equipment. Inspect and maintain table set-ups for cleanliness, neatness and agreement with group requirements and company standards, and resolve any problems. Document pertinent information in appropriate department logbook.

    Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Develop and maintain positive working relationships with others, and support team to reach common goals. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    https://www.catererglobal.com/job/assistant-manager/le-royal-meridien-doha-job94980453

    location:

    Doha, Qatar

    skills:

  • Duty Manager

    Caterer Global LTD

    description:

    Posting Date Sep 08, 2021
    Job Number 21101056
    Job Category Rooms & Guest Services Operations
    Location The Westin Doha Hotel & Spa, Salwa Road, Doha, Qatar, Qatar
    Brand Westin Hotels & Resorts
    Schedule Full-Time
    Relocation? N
    Position Type Management
    Located Remotely? N

    At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests' well-being, and we're energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you're someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

    JOB SUMMARY

    Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

    CANDIDATE PROFILE

    Education and Experience

    • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

    OR

    • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

    CORE WORK ACTIVITIES

    Supporting Property Operations and Guest Relations Needs

    • Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

    • Communicates any variations to the established norms to the appropriate department in a timely manner.

    • Sends copy of MOD report to all departments on a daily basis.

    • Strives to improve service performance.

    • Ensures compliance with all policies, standards and procedures.

    • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

    Supporting Profitability Goals

    • Understands and complies with loss prevention policies and procedures.

    • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

    • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

    Managing the Guest Experience

    • Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.

    • Empowers employees to provide excellent customer service.

    • Provides immediate assistance to guests as requested.

    • Serves as a leader in displaying outstanding hospitality skills.

    • Sets a positive example for guest relations.

    • Responds to and handles guest problems and complaints.

    • Ensures employees understand customer service expectations and parameters.

    • Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.

    • Participates in the development and implementation of corrective action plans to improve guest satisfaction.

    • Records guest issues in the guest response tracking system.

    Assisting Human Resources Activities

    • Participates as needed in the investigation of employee and guest accidents.

    • Observes service behaviors of employees and providing feedback to individuals.

    • Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.

    • Celebrates successes and publicly recognizes the contributions of team members.

    • Ensures employees are cross-trained to support successfully daily operations.

    • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.

    • Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    https://www.catererglobal.com/job/duty-manager/the-westin-doha-job94961069

    location:

    Doha, Qatar

    skills:

  • Learning and Development Executive

    Caterer Global LTD

    description:


    Shangri-La Hotel, Dubai
    The award-winning Shangri-La Hotel, Dubai offers luxurious accommodations, exceptional dining and gracious hospitality in the heart of one of the world's most dynamic cities.
    Located along Sheikh Zayed Road, the 42 storey hotel is 15 minutes from Dubai International Airport and 5 minutes from the Dubai Convention Centre, World Trade Centre, Dubai International Financial Centre and downtown Burj Khalifa Dubai. It is within close proximity to shopping malls including the famous Dubai Mall as well as Dubai's popular beaches.
    The hotel's 302 rooms, serviced apartments, residences and offices offer a combination of traditional luxury and modern functionality. Fantastic views and thoughtfully-selected furnishings create an experience of unparalleled style and comfort.
    As Learning and Development Executive, we rely on you to:

    • Support the Director of Learning & Development in organizing, coordinating and monitoring all training activities in the Hotel
    • Help in the implementation of training sessions and other activities by providing all around support and assistance
    • Prepare administrative and other requirement for training-initiated activities, especially outside trainings
    • Participate and contribute to departmental initiatives and projects

     
    We are looking for someone who has:
    • Passion for people and enjoys interacting with people, a self-starter and a team player
    • Previous experience in the same role, preferably in a luxury hotel environment
    • Strong interpersonal, communication, organisation skills and high attention to detail
    • Is well-versed in using digital tools and an advanced user of Microsoft Office especially Powerpoint and Excel.

     

    https://www.catererglobal.com/job/learning-development-executive/shangri-la-hotel-dubai-job94953670

    location:

    Dubai, United Arab Emirates

    skills:

  • Public Area Attendant

    Caterer Global LTD

    description:

    A Public Area Attendant will support the Public Area Team to maintain all public areas which may require deep cleaning, repairs, and Guest interaction.

    What will I be doing?

    As a Public Area Attendant, you are responsible for the proper working conditions of the entire hotel including Guest rooms, public areas, food and beverage outlets, sports facilities, back-of-house areas, and Team Member facilities. Specifically, a Public Area Attendant will perform the following tasks to the highest standards:

    • Clean all public areas to the standards required
    • Report any damaged or missing items to the Public Area Supervisor
    • Complete deep cleaning projects, as required
    • Answer any Guest inquiries, politely and efficiently
    • Maintain equipment and work areas, including key security
    What are we looking for?

    A Public Area Attendant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

    • A commitment to delivering high levels of service with attention to detail
    • A smart and tidy appearance
    • A positive attitude and good communication skills when interacting with Guests
    • A passion for being on a winning team
    • Strong work ethic

    It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

    • Previous Housekeeping experience

    What will it be like to work for Hilton?

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

    https://www.catererglobal.com/job/public-area-attendant/al-rai-real-state-co-w-l-l-waldorf-astoria-hotel-hilton-company-job94806864

    location:

    Washington D.C., U.S.A.

    skills:

  • Club InterContinental Manager

    Caterer Global LTD

    description:

    About us

    At InterContinental® Hotels & Resorts our role is to put the glamour into international travel. We look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.

    Located in the business and leisure hub of the city, InterContinental® Regency Bahrain offers its guests the perfect location from where to explore the exciting face of Manama. The hotel offers 304 spacious rooms including 4 club floors and 36 luxurious suites. Each room is designed to meet the needs and the expectations of the modern traveler. From sophisticated dining experiences to a taste of traditional romance, InterContinental® Regency Bahrain offers its guest new tastes and unique gourmet treats. With a wide selection of dining options ranging from international, Italian, steakhouse and lounges, InterContinental® Regency Bahrain promises to delight your palate.

    Your day to day

    At the moment we're looking for a Club InterContinentalManager to join our energetic, enthusiastic and passionate team. As a Club InterContinental Manager you’ll manage all aspects of the Club InterContinental ensuring guest experience is personalized and always exceeds expectation. The ideal candidate will develop and implement programs and processes that deliver un-paralleled service and value to a significant number of IHG® Rewards Club accounts, and a large number of VIP and special key guests. 

    What we need from you

    • Bachelor’s degree in Hotel Management, Business Administration, or related field preferred.
    • Duty Management as well as Front Office and Food & Beverage experience for 2+ years in a similar (hotel) environment.
    • Good command of English language, both written and oral. Other languages preferred.
    • Excellent interpersonal skills
    • Excellent planning and organizational skills
    • Has the passion in delivering True Hospitality
    • Opera & Micros Essential

    What we offer

    You’ll join a team passionate about delivering memorable experiences that make our guests feel special, making InterContinental® Regency Bahrain a great place to work. In return we'll give you a competitive financial and benefits package, hotel discounts worldwide and the chance to work with a great team of people. Most importantly, we'll give you the Room to belong. So what's your passion? Please get in touch and tell us how you could bring your individual skills to us.

    https://www.catererglobal.com/job/club-manager/intercontinental-regency-bahrain-job94751145

    location:

    Manama, Bahrain

    skills:

  • Housekeeping Manager

    Caterer Global LTD

    description:

    Ideally with a university degree or diploma in Hospitality or Tourism management. 


    Minimum 2 years work experience as Housekeeping Manager, or Assistant Housekeeping Manager in larger operation. 

    Good problem solving, administrative and interpersonal skills are a must.

    To manage all functions related to the cleanliness of the hotel, including guest rooms, public areas, and back-of-house non-kitchen areas, as well as the laundry and dry-cleaning operation (hotel linen, uniforms and guest laundry).

    https://www.catererglobal.com/job/housekeeping-manager/grand-hyatt-al-khobar-job94442498

    location:

    Washington D.C., U.S.A.

    skills:

  • Director of Engineering

    Caterer Global LTD

    description:

    Kandima is much more than just a holiday. This game-changing destination offers a seriously stylish island setting with extraordinary restaurants and bars and plenty of on-site activities to choose from. Based on our core values of being smart, playful, rooted, responsible and human, Kandima is a place with soul, deeply rooted in Maldives and respectful of our guests, colleagues, community, culture and surroundings. Here, it is all about genuine hospitality with a human touch and smart solutions that make use of the latest innovations – not to mention a playful spirit!


    QUALIFICATION & EXPERIENCE

    • At least High school diploma in Engineering.
    • Minimum 5 years-experience in the engineering and maintenance or related professional area at Management Level.
    • Experience in building and Construction, Engineering, Mechanics, HVAC, electrical and plumbing.

    JOB DESCRIPTION

    • Schedule, implement and monitor a regular, effective, and cost-efficient preventative maintenance program covering all resort machinery, equipment, buildings and infrastructure - ensuring that all areas are regularly cleaned, serviced, and maintained.
    • Scheduling and delegation of work to maintenance staff ensuring that the maintenance program is strictly adhered to i.e. daily/weekly/monthly checks.
    • Respond to maintenance requests from all departments and ensure that work dockets and verbal requests for maintenance are actioned expeditiously ensuring minimal negative impact of the operation or the guest experience.
    • Ensure that corrective action is taken immediately for all faulty machinery and equipment. In consultation with the RGM ensure that spare parts or professional services are flown in to fix the problem within 12 hours of any fault occurring.
    • Follow up on all equipment and machinery sent off the island for servicing/repairs to ensure that it is returned to the island in a timely manner.
    • Maintain comprehensive records of all scheduled and breakdown maintenance undertaken on key plant, machinery, vehicles and resort vessels.
    • Update, review and schedule works from the Monthly action lists and ensure that projects are scheduled and completed by required times.
    • Schedule and maintain a Test & Tag program for all relevant electrical equipment ensuring adequate records are kept at all times.
    • Maintain an Approved Chemical Register for the department ensuring use of only approved chemicals.
    • Ensure that all chemicals are kept in secure locations with appropriate Material Safety Data Sheets (MSDS) visible and that Personal Protective Equipment is available.
    • Implement fire warden and fire prevention measures.
    • Ensure all Fire prevention/fighting equipment is in good condition and that comprehensive six monthly inspections/servicing is conducted by the relevant contractor.
    • Ensure regular fire training for all resort staff as scheduled by the L&D Manager.
    • Overseeing the safe storage and use of fuel and flammable liquid material - ensuring staff are training to handle and deal with spillage, leakage and emergency procedures.
    • Responsible for the resort recycling program ensuring rubbish is collected.
    • Ensuring correct logs are kept for regulated waste and that waste operators return regulated waste logs as required.
    • Compliance with all requirements relating to the maintenance department and grounds department including safe working practices, environmental initiatives, flora and fauna control, chemical storage, Noise, Energy Management and storage, petrochemical handling, etc.
    • Timely completion of the monthly report.
    • Ensuring that weekly check lists are undertaken and that all pumps, wells and associated equipment are cleaned serviced and maintained on a weekly basis.

    https://www.catererglobal.com/job/director-of-engineering/kandima-maldives-job95060218

    location:

    Malé, Maldives

    skills:

  • Health Club (Life Guard)

    Caterer Global LTD

    description:


    Shangri-La Jeddah
    ABOUT THE BRAND
    Our name, Shangri-La, was inspired by James Hilton's legendary novel "Lost Horizon". Hilton's book was about a tranquil haven in the mountains of the Himalayas, called Shangri-La, which cast a spell on all who resided there.
    Shangri-La Hotels and Resorts began in 1971 with our first luxury hotel in Singapore. Today, the group comprises over 100 hotels and resorts in key cities in the Asia Pacific, North America, Europe, and the Middle East. Based in Hong Kong, we are expanding globally with developments underway throughout Asia, Australia, and the Middle East.
    ABOUT THE PROPERTY
    Shangri-La Jeddah will be housed in a prominent development with a 235-room hotel and serviced residences in Jeddah, the second-largest city in Saudi Arabia and the principal gateway to Mecca. Offering stunning views over the water, the hotel will feature four restaurants, function areas totalling 2,118 square meters, a luxury spa and fitness areas, a swimming pool, a children's club, and several lounges.
    Job Summary:
    The Lifeguard is responsible for the day-to-day operation of the swimming pools he/she is assigned to within the Health Club Department. This includes the safety, cleanliness and maintenance of the Pools
    Responsibilities:

    • To be able to identify return guest and VIPs.
    • To ensure that each guest contact session is a delightful experience for the Guest.
    • Never say "No". Always find a way to exceed the guest's needs.
    • Be consistent in our delivery of service.
    • Always meet and exceed customer expectation.
    • Observe and highlight service areas, which can be improved to maximize guest value for money.
    • Conduct guest activities in a timely and efficient manner.
    • Help in ensuring all members' benefits are run within the year.
    • Promote guest recreation activities at all times.

    https://www.catererglobal.com/job/lifeguard/burj-assila-for-hotel-services-job95050736

    location:

    Jeddah, Saudi Arabia

    skills:

  • Bartender

    Caterer Global LTD

    description:

    Posting Date Oct 13, 2021
    Job Number 21116488
    Job Category Food and Beverage & Culinary
    Location Ajman Saray a Luxury Collection Resort Ajman, Sheikh Humaid Bin Rashid Al Nuaimi Street, Ajman, United Arab Emirates, United Arab Emirates
    Brand The Luxury Collection
    Schedule Full-Time
    Relocation? N
    Position Type Non-Management
    Located Remotely? N

    The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world's most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.

    See where your journey can take you. At Marriott International, we believe in seizing opportunities and making your own adventure. A world of opportunity pulls up to your bar with every guest you meet - and you never know who might show up next. That big world also extends to our global, diverse family of associates. Like most families, we're a group of unique individuals who bring different strengths, styles, personalities and interests to the table. And this makes every single day a new discovery. So, we ask, where will your journey take you?

    The impact you'll make

    You are a bright mixologist who is always on the lookout for new beverage trends. When you are behind the bar, you create an energy that is both welcoming and exciting. You take pride in offering our guests a diverse and seasonally-inspired beverage menu, a warm conversation, and helpful suggestions. When you shine, our guests will look forward to relaxing with you after a long day.

    Rewards for work, benefits for your lifestyle

    You'll be supported in and out of the workplace through:

    • Discounts on hotel rooms, gift shop items, food and beverage
    • Learning and development opportunities
    • Recognition programs
    • Wellbeing programs
    • Encouraging management
    • Team-spirited colleagues

    What you'll do
    • Welcome guests
    • Attend to tables
    • Open and serve wine/champagne
    • Prepare garnishes
    • Stock ice, glassware and paper supplies
    • Set up and maintain cleanliness of bar area
    • Process all payment methods and complete cashier reports

    What we're looking for
    • Great storytelling skills
    • Positive outlook and outgoing personality
    • Previous bartending experience is a big plus.

    This role requires the ability to move and lift up to 25 lbs. Standing, sitting or walking for extended periods of time and ensuring a professional appearance in a clean uniform are also required. Prior to employment, we'll ask you to complete safety training and certification.

    Connect your passions with a rewarding opportunity

    You're a beverage enthusiast. And with us, you'll get to both refine and showcase your craft of creating cocktails. Join us and grow through opportunities to explore the business, opening yourself to various career options. No matter your path, we'll make sure you feel right at home.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    https://www.catererglobal.com/job/bartender/ajman-saray-hotel-fze-job95020446

    location:

    Washington D.C., U.S.A.

    skills:

  • Housekeeping Admin Assistant

    Caterer Global LTD

    description:

    Posting Date Oct 10, 2021
    Job Number 21114726
    Job Category Housekeeping & Laundry
    Location Le Royal Méridien Doha, Plot SV3, P O Box 23474, Doha, Qatar, Qatar
    Brand Le Méridien
    Schedule Full-Time
    Relocation? N
    Position Type Non-Management
    Located Remotely? N

    At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We're looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.

    POSITION SUMMARY

    Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare and distribute room assignments to Housekeeping staff. Record, monitor, and update list of 'Do Not Disturb' rooms. Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the 'Do Not Disturb' list. Complete required Housekeeping paperwork.

    Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Ensure adherence to quality expectations and standards. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Enter and locate work-related information using computers. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    https://www.catererglobal.com/job/housekeeping-admin-assistant/le-royal-meridien-doha-job94961129

    location:

    Doha, Qatar

    skills: