Seeking a Customer Service Representative (Data Entry) in Oriskany , NY. Role Description Global Operations (Global Ops) focuses on creating positive experiences for customers and helping the company make the best use of its global resources. We’re looking for unique talent with fresh perspectives that can propel innovation. In this role you will review Group Life claims submission for completeness and accuracy. Records data in the Group Life Claims system for adjudication and determines if claim documentation will need to be reviewed by a Claim Examiner. Handles telephone inquiries to assist callers with the claim process • Handles telephone inquiries from policyholders, beneficiaries, attorneys and families of deceased employees. • Checks Group Life claim documentation or other company forms for completeness and accuracy. • Evaluate Group Life claim submissions for accuracy to ensure correct claim payment. • Evaluate Group Life claim submissions to identify situations requiring referral to Claim Examiner. • Reviews data from various sources, including policyholders; translates it into appropriate media for input into a Windows based computer system (BIOS). • Provide guidance to beneficiaries on claim processes and resolve customer issues swiftly and thoroughly. • Completes all work within turnaround time to meet department and customer objectives. • Maintain production and quality standards. • Ensure compliance with state regulations for Group life claims by sending appropriate notifications. • Perform support functions as needed. • Provide high quality, timely service to policyholders, beneficiaries, attorneys, families of deceased employees and administration; resolve customer issues swiftly and thoroughly by offering recommendations and solutions. • Mentor Reviewers as needed Skills & Requirements • Strong data entry skills required. • Excellent oral and written communication skills. • Ability to adjust to multiple demands and shifting priorities • Preferred: College Degree
HAYS PLC • Utica, U.S.
We are looking for enthusiastic individuals to join our team as a full time work from home customer service representative. We are looking for someone with great communication skills, excellent time management skills and can work independently. Prior customer service and client care experience is preferred but not required. This is a work from home position for residents of the state of Pennsylvania. The responsibilities include but are not limited to: Answering any questions or concerns from our clients regarding their benefits Understand our policies and retention processes Help our customers with upgrades and downgrades on their accounts Manage referrals and multiple accounts Provide guidance and route feedback Other duties as assigned Qualifications:Great communication skills, both verbal and writtenBe self-motivated and have strong desire to work with peopleExcellent time management skillsAbility to work independentlyMust live in the state of Pennsylvania.We are looking for someone that can start as soon as possible. Schedules vary as it will be discussed with the manager. Applicants must be authorized to work in the United States and be at least 18 years old.
Careerbuilder • Philadelphia, U.S.
Full Job DescriptionCustomer Service RepresentativeHelp United passengers reach their destinations, with a smileDo you find the idea of working at an airport exciting? Would you love to help people get where they’re going? Are you a real problem-solver who can stay focused in any situation? You’re the perfect candidate for a role as a part-time Customer Service Representative for United Airlines.As part of our passenger service team, you’ll meet people from all over the world, handle a variety of tasks that make every day different and enjoy a real sense of accomplishment when someone walks away saying “United Airlines is great!”Caring for customersIt is vitally important that our Customer Service Representatives make every interaction a positive oneWhether booking reservations or printing boarding passes, determining alternative flight options or rebooking a reservation, you must be calm, cool and collectedTo be successful, you’ll need patience, empathy, the ability to listen and a knack for making informed decisions in sometimes stressful situationsCaring happens regardless of our customer’s disposition or travel challenges. There will be moments where you will be required to remain calm, positive, and caring even when our customers are notMany routes to successMost new hires start as a Gate or Ticket Agent, helping passengers check in and board, as well as resolving any issues with travel that ariseWe provide paid training, including 1 week of orientation, 2.5 weeks in the classroom and 1.5 weeks on the jobWith experience, you can explore roles in gate services, ticketing, baggage services, international flights and United Club locations, as well as manager or supervisor rolesYou’ll also have the ability to transfer to other locations within our amazing networkThe ability to work any schedule or shift is crucialSince this is a union job based on seniority, you will be assigned your initial schedule to meet our needs at the airportYou must be available for day and night shifts, weekends and holidaysYou will be required to work mandatory overtime, when necessaryAs you gain seniority, you can trade days with colleagues, pick up extra hours and have more control over your schedulePunctuality and reliability are essential—we’ve got flight schedules to meet!The rewards for royal service$16.50/hour, with yearly increases (as per the union contract)Medical benefits for part time (20 - 30 hours per week)Flight privileges: you and your family can fly anywhere in the world on stand-byTime off: you’ll always have two days off in a row and can earn vacation days based on length of serviceA few additional requirementsHigh school diploma, GED or equivalentMinimum of 18 years oldComfortable working on computersPhysical ability to stand and walk for a four-hour shift, as well lift and handle baggageMust pass a background check and drug screenLegally authorized to work in the United States without sponsorship
Receptix • Los Angeles, U.S.
We are looking for a Full Time Work from Home Customer Service Representative. This position offers an opportunity to grow and establish a career from within. Prior customer service and/or client care experience is preferred but not required as we will provide full training. We are looking for someone with great communication skills, excellent time management skills and that can work independently. This is a work from home position for the residents of the state of Texas. The responsibilities include but are not limited to: Explanation of our products and services Provide guidance and route feedback Help our customers with upgrades and downgrades Answering questions or concerns Manage referrals and accounts Other duties as assigned High School Diploma, strong communication skills and desire to work with people are necessary requirements for the position. We are looking for someone that is able to commence work within 0-2 weeks. Other qualifications: Be outstanding at relationship buildingMust live in the state of Texas Must be authorized to work in the United States
Careerbuilder • Pasadena, U.S.
Job DescriptionOverall Job Summary: A Department Manager is responsible for supporting the Sales and Profit goals in the store by setting a plan to deliver the Best Customer Experience in the department. The role will ensure that you have the Best Team and support their development, as well as work with succession planning, talent development, and structured performance management for the team based on results, values, and leadership. The role will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.This position within our Store and Sales Function and reports to our Store manager, and has the following direct reports: Department Supervisor, Sales Advisor.Core Responsibilities includes but is not limited to: Sales and ProfitThe Department Manager is responsible for supporting the Sales and Profit goals in the store by setting a plan to deliver the Best Customer Experience in the department.Regularly analyze and follow up on Sales & Profit KPIs for the department with the Visual Merchandisers. Secure that actions are taken to maximize selling. Support the Visual Merchandisers with these actions by securing the hours and staff needed for a successful executionTogether with the store management team, set the hours plan for the department in line with the sales budgetTogether with the store management team, ensure proper scheduling for the department to maximize conversion and enable commercial activities (department moves, Sales, Deals, etc.) keeping within the frame of the hours planPlan and prioritize actions together with your team that have a clear impact on sellingEnsure the department’s execution continuously meets H&M standards and follow up using the Store Experience Tool (S.E.T.)Together with the visual team you ensure the implementation of the Commercial Handbook for the departmentEnsure Store Operations and Best Practices are followed in the department and throughout the store. This includes, but not limited to: truck planning, intraday, garment care, etc.Ensure H&M Customer Service standards are delivered at all times through active coaching of Sales Advisors and leading by exampleEnsure the maintenance of the department is managed in a cost-efficient way to meet H&M standards and initiate actions accordingly with the store management teamActively prevent loss and ensure the department follows appropriate safety and security guidelinesGive input to the Store Manager and District Teams on allocation and replenishment to secure a good garment level in the department according to sellingInform the Store Manager of any potential risks, threats, and opportunities related to the competitor landscapePeople and TeamsThe Department Manager will ensure the Best Teams and support their development, as well as work with succession planning, talent development, and structured performance management for the team based on results, values, and leadership. The role will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.Manage the recruitment, training, development and succession planning for the department team in line with H&M ROTD best practicesEvaluate and manage the performance of the Department team members; give regular feedback, execute dialogues, development plans, and follows ups and take actions to improve performance and develop the teamActively work with a talent pipeline within the Department/store to support the business needsEnsure clear communication to Store team on business performance, company culture, and training focuses through daily Behind the Seams Meetings and participating in weekly Leadership MeetingsEnsure that health & safety, legal, and security issues are being handled to H&M standards and local laws, securing the employee and customer safety at all timesCarry out supervisory responsibilities in accordance with H&M policies and applicable laws including time off requests, pay, location or title changes, conducting terminations & corrective actions, and making employment decisionsAbility to maintain overall store responsibility in absence of Store ManagerStrengthen our Company Culture by promoting feedback in our daily work and coach your team to do the same Additional Accountabilities:Assist Store Manager with sales and profit responsibility for the storeAccurate recording of sales figures and hoursQualificationsHigh School graduate or equivalent; Associates or Bachelors Degree is preferredMinimum of 2 years of retail management or comparable experienceAbility to lift in excess of 20 poundsAbility to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distanceAbility to climb a ladder and use a step stoolAbility to coach and counsel staff on performance management and progressive discipline techniquesOpen availability including evenings and weekendsBasic computer skills such as browser navigation, software interaction, and data entry are neededMinimal travel required (i.e. Workshops)
H&M Hennes & Mauritz AB • Auburn Hills, U.S.
FULL TIME - IMMEDIATE HIRE! Genesis Marketing Corporation is now hiring ENTRY LEVEL individuals for our open Management Trainee position! For more information on our company, please visit [ Link removed ] - Click here to apply to Management Trainee **Seeking New Grads** Genesis Marketing Corporation is a DYNAMIC marketing firm specializing in customer acquisition and sales management for the 3rd largest energy provider in the United States! Our professional representation and personalized marketing approach make us a leader in the customer service and sales industry! Daily responsibilities include: Face to face presentations to potential energy leadsSales consultationsObtaining new business account holdersMaintaining relationships with existing customersTraining, coaching and team-building Advancement opportunities include: Training and development of new hiresExecutive management positionsOverseeing a team of 10-20 peopleHuman Resources and RecruitmentEntrepreneurshipEveryone at Genesis Marketing Corporation starts within an entry level role because we believe in merit based, organic growth internally in the company. If you've ever heard the phrase "the best coaches are former players", you get it! Since our Management Trainee position is entry level, no direct experience is required. Show us a positive attitude and a strong work ethic, and we'll show you how to be successful! Individuals with the following characteristics tend to do well in our company: Fun, outgoing personalityProfessional demeanorCommunication skillsTeam playerLeadership abilityAmbitiousCompetitiveResilientPassionateRecommended SkillsCareerEntry LevelManagement TraineeRecent GradStudentTraining
Careerbuilder • Calumet City, U.S.
Restaurant and Bar Manager (Italian Cuisine) - Luxury Hotel in LondonLocation: LondonSalary: NegotiableLuxury Hotel in Central London is looking for a strong Restaurant Manager from a luxury hotel or high-end restaurant background with exposure to Italian Cuisine setting. You need to have high volume experience with focus on quality as well as a real passion for developing your team and implementing new standards.ResponsibilitiesTo implement and deliver high quality serviceEnsure all staff are trained to the required standardMaintain and control stock levelsEnsure staffing levels are in accordance with the business requirementBe tactical and hands on operationally focusing on all aspects of running the restaurant including inspecting, implementing and evaluating standards, forecasting and people developmentImplement and Monitor financial Targets in the AreaSet and Measure Departmental Objectives in the areaImplement a Sales StrategyAttend and Present at Heads of Department MeetingAttend and Present at Monthly Trading ReviewsConduct Performance Appraisals and Disciplinary Hearings within the areaEnhance sales initiatives through up selling and promotionsEnsure all areas are compliant with relevant Health & Safety Legislation and Liquor Licensing Laws The Restaurant Manager:Minimum 3 years at restaurant manager/ F&B manager experienceHas a strong background in 4*/5* hotel or restaurantPassion for service and high standardsMust have a real passion for training and developing the teamStrong brand standards and customer service focusFlexibility and a service delivering superstar
COREcruitment LTD • London, United Kingdom
What you'll do...Provides evidence-based vision care to ensure patient's health and well-being by recommending and prescribing medications and other treatment options (for example, red eye, LASIK surgery, cataract surgery) using evidence-based care guidelines; delivering routine vision care; educating patients and store associates on eye health, including contact lens care, disease state management, and safety factors; recommending appropriate patient follow-up; consulting with other health professionals to prepare and coordinate patient care plans in accordance with optometry scope of practice per state board; providing patients with appropriate referrals, as needed, to ophthalmologists and other healthcare professionals; and following up with patient and other health professionals regarding any outstanding diagnostics, tests, or other patient information as needed.Evaluates patients' health condition across and within the full vision center scope of service (for example, visual acuity, visual function and eye health, keratometry, refraction) to ensure proper diagnosis and treatment by reviewing complete patient medical history information and performing comprehensive eye examinations; examining eyes utilizing observation, instruments, and pharmaceutical agents to determine visual acuity and perception, focus, and coordination, as well as identify signs of vision defects (for example, injury, disease, abnormality); prescribing, fitting, and adjusting eyeglasses, contact lenses, and other vision aids; suggesting, ordering, interpreting, and assessing diagnostic tests (for example, glaucoma testing, macular degeneration, Optical Coherence Tomography (OCT)); providing additional vision treatment (for example, foreign body removal) as necessary.Represents the company in vision care and patient engagement by delivering exceptional customer service through all patient interactions; maintaining and updating patient information in vision center systems (for example, BOSS) in a timely, accurate, and confidential manner; assisting vision center staff (for example, opticians) on best practices and procedures; ensuring adherence to state, local, and federal healthcare regulations and Walmart vision center guidelines; performing administrative and retail tasks for the vision center as necessary (for example, financial transactions, patient registration, retail transactions); and working with internal stakeholders (for example, pharmacist, clinics, store management) and external stakeholders (for example, external health care professionals) to ensure overall coordinated and integrated patient care experience and high quality customer service. Provides overall direction by analyzing business objectives and customer needs; developing, communicating, building support for, and implementing business strategies, plans, and practices; analyzing costs and forecasts and incorporating them into business plans; determining and supporting resource requirements; evaluating operational processes; measuring outcomes to ensure desired results; identifying and capitalizing on improvement opportunities; promoting a customer environment; and demonstrating adaptability and sponsoring continuous learning. Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing talent. Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices; developing consequences for violations or non-compliance; and supporting the Open Door Policy. Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives; engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives; and supporting associate efforts in these areas.Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Minimum Qualifications: Doctoral degree in Optometry (OD) from accredited optometry school. Licensed optometrist in good standing in state of practice.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Walmart • Albany, U.S.
Descriptif du poste1. Développement des ventesÉlaborer et exécuter un plan d’action pour un groupe de clients, vendre et promouvoir à distance les gammes de produits pour atteindre les objectifs de ventes, identifier et développer de nouvelles opportunités commerciales.Gérer le groupe de clients de manière structurée, organisée et conforme.Développer des compétences de vente, la prévision des ventes(Forecast) et le suivi des résultats. Mettre en œuvre le processus de vente dans le CRM et maintenir le système à jour.Fournir des communications orales et écrites aux clients externes et internes de manière cohérente, travailler en harmonie avec les autres membres de l’équipe de vente pour mettre en œuvre les plans de vente et de marketing.S’assurer de la satisfaction clientParticiper activement à la formation continue en vente et sur les différentes gammes. 2. Gestion commercialeContrôler les dépenses effectuées pour ces clients, notamment en termes de services (connexion des systèmes, formation SAV, etc.)Établir les reporting hebdomadaires et mensuelsTransmettre toute information afin de mettre à jour la base de données des clients et de la concurrenceAider les clients à passer des commandes via des canaux (options de commerce électronique, etc.).Gérer tous les contrats (location de réactifs, CPRR, commandes permanentes), ainsi que leur prolongation et / ou renouvellement, pour le groupe de clients assignés.Le profil Formation supérieure en biologie ou biotechnologie (Bac + 2/3)Complétée idéalement par une formation commerciale.Expérience commerciale 2 à 3 ans appréciée
Approach People Recruitment • Paris, France
An American Company is seeking a Remote Level 1 / 2 Helpdesk Technical Support Specialist Role Description • We are looking for a Help Desk agent that has previous experience working in a call center type environment. We operate a 24/7x365 help desk, supporting over 200 locations and over 5,000 Active Directory employees and over 17,000 employees. • We handle standard Service Desk contacts pw resets, printer redirects and restarts hardware failure we also monitor circuits and network equipment for all locations along with servers and application monitoring. We support mostly winterms but we also support desktop and laptops and tablets, we are a Dell shop with Windows 7 primarily, with Cisco VOIP. Skills & Requirements Required: • Must have Enterprise/Large Environment Call Center or Technical Phone Support experience (This is a Technical Phone Support position, expectation is high call volume) • 2+ years Help Desk / Tech Support experience (Must be able to handle Level 1 and some 2 technical issues • 2+ year troubleshooting Microsoft Windows OS (looking for strong ability to troubleshoot and resolve problems – we are a DELL Shop with Windows 7 primarily) • Active Directory Experience (password resets, adding / disabling access, etc. • Cisco VOIP (looking for strong ability to troubleshoot and resolve problems) • Ticket System Experience – (ServiceNow, Remedy) • Must be proficient in typing and taking notes while on phone (ideal is 60 WPM) • Ability to prioritize many competing tasks, deal effectively with conflict and provide hands-on assistance to customers as needed • Ability to provide technical support via phone and email (able to type quickly, and fully document support issues) • Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check Preferred: • Any Helpdesk certifications (i.e. HDI certification, CompTIA A+ certification, ITIL) • Knowledgeable of basic networking systems
HAYS PLC • Oklahoma City, U.S.
For our international client near Düsseldorf we are currently looking for a TECHNICAL SERVICE REPRESENTATIVE with an experience in the automotive/ mechanical engineering sector! Tasks: Be the After Sales front-line support link for dealers and distributors within the assigned region (EMEA), as part of a motivated multicultural regional customer service teamSupport all technical and product related issues and inquiries for the products whilst always keeping the consumer mindProvide on-going technical and warranty support to internal departments and Global Support HubsDeliver theoretical and practical training to dealership techniciansYOUR QUALIFICATIONS AND SKILLSTechnician degree or equivalent qualificationPowersport experience is an assetComputer skilled with Web applications, Microsoft Office applications but also SAP and dealer management systemsFluent English and GermanPassion for serving our customers and our dealersExcellent communicator that can adapt easily to different circumstances, individuals, and situationsDemonstrates ingenuity for providing solutions with the ability to make decisions requiring creativity and initiative
Approach People Recruitment • Düsseldorf, Germany
Job DescriptionOverall Job Summary: A Department Supervisor is are responsible for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in your department. The role will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues. This position is within our Store and Sales Function and reports to our Department Manager or Store Manager (based on volume) and has the following direct reports: dotted line to Sales Advisor(s). Core Responsibilities includes but is not limited to: Sales and ProfitThe Department Supervisor is responsible for supporting the Sales and Profit goals in the store by executing the plan to deliver the Best Customer Experience in the store.· Actively work with the Department Manager/Store Manager to support the business needs. Plan and prioritize actions together with your team that have a clear impact on selling· Ensure the stores execution continuously meets H&M standards and follow up using the customer experience tool· Ensure Store Operations best practices are followed by helicoptering the sales floor, maintaining cash point lines, garment care, and fitting room go backs throughout the day to deliver the Best Customer Experience· Ensure H&M Customer Service standards are delivered at all times through active coaching of Sales Advisors and leading by example· Ensure the maintenance of the sales floor is managed in a cost-efficient way to meet H&M standards and initiate actions accordingly with the store management team· Perform all store routines, including the opening and closing of the store, following all Company practices and procedures· Ensure that the truck is processed and follow up to ensure the execution according to guidelines· Actively prevent loss and ensure the store follows appropriate safety and security guidelines· Identify opportunities to increase customer satisfaction and sales with the Department Manager and then execute changes accordinglyPeople and TeamsThe Department Supervisor will support the store team to enhance the customer and working experience in store through coaching. Together with the Store Management team, the Department Supervisor will ensure that all legal requirements and H&M policies are fulfilled.· Ensure clear communication to Store team on business performance, company culture, training focuses through daily Behind the Seams Meetings and participating in leadership meetings· May be assigned overall store responsibility in absence of Store Manager or Department Manager when opening or closing store· Work with timekeeping and scheduling system as part of opening/closing routines· May be asked to train other supervisors as well as complete projects on an as needed basis for their development· Serve as second interviewer and note taker for staff interviews when needed· Act as a management witness, on behalf of H&M, in employee discussions as needed· Ensure that all employee issues are immediately brought to the attention of management team· Assist the management team in the day-to-day supervision of staff by directing and overseeing workflow within the store· Assist the management team with the training and developing of Sales Advisors on the operational side of the business by following up on clear goals and providing timely feedback· Ensure health & safety, legal, and security issues are being handled to H&M standards and local laws, securing the employee and customer safety at all times· Strengthen our Company Culture by promoting feedback in our daily work and coach your team to do the same What You’ll Need to Succeed: High school degree or equivalent; Associates Degree preferred1-2 years of retail customer service experiencePrior supervisory experience is a plusAbility to lift in excess of 20 poundsAbility to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distanceAbility to climb a ladder and use a step stoolOpen availability including evenings and weekendsBasic computer skills such as browser navigation, software interaction, and data entry are neededMinimal travel required (i.e. Workshops)
H&M Hennes & Mauritz AB • Baton Rouge, U.S.