Senior Trilingual Translator

The trilingual Senior Translator/Editor (English Spanish, English French) will be responsible for translating, correcting, editing and creating copy using in-house style guides, glossaries, industry specific dictionaries, project-based terminology and standards to produce error-free, accessible and culturally appropriate translations in Spanish and French.

We are looking for a senior trilingual (English Spanish, English French) translator/editor to join our Design Customer Experience Team. In this role, you'll work with other translators, editorial translation leads along with content strategists, designers, research, product and tech partners to create innovative solutions for existing and prospective customers.

The ideal candidate will have a record of success translating UX and digital content for web and mobile channels in English, Spanish and French. We're looking for a strategic thinker who is passionate about language and improving user experience, with a knack for simplifying the complex and are energized by working in a collaborative, team-based environment. A successful candidate should be able to think quickly and have a firm understanding of the field and culture in which they'll be translating. They'll be active contributors to translation content systems and resources: standards, voice and tone, accessibility libraries, Voice of Chase glossary and defined lists of terms for specific projects.

The person in this role will:

+ Translate, edit, write, proofread, test and improve content including interface language, product education, naming conventions, navigation and other content for web and mobile experiences

+ Create and maintain glossaries, terminology, research, style guides and TMs.

+ Support quality manager when needed

+ Contribute to the management of disputed translations

+ Support Translator's training and project inquiries

+ Participate in the testing of new tools, systems, and procedures

+ Collaborate with editors, product and business partners to understand objectives, goals and requirements.

+ Drive consistency across products and channels, leveraging voice and tone and content standards.

+ Partner with cross-functional teams to provide translations for select digital products and programs, ensuring execution through the delivery process that adhere to controls.

+ Participate in research including user-testing, customer journey mapping and persona development.

+ Adhere to content guidelines, governance and approvals process for assigned programs.

+ Be comfortable presenting concepts and work to peers and leadership.

+ Work independently in a highly focused manner, remain engaged, maintain a high level of productivity and work with ease under deadline pressure.

+ Ability to adapt to changes in working schedule to accommodate business needs.

**Qualifications**

+ Minimum of 5 years translating and editing customer-facing content in English, Spanish and French for digital channels including web and mobile.

+ Excellent verbal and written communication skills, with thorough knowledge of the English, Spanish and French language, grammar, spelling, punctuation, usage and culture.

+ Experience in translation capabilities and translation technical knowledge (translation environment tools, terminology management, terminology analytical evaluation, translation management and Machine Translation)

+ Proactive, solutions-oriented mindset with exceptional attention to detail.

+ Exceptional time management and organizational skills, including the ability to follow schedules, meet deadlines and collaborate on multiple projects. Liaise with colleagues to ensure that translations are true to the original meaning and intended voice and tone.

+ Experience adhering to documented standards for brand and copy including style, voice and tone guidelines, glossaries and project-based terminology.

+ Proficient understanding of cultural sensitivity, and ability to collaborate with people from diverse cultural backgrounds.

+ Experience working with translators, editors and content strategist, designers, researchers, usability specialists, product managers, legal and compliance experts and line-of-business owners.

+ Experience working in Agile environment and ability to adapt to changing work environments.

+ Experience translating for marketing a plus.

+ Bachelor's degree (or higher) preferably in Translation, Applied Linguistics, Communications, Journalism or related field, or equivalent work experience preferred.

**Candidates for this role will be required to take a written Spanish and French proficiency test as well as fluency oral test. Interviews will be conducted in English, Spanish and French.**

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.