Hotel Front Desk Receptionist

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities:

Bookkeeping: keep accurate records of all hotel guest account information

Field customer complaints when necessary

Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information

Communicate with housekeeping to make sure guest rooms are ready

Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests

Qualifications:

High school graduate, GED recipient, or equivalent

Comfortable taking telephone calls and mitigating stressful situations

At least one year of customer service experience

Job Types: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Required)

Work Location: One location, Modesto CA