Service Desk Manager

Job Title: Service Desk Manager

Salary: £40,000 plus bonus

Location: London

We are working with a dynamic real estate group with a growing portfolio. They are looking for a Service Desk Manager/IT Support Manager to manage a small team and deal with technical challenges. This is a hybrid role with 4 days a week spent in the office. There are lots of opportunities with this business for progression, training and personal development.

About the position

• Managing a team of approximately 10
• Using support desk/tech systems that include Fresh Desk, Meraki MDM, Axis CCTV, Brivo Access Control and G Suite
• Ensuring the team provides quality call handing
• Reviewing calls and ticket requests
• Highlighting training requirements

The successful candidate

• Previous experience managing a team
• ITIL foundation or similar
• Experience with incident management
• Good knowledge of Google products, MDM and Asset databases
• Experience managing ticketing systems such as Zendesk, Fresh Service, Connectwise