H&M Retail Sales Advisor

Overall Job Function: Optimizes the store´s selling by providing the customers with a pleasant shopping experience, including customers with garment options and direct service.

Job Responsibility including but not limited to:

Customer Service

• Provide excellent direct and indirect customer service according to H&M standards and meet the 5 basic demands on the selling floor, in the fitting room and at the cash point
• Answer phones courteously and promptly

Job Knowledge

• Actively work with garments, including processing, stocking, replenishing, folding, hanging, displaying and merchandising per H&M guidelines, to maximize selling opportunities
• Ring on the register, report and handle all required transactions, issue receipts and pack merchandise
• Unload delivery truck, receive, open and unpack merchandise and label merchandise with security tags

Efficiency

• Execute reductions, price changes, transfers and cash register routines
• Utilize established H&M policies and procedures to assist in loss prevention and safety for the store and partner with store management as needed

Team Player

• Work effectively with team members to ensure the selling floor, cash point, fitting rooms and stockroom are clean and well maintained per H&M’s store standards
• Adhere to H&M values and internal standards policies and procedures contained in the H&M Employee Handbook

Financial Accountability: None

Qualifications

Minimum Candidate Qualifications:

• High School graduate or equivalent preferred
• 6 months of experience in customer service, retail industry preferred
• Ability to lift in excess of 20 pounds
• Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
• Ability to climb a ladder and use a step stool

Competencies:

• Excellent customer service skills
• Ability to recognize and execute selling opportunities
• Ability and willingness to run a cash register
• Good communication and organizational skills
• Ability to multitask in a fast-paced environment
• Ability to take initiative to complete tasks and solve problems
• Ability to meet deadlines
• Ability to manage time and prioritize
• Must be able to work a flexible work schedule including nights and weekends