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At Sydney Trains our vision is to keep Sydney moving by putting the customer at the centre of everything we do. We work at the heart of local communities and integrate cutting edge technology to deliver efficient rail services which exceed expectations and support a rapidly growing economy. Sydney Trains also operate the Rail Operations Centre and are responsible for the maintenance of assets including tracks, trains, signals, overhead wiring, stations and facilities. We conduct our operations in the community in compliance with the principles of ecologically sustainable development.
Sydney Trains is currently looking for Transport Officers to join their established team in the Fair Compliance Unit. This role is public service focused and fair compliance at its best. As a Transport Officer, you’ll help our customers travelling each day, and educate them on travel conditions when need be. We will teach you everything you need to know about the role, however to be successful, you will need to demonstrate exceptional communication and conflict resolution skills, and see every customer as an individual.
So, what could your work day look like? Check out our Information Pack to see if this is the right role for you.
Do you have what it takes?
Transport Officers are friendly and approachable. They are fair to others, and embrace the diversity NSW has to offer. They also understand that conditions apply when travelling on public transport, and that they are required to educate customers and issue fines and cautions when these conditions are not being followed.
This is not a desk job – each day you will move about our network and interact with our customers and other transport teams, including station staff and bus drivers.
But this role also has its challenges. Transport Officers promote fare compliance for New South Wales’ ever-growing public transport network. As a Transport Officer, you will need to educate customers from all walks of life on travel conditions and at times issue fines and cautions – a tough conversation to say the least. To do this, Transport Officers must be skilled communicators, and display empathy and resilience, while never losing focus in order to provide each and every customer with a safe and pleasant travel experience.
If you love helping and interacting with people on a daily basis, then this might just be the role for you. This is a role where you can really make a difference!
Benefits of being a Transport Officer
Transport Officers enjoy an exciting role where no two days are the same. Transport Officers work in small teams and are out and about on all modes of the public transport network all day, every day, rain, hail or shine. The role offers great work/life balance across morning and afternoon shifts.
Your base location will be Redfern while we provide you with all the necessary training to see you succeed. Following this, you may be able to join a team which starts and finishes on the network at a location which is closer to home.
Please review the Role Description for a full overview of the role.
Why work for Sydney Trains?
Sydney Trains is a world-class organisation with one shared vision - to keep Sydney moving. The Fare Compliance Unit of Sydney Trains operates across all modes of transport including Sydney Trains, NSW TrainLink, Buses, Lightrail, Ferries and Sydney Metro, providing a broad insight into Transport as an organisation. Sydney Trains doesn’t just provide jobs, but genuine career opportunities. On successful appointment to this position, you will be enrolled to complete a Certificate III in Customer Engagement (BSB30215) while working.
The important stuff:
- $65,211 per annum + 10% superannuation + annual leave loading + shift allowances + shift loading as applicable (this is approximately an extra $8,000 per annum)
- Free unlimited travel on all Trains, Buses, Ferries, LightRail and Sydney Metro within the Opal network
- Rostered 5 weeks Annual Leave
- An additional rostered day off each month
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