Department Manager - Riccarton

Job Description

As a Department Manager at H&M, you will spend 80% of your time where it all happens – on the shop floor. Not only because that's more fun, but also to support and lead your colleagues to achieve superb results and inspire customers to keep coming back. You know the importance of listening to your team's ideas and helping them to develop their skills. When you're not on the floor, you’re developing sales strategies and putting plans in place to support your team and the store success.

You enjoy a fast pace and a role where you make quick decisions and put them into practice. You're a problem solver with a positive attitude. You're also well organized and know how to motivate and inspire people around you. In addition to all these great skills, you also have great entrepreneurial spirit, anticipating the needs of our customers and supporting the team to drive outstanding results

• Ensuring that your department team are providing excellent customer service and maximizing sales opportunities in all areas of the store through effective coaching
• Working together with the store Visual team to ensure that our products are displayed according to company guidelines, promotional activity and seasonal trends.
• Recruiting, training and developing your Sales Advisor team together with the Store Manager.
• Planning your staff scheduling and organizing your department to meet the needs of the business and maximize profitability
• Ensuring our store routines, policies and guidelines are met to assist in loss prevention and safety in the store
• Setting an example for your team by acting as a role model using our values. 

Qualifications

Your skills: 

Just like everyone at H&M, we believe you are a sales driven, social, open and ambitious team player full of drive and optimism. Your personal qualities should also include:

• Excellent interpersonal skills and a passion for providing excellent customer service
• Leadership skills - the ability to delegate work, follow up results and provide constructive, straightforward feedback to coach and develop your team
• Being organized and able to prioritize multiple tasks based on the needs of our fast-paced business
• The ability to analyze figures and formulate plans to maximize sales
• The drive and ambition to reach business goals in an effective manner
• A positive attitude and a willingness to learn and improve
• Must have strong leadership experience, to lead this large format team
• At least 1 year experience in a retail management role is preferable