Reporting: Spa Manager and Front of House ManagementMain Function of Position: To deliver the highest standard of customer service to all members and guestsHours: Significant flexibility will be required to meet business needs (including weekends)MAIN DUTIES TO INCLUDE:FinanceTo ensure that all payment transactions are processed according to Company Standards and Guidelines.Meet and exceed sales goals to include member and guest Spa treatment reservations and retail sales (all products).Proper management and debiting of member accounts for services and purchases.OperationsTo greet all members, guests, and visitors in a professional and courteous manner.To scan in members in Book4Time using a membership card and barcode scanner.To ensure that visitors to Wellness at Casa Cipriani only gain entry as a guest of a member.Check in Spa clients in Book4Time and ensure all corresponding paperwork is completed.Escort and tour members, guests, and Spa clients around the facility.To manage professionally, incoming telephone calls and email correspondence.To effectively manage all spa appointments, PT, and class bookings.To provide a general administrative service to the club, guests, clients, and members when required.Assist all guests, members, and clients with WIFI log in details.Deal with lost property by following the Casa Cipriani Lost and Found protocol.Manage the laundry and dry cleaning of member items.Restock retail when needed.Maintain a neat and clean workstation and ensure Spa Reception/Living Room area is always clean.Refresh reception beverage station when needed.MembersTo ensure that all members requests, are delt with effectively.To ensure that all member comments and complaints are passed to the appropriate Manager in a timely manner.Familiarize oneself with member names and faces for proper greeting.To develop a thorough knowledge of all facilities and activities in the club.To ensure that a sufficient supply of promotional literature is available.Print and be able to speak to the details of member account statements to address questions or concerns about balances.PeopleTo communicate effectively with all other departments.To attend Monthly team meetings and training sessions.To understand and adhere to the Health and Safety and Equal Opportunities Policies.Ensure punctuality with shift times.Carry out any other reasonable request as directed by the Spa Manager and any other heads of department.Job Type: Part-timePay: $22.00 per hourBenefits:Dental insuranceHealth insuranceVision insuranceSchedule:Monday to FridayWeekend availabilityEducation:High school or equivalent (Preferred)
Glassdoor Inc. • New York, Stati Uniti
Position: Sales AssociateReports to: Management TeamRoles and ResponsibilitiesBe a part of our purpose led, performance driven brand to “step outside, work together and make it better” by using purposeful actions first and collaborate with others to create positive change.PeopleSells merchandise with superior customer service.Protects merchandise with superior customer service.Accuracy and efficiency in point of sale interactions. PassionPromotes Timberland brand, brand purpose, and lives Timberland brand valuesFriendly, Energetic, Genuine and Personable in all interactions. PerformanceAccountable for all Key Performance Indicators.Adheres to schedules that meet the needs of the business PresentationVisual Merchandising – Windows, tables and graphics are all based on Timberland standards and current directives.Adheres to dress code policy with highest brand standards.Housekeeping - keeping the store clean and neat at all times. ProcessShrink Awareness – demonstrate a high degree of security consciousness to protect Timberland’s assets while at the same time not being exposed to danger.Participates in all incoming and outgoing processing of inventory.Assist in growing customer communication and database by informing customers of email address and phone capture, consumer survey and mailing list collateral.
Timberland Company • Atlantic City, U.S.
2x 3 month temporary part time roles - $30+ Super per hourWork for a fantastic name in the Financial Services spaceBe the face of the company for this friendly and hardworking teamABOUT THE COMPANY Lotus People are delighted to be assisting in the recruit for 2 part time temporary Corporate Receptionists with one of Australia's leading wealth management firms. Based in Brisbane, where the CEO of the company is based, this is a lovely and friendly office in the heart of the CBD. This business is well known in their space and have a fantastic name in the market. With Head Offices in Sydney, they are a leader in their field and have an excellent reputation. With a genuine, supportive, friendly team environment - this is a true employer of choice.ABOUT THE ROLEWe are looking for 2 superstar Corporate Receptionists who are available to work between two shifts, 7.30am – 12.30pm, or 12.30pm – 5.30pm. You will be the first point of contact for all clients, and be the face of the company, and so must be warm, friendly and professional at all times.DUTIESAnswer and manage incoming callsMeet and greet clients Maintain and manage meeting rooms and bookingsMaintain meeting room calendarManaging invoices for the teamEnsuring all catering, equipment and room set-ups are met in a timely mannerEvent management - booking rooms, catering & RSVP'sAdministration support for dealing floor including printing labels for mail, word processing, photocopying and faxingMaintain tidiness of reception and meeting rooms SKILLS & EXPERIENCEExperience working as a Corporate Receptionist, Front of House, Flight Attendant or administrative role is a must!Strong communication skills and immaculate presentationExcellent interpersonal and relationship-building skillsWell organised, process orientated with a positive approachSUMMARY Essentially to be successful in this role, you will be professional and warm with a positive attitude to help and assist everyone that comes into the office, internal or external. You will be willing to work either a morning shift (7.30am – 12.30pm) or an evening shift (12.30pm-5.30pm) 5 days a week and work as a team with the other successful candidate, to ensure that the changeover in the middle of the day is seamless. You will be a strong communicator who can easily build rapport and thrives in a supportive position. These roles are due to start on Monday 17th January and will require availability for the full 3 months to be considered.
JORA • Brisbane, Australia
Job DescriptionOverall Job Summary: The Regional Omni Store Operating Model Lead will contribute towards a seamless customer experience and journey by ensuring the Omni Sore Operating Model is implemented and maintained across the region. The role will set the Regional Store Operating Model strategy, working cross functionally in transforming the role of the physical store in line with the global strategies. The role will drive the mindset change from store task focused to customer relations focused, optimizing the way of working through people, processes, and technology to maximize the physical stores contribution in driving customer satisfaction and omni growth across the region.This position is based in New York, NY within our Sales function, and reports to our Regional Controller, Americas. Core Responsibilities includes but is not limited to: Omni Store Operating ModelActively participate in development of the Global Omni Store Operating Model, presenting ideas, relevant data, and insights from your region.Observe the retail industry development, conducting competitors’ mapping to understand their operation models’ evolution.Own the regional strategy and implementation agenda of the Global Omni Store Operating Model, challenging the evolution to secure locally relevant needs.Ensure the store workload capacity is aligned with long term customer experience ambitions where through workload automation we assure more time dedicated for relations building and engagement with customers.Together with HR, set the regional strategy for the learning, development, and upskilling of our store employees to achieve our customer service expectations.Contribute towards the Regional Business Plan to ensure the physical store operational needs and cost development is aligned with forecasted profit and sales.Co-create the tech roadmap for the physical store to support the regional needs for both the customer and colleague experienceOptimize Store Operations through People, Processes, and TechnologyUse Omni customer insights to reduce the pain points impacting on the physical store customer journey, setting Omni focused actions across your region.Follow up to secure a consistent level of Store Operational Foundation, applied best practices, and expected key results across your region.Ensure implementation of new and updated Store Operational Best Practices based on the role of the physical store transition towards the desired state.Secure our colleagues’ access to relevant customer, product, and selling data, defining methods to use it to drive Omni sellingDrive Change through Collaboration and Empowered TeamsThrough strong collaboration and alignment, ensure the mindset shift across your region towards customer centricity and omni growth in the physical store.Secure the upskilling, competence, and talent pipeline of the Sales Market Store Operations team.Participate in driving organizational change to secure the evolution of our physical store portfolio and operating model Additional Accountabilities:Responsible for the overall budget including payroll amount, number of stores and volume of sales, number of vendors or contracts working with, etc.QualificationsWhat You’ll Need to Succeed: Preferred 5-7 years of experience with Retail Omni Operations, Technology, Ecommerce, and customer experience.2+ years of experience leading large and complex change journeys with multiple stakeholders including at senior level.Experienced leader and retail strategist with a passion to explore new ideas and inspire change across the organization.Change management experience, project management understanding, and ability to work with data and insights to convert into recommendations and decisions.Strong understanding of how the physical store operates and the role of the store in creating a seamless Omni Customer Experience.Good understanding of how tech product development can positively impact an Omni Store Operating Model from both a customer and colleague perspective.Ability to understand and convey the importance of our physical store colleagues in achieving the desired Omni Customer Experience.Understanding the role of the store as a touchpoint on the customer journey.Ability to influence organizational change and implement strategies on a wide scale.Excellent written and verbal communication skills.Travel is required, including the potential for international travel.
H&M Hennes & Mauritz AB • New York, U.S.
Job SummaryManage the phone switchboardReceive, direct and relay telephone messagesGreet, assist and / or direct visitorsAssist in planning, preparations of meetings, conferences and conference telephone callsProvide administrative supportProvide general information regarding the Firm’s functions and respond to routine inquiries externally and internallyJob RequirementsExperience of dealing with the publicExperience within a professional services firm is desirablePrevious experience of working within an office environmentExperience of a windows operated computerAbility to handle individuals swiftly, decisively and rationally
EDARABIA • Dubai, United Arab Emirates
Responsible for inbound telesales of Comcast services to small-to-medium business customers.Core ResponsibilitiesMeet and exceed sales quotas by generating sales from inbound calls and follow-up with potential customers to sell Comcast Business Services products or services.Ensure CRM software is accurate and up to date on daily basis.Manage the customer relationship from initial call, through close to resolve on the first call or escalate appropriately.Deliver best-in-class customer experience and represent Comcast Business Services in a professional and courteous manner to prospects and customers.Keep up-to-date on product knowledge, industry information and competitive landscape.Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.Other duties and responsibilities as assigned.Employees at all levels are expected to:Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team - make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Respect and promote inclusion & diversity.Do what's right for each other, our customers, investors and our communities.
Careerbuilder • Chicago, u.s.
Amazon.com Services LLC - New York, NY, USAAmazon is seeking passionate and experienced stylists to provide world class service to luxury fashion and beauty customers via various virtual platforms and events. As a Luxury Stylist, you will build new client relationships, nurture existing relationships and re-engage inactive clients by ensuring an exceptional and personal experience for each client. The ideal candidate will have luxury client-facing experience, be passionate about luxury fashion and beauty products, and excel in customer communication and multitasking. Candidates must have a proven track record of driving sales for brand partners and exceptional customer service via their personal client book. Candidates must thrive in a start-up environment where they bring creativity, demonstrate long-term thinking, and an ability to navigate an ambiguous and changing business. Candidates should be highly motivated, independent and passionate about luxury customer service.2+ years Luxury client-facing experience3+ year relevant fashion or beauty experience which can include retail sales/styling, personal shopping, concierge service, online styling, editorial styling, merchandising, etc.Demonstrated passion for thoughtful, creative and elevated customer service, flexible to adapt quickly to changing customer and business needsA strong luxury fashion or beauty knowledge base including an array of brands/designers, styles, and current international trendsExceptional communication skills, including the ability to clearly communicate in writing and speech to a global customer and brand baseConfidence and the ability to make decisions under pressureComputer savvy with knowledge of MS Office Suite; familiarity with multiple web browsers, windows navigation, instant messenger tools (e.g., chat), and social mediaFlexibility with schedule, including weekends/evenings and occasional holidays, to service customers This team’s operating hours are 8 hours per day (9am-5pm EST), 7 days a week, and subject to change. Candidates must have flexibility to work a variety of shift assignments including nights/weekends/holidays. This is a remote position hiring for employees located in New York or Los Angeles. Provide world class recommendations for customers by utilizing fashion, beauty and/or styling expertise, brand and trend knowledge, trainings, customer data and a variety of in-house software programs (e.g. chat feature, CRM tooling)Identify and understand customer needs such as personal preferences, lifestyles, and wardrobe or beauty regimen opportunities to create personalized recommendations for clientsDevelop thoughtful assortment curations and provide expert advice to inspire customers to discover Luxury Stores selection and servicesUtilize a variety of software programs to address concurrent inbound requests and resolve customer inquiries with a positive and elevated tone, and personal and solution-oriented mentalityBuild and maintain positive rapport and long-term relationships with customers by proactively engaging and assisting them across customer preferred channels (e.g., chat, video, phone, email, in-person)Leverage and build CRM insights to develop strong customer relationships and ensure retentionPresent products and services to customers by exhibiting knowledge that helps gain and retain customer trust and confidenceConvert customer sessions into multi-unit sales through Lookbook creations, category/brand referrals, and event introductions based on customer needs and preferencesAnnotate comprehensive summaries and notes regarding customer interactions, preference and feedback. Manage client transfers during shift transition.Support Outbound clienteling efforts such as client outreach, VIP events, or other relationship building initiativesSupport broader Luxury Stores team such as Customer Service and Brand Management team when needed to ensure world class service to all Luxury Stores clientsActively promote the Amazon Fashion and Luxury Stores brand and keep a strong positive, professional image during all Customer interactionsDemonstrate entrepreneurship and ownership by providing feedback and suggestions to improve broader service offering and luxury shopping experienceDemonstrate independent problem solving skills while prioritizing multiple tasks and deadlines, ensuring you lead with customer obsessionAchieve and exceed daily, weekly and monthly performance metricsBe creative yet intentional to find ways to go above and beyond for your customersFashion Merchandising, or equivalent, degreeAA or Bachelor’s degreeBi-lingual a plusAbility to be analytical with data, to listen to and interpret customer needs, and to anticipate future needs
Glassdoor Inc. • New York, U.S.
Centre for Dentistry – Brighton VICWe are a dynamic and rapidly-growing dental practice looking for a career-minded Front Office Team Member who wants to grow with us.Are you a confident and outgoing communicator?Do you enjoy caring for people and helping them to feel relaxed?Would you love to be part of a team and be valued for your enthusiasm and energy?Are you looking to be part of a dental business where you can put your hospitality and problem solving skills to work?We are looking for an amazing Front Office Team member who:Understands the important role a Front Office Team Member plays in developing a dental practice through effective appointment scheduling and management.Understands the importance of having a bright and cheerful first impression for patients making contact with us.Is confident enough to hold their own in conversation with patients who come into the practice.Is able to multi-task and juggle competing priorities.Is tech-savvy and always looking for ways to leverage technology in helping the business become more efficient.Enjoys working in a team and playing a vital role connecting the clinical and administration parts of a dental practice.Demonstrates their exceptional ability to communicate with patients and the broader team in a collaborative environmentIs appreciated for their contribution to smooth business operations.
JORA • Melbourne, Australia
Work for a globally recognised brand - TOYOTA. Waterloo Location, full time role working 8:30am – 5:30pm Monday to Friday.This position offers an exciting & dynamic working environment with genuine opportunities for career progression... At Sydney City Toyota we strive to achieve the 'ultimate' in sales and service. Sydney City Toyota currently has an opportunity for an enthusiastic and guest focused receptionist to join our dedicated service team.What we can offer:Training and personal development opportunitiesGreat facilities, management and staff benefitsA variety of tasks, challenges and responsibilitiesA down to earth and fun team environmentCompany discounts on new and pre owned vehicles, parts and servicing Wellness benefits such as - our employee assistance program, free annual flu vaccine and financial advisory servicesAs the first point of contact for our service department, you will have a very important role to ensure our guests receive an effortless experience and the highest level of service possible. Your day will consist of a wide range of reception and administration activities including:Demonstrating professional yet friendly serviceAnswering inbound calls & effectively directing callsAccurately taking messages, meeting & greeting guestsProactively dealing with guests & accommodating their needsMaintaining the presentation of the service reception areaAdhoc service administration dutiesAssisting our service advisors when need beTo be successful in this position you will be well presented and have a warm and welcoming manner. You will also possess:Previous experience in a busy reception/front desk positionA strong customer service ethic and interpersonal skillsAble to show empathy in dealing with our guestsStrong attention to detail & excellent organisational skillsA clear & professional phone mannerAbility to adapt to new systems
JORA • Sydney, Australia
Are you an experienced customer service representative with a passion for animals?Peninsula Vet Care is a group of five locally owned and operated veterinary hospitals combined with a 24 hour emergency and specialist referral hospital on the beautiful Mornington Peninsula.We have an exciting opportunity for a highly motivated customer service representative with exceptional communication skills to join the team at our Mornington general practice hospital.If customer service is your passion and you would also love the opportunity to make a positive difference in the lives of owners and their beautiful pets, then read on!About the roleWe are looking for a part-time (approx. 32 hours) receptionist to work four weekdays and a one in four Saturday rotation.The position includes the following responsibilities:Managing multiple incoming phone lines and directing callsScheduling appointments and communicating booking requirements to clientsCommunicating patient arrivals and emergencies to clinical staffFinalising invoices, processing client payments and balancing the tillAssisting clients with pet insurance applicationsMaintaining a clean and presentable front of houseCompleting a variety of administration tasksAbout youThe successful candidate will have and be able to demonstrate the following:Minimum three years’ experience in a general receptionist roleAbility to provide high levels of customer serviceExceptional phone manner and communication skillsThe ability to build positive relationships Strong organisational and time management skillsThe ability to work efficiently and with initiative in a fast-paced environmentA professional and positive demeanour
JORA • Melbourne, Australia
As a Professional Security Officer for Allied Universal you will be responsible for the security and safety of our client’s property and personnel. As the Allied Universal Security Officer, you will know all site-specific policies and procedures, and implement emergency response activities as appropriate, while providing superior customer service.QUALIFICATIONS/REQUIREMENTS:Be at least 18 years of agePossess a high school diploma or equivalent, or 5 years verifiable experiencePossess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective mannerLicensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.As a condition of employment, employee must successfully complete a background investigation and a drug screen in accordance with all federal, state, and local lawsDriving Positions: must possess a valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required.Display exceptional customer service and communication skillsHave intermediate computer skills to operate innovative, wireless technology at client specific sitesAbility to handle crisis situations at the client site, calmly and efficientlyAble to:Work in various environments such as cold weather, rain/snow or heatOccasionally lift or carry up to 40 poundsClimb stairs, ramps, or ladders occasionally during shiftStand or walk on various surfaces for long periods of time
Careerbuilder • Selma, U.S.
Job SummaryProvide exceptional customer service experience as would be expected in a luxury retail environment by greeting, listening and assisting customers in their needs and by demonstrating an excellent knowledge of the products in the shop.Participate in the achievement of your individual and store goals, enhancing and developing the business.Discuss with clients and provide advice on general trends in fashion that demonstrates your passion and knowledge for fashion /luxury.Build and strengthen relationships with customers –you will be expected to reach out to clients for follow up calls, special events and product launches in the shop.Possess the ability to deal with clients of all nationalities and personalities by always making the customer feel welcome in the shop and at ease.Your own positive nature and passion for luxury fashion should come across in your sales approach to the customer.Contribute to the maintenance of the visual display of product in accordance with the visual standards of the store, and ensure an appropriate level of product is always on display.RequirementsA t least 3 years of retail sales experience working with Fashion brands.Must have experience with Mid to High End Luxury Fashion brands.University Degree educated.Strong written and verbal English communication skills (Arabic is a plus).Adequate computer skills (knowledge of Retail Pro is a plus).
EDARABIA • Dubai, United Arab Emirates