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CRM ManagerLondon - hybrid working£45,000-£55,000Our client is a leading wellbeing brand with an exclusive collection of members clubs and hotels across UK and Europe.The CRM Manager will play a pivotal role in driving new member acquisition, streamlining onboarding experiences, and supporting regional marketing teams in delivering impactful, data-driven communications.This is a unique opportunity to shape the future of CRM platforms, structures, and strategies within a dynamic and evolving organisation.The role:Develop and execute CRM campaigns to drive lead generation and sales, collaborating with regional teams and optimizing conversion through reporting and A/B testing.Oversee CRM systems, partner relationships, and data collection, ensuring strategies align with business goals and comply with data privacy regulations.Create CRM calendars, craft compelling communications, and implement re-engagement strategies to reduce churn and enhance member loyalty.Work with analytics teams to develop dashboards, track performance, and refine CRM strategies based on data-driven insights.Support CRM platform evolution, collaborate with IT on system implementation, and drive innovation in CRM processes.Implement test-and-learn methodologies, optimise campaigns, and stay ahead of industry trends to maintain best-in-class CRM operations.ExperienceMinimum 3 years’ experience in a CRM role within a fast-paced environment.Strong analytical skills with the ability to interpret data and drive CRM effectiveness.Experience with HubSpot is essential.Knowledge of MarTech integrations and onboarding new partnersCreative mindset with a keen eye for communication design and engagement.Strong stakeholder management and cross-functional collaboration experienceExperience working in global or multi-region organisations is advantageous.Proficiency in MS Office, particularly Excel and PowerPoint.Willingness to travel occasionally.

COREcruitment LTD • London, UK

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church’s, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities.Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.JOB PURPOSETo be the “ambassador” who conveys the Brand’s philosophy and values. As such, to be responsible for maximising the sales performance by fostering the relationship with the customer and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world.RESPONSIBILITIESWelcome and serve the customer, providing an excellent in-store experience at all times.Demonstrate brand and product knowledge, based upon the training programme provided, as well as keeping up to date with the luxury environment and competitors.Proactively deliver the Brand’s selling ceremony, maximising sales opportunities in order to achieve store sales target and KPIs.Maintain and develop client relationships through an individual approach, leveraging Customer Relationship Management and digital tools.Deal effectively with customer queries and after sales care, liaising with the line manager when necessary.Maintain the sales floor and visual display to a high standard in line with Brand guidelines.Follow the Company operational guidelines, policies and stock procedures.KNOWLEDGE AND SKILLSPassion for building long-lasting relationships with clients and peersProblem solving, curiosity and interest in luxury/fashionExperience in a luxury or premium retail environmentBeing able to work in team, as well as aloneExcellent communication and interpersonal skillsPassion and knowledge of the shoemaking industry and affinity with the Brand

WorKorner • Bruxelles, Belgio

Atempo spa - agenzia per il lavoro, Filiale di Lucca assume per azienda cliente settore metalmeccanico:CRM ManagerIl/la candidato/a ideale sarà responsabile della gestione delle relazioni con i clienti, ponendo il cliente al centro delle strategie aziendali e garantendo la piena comprensione e soddisfazione delle sue esigenze.Responsabilità principali:Sviluppare e implementare strategie di CRM per migliorare la relazione con i clienti e soddisfare le loro esigenze;Analizzare i comportamenti dei consumatori, focalizzandosi su parametri come frequenza di acquisto, valore medio degli acquisti e durata dell'interazione;Gestire le tecnologie e i software necessari per implementare le strategie CRM;Monitorare e analizzare i costi delle campagne CRM, delle tecnologie utilizzate e dei programmi fedeltà;Collaborare con i vari reparti aziendali per garantire che le strategie CRM siano in linea con gli obiettivi complessivi dell'azienda.Requisiti:Esperienza pregressa come back office commerciale;Titolo di studio in discipline economiche o comunicazione;Buona conoscenza delle lingue inglese e francese;Abilità nella gestione di progetti e nella pianificazione strategica;Capacità di lavorare in team e di comunicare efficacemente con diverse funzioni aziendali.Luogo di Lavoro: Lucca (LU)Orario: full time da lunedì al venerdìNon verranno presi in esame i profili che non corrispondono alle caratteristiche richieste.

ATEMPO Spa • Lucca, Italia