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Bilingual (English/Russian) Senior Clinical Admin Coordinator - Work From Home

If you are located within the state of Washington, Oregon or Idaho, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges. Energize your career with one of Healthcare’s fastest growing companies.  You dream of a great career with a great company – where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.This opportunity is with one of our most exciting business areas: Optum – a growing part of our family of companies that make UnitedHealth Group a Fortune 10 leader.Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.This position is full-time (40 hours/week) Monday - Friday. Employees are required to work our normal business hours of 9:00am – 5:30pm. It may be necessary, given the business need, to work occasional overtime or weekends.*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:High School Diploma / GED (or higher)Bilingual and fluent in English/Russian1+ years of call center and / or telephonic customer service experience1+ years of professional experience in an office setting using the telephone and computer as the primary instruments to perform the job duties1+ years of Healthcare/ insurance experience and/or Social work/community outreach/advocacy experience1+ years experience analyzing and solving customer problemsWork experience using Microsoft Word (edit, create & save documents), Microsoft Excel (sorting & filtering data), and Microsoft Outlook (email, folders, attachments and calendaring)Must be available to work Monday – Friday 9:00am-5:30pm PSTMust have capability to work from homePreferred Qualifications:Bachelor’s Degree in Social Work, Public Health or related fieldPrevious experience as a telecommuterMedicaid and / or Medicare experienceExperience working with medical terminologyTelecommuting Requirements:Reside within the state of Washington, Oregon or IdahoRequired to have a dedicated work area established that is separated from other living areas and provides information privacyAbility to keep all company sensitive documents secure (if applicable)Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet serviceSoft Skills: Must be able and comfortable with maintaining metrics and goals within the departmentMust be comfortable working on the phone and multiple systems on the computer simultaneously while assisting membersMust be comfortable making outreach to members without prior engagementExcellent Organizational SkillsTelephone etiquette

Careerbuilder • Bremerton, U.S.

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