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H&M Retail Department Manager

Job DescriptionOverall Job Summary: A Department Manager is responsible for supporting the Sales and Profit goals in the store by setting a plan to deliver the Best Customer Experience in the department. The role will ensure that you have the Best Team and support their development, as well as work with succession planning, talent development, and structured performance management for the team based on results, values, and leadership. The role will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.This position within our Store and Sales Function and reports to our Store manager, and has the following direct reports: Department Supervisor, Sales Advisor.Core Responsibilities includes but is not limited to: Sales and ProfitThe Department Manager is responsible for supporting the Sales and Profit goals in the store by setting a plan to deliver the Best Customer Experience in the department.Regularly analyze and follow up on Sales & Profit KPIs for the department with the Visual Merchandisers. Secure that actions are taken to maximize selling. Support the Visual Merchandisers with these actions by securing the hours and staff needed for a successful executionTogether with the store management team, set the hours plan for the department in line with the sales budgetTogether with the store management team, ensure proper scheduling for the department to maximize conversion and enable commercial activities (department moves, Sales, Deals, etc.) keeping within the frame of the hours planPlan and prioritize actions together with your team that have a clear impact on sellingEnsure the department’s execution continuously meets H&M standards and follow up using the Store Experience Tool (S.E.T.)Together with the visual team you ensure the implementation of the Commercial Handbook for the departmentEnsure Store Operations and Best Practices are followed in the department and throughout the store. This includes, but not limited to: truck planning, intraday, garment care, etc.Ensure H&M Customer Service standards are delivered at all times through active coaching of Sales Advisors and leading by exampleEnsure the maintenance of the department is managed in a cost-efficient way to meet H&M standards and initiate actions accordingly with the store management teamActively prevent loss and ensure the department follows appropriate safety and security guidelinesGive input to the Store Manager and District Teams on allocation and replenishment to secure a good garment level in the department according to sellingInform the Store Manager of any potential risks, threats, and opportunities related to the competitor landscapePeople and TeamsThe Department Manager will ensure the Best Teams and support their development, as well as work with succession planning, talent development, and structured performance management for the team based on results, values, and leadership. The role will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.Manage the recruitment, training, development and succession planning for the department team in line with H&M ROTD best practicesEvaluate and manage the performance of the Department team members; give regular feedback, execute dialogues, development plans, and follows ups and take actions to improve performance and develop the teamActively work with a talent pipeline within the Department/store to support the business needsEnsure clear communication to Store team on business performance, company culture, and training focuses through daily Behind the Seams Meetings and participating in weekly Leadership MeetingsEnsure that health & safety, legal, and security issues are being handled to H&M standards and local laws, securing the employee and customer safety at all timesCarry out supervisory responsibilities in accordance with H&M policies and applicable laws including time off requests, pay, location or title changes, conducting terminations & corrective actions, and making employment decisionsAbility to maintain overall store responsibility in absence of Store ManagerStrengthen our Company Culture by promoting feedback in our daily work and coach your team to do the same Additional Accountabilities:Assist Store Manager with sales and profit responsibility for the storeAccurate recording of sales figures and hoursQualificationsHigh School graduate or equivalent; Associates or Bachelors Degree is preferredMinimum of 2 years of retail management or comparable experienceAbility to lift in excess of 20 poundsAbility to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distanceAbility to climb a ladder and use a step stoolAbility to coach and counsel staff on performance management and progressive discipline techniquesOpen availability including evenings and weekendsBasic computer skills such as browser navigation, software interaction, and data entry are neededMinimal travel required (i.e. Workshops)

H&M Hennes & Mauritz AB • Auburn Hills, U.S.

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Department Manager - Riccarton

Job DescriptionAs a Department Manager at H&M, you will spend 80% of your time where it all happens – on the shop floor. Not only because that's more fun, but also to support and lead your colleagues to achieve superb results and inspire customers to keep coming back. You know the importance of listening to your team's ideas and helping them to develop their skills. When you're not on the floor, you’re developing sales strategies and putting plans in place to support your team and the store success.You enjoy a fast pace and a role where you make quick decisions and put them into practice. You're a problem solver with a positive attitude. You're also well organized and know how to motivate and inspire people around you. In addition to all these great skills, you also have great entrepreneurial spirit, anticipating the needs of our customers and supporting the team to drive outstanding resultsEnsuring that your department team are providing excellent customer service and maximizing sales opportunities in all areas of the store through effective coachingWorking together with the store Visual team to ensure that our products are displayed according to company guidelines, promotional activity and seasonal trends.Recruiting, training and developing your Sales Advisor team together with the Store Manager.Planning your staff scheduling and organizing your department to meet the needs of the business and maximize profitabilityEnsuring our store routines, policies and guidelines are met to assist in loss prevention and safety in the storeSetting an example for your team by acting as a role model using our values. Qualifications Your skills: Just like everyone at H&M, we believe you are a sales driven, social, open and ambitious team player full of drive and optimism. Your personal qualities should also include:Excellent interpersonal skills and a passion for providing excellent customer serviceLeadership skills - the ability to delegate work, follow up results and provide constructive, straightforward feedback to coach and develop your teamBeing organized and able to prioritize multiple tasks based on the needs of our fast-paced businessThe ability to analyze figures and formulate plans to maximize salesThe drive and ambition to reach business goals in an effective mannerA positive attitude and a willingness to learn and improveMust have strong leadership experience, to lead this large format teamAt least 1 year experience in a retail management role is preferable

H&M Hennes & Mauritz AB • Christchurch, New Zealand

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Department Manager

Job DescriptionRole responsibilities include, but are not limited to:SALES & PROFIT You are responsible for supporting the Sales and Profit goals in your store by setting a plan to deliver the Best Customer Experience in your department.• You regularly analyze and follow up on Sales & Profit KPIs for your department with the Visual Merchandisers. You secure that actions are taken to maximize selling. You support the Visual Merchandisers with these actions by securing the hours and staff needed for a successful execution.• Together with your store management team, you set the hours plan for your department in line with the sales budget.• Together with your store management team, you ensure proper scheduling for your department to maximize conversion and enable commercial activities (department moves, Sale, Deals, etc.) keeping within the frame of the hours plan.• You plan and prioritize actions together with your team that have a clear impact on selling.• You ensure your department’s execution continuously meets H&M standards and follow up using the Store Experience Tool (S.E.T.)• Together with your visual team you ensure the implementation of the Commercial Handbook for your department• You ensure Store Operations and Best Practices are followed in your department and throughout the store. This includes, but is not limited to: truck planning, intraday, garment care, etc.• Ensure H&M Customer Service standards are delivered at all times through active coaching of Sales Advisors and leading by example.• Ensure the maintenance of your department is managed in a cost-efficient way to meet H&M standards and initiate actions accordingly with your store management team.• Actively prevent loss and ensure your department follows appropriate safety and security guidelines• Give input to your Store Manager and District Team on allocation and replenishment to secure a good garment level in your department according to selling• You inform your Store Manager of any potential risks, threats and opportunities related to the competitor landscape.PEOPLE & TEAMSYou ensure you have the Best Teams and support their development. You work with succession planning, talent development and structured performance management for your team based on results, values and leadership.You work in accordance with legal requirements and H&M standards, policies and procedures to meet the expectations of customers and colleagues.• Manage the recruitment, training, development and succession planning for your department team in line with H&M ROTD best practices• Evaluate and manage the performance of your Department team members; give regular feedback, execute dialogues, development plans and follow-ups and take actions to improve performance and develop your team• Actively work with a talent pipeline within your Department/store to support the business needs• You ensure clear communication to Store team on business performance, company culture and training focuses through daily Behind The Seams Meetings and participating in weekly Leadership Meetings• Ensure health & safety, legal and security issues are being handled to H&M standards and local laws securing the employee and customer safety at all times• Carry out supervisory responsibilities in accordance with H&M policies & applicable laws including approving time off requests, pay, location or title changes, conducting terminations & corrective actions & making employment decisions• Ability to maintain overall store responsibility of store in absence of Store Manager• You strengthen our Company Culture by promoting feedback in our daily work and coach your team to do the same.QualificationsHigh School graduate or equivalent; Associates or Bachelor’s Degree is preferred• Minimum of 2 years’ of retail management or comparable experience• Ability to lift in excess of 20 pounds• Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc. ) for a short distance• Ability to climb a ladder and use a step stool REQUIREMENTS:• Ability to coach and counsel staff on performance management and progressive discipline techniques• Open availability including evenings and weekends• Basic computer skills such as browser navigation, software interaction and data entry are needed• Minimal travel required (i.e. Workshops)FINANCIAL ACCOUNTABILITY:• Assist Store Manager with sales and profit responsibility for your store• Accurate recording of sales figures and hours

H&M Hennes & Mauritz AB • New York, U.S.

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