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Risultati per: It technician in Algiers, Algeria

IT Technician

Job DescriptionJob Responsibilities:The Deskside Technician will provide client specific IT support to the End Users, handle IT related problems in order of priority and within the optimum time scale, in accordance with procedures and project SLA’s. This role will require an individual to solve customer support issues by visiting the customer’s location and may involve supporting multiple facilities. Deskside Technicians interfaces with the Service Desk and other support teams to achieve the deliverables supporting the IT Services contract. Candidates will be required to have basic PC support knowledge and experience with common support tools. SkillsRequired Competence, Experience and Education:English and Arabic fluency2-3 Years’ experience in an IT Support RolePC (Desktops/Laptops) – Hardware and Software TroubleshootingAbility to resolve Windows 7 and Windows 10 Operating System ErrorsBasic Network troubleshooting skills and knowledgeProficient in Microsoft Office latest SuitesUnderstanding of Symantec Endpoint Protection softwareITSM Tool Set (Ticket Management Software) preferredCorrectly track incidents and calls timely and accuratelyBasic Knowledge of Microsoft Active DirectoryMicrosoft Group Policy Objects experienceImplement virus detection and eradication proceduresDiagnose printer and other peripheral device failures and implement solutionsProvide installation and upgrade services of supported hardware and softwareHardware installation, movement and de-installationDiagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.)Support of key engineering applications at use within the businessBasic support of tablets/smart devicesCandidates need to be flexible, efficient and able to work independentlyAbility to communicate technical information to non-technical audiencesStrong sense of customer serviceGood organizational skillsExcellent Verbal and Written Communication SkillsAbility to multitaskTeam focused Inc. • Algiers, Algeria