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Résultat pour: Customer reception in Roma, Italia
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Hotel Front Desk Receptionist

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom ******************** all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by ******************** International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Caterer Global LTD • Dubai, United Arab Emirates

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Restaurant Shift Leader

Restaurant shift leaders are our first line of supervisors and we grow our employees from within. This position is designed to be an entry level management position. Restaurant shift leaders provide customers with friendly customer service. Other responsibilities include maintaining a safe environment for the restaurant, making and maintaining food products in accordance with health regulations and company standards, completing required paperwork accurately and timely, following company guidelines, operating all assigned equipment safely and efficiently, completing all store task and activities assigned by management, being timely and punctual with attendance, and maintaining personal grooming and appearance at all times.What Are We Looking For?Love's is a customer driven company. Because of this, we are looking for individuals who like a family atmosphere, have great attitudes, provide consistent customer service, can work in a team environment with a high sense of urgency.Your Road to Success can start here if you have:Customer first attitudePrevious experience as a retail shift leader or supervisorAbility to run a cash registerAbility to run accurate gas and diesel transactionsAbility to use calculator, computer, telephone, and other equipment as neededMust be able to properly lift, pull, and push up to 50lbs.Must be able to stand up for at least an 8 hour shiftMust be able to work a flexible schedule of nights, days, weekends, and holidaysBenefits: - Flexible Schedule - Life insurance - Competitive pay paid weekly - Holiday pay - Competitive Medical/Dental/Vision Plans - Career development programs - 401(k) with matching contributions - Hourly Bonus Program (Golden Hearts)

Caterer Global LTD • Cincinnati, Stati Uniti

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Addetto/a al booking - inglese fluente

Randstad Italia S.p.A., filiale di Palermo, ricerca per azienda cliente operante nel settore turistico una risorsa da inserire nel ruolo di:Addetto/a BookingSono richieste eccellenti capacità comunicative in lingua inglese. La risorsa selezionata sarà inserita in un ambiente di lavoro collaborativo, con opportunità di crescita professionale in un settore in continua evoluzione.Se sei appassionato/a del mondo del turismo, hai una forte predisposizione al contatto con la clientela internazionale e possiedi un inglese fluente, questa è l'opportunità che fa per te!Retribuzione annua: 22000€ - 28000€Esperienza 2 anniResponsabilitàGestione completa del processo di prenotazione per clienti esteri tramite diversi canali (telefono, email, piattaforme online);Fornire informazioni dettagliate e precise sui servizi turistici dell'azienda cliente (alloggi, tour, attività, trasporti, ecc.) in lingua inglese;Assistenza e supporto ai clienti internazionali prima, durante e dopo il loro soggiorno, rispondendo a domande, risolvendo problematiche e gestendo eventuali reclami con professionalità ed efficacia;Mantenimento e aggiornamento del sistema di booking e delle relative informazioni;Garantire un servizio clienti di alta qualità;Gestione della corrispondenza in lingua inglese con clienti, partner e fornitori esteri;Supporto nella preparazione di report e statistiche relative alle prenotazioni internazionali.QualificheFluente conoscenza della lingua inglese, sia scritta che parlata (livello B2 fluente/C1). La conoscenza di un'altra lingua straniera costituirà un titolo preferenziale;Esperienza pregressa (anche breve) in ruoli di booking, customer service o assistenza clienti, preferibilmente nel settore turistico o alberghiero;Ottime capacità comunicative, relazionali e di ascolto, con una forte orientamento al cliente;Capacità di lavorare in modo autonomo e proattivo, gestendo il proprio tempo e le priorità in modo efficace;Precisione, attenzione ai dettagli e capacità di problem solving;Buona conoscenza e utilizzo di strumenti informatici, in particolare sistemi di booking e pacchetto Office (Word, Excel, Outlook);Passione per il settore del turismo;Capacità di lavorare in team e di integrarsi in un ambiente dinamico.Laurea II Liv, Laurea a ciclo unico

Randstad • Palermo, Italia

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General Manager - Luxury Country Hotel Gloucestershire £70,000

We recruiting for a General Manager to lead the reopening of a beautifully refreshed luxury country hotel in the Cotswolds. This is a truly exciting opportunity to take the reins of a unique property with 50 bedrooms, stylish private event spaces, and a strong focus on F&B. The hotel includes a vibrant restaurant, welcoming bar, extensive outdoor terrace, and private dining areas. We're looking for a highly experienced, hands-on General Manager who thrives in a fast-paced, service-led environment. You'll have a commercial mindset, a passion for exceptional guest experiences, and a strong understanding of both the operational and financial sides of the business. This is an excellent opportunity for someone who enjoys taking ownership, driving performance, and creating a positive and energised team culture.Key responsibilities include:Full operational leadership across the hotel including rooms, restaurant, bar, events, and outdoor spaces, ensuring each area delivers high-quality service and contributes to the overall guest experience.Financial accountability – setting and managing budgets, forecasting, driving revenue and profitability across all departments, and identifying opportunities to increase average spend.People leadership and development – motivating and managing department heads and wider teams, creating a positive working culture, ensuring high retention and a focus on training and development.Sales and events strategy – leading the sales effort for weddings, private dining, and corporate events, building strong local relationships, and maximising use of the venue’s beautiful event spaces.Guest experience delivery – maintaining a strong presence on the floor, setting the tone for warm, attentive hospitality, and personally ensuring a memorable stay for all guests.Ideal candidate profile:Proven experience as a General Manager in a similar luxury or high-end hotel environment, ideally with strong F&B or event-driven experience.Excellent commercial acumen and understanding of P&L, labour cost management, and revenue optimisation.Confident, charismatic leader who leads by example and creates a culture of accountability, high performance, and hospitality excellence.A passion for food and drink, with a strong eye for detail, brand presentation, and customer service standards.Flexible, driven, and solutions-focused, with the ability to work under pressure and manage multiple priorities effectively.

COREcruitment LTD • Gloucester, United Kingdom

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Night Luggage Porter

We are hiring for a Night Guest Service Luggage PorterSee where your journey can take you. At Marriott International, we believe in seizing opportunities and making your own adventure. A world of opportunity arrives with every guest you meet – and you never know who might show up next. That big world also extends to our global, diverse family of associates. Like most families, we’re a group of unique individuals who bring different strengths, styles, personalities and interests to the table. And this makes every single day a new discovery. So, we ask, where will your journey take you? Your new career at London Marriott Canary WharfLondon Marriott Hotel Canary Wharf is ideally situated on the waterfront, just moments from Canary Wharf tube, the Elizabeth Line and West India Quay DLR. Part of Marriott International, the world’s largest and most celebrated hospitality brand, our five-star hotel is the perfect place to take your career to a whole new level. Rewards for work, benefits for your lifestyleYou’ll be supported in and out of the workplace through:Discounts on hotel rooms, gift shop items, food and beverageLearning and development opportunitiesRecognition programsWellbeing programsEncouraging managementTeam-spirited colleagues The impact you’ll make?Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors. What we’re looking forGreat conversational skills and teamwork-orientedPositive outlook and outgoing personalityThe ideal candidate would be proactive and have a proven track record in working in a guest focused environmentExperience in a similar position and strong hospitality experience is preferredThis role requires the ability to stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. Prior to employment, we’ll ask you to complete safety training and certification.

RECRUIT HOSPITALITY LTD • London, Regno Unito

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Dependiente Tienda Megacalzado

Descripción completa del empleoEl candidato ideal apoyará a nuestro equipo de ventas en nuestra tienda. Será un colaborador clave para el éxito de nuestra tienda. Se encargará principalmente de atender, acoger y vender de forma directa el producto al cliente. Su finalidad es la de asesorar a la clientela, atender a sus necesidades y preferencias y facilitar los productos oportunos en cada caso. Su objetivo principal es consolidar y ampliar los consumidores de la tienda, a través de una venta técnica, personalizada y satisfactoria.Trabajo en equipoSimpatía, don de gentes, amabilidadImagenCapacidad persuasivaAdaptabilidad, dinamismoCapacidad de trabajo bajo presiónAtender a la clientela, preguntando por sus necesidades para poder identificar los productos oportunos.Orientar a la clientela hacia el lugar o sección donde se encuentren los productos que necesite.Ofrecer a los clientes diferentes productos que satisfagan sus necesidades, asesorando sobre el tipo de género mostrado.Fidelizar con los clientes.Supervisar y controlar la existencia de productos.Sacar de las jaulas y colocar la mercancía recibida en la tienda (almacenar correctamente restante si precisa).Realizar el procedimiento de colocación de los productos en los muebles existentes en la tienda siguiendo los criterios de imagen de la empresa (optimizar el espacio, reponer artículos, etc.).Alarmar el género y mantener los precios de los productos actualizados y con las etiquetas correspondientes en cada caso, así como, mantener actualizadas las promociones que puedan surgir, teniendo en cuenta las instrucciones recibidas por parte del encargado/a de tienda.Llevar a cabo las reservas en la tienda, los pedidos web, Kioskos, etc.Informar periódicamente de los problemas, necesidades o temas que se consideren oportunos al encargado/a de la tienda.Atender el correo electrónico general de la tienda.Realizar la limpieza de la tienda diariamente, manteniendo tanto las partes de acceso al público como las privadas con orden y en buen estado.Office básico (Word, Excel)

WorKorner • Barcelona, España

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