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H&M Retail Department Manager

Job DescriptionSALES & PROFIT You are responsible for supporting the Sales and Profit goals in your store by setting a plan to deliver the Best Customer Experience in your department. You regularly analyze and follow up on Sales & Profit KPIs for your department with the Visual Merchandisers. You secure that actions are taken to maximize selling. You support the Visual Merchandisers with these actions by securing the hours and staff needed for a successful execution.               Together with your store management team, you set the hours plan for your department in line with the sales budget.Together with your store management team, you ensure proper scheduling for your department to maximize conversion and enable commercial activities (department moves, Sale, Deals, etc.) keeping within the frame of the hours plan.You plan and prioritize actions together with your team that have a clear impact on selling.You ensure your department’s execution continuously meets H&M standards and follow up using the Store Experience Tool (S.E.T.)Together with your visual team you ensure the implementation of the Commercial Handbook for your department You ensure Store Operations and Best Practices are followed in your department and throughout the store. This includes, but is not limited to: truck planning, intraday, garment care, etc.Ensure H&M Customer Service standards are delivered at all times through active coaching of Sales Advisors and leading by example.Ensure the maintenance of your department is managed in a cost-efficient way to meet H&M standards and initiate actions accordingly with your store management team.Actively prevent loss and ensure your department follows appropriate safety and security guidelinesGive input to your Store Manager and District Team on allocation and replenishment to secure a good garment level in your department according to sellingYou inform your Store Manager of any potential risks, threats and opportunities related to the competitor landscape.PEOPLE & TEAMS You ensure you have the Best Teams and support their development. You work with succession planning, talent development and structured performance management for your team based on results, values and leadership. You work in accordance with legal requirements and H&M standards, policies and procedures to meet the expectations of customers and colleagues.Manage the recruitment, training, development and succession planning for your department team in line with H&M ROTD best practicesEvaluate and manage the performance of your Department team members; give regular feedback, execute dialogues, development plans and follow-ups and take actions to improve performance and develop your teamActively work with a talent pipeline within your Department/store to support the business needs You ensure clear communication to Store team on business performance, company culture and training focuses through daily Behind The Seams Meetings and participating in weekly Leadership Meetings Ensure health & safety, legal and security issues are being handled to H&M standards and local laws securing the employee and customer safety at all timesCarry out supervisory responsibilities in accordance with H&M policies & applicable laws including approving time off requests, pay, location or title changes, conducting terminations & corrective actions & making employment decisionsAbility to maintain overall store responsibility of store in absence of Store ManagerYou strengthen our Company Culture by promoting feedback in our daily work and coach your team to do the same.QualificationsHigh School graduate or equivalent; Associates or Bachelor’s Degree is preferredMinimum of 2 years’ of retail management or comparable experienceAbility to lift in excess of 20 poundsAbility to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc. ) for a short distanceAbility to climb a ladder and use a step stool REQUIREMENTS: Ability to coach and counsel staff on performance management and progressive discipline techniquesOpen availability including evenings and weekendsBasic computer skills such as browser navigation, software interaction and data entry are neededMinimal travel required (i.e. Workshops)Serbian, English and a third European language   FINANCIAL ACCOUNTABILITY: Assist Store Manager with sales and profit responsibility for your store Accurate recording of sales figures and hours

H&M Hennes & Mauritz AB • Belgrade, Serbia

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Seasonal H&M Retail Sales Advisor

Job DescriptionTitle: Sales Advisor Function: Sales Department: Store Reports to: Department Manager, dotted line to Department Supervisor You are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You always put our customers’ first and offer assistance and share your Product and Fashion knowledge. You create an environment that is easy for our Customers to shop through Store Operations and Great Garment Care. By sharing your knowledge and skills with your colleagues you actively contribute to creating a Best Team in order to meet the expectations of our customers. You work in accordance with H&M standards, policies, procedures and legal requirements. By acting in line with our Values and being a role model, you contribute to H&M’s business success. Role responsibilities include, but are not limited to: Best Customer Experience You are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You always put our customers’ first and offer assistance and share your Product and Fashion knowledge. Direct Customer Service Demonstrate the 5 basic demands to greet and engage with our customers in the service areas and on the sales floor Apply a ‘Heads up’ approach – be aware of customers that require assistance and offer help Use your product and fashion knowledge to inspire the customer by offering purchasing suggestions, promoting campaigns, offers, activities and company initiatives (i.e., sustainability efforts, garment collecting) Sales & Profit You are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You create an environment that is easy to shop through Store Operations and Great Garment Care. You follow all required H&M procedures, routines and best practices in all areas of the store, so sales goals can be reached Store Operations Keep the fixtures full and tidy regularly throughout the day to maximize sales Ensure great garment care to sell the products in their best condition at the right time Replenish sizes and allocation to the sales floor through efficient delivery and refill routines to avoid missed sales Ensure all areas of the sales floor and back of house are always clean and tidy, this includes but not limited to: Maintaining cleanliness of, and sweeping on sales floor, fitting rooms, and BOH areas Dusting all counters/hard surfaces, removes all spills, trash and debris from store Maintaining the cleanliness of employee kitchen areas including cleaning/disinfecting surfaces Maintaining cleanliness of all bathroom facilities on an as needed basis Garment Processing Procedures Actively process, stock and replenish garments on sales floor and stock room Fold, hang, display and merchandise garments per H&M guidelines to maximize selling opportunities Unload delivery truck, receive, open & unpack merchandise and label merchandise with security tags within efficiency time goals Cash Handling Procedures Handle payments and returns Ring on the register, report & handles all required transactions, issue receipts & fold and place merchandise in appropriate bag following the register best practice routine Policy and Safety Routines Follow all procedures and routines regarding safety, security and administrative processes in all areas of the store Execute reductions, price changes, and transfers Best Team By sharing your knowledge and skills with your colleagues you actively contribute to creating a Best Team in order to meet the expectations of our customers. You work in accordance with H&M standards, policies and procedures and legal requirements. Share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment Give honest and constructive feedback to your colleagues to develop their skills Work in accordance with H&M standards and local legislation with health & safety and security routines, to guarantee you, your colleagues and customer safety at all times QualificationsHigh School graduate or equivalent preferred 6 months of experience in customer service, preferred Fluent Spanish and EnglishAbility to lift in excess of 20 pounds Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc) for a short distance Ability to climb a ladder and use a step stool  Requirements:  Excellent customer service skills Ability to recognize and execute selling opportunities Ability and willingness to run a cash register Good communication and organizational skills Ability to multi-task in a fast-paced environment Ability to take initiative to complete tasks and solve problems Ability to meet deadlines Ability to manage time and prioritize Must be able to work a flexible work schedule including nights and weekends

H&M Hennes & Mauritz AB • Barcelona, Spain

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