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Welcome Desk Agent

Job QualificationsIdeally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience of customer service experience or front desk experience in the hospitality industry. Should be a holder of the 'Clefs d'Or'. Good problem solving, organizational and interpersonal skills are a must.Key Areas of ResponsibilityDirects and coordinates all marketing activities and to communicate these activities throughout the hotel.Maintains the Daily Logbook.Reports “Lost and Found” items.Delivers the brand promise and provide exceptional guest service at all times.Provides excellent service to internal customers as appropriate.Be familiar with the hotel’s products and services and policies.Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.Maintains positive guest and colleague interactions with good working relationships.Personally, and frequently verifies that guests are receiving the best possible service during check-in and check-out.Ensures that guest history records are accurately maintained, and all repeat guests are pre-registered.Meets and greets all guests and assists with registrations.Ensures the strict control of room keys.Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.Prepares welcome cards and keys for arrival FIT guests.Ensures accurate knowledge of hotels and the tourism in Singapore.Reports “Lost and Found” items.Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.Supports and embraces the spirit of “We work through Teams”.Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.Ensures an understanding on the sequence of duties related to Royal Family visits. Accords protocol with Royal Family visits. Supports the implementation of The People Philosophy, demonstrating and reinforcing GHM’s Values and Culture Characteristics.Ensures high standards of personal presentation and grooming.Exercises responsible behavior at all times and positively representing the hotel.Responds to changes in the Rooms function as dictated by the industry, company and hotel.Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.Attends training sessions and meetings as and when required.Carries out any other reasonable duties and responsibilities as assigned.

Caterer Global LTD • Doha, Qatar

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Student Worker - Administrative and Data collection

Student Worker PurposeAssist in routine administrative and data collection aspects of clinical research studies needed in accordance with specific instructions and established work methods. Support research investigators as needed. Primary FunctionsReview patient medical records to extract relevant clinical data for the research.Enter research data onto clinical research forms and into computerized database.Assist in data cleaning and quality assurance activities, including reviewing assessments conducted for clinical research purposes.Assist in literature review.Provide general clerical support to investigators, including maintaining study documentation and organizing and filing documents.Attend study team meetings and complete study related training, as needed.Perform other duties as assigned. Knowledge – Skills – AbilitiesExcellent oral and written communication skills are essential. Excellent interpersonal skills required. Strong problem solving and attentiveness to detail required. Ability to work independently and as part of a team in a fast-paced work environment. Ability to maintain confidentiality. Knowledge of computers, clerical procedures, customer service standards, and information management.SpecificationsAppropriate experience may be substituted for education on an equivalent basis Minimum Required Education: High school or equivalent.Minimum Required Experience: No experience required

Careerbuilder • Milwaukee, Stati Uniti

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