Full Job DescriptionPart-time Phone Interviewer (work from home - Phoenix area) At Beyond Feedback we are passionate about delivering insights to our clients that drive improvements in how they operate. We are looking for a part-time Phone Survey Interviewer to join our cause. This position is a work-from-home position with a flexible work schedule. Do you have a gift for reading people over the phone, knowing when they have more to share, and knowing how to get them to share information? Do you naturally connect with a wide variety of people over the phone and build relationships quickly and easily? Do you enjoy seeing your work make a big picture difference at some of the best-known companies in the country? If this describes you, read on: You are:Energized by relationships, invigorated by efficient processes, and excellent at follow-up and follow-throughTrustworthy with confidential information and able to maintain a high level of personal and professional integrityAble to connect effectively with all levels of an organization from front-line staff to senior executivesIncredibly organized and efficient with personal time managementA proficient English and Spanish speaker (conversational bilingual is required)Able to make sense of complex conversationsKnown for your exceptional communication and interpersonal skillsNaturally self-motivated and able to work independently You will be:Conducting a variety of phone interviews including employee exit interviews, new hire interviews, customer feedback interviews, and employee opinion interviewsTyping what you hear in the conversation at a rate of 55 wpm and navigating the dialog to capture insights about that employee or customer’s experienceStaying professional in a wide variety of outbound calling situations with business people – most of whom are expecting your call and some who are notTraining virtually for up to 2 weeksWorking a Monday-Friday schedule that you define between the hours of 8am - 3pmCreating a flexible schedule that is consistent from week-to-week To work from home for us you will:Have a designated workspace free from noise and other distractionsArrange for dependent and child-care as if you were working at our officeLive within 35 miles of our office location at 7100 East Cave Creek Road, Cave Creek, AZ 85331Provide your own modern computer and computer-related hardware equipmentBe able to connect directly to your home router using an ethernet cable (no wireless connection)Have reliable high speed internet access with a minimum of 10 mbps download and 5 mbps uploadBe provided with a company-owned telephone that must have a direct ethernet connection to your home routerProvide a webcam, headset, and microphone connected to your computer for weekly internal meetings You’re the perfect fit if:You have plenty of experience on the phone making outbound callsYou know Human Resources and/or Customer Service inside and out‘Integrity’ is your middle name and your parents couldn’t decide between that and ‘Excellence’You wake up every day energized to serve others Job Type: Part-time work-from-home flexible schedule 20-25 hours per week Starting pay: $17.00 to $19.00 /hour
Receptix • Cave Creek, U.S.
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