Bilingual Customer Service Rep WORK FROM HOME

WORK FROM HOME = Bilingual (English + Spanish or French) CSA is the voice of the company. In this very critical role you will need to always present a positive, understanding and empathetic voice to the customer. The CSA will assist our technical call center support team by directing all inbound calls. They will answer incoming calls from customers, answer inquiries and questions, handle complaints, determine correct service group through information provided. Duties and Responsibilities: Answer all incoming calls to ensure a world class experience. Handle customer inquiries or gather the correct information to direct and/or assign the call. Quickly identify and escalate priority issues to the correct service Tier or Department. Research required information using available resources Manage and resolve customer complaints directly or through our support team Provide customers with product and service information Enter new case information into system Update existing customer call information into the system, as needed Route calls to appropriate resource Follow up customer calls where necessary Document all call information according to standard operating procedures Required Skills and Qualifications: High school diploma or equivalent 2 / 4 years experience in a call center or customer service environment Experience and in depth knowledge of call center telephone technology Expert in customer service principles and practices Proficient in relevant computer applications Advanced communication skills and the ability to stay calm in every situation Excellent accuracy with data entry and typing skills Knowledge of administration and clerical processes