Job Title
Camarero o camarera
Sector
Hotellerie-Restaurant-Café (Horeca)
Salario
Remuneración bruta € Mensual
Horario de trabajo
Tiempo completo
Job Description
Waiter (m/f)
Food & Beverage - Service Department
Key Responsibilities
- Ensure the quality and standards of our outlets and meet the expectations of the guests on a daily level
- React to all customer requests positively and deal with them appropriately
- Ensure the correct appearance of all the restaurant areas
- Maintain daily "mise en place" at service stations
- Maintain and adhere to billing policies and procedures
- Punctual attendance to each shift plans
- Respond quickly and proactively to guests concerns
- Provide excellent guest service
- Set service expectations for all guests internally and externally
- Take ownership of a guest complaint/problem until it is resolved, or it has been addressed by the appropriate manager or employee
- Ensure all banquet functions are up to standard and exceed guest's expectations
- Provide services that are above and beyond for customer satisfaction and retention
- Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
- Serve as a role model to demonstrate appropriate behaviour
- Project a pleasant and positive professional image to all contacts always
- Maintain positive teamwork always
Qualifications
- Hospitality related high school is an advantage
- Full working professional proficiency in English and Montenegrin or Serbian, additional languages are a big asset
- Minimum of two years in the hospitality industry, with experience in a high-end restaurant or hotel property
- High level of knowledge and implementation of best practices and SOP's
- Excellent understanding of the industry
- Excellent interpersonal and communication skills
- Customer service oriented