Patient Service Representative, Call Center, Santa Cruz

Position Overview:

The Patient Service Representative, under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and eligibility verification, scheduling and telephone management.

Principal Accountabilities

• Greets and arrives patients and others entering the department in a courteous and professional manner in accordance with performance standards.
• Registers new patients and updates existing patient accounts, handling any system red flags as they are encountered.
• Schedules patient appointments.

Qualifications:

Principal Accountabilities

• Greets and arrives patients and others entering the department in a courteous and professional manner in accordance with performance standards.
• Registers new patients and updates existing patient accounts, handling any system red flags as they are encountered.
• Schedules patient appointments.