Applied Physical Metrology Lab Supervisor

About the Position

The purpose of the position is to support Goodyear's business by managing the day to day testing operations within the facility by motivating team members to meet department safety expectations, quality standards, productivity goals, and Goodyear policies. This position requires a balance of supervisory skills and strong communication including Supervising APMA Reinforcement Testing lab. This position will be required to interact with customers to address questions or inquiries about tests and results

Primary Responsibilities

• Manage day to day operation of the department/lab during their shift. Schedule incoming testing requests. Ensure & validate that the output of the work meets current quality standards. Address customer questions about test status, results, or special timing. Plan, organize, coordiate and direct the work force to achieve department/shift goals and objectives daily.Ensure work is completed in a timely manner. Ensure quality and safety processes are being followed. Drive On Time Delivery. Actively manage the Performance Management Process for direct reports by giving constructive, timely feedback. Promote Continuous Improvement. Responsible for housekeeping standard
• Manage people working on their shift. Track attendance. Responsible for the PMP process for their department/shift: performance reviews, training and development plans. Investigate & manage resolution of personnel issues associated with performance, attendance, teamwork, work responsibilities, & safety. Support customer requests that may require special set-up, customer visits and tours, and fast track test requests. Maintain and update departments procedures. Create and maintain shift metrics, which may include logbooks, assignments sheets, attendance, lab performance and machine performance parameters. Schedule resources to maximize operational effectiveness
• Liason with customers. Address customer questions about test status, results, or special timing. Coordinate special testing requests. Act as primary contact person for operational issues that may occor throughout the day. Communicate effectively with team members, leaders, and customers (both written and oral). Ensure adherence and compliance to established company policies and procedures
• Make sure test procedures and equipment operations in area do not hinder associates' ability to work in a safe manner. Where issues are found, work with EHS and Management to find resolutions. Lead training programs by actively reviewing current and future needs to support knowledge management and team flexibility. Lead projects and teams focused on improving operational effeciencies, standardization, process improvements, quality initiatives and teamwork

Required Education and Experience

• Associates Degree with 2 years experience in testing environment; OR
• HS diploma/GED with 7 years experience in testing environment is required
• Work experience related to lab operations/department function
• Knowledge of equipment
• Demonstrated leadership skills and experience
• Ability to understand and discuss technical concepts as they relate to testing

Skills and Abilities

• Demonstrated leadership skills through assiged projects, or process improvements such as lean, CIS or other departmental initiatives
• In depth knowledge and understanding of work being performed by the work force and ability to adjust, modity or correct. Internal Goodyear Safety standards and OSHA regulations.
• Working knowledge of administrative tools and systems for timekeeping, attendance, performance metrics, lab automation and scheduling as well as other tools to support an efficient work group. Solid computer skills (e-mail, SAP, TDIS, Microsoft office)