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H&M Retail Sales Advisor

You are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You always put our customers’ first and offer assistance and share your Product and Fashion knowledge. You create an environment that is easy for our Customers to shop through Store Operations and Great Garment Care. By sharing your knowledge and skills with your colleagues you actively contribute to creating a Best Team in order to meet the expectations of our customers. You work in accordance with H&M standards, policies, procedures and legal requirements. By acting in line with our Values and being a role model, you contribute to H&M’s business success. Role responsibilities include, but are not limited to: Best Customer Experience You are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You always put our customers’ first and offer assistance and share your Product and Fashion knowledge. Direct Customer Service Demonstrate the 5 basic demands to greet and engage with our customers in the service areas and on the sales floor Apply a ‘Heads up’ approach – be aware of customers that require assistance and offer help Use your product and fashion knowledge to inspire the customer by offering purchasing suggestions, promoting campaigns, offers, activities and company initiatives (i.e., sustainability efforts, garment collecting) Sales & Profit You are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You create an environment that is easy to shop through Store Operations and Great Garment Care. You follow all required H&M procedures, routines and best practices in all areas of the store, so sales goals can be reached Store Operations Keep the fixtures full and tidy regularly throughout the day to maximize sales Ensure great garment care to sell the products in their best condition at the right time Replenish sizes and allocation to the sales floor through efficient delivery and refill routines to avoid missed sales Ensure all areas of the sales floor and back of house are always clean and tidy, this includes but not limited to: Maintaining cleanliness of, and sweeping on sales floor, fitting rooms, and BOH areas Dusting all counters/hard surfaces, removes all spills, trash and debris from store Maintaining the cleanliness of employee kitchen areas including cleaning/disinfecting surfaces Maintaining cleanliness of all bathroom facilities on an as needed basis Garment Processing Procedures Actively process, stock and replenish garments on sales floor and stock room Fold, hang, display and merchandise garments per H&M guidelines to maximize selling opportunities Unload delivery truck, receive, open & unpack merchandise and label merchandise with security tags within efficiency time goals Cash Handling Procedures Handle payments and returns Ring on the register, report & handles all required transactions, issue receipts & fold and place merchandise in appropriate bag following the register best practice routine Policy and Safety Routines Follow all procedures and routines regarding safety, security and administrative processes in all areas of the store Execute reductions, price changes, and transfers Best Team By sharing your knowledge and skills with your colleagues you actively contribute to creating a Best Team in order to meet the expectations of our customers. You work in accordance with H&M standards, policies and procedures and legal requirements. Share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment Give honest and constructive feedback to your colleagues to develop their skills Work in accordance with H&M standards and local legislation with health & safety and security routines, to guarantee you, your colleagues and customer safety at all times Minimum Qualifications: High School graduate or equivalent preferred 6 months of experience in customer service, preferred Ability to lift in excess of 20 pounds Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc) for a short distance Ability to climb a ladder and use a step stool  Requirements:  Excellent customer service skills Ability to recognize and execute selling opportunities Ability and willingness to run a cash register Good communication and organizational skills Ability to multi-task in a fast-paced environment Ability to take initiative to complete tasks and solve problems Ability to meet deadlines Ability to manage time and prioritize Must be able to work a flexible work schedule including nights and weekends

H&M Hennes & Mauritz AB • Charleston, U.S.

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Seasonal H&M Retail Sales Advisor - Tanger Outlets

Job DescriptionTitle: Sales Advisor Function: Sales Department: Store Reports to: Department Manager, dotted line to Department Supervisor You are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You always put our customers’ first and offer assistance and share your Product and Fashion knowledge. You create an environment that is easy for our Customers to shop through Store Operations and Great Garment Care. By sharing your knowledge and skills with your colleagues you actively contribute to creating a Best Team in order to meet the expectations of our customers. You work in accordance with H&M standards, policies, procedures and legal requirements. By acting in line with our Values and being a role model, you contribute to H&M’s business success. Role responsibilities include, but are not limited to: Best Customer Experience You are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You always put our customers’ first and offer assistance and share your Product and Fashion knowledge. Direct Customer Service Demonstrate the 5 basic demands to greet and engage with our customers in the service areas and on the sales floor Apply a ‘Heads up’ approach – be aware of customers that require assistance and offer help Use your product and fashion knowledge to inspire the customer by offering purchasing suggestions, promoting campaigns, offers, activities and company initiatives (i.e., sustainability efforts, garment collecting) Sales & Profit You are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You create an environment that is easy to shop through Store Operations and Great Garment Care. You follow all required H&M procedures, routines and best practices in all areas of the store, so sales goals can be reached Store Operations Keep the fixtures full and tidy regularly throughout the day to maximize sales Ensure great garment care to sell the products in their best condition at the right time Replenish sizes and allocation to the sales floor through efficient delivery and refill routines to avoid missed sales Ensure all areas of the sales floor and back of house are always clean and tidy, this includes but not limited to: Maintaining cleanliness of, and sweeping on sales floor, fitting rooms, and BOH areas Dusting all counters/hard surfaces, removes all spills, trash and debris from store Maintaining the cleanliness of employee kitchen areas including cleaning/disinfecting surfaces Maintaining cleanliness of all bathroom facilities on an as needed basis Garment Processing Procedures Actively process, stock and replenish garments on sales floor and stock room Fold, hang, display and merchandise garments per H&M guidelines to maximize selling opportunities Unload delivery truck, receive, open & unpack merchandise and label merchandise with security tags within efficiency time goals Cash Handling Procedures Handle payments and returns Ring on the register, report & handles all required transactions, issue receipts & fold and place merchandise in appropriate bag following the register best practice routine Policy and Safety Routines Follow all procedures and routines regarding safety, security and administrative processes in all areas of the store Execute reductions, price changes, and transfers Best Team By sharing your knowledge and skills with your colleagues you actively contribute to creating a Best Team in order to meet the expectations of our customers. You work in accordance with H&M standards, policies and procedures and legal requirements. Share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment Give honest and constructive feedback to your colleagues to develop their skills Work in accordance with H&M standards and local legislation with health & safety and security routines, to guarantee you, your colleagues and customer safety at all times QualificationsHigh School graduate or equivalent preferred 6 months of experience in customer service, preferred Ability to lift in excess of 20 pounds Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc) for a short distance Ability to climb a ladder and use a step stool  Requirements:  Excellent customer service skills Ability to recognize and execute selling opportunities Ability and willingness to run a cash register Good communication and organizational skills Ability to multi-task in a fast-paced environment Ability to take initiative to complete tasks and solve problems Ability to meet deadlines Ability to manage time and prioritize Must be able to work a flexible work schedule including nights and weekends

H&M Hennes & Mauritz AB • Fort Worth, U.S.

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Hair Salon - Assistant Stylist

The Salon Assistant/Attendant is responsible for providing professional and courteous Five Star service to each and every guest. They will be responsible for exceeding guest expectations through positive interactive skills.*Responsible for maintaining the Wynn standards as well as Forbes 5 Star Standards of service to guests and coworkers at all times.*Provides excellent hair care services for guests by exceeding both customer service & technical skill expectations*Responsible for assisting all Hair Stylists, Manicurists, Make-up artists, and Barbers in providing guests an exceptional experience by offering a warm greeting, shampooing, offering beverages and assisting in the cleanup of all services. On occasion you will be asked to provide a hair service or apply a treatment.*Responsible for taking the towel bins down to the dock as well as ensuring that the Salon is properly stocked with the necessary amount of towels. Additionally responsible for taking a towel inventory count monthly.*Communicates all treatments and services for the Salon to the guest and ensuring acknowledgements needed.*Ensures the Wynn standards of cleanliness and appearance for all areas, as well as maintaining a safe and pristine work environment that is in compliance with The State Board of Cosmetology standards.*Responsible for restocking all necessary supplies including both not limited to: hair products, towels, capes, robes, beverages, kitchen supplies etc.*Knows and adheres to Wynn policies and procedures, embrace company culture and take pride in the resort and amenities.*Understands and well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests.*Awareness of guest experience at all times, smiles and makes eye contact, communicates professionally.*Offers and escort to and from the salon and spa when necessary*Attends required training classes and incorporates new standards, service knowledge and safety into daily work practices.*Look for opportunities to assist peers, guests, other departments or leaders at all times. Solution oriented, avoiding conflict and gossip, stays on task and promotes teamwork.*May have to walk between and work at sister Salon, Encore, as needed. Requirements*Experience working in a demanding high volume Salon with an emphasis on Hairy Styling is preferred.*Ability to stand for long periods of time.*Good dexterity in fingers, wrists and hands.*In-depth knowledge of the latest hair industry techniques.*Ability to perform services in salon.*Must possess outstanding organizational, interpersonal skills, as well as excellent attention to detail.*Combination of education equivalent to graduation from high school (High School diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities.*Must be able to communicate fluently in English, both verbal and non-written, additional foreign language a plus.*Must possess problem solving and decision making skills in a fast paced environment.*Weekend availability. Schedule for this position is not set. Must be available to work all shifts and be able to flex schedule based on business demands.*Must be able to work efficiently within a team environment.*Must possess a positive, “whatever it takes” attitude.*Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers.*Must possess excellent communication skills.*Candidate must be well groomed and professional.*Must have an open mind and willingness to learn new processes, concepts and ways of approaching guests, coworkers, and techniques.*Candidate must maintain the highest level of confidentiality regarding guests and staff. *Must have strong customer service skills. *Ability to deal with problems involving guests and operational issues maintaining a positive attitude. *Must be 21 years or olderWork Card Requirements*Must possess a current Nevada State Board of Cosmetology License or Hair Design License*Must possess a current Food Handler’s Card*Must possess a current Alcohol Awareness Card

Careerbuilder • Las Vegas, U.S.

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H&M Retail Sales Advisor - Part Time

Role responsibilities include, but are not limited to:Best Customer ExperienceYou are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You always put our customers’ first and offer assistance and share your Product and Fashion knowledge.Direct Customer Service·       Demonstrate the 5 basic demands to greet and engage with our customers in the service areas and on the sales floor·       Apply a ‘Heads up’ approach – be aware of customers that require assistance and offer help·       Use your product and fashion knowledge to inspire the customer by offering purchasing suggestions, promoting campaigns, offers, activities and company initiatives (i.e., sustainability efforts, garment collecting)Sales & ProfitYou are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You create an environment that is easy to shop through Store Operations and Great Garment Care. You follow all required H&M procedures, routines and best practices in all areas of the store, so sales goals can be reachedStore Operations·       Keep the fixtures full and tidy regularly throughout the day to maximize sales·       Ensure great garment care to sell the products in their best condition at the right time·       Replenish sizes and allocation to the sales floor through efficient delivery and refill routines to avoid missed sales·       Ensure all areas of the sales floor and back of house are always clean and tidy, this includes but not limited to:o  Maintaining cleanliness of, and sweeping on sales floor, fitting rooms, and BOH areaso  Dusting all counters/hard surfaces, removes all spills, trash and debris from storeo  Maintaining the cleanliness of employee kitchen areas including cleaning/disinfecting surfaceso  Maintaining cleanliness of all bathroom facilities on an as needed basisGarment Processing Procedures·       Actively process, stock and replenish garments on sales floor and stock room·       Fold, hang, display and merchandise garments per H&M guidelines to maximize selling opportunities·       Unload delivery truck, receive, open & unpack merchandise and label merchandise with security tags within efficiency time goalsCash Handling Procedures·       Handle payments and returns·       Ring on the register, report & handles all required transactions, issue receipts & fold and place merchandise in appropriate bag following the register best practice routinePolicy and Safety Routines·       Follow all procedures and routines regarding safety, security and administrative processes in all areas of the store·       Execute reductions, price changes, and transfersBest TeamBy sharing your knowledge and skills with your colleagues you actively contribute to creating a Best Team in order to meet the expectations of our customers. You work in accordance with H&M standards, policies and procedures and legal requirements.·       Share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment·       Give honest and constructive feedback to your colleagues to develop their skills·       Work in accordance with H&M standards and local legislation with health & safety and security routines, to guarantee you, your colleagues and customer safety at all timesQualificationsMinimum Qualifications:·       High School graduate or equivalent preferred·       6 months of experience in customer service, preferred·       Ability to lift in excess of 20 pounds·       Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc) for a short distance·       Ability to climb a ladder and use a step stoolRequirements: ·       Excellent customer service skills·       Ability to recognize and execute selling opportunities·       Ability and willingness to run a cash register·       Good communication and organizational skills·       Ability to multi-task in a fast-paced environment·       Ability to take initiative to complete tasks and solve problems·       Ability to meet deadlines·       Ability to manage time and prioritize·       Must be able to work a flexible work schedule including nights and weekends

H&M Hennes & Mauritz AB • Atlanta, U.S.

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Server (Waiter/Waitress)

Waiter/Waitress (Server)StoryPointAs a Waiter/Waitress (Server), you will perform a variety of food service functions and maintain clean and sanitary conditions of service area, facilities, and equipment. You will take on a rewarding position with an innovative company where hard work pays off and advancement is always a possibility.  Required ExperiencePrior restaurant experience is preferred, but not required.Must be friendly, provide excellent customer service, and consistently display an attitude, which fosters a teamwork environment. Primary ResponsibilitiesProvide fine dining service to guests and residents.Set up for meals, including rolling silverware, making coffee, setting out water pitchers, etc.Deliver each course of the meal, clearing away dirty dishes using universally accepted serving techniques. Clean tables and assigned area at the completion of the meal. Maintains cleanliness and sanitation through entire work areas.As a Server you will collect tickets for each meal.Assist other servers, cooks, and dishwasher as needed.Perform daily or scheduled cleaning duties in accordance with established policies and procedures. May be required to scrub and mop floors and clean and sanitize equipment.Consistently maintain a positive attitude, supporting a team environment.Promotes positive public relations with residents, family members, and guests & addressing residents by name.Consistently maintain a good attendance record.Effectively communicate with supervisor.Presents a professional appearance by wearing approved uniform and name tag.

Careerbuilder • Prospect Park, U.S.

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Nursery Manager

ResponsibilitiesLead and support staff to implement the best practices in early years educationMonitor and evaluate practice within playrooms to support improvements;Work with parents/carers of all children to achieve full integration in the Setting;Foresee the needs of all children and give physical, emotional, intellectual guidance as appropriate;Support all staff and lead a good staff team with high morale;Liaise with and support parents/carers and other family members;Liaise with the Local Authority and other professionals for the best outcomes for all children;Lead and evaluate monthly staff meetings outside working hours;Ensure policies and procedures are adhered to and train staff, where appropriate;Participate in the training programmes for qualified staff.Direct and implement a by SalesChecker”>SHARED vision for improvement and actions to achieve Excellence;Ensure good standards of hygiene and cleanliness are maintained at all times and be responsible for the Health and safety standards appropriate for the needs of young children;Log and monitor trends in accidents and incidents, formulating plans to troubleshoot where necessary;Ensure confidentiality of information received;Develop and maintain good relationships and by SalesChecker”>COMMUNICATIONS with parents/carers/carers to facilitate day-to-day caring needs, including maintaining up to date personal plansActively promote and support the protection of children and staff in the workplace.Education & ExperiencePrevious experience in managing childcare settingPrevious experience of caring for, or working with children aged 0-5An understanding of the Early Years Foundation Stage FrameworkKnowledge of the National Care Standards and Child at the Centre 2A commitment to the provision of high quality childcareA positive approach to learning and gaining new skills through teamwork and training by SalesChecker”>OPPORTUNITIESGood written and verbal skills for by SalesChecker”>REPORT writing, maintaining child records and providing feedback to parents/carers and colleaguesExperience in Line by SalesChecker”>MANAGING staff, including involvement in induction, supervision, and appraisalsBsc. In early years education, education management or equivalentDesirable: Completion of a recognized Level 3 Childcare qualification, e.g. Level 3 Diploma for the Children and Young People’s Workforce, NVQ Level 3 in Children’s Care, Learning and Development – or be working towards completionA positive approach to gaining further qualificationsUnderstanding of the importance of Health & Safety and Food Hygiene in the workplaceHealth & Safety certificateFirst Aid certificateCompletion of other relevant coursesTwo industry related references are essential before beginning in post.Required SkillsGood organizational, record keeping and planning skillsPunctualityExcellent by SalesChecker” >COMMUNICATION skills, with children, colleagues, advisors and parents/carers.PatienceReliability and trustworthinessA positive approach to inclusive practice, with children and colleaguesEnthusiasm for working with young childrenFlexibility – occasionally working hours might be changed, e.g. if the setting hosts a Parent’s EveningAble to work in small teams

EDARABIA • Abu Dhabi, United Arab Emirates

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Entry Level Cook - $16.40/Hr

Location:Orlando World Center Marriott, 8701 World Center Dr., Orlando, Florida, U.S.Explore our very big worldWhen you bring your natural talents and passion for food, we welcome you into our family. No matter your specialty or culinary background, we offer great rewards and opportunities to improve your skills. You will work closely with a team of inspired professionals who encourage and invite your contributions.Rewards for work, benefits for your lifestyleYou’ll be supported in and out of the workplace through:Discounts on hotel rooms, gift shop items, food and beverageLearning and development opportunitiesRecognition programsWellbeing programsEncouraging managementTeam-spirited colleaguesThe impact you’ll make You hold yourself to a higher culinary standard and it is your attention to each preparation that keeps guests with us to dine. Working with a dedicated team of experts, you will learn something different every day as you work with new seasonal menus and unique presentations. Your hard work pays off when a dish that you’ve thoughtfully helped to prepare has guests raving and anxious to return.What you’ll be doingPrepare fresh ingredients for cooking according to recipes/menuCook food and prepare top-quality menu items in a timely mannerTest foods to ensure proper preparation and temperatureOperate kitchen equipment safely and responsiblyEnsure the proper sanitation and cleanliness of surfaces and storage containersWhat we’re looking forGreat teamwork skills and attention to detailPositive outlook and outgoing personalityPrevious kitchen experience is a big plus

Glassdoor Inc. • Orlando, U.S.

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Server

Sofitel 4* in LondonServer Passionate about guest interaction, food and wine? As Server, you will strive to create unforgettable dining experiences for our guestsWhat is in it for you:Employee benefit card offering discounted rates in Accor worldwide.Learning programs through our Academies and the opportunity to earn qualifications while you work.Opportunity to develop your talent and grow within your property and across the worldAbility to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21What you will be doing:Ensure a full and accurate delivery of Food and Beverage to guests.Collect food and beverage from dispense and/or pass areas and serve to standard as set by Standard Operating Manual (SOP).Provide attentive, friendly and helpful service to guests at all times.Attend, as required, meetings and training sessions.Ensure up-selling targets are met and upselling techniques are being represented at all timesTake accountability for correct ordering and suggestive up-selling.Take accountability for correct billing and processing of payment.Ensure constant coverage at the floor and guest engagement.Maintain the highest standard of cleanlinessSkills required for ServerExperience within a luxury restaurant environmentGenuine passion for F&B and good knowledge in wine and spirits.Ability to operate in a diverse and luxury environment with a focus on guest experience and good team relationships.Excellent level of English.Friendly, knowledgeable, positive and professional at all times.High level of knowledge in food hygiene such as allergens or dietary requirements.

RECRUIT HOSPITALITY LTD • London, United Kingdom

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H&M Retail Sales Advisor - Seasonal

Job DescriptionTitle: Sales Advisor Function: Sales Department: Store Reports to: Department Manager, dotted line to Department Supervisor You are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You always put our customers’ first and offer assistance and share your Product and Fashion knowledge. You create an environment that is easy for our Customers to shop through Store Operations and Great Garment Care. By sharing your knowledge and skills with your colleagues you actively contribute to creating a Best Team in order to meet the expectations of our customers. You work in accordance with H&M standards, policies, procedures and legal requirements. By acting in line with our Values and being a role model, you contribute to H&M’s business success. Role responsibilities include, but are not limited to: Best Customer Experience You are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You always put our customers’ first and offer assistance and share your Product and Fashion knowledge. Direct Customer Service Demonstrate the 5 basic demands to greet and engage with our customers in the service areas and on the sales floor Apply a ‘Heads up’ approach – be aware of customers that require assistance and offer help Use your product and fashion knowledge to inspire the customer by offering purchasing suggestions, promoting campaigns, offers, activities and company initiatives (i.e., sustainability efforts, garment collecting) Sales & Profit You are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You create an environment that is easy to shop through Store Operations and Great Garment Care. You follow all required H&M procedures, routines and best practices in all areas of the store, so sales goals can be reached Store Operations Keep the fixtures full and tidy regularly throughout the day to maximize sales Ensure great garment care to sell the products in their best condition at the right time Replenish sizes and allocation to the sales floor through efficient delivery and refill routines to avoid missed sales Ensure all areas of the sales floor and back of house are always clean and tidy, this includes but not limited to: Maintaining cleanliness of, and sweeping on sales floor, fitting rooms, and BOH areas Dusting all counters/hard surfaces, removes all spills, trash and debris from store Maintaining the cleanliness of employee kitchen areas including cleaning/disinfecting surfaces Maintaining cleanliness of all bathroom facilities on an as needed basis Garment Processing Procedures Actively process, stock and replenish garments on sales floor and stock room Fold, hang, display and merchandise garments per H&M guidelines to maximize selling opportunities Unload delivery truck, receive, open & unpack merchandise and label merchandise with security tags within efficiency time goals Cash Handling Procedures Handle payments and returns Ring on the register, report & handles all required transactions, issue receipts & fold and place merchandise in appropriate bag following the register best practice routine Policy and Safety Routines Follow all procedures and routines regarding safety, security and administrative processes in all areas of the store Execute reductions, price changes, and transfers Best Team By sharing your knowledge and skills with your colleagues you actively contribute to creating a Best Team in order to meet the expectations of our customers. You work in accordance with H&M standards, policies and procedures and legal requirements. Share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment Give honest and constructive feedback to your colleagues to develop their skills Work in accordance with H&M standards and local legislation with health & safety and security routines, to guarantee you, your colleagues and customer safety at all times Minimum Qualifications: High School graduate or equivalent preferred 6 months of experience in customer service, preferred Ability to lift in excess of 20 pounds Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc) for a short distance Ability to climb a ladder and use a step stool  Requirements:  Excellent customer service skills Ability to recognize and execute selling opportunities Ability and willingness to run a cash register Good communication and organizational skills Ability to multi-task in a fast-paced environment Ability to take initiative to complete tasks and solve problems Ability to meet deadlines Ability to manage time and prioritize Must be able to work a flexible work schedule including nights and weekends

H&M Hennes & Mauritz AB • Pineville, U.S.

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Seasonal Part Time Retail Sales Advisor

Company DescriptionYou are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store.You always put our customers’ first and offer assistance and share your Product and Fashion knowledge.You create an environment that is easy for our Customers to shop through Store Operations and Great Garment Care.By sharing your knowledge and skills with your colleagues you actively contribute to creating a Best Team in order to meet the expectations of our customers.You work in accordance with H&M standards, policies, procedures and legal requirementsBy acting in line with our Values and being a role model, you contribute to H&M’s business success.No matter what your role may be at H&M – WHAT you do is as important as HOW you do it.Job DescriptionBEST CUSTOMER EXPERIENCEYou are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You always put our customers’ first and offer assistance and share your Product and Fashion knowledge.DIRECT CUSTOMER SERVICE• Demonstrate the 5 basic demands to greet and engage with our customers in the service areas and on the sales floor• Apply a ‘Heads up’ approach – be aware of customers that require assistance and offer help• Use your product and fashion knowledge to inspire the customer by offering purchasing suggestions, promoting campaigns, offers, activities and company initiatives (i.e., sustainability efforts, garment collecting)SALES & PROFITYou are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You create an environment that is easy to shop through Store Operations and Great Garment Care. You follow all required H&M procedures, routines and best practices in all areas of the store, so sales goals can be reachedSTORE OPERATIONS• Keep the fixtures full and tidy regularly throughout the day to maximize sales• Ensure great garment care to sell the products in their best condition at the right time• Replenish sizes and allocation to the sales floor through efficient delivery and refill routines to avoid missed sales• Ensure all areas of the sales floor and back of house are always clean and tidy, this includes but not limited to:o Maintaining cleanliness of, and sweeping on sales floor, fitting rooms, and BOH areaso Dusting all counters/hard surfaces, removes all spills, trash and debris from storeo Maintaining the cleanliness of employee kitchen areas including cleaning/disinfecting surfaceso Maintaining cleanliness of all bathroom facilities on an as needed basisGARMENT PROCESSING PROCEDURES• Actively process, stock and replenish garments on sales floor and stock room• Fold, hang, display and merchandise garments per H&M guidelines to maximize selling opportunities• Unload delivery truck, receive, open & unpack merchandise and label merchandise with security tags within efficiency time goalsCASH HANDLING PROCEDURES• Handle payments and returns• Ring on the register, report & handles all required transactions, issue receipts & fold and place merchandise in appropriate bag following the register best practice routinePOLICY AND SAFETY ROUTINES• Follow all procedures and routines regarding safety, security and administrative processes in all areas of the store• Execute reductions, price changes, and transfersGeneral InformationBEST TEAMBy sharing your knowledge and skills with your colleagues you actively contribute to creating a Best Team in order to meet the expectations of our customers. You work in accordance with H&M standards, policies and procedures and legal requirements.• Share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment• Give honest and constructive feedback to your colleagues to develop their skills• Work in accordance with H&M standards and local legislation with health & safety and security routines, to guarantee you, your colleagues and customer safety at all timesQualificationsHigh School graduate or equivalent preferred• 6 months of experience in customer service, preferred• Ability to lift in excess of 20 pounds• Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc) for a short distance• Ability to climb a ladder and use a step stool REQUIREMENTS:• Excellent customer service skills• Ability to recognize and execute selling opportunities• Ability and willingness to run a cash register• Good communication and organizational skills• Ability to multi-task in a fast paced environment• Ability to take initiative to complete tasks and solve problems• Ability to meet deadlines• Ability to manage time and prioritize• Must be able to work a flexible work schedule including nights and weekends

H&M Hennes & Mauritz AB • New York, U.S.

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