Our client is a luxurious lifestyle concierge management service based in London. The company is in high demand and is looking to add a lifestyle manager to join their team.Ideally, they are looking for a candidate with at least 2 years’ experience working in a similar role in a leading lifestyle management company. Whilst you might also do international, it is important you know London like the back of your hand (restaurants, theaters, sports and concerts hall, leisure and entertainment facilities, etc.)You will be required to:Manage relationships with a select group of members (affluent professional individuals), ensuring personal engagement, satisfaction, loyalty, retention and respectAct as the client’s primary contact and manage members’ requestsDevelop an in-depth understanding of your members’ lifestyle needs, interests and requirementsResearch the best options to meet and exceed the lifestyle requirements of the memberAlways go above and beyond on your members’ requestsProactively offer tailored lifestyle suggestions to your members to maximise the value they get from the serviceEnsure members’ expectations are managed within the agreed deadlinesEnsure the services offered are personal and unique to each memberProvide recommendations and suggestions for London based restaurants, experiences, hotels, leisure activities and much moreSupport and maximise the commercial success of the operationRequirementsMinimum 2 years experience in a similar role for a members / lifestyle concierge service.Fluent in English (oral and written) – another language a bonusExceptional verbal and interpersonal skills when dealing with members and suppliersCalm and professional personality and manner at all times, acting with tact and diplomacyThe ability to work independently and perform well with little supervisionDedication to customer satisfaction and demonstrating excellent problem-solving skillsExcellent time management skills with the ability to multi-taskDetailed orientation, understand working under deadline, able to prioritise when multiple request to solve and keen on exceeding standards and satisfaction.
COREcruitment LTD • London, UK