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H&M Retail Sales Advisor

You are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You always put our customers’ first and offer assistance and share your Product and Fashion knowledge. You create an environment that is easy for our Customers to shop through Store Operations and Great Garment Care. By sharing your knowledge and skills with your colleagues you actively contribute to creating a Best Team in order to meet the expectations of our customers. You work in accordance with H&M standards, policies, procedures and legal requirements. By acting in line with our Values and being a role model, you contribute to H&M’s business success. Role responsibilities include, but are not limited to: Best Customer Experience You are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You always put our customers’ first and offer assistance and share your Product and Fashion knowledge. Direct Customer Service Demonstrate the 5 basic demands to greet and engage with our customers in the service areas and on the sales floor Apply a ‘Heads up’ approach – be aware of customers that require assistance and offer help Use your product and fashion knowledge to inspire the customer by offering purchasing suggestions, promoting campaigns, offers, activities and company initiatives (i.e., sustainability efforts, garment collecting) Sales & Profit You are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You create an environment that is easy to shop through Store Operations and Great Garment Care. You follow all required H&M procedures, routines and best practices in all areas of the store, so sales goals can be reached Store Operations Keep the fixtures full and tidy regularly throughout the day to maximize sales Ensure great garment care to sell the products in their best condition at the right time Replenish sizes and allocation to the sales floor through efficient delivery and refill routines to avoid missed sales Ensure all areas of the sales floor and back of house are always clean and tidy, this includes but not limited to: Maintaining cleanliness of, and sweeping on sales floor, fitting rooms, and BOH areas Dusting all counters/hard surfaces, removes all spills, trash and debris from store Maintaining the cleanliness of employee kitchen areas including cleaning/disinfecting surfaces Maintaining cleanliness of all bathroom facilities on an as needed basis Garment Processing Procedures Actively process, stock and replenish garments on sales floor and stock room Fold, hang, display and merchandise garments per H&M guidelines to maximize selling opportunities Unload delivery truck, receive, open & unpack merchandise and label merchandise with security tags within efficiency time goals Cash Handling Procedures Handle payments and returns Ring on the register, report & handles all required transactions, issue receipts & fold and place merchandise in appropriate bag following the register best practice routine Policy and Safety Routines Follow all procedures and routines regarding safety, security and administrative processes in all areas of the store Execute reductions, price changes, and transfers Best Team By sharing your knowledge and skills with your colleagues you actively contribute to creating a Best Team in order to meet the expectations of our customers. You work in accordance with H&M standards, policies and procedures and legal requirements. Share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment Give honest and constructive feedback to your colleagues to develop their skills Work in accordance with H&M standards and local legislation with health & safety and security routines, to guarantee you, your colleagues and customer safety at all times Minimum Qualifications: High School graduate or equivalent preferred 6 months of experience in customer service, preferred Ability to lift in excess of 20 pounds Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc) for a short distance Ability to climb a ladder and use a step stool  Requirements:  Excellent customer service skills Ability to recognize and execute selling opportunities Ability and willingness to run a cash register Good communication and organizational skills Ability to multi-task in a fast-paced environment Ability to take initiative to complete tasks and solve problems Ability to meet deadlines Ability to manage time and prioritize Must be able to work a flexible work schedule including nights and weekends

H&M Hennes & Mauritz AB • Charleston, U.S.

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Seasonal H&M Retail Sales Advisor - Tanger Outlets

Job DescriptionTitle: Sales Advisor Function: Sales Department: Store Reports to: Department Manager, dotted line to Department Supervisor You are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You always put our customers’ first and offer assistance and share your Product and Fashion knowledge. You create an environment that is easy for our Customers to shop through Store Operations and Great Garment Care. By sharing your knowledge and skills with your colleagues you actively contribute to creating a Best Team in order to meet the expectations of our customers. You work in accordance with H&M standards, policies, procedures and legal requirements. By acting in line with our Values and being a role model, you contribute to H&M’s business success. Role responsibilities include, but are not limited to: Best Customer Experience You are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You always put our customers’ first and offer assistance and share your Product and Fashion knowledge. Direct Customer Service Demonstrate the 5 basic demands to greet and engage with our customers in the service areas and on the sales floor Apply a ‘Heads up’ approach – be aware of customers that require assistance and offer help Use your product and fashion knowledge to inspire the customer by offering purchasing suggestions, promoting campaigns, offers, activities and company initiatives (i.e., sustainability efforts, garment collecting) Sales & Profit You are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You create an environment that is easy to shop through Store Operations and Great Garment Care. You follow all required H&M procedures, routines and best practices in all areas of the store, so sales goals can be reached Store Operations Keep the fixtures full and tidy regularly throughout the day to maximize sales Ensure great garment care to sell the products in their best condition at the right time Replenish sizes and allocation to the sales floor through efficient delivery and refill routines to avoid missed sales Ensure all areas of the sales floor and back of house are always clean and tidy, this includes but not limited to: Maintaining cleanliness of, and sweeping on sales floor, fitting rooms, and BOH areas Dusting all counters/hard surfaces, removes all spills, trash and debris from store Maintaining the cleanliness of employee kitchen areas including cleaning/disinfecting surfaces Maintaining cleanliness of all bathroom facilities on an as needed basis Garment Processing Procedures Actively process, stock and replenish garments on sales floor and stock room Fold, hang, display and merchandise garments per H&M guidelines to maximize selling opportunities Unload delivery truck, receive, open & unpack merchandise and label merchandise with security tags within efficiency time goals Cash Handling Procedures Handle payments and returns Ring on the register, report & handles all required transactions, issue receipts & fold and place merchandise in appropriate bag following the register best practice routine Policy and Safety Routines Follow all procedures and routines regarding safety, security and administrative processes in all areas of the store Execute reductions, price changes, and transfers Best Team By sharing your knowledge and skills with your colleagues you actively contribute to creating a Best Team in order to meet the expectations of our customers. You work in accordance with H&M standards, policies and procedures and legal requirements. Share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment Give honest and constructive feedback to your colleagues to develop their skills Work in accordance with H&M standards and local legislation with health & safety and security routines, to guarantee you, your colleagues and customer safety at all times QualificationsHigh School graduate or equivalent preferred 6 months of experience in customer service, preferred Ability to lift in excess of 20 pounds Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc) for a short distance Ability to climb a ladder and use a step stool  Requirements:  Excellent customer service skills Ability to recognize and execute selling opportunities Ability and willingness to run a cash register Good communication and organizational skills Ability to multi-task in a fast-paced environment Ability to take initiative to complete tasks and solve problems Ability to meet deadlines Ability to manage time and prioritize Must be able to work a flexible work schedule including nights and weekends

H&M Hennes & Mauritz AB • Fort Worth, U.S.

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H&M Retail Sales Advisor - Part Time

Role responsibilities include, but are not limited to:Best Customer ExperienceYou are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You always put our customers’ first and offer assistance and share your Product and Fashion knowledge.Direct Customer Service·       Demonstrate the 5 basic demands to greet and engage with our customers in the service areas and on the sales floor·       Apply a ‘Heads up’ approach – be aware of customers that require assistance and offer help·       Use your product and fashion knowledge to inspire the customer by offering purchasing suggestions, promoting campaigns, offers, activities and company initiatives (i.e., sustainability efforts, garment collecting)Sales & ProfitYou are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You create an environment that is easy to shop through Store Operations and Great Garment Care. You follow all required H&M procedures, routines and best practices in all areas of the store, so sales goals can be reachedStore Operations·       Keep the fixtures full and tidy regularly throughout the day to maximize sales·       Ensure great garment care to sell the products in their best condition at the right time·       Replenish sizes and allocation to the sales floor through efficient delivery and refill routines to avoid missed sales·       Ensure all areas of the sales floor and back of house are always clean and tidy, this includes but not limited to:o  Maintaining cleanliness of, and sweeping on sales floor, fitting rooms, and BOH areaso  Dusting all counters/hard surfaces, removes all spills, trash and debris from storeo  Maintaining the cleanliness of employee kitchen areas including cleaning/disinfecting surfaceso  Maintaining cleanliness of all bathroom facilities on an as needed basisGarment Processing Procedures·       Actively process, stock and replenish garments on sales floor and stock room·       Fold, hang, display and merchandise garments per H&M guidelines to maximize selling opportunities·       Unload delivery truck, receive, open & unpack merchandise and label merchandise with security tags within efficiency time goalsCash Handling Procedures·       Handle payments and returns·       Ring on the register, report & handles all required transactions, issue receipts & fold and place merchandise in appropriate bag following the register best practice routinePolicy and Safety Routines·       Follow all procedures and routines regarding safety, security and administrative processes in all areas of the store·       Execute reductions, price changes, and transfersBest TeamBy sharing your knowledge and skills with your colleagues you actively contribute to creating a Best Team in order to meet the expectations of our customers. You work in accordance with H&M standards, policies and procedures and legal requirements.·       Share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment·       Give honest and constructive feedback to your colleagues to develop their skills·       Work in accordance with H&M standards and local legislation with health & safety and security routines, to guarantee you, your colleagues and customer safety at all timesQualificationsMinimum Qualifications:·       High School graduate or equivalent preferred·       6 months of experience in customer service, preferred·       Ability to lift in excess of 20 pounds·       Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc) for a short distance·       Ability to climb a ladder and use a step stoolRequirements: ·       Excellent customer service skills·       Ability to recognize and execute selling opportunities·       Ability and willingness to run a cash register·       Good communication and organizational skills·       Ability to multi-task in a fast-paced environment·       Ability to take initiative to complete tasks and solve problems·       Ability to meet deadlines·       Ability to manage time and prioritize·       Must be able to work a flexible work schedule including nights and weekends

H&M Hennes & Mauritz AB • Atlanta, U.S.

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H&M Retail Visual Keyholder

Overall Job Summary: Working at the heart of fast-paced fashion business, a Visual Keyholder is responsible for creating an environment that inspires customers to explore their personal style. The role will support and guide the store team to deliver the most inspiring and exciting Customer Experience in line with the H&M brand and values. It will actively drive sales in the store and is responsible to implement the Visual Identity to make H&M the No. 1 fashion destination. The Visual Keyholder will always meet the expectations of customers and colleagues, as well as follow H&M procedures and standards.This position is within our Store & Sales Function and reports to our Store Manager.Core Responsibilities includes but is not limited to: SELLINGThe Visual Keyholder will set the garment presentation on the Sales Floor & Windows according to the Commercial Handbook. Together with the Department Manager, the Visual Keyholder will determine additional commercial opportunities in the store within the H&M brand guidelines. The role will execute floor moves based on those joint discussions.Fashion KnowledgeEnsure you are up to date with current fashion trendsShare, inspire, and educate the team on the seasonal trend informationDirect Customer ServiceEnsure you meet customer expectations on direct service according to H&M standardsSupport the store to achieve excellent customer serviceIndirect Customer ServiceFollow up on the Visual Identity through the implementation of the Commercial handbookSecure well styled GTL mannequins in windows and in storeCreate a clear red threat from windows to A-area with wearable buying suggestionsEnsure high quality, commercial garment presentation with good garment care every day together with the store teamProvide a good concept flow by maintaining the concept layout, fixtures, and navigationLaunch and maintain all sales campaigns and activities on time according to H&M standardsDrive Sales TargetsIdentify opportunities to increase customer satisfaction and sales with the Department Manager and execute changes accordinglyPerform sales follow up and initiate actions to reach sales targetsTEAMThe Visual Keyholder will support the Store team to enhance the customer and working experience in store through coaching. Together with the Store Management team, the Visual Keyholder will ensure that all legal requirements and H&M policies are fulfilled.Training and DevelopmentEvaluate and develop the visual and commercial skills of the store teamCoach and develop Sales Advisors while executing floor moves togetherOrganize, provide and carry out visual training for all colleagues to support garment presentation in line with the Commercial handbookSeek Visual Merchandiser potential for successionCommunication and Legal RequirementsEnsure that all communication in the windows and sales floor complies with local legislation ROUTINESThe Visual Keyholder will organize and plan the workload according to business needs and commercial planner. The role will ensure safety, security, and administration procedures are always followed.Commercial RoutinesTogether with the Department Manager, follow up on store KPIs and initiate actions to reach store goals and budgetsAdapt the store planning according to store needs and budget from the Commercial planComplete and take action on the Best Brand portion of the Store Experience Tool (S.E.T.) to maximize commercial opportunitiesVisual Store Operational RoutinesComplete the sample picking as well as execute the floor moves in a way that creates clear stories and wearable suggestionsComplete all sales floor and window morning routines daily before store is openHandle Visual Merchandiser material and visual scheme ordersControl quantity and condition of all incoming visual materialMaintain and care for all display and interior material with sustainability in mindKeep visual room organized and safeShare information with the team on Commercial handbook seasonal changes and continue to evaluate throughout the seasonProvide updates of all Visual Merchandising information material in the storeEnsure that the store always has enough Sale and Activity materialPaint the windows as necessaryBack of House RoutinesPerform all store routines, including the opening and closing of the store, by following all Company practices and proceduresWork with timekeeping and scheduling system including approving timesheetsMay be assigned overall store responsibility in absence of Store Manager or Department manager when opening and closing storeSecurityPromote employee and customer safetyResolve health & safety, legal, and security issuesAddress any loss prevention and safety issues that may occur while on duty and bring any escalated employee issues to the management team Additional Accountabilities:No financial accountability QUALIFICATIONSAssociate’s Degree in a Fashion industry specialty preferred2 years of retail visual merchandising experienceAbility to lift in excess of 20 poundsAbility to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distanceAbility to climb a ladder and use a step stoolMust be able to work with hand and power operated tools and lift in order to execute display area set upsAbility to work flexible hours and extended hours at timesMay be required to travel to support other stores

H&M Hennes & Mauritz AB • Springfield, U.S.

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H&M Retail Visual Key Holder

Overall Job Summary: Working at the heart of fast-paced fashion business, a Visual Keyholder is responsible for creating an environment that inspires customers to explore their personal style. The role will support and guide the store team to deliver the most inspiring and exciting Customer Experience in line with the H&M brand and values. It will actively drive sales in the store and is responsible to implement the Visual Identity to make H&M the No. 1 fashion destination. The Visual Keyholder will always meet the expectations of customers and colleagues, as well as follow H&M procedures and standards.  This position is within our Store & Sales Function and reports to our Store Manager.  Core Responsibilities includes but is not limited to:  SELLING The Visual Keyholder will set the garment presentation on the Sales Floor & Windows according to the Commercial Handbook. Together with the Department Manager, the Visual Keyholder will determine additional commercial opportunities in the store within the H&M brand guidelines.  The role will execute floor moves based on those joint discussions. Fashion Knowledge Ensure you are up to date with current fashion trends Share, inspire, and educate the team on the seasonal trend information Direct Customer Service Ensure you meet customer expectations on direct service according to H&M standards Support the store to achieve excellent customer service Indirect Customer Service Follow up on the Visual Identity through the implementation of the Commercial handbook Secure well styled GTL mannequins in windows and in store Create a clear red threat from windows to A-area with wearable buying suggestions Ensure high quality, commercial garment presentation with good garment care every day together with the store team Provide a good concept flow by maintaining the concept layout, fixtures, and navigation Launch and maintain all sales campaigns and activities on time according to H&M standards Drive Sales Targets Identify opportunities to increase customer satisfaction and sales with the Department Manager and execute changes accordingly Perform sales follow up and initiate actions to reach sales targets TEAM The Visual Keyholder will support the Store team to enhance the customer and working experience in store through coaching. Together with the Store Management team, the Visual Keyholder will ensure that all legal requirements and H&M policies are fulfilled.  Training and Development Evaluate and develop the visual and commercial skills of the store team Coach and develop Sales Advisors while executing floor moves together Organize, provide and carry out visual training for all colleagues to support garment presentation in line with the Commercial handbook Seek Visual Merchandiser potential for succession  Communication and Legal Requirements Ensure that all communication in the windows and sales floor complies with local legislation  ROUTINES The Visual Keyholder will organize and plan the workload according to business needs and commercial planner. The role will ensure safety, security, and administration procedures are always followed. Commercial Routines Together with the Department Manager, follow up on store KPIs and initiate actions to reach store goals and budgets Adapt the store planning according to store needs and budget from the Commercial plan Complete and take action on the Best Brand portion of the Store Experience Tool (S.E.T.) to maximize commercial opportunities Visual Store Operational Routines Complete the sample picking as well as execute the floor moves in a way that creates clear stories and wearable suggestions Complete all sales floor and window morning routines daily before store is open Handle Visual Merchandiser material and visual scheme orders Control quantity and condition of all incoming visual material Maintain and care for all display and interior material with sustainability in mind Keep visual room organized and safe Share information with the team on Commercial handbook seasonal changes and continue to evaluate throughout the season Provide updates of all Visual Merchandising information material in the store Ensure that the store always has enough Sale and Activity material Paint the windows as necessary Back of House Routines Perform all store routines, including the opening and closing of the store, by following all Company practices and procedures Work with timekeeping and scheduling system including approving timesheets May be assigned overall store responsibility in absence of Store Manager or Department manager when opening and closing store Security Promote employee and customer safety Resolve health & safety, legal, and security issues Address any loss prevention and safety issues that may occur while on duty and bring any escalated employee issues to the management team  Additional Accountabilities: No financial accountability QualificationsWhat You’ll Need to Succeed:  Associate’s Degree in a Fashion industry specialty preferred 2 years of retail visual merchandising experience Ability to lift in excess of 20 pounds Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance Ability to climb a ladder and use a step stool Must be able to work with hand and power operated tools and lift in order to execute display area set ups Ability to work flexible hours and extended hours at times May be required to travel to support other stores

H&M Hennes & Mauritz AB • Glendale, U.S.

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H&M Retail Visual Merchandiser

Role responsibilities include, but are not limited to:SellingYou set the garment presentation on the Sales Floor & Windows according to the Commercial Handbook. Together with the Department Manager you determine additional commercial opportunities in your store within the H&M brand guidelines. You execute floor moves based on those joint discussions. Fashion KnowledgeEnsure you are up to date with current fashion trendsShare, inspire and educate the store team on seasonal trend informationDirect Customer ServiceEnsure you meet customer expectations on direct service according to H&M standards. Support the store to achieve excellent customer service.Indirect Customer ServiceFollow up the H&M Visual Identity through implementation of the Commercial Handbook and secure well-styled GTL mannequins in windows and in store.Create a clear red thread from windows to A-area with wearable buying suggestions.Ensure high quality, commercial garment presentation with good garment care every day together with store teamProvide good concept flow by maintaining the concept layout, fixtures and navigation.Launch and maintain all sales campaigns and activities on time and according to H&M standards.Drive Sales TargetsIdentify opportunities to increase customer satisfaction and sales with the Department Manager and then you execute changes accordingly.Perform sales follow-up and initiate actions to reach sales targets.TeamYou support the store team to enhance the customer and working experience in store through coaching. Together with the Store management team you ensure that all legal requirements and H&M policies are fulfilled.Training and DevelopmentEvaluate & develop the visual and commercial skills of the store teamCoach & develop Sales Advisors while executing floor moves togetherOrganize, provide and carry out visual training for all colleagues to support garment presentation in line with the Commercial Handbook. Seek VM potential for succession.Communication and Legal RequirementsEnsure that all communication in the windows and on the sales floor complies with local legislation.RoutinesOrganize and plan your workload according to business needs and commercial planner. Ensure safety, security and administration procedures are always followed.Commercial RoutinesTogether with the Department Manager, you follow up on Store KPIs & initiate actions to reach store goals and budgets.Adapt the store planning according to store needs and budget from the Commercial plan.Complete and take action on the Best Brand portion of the Store Experience Tool (S.E.T.) to maximize commercial opportunities.Visual Store Operations RoutinesComplete the sample picking as well as execute the floor moves in a way that creates clear stories and wearable buying suggestionsComplete all sales floor and window morning routines daily before store is openHandle Visual Merchandiser material and visual scheme orders.Control quantity and condition of all incoming visual material.Maintain and care for all display and interior material with sustainability in mind.Keep visual room organized and safe. Share information with team on Commercial handbook seasonal changes & continue to evaluate throughout the season.Provide updates of all VM information material in the store.Ensure that the store always has enough Sale and Activity material.Paint the windows as necessary.Security·       Promote employee and customer safety·       Resolve health & safety, legal and security issues·       Prevent lossQualificationsMinimum Qualifications:Associates degree in a Fashion industry specialty preferred2 years of retail visual merchandising experienceAbility to lift in excess of 20 poundsAbility to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance Ability to climb a ladder and use a step stool

H&M Hennes & Mauritz AB • Snellville, U.S.

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Designer, Color, Materials, & Trend

Designer, Color, Materials, & TrendYou'll be a trusted member of our team reporting to the Color, Materials & Trend team within the global Footwear Design function (Men’s, Women’s, Street, Outdoor). As the Designer, Color, Materials & Trend, you will execute the seasonal creative direction through color and material design application. You will realize trend-relevant, narrative-driven concepts with color, materials, graphics and details that support the seasonal brand strategy and storytelling across Footwear Design. Bring your purpose and curiosity to this role in order to drive newness, energy and move the brand forward. How You Will Make a Difference What you will do:Apply color and material direction to footwear designs across categories based on seasonal creative directionSupport the Color/Trend/Materials Design team through research and development of color and material trends Collaborate with Design team to understand category and color flow based on seasonal direction, color strategy and storytellingCreate seasonal graphic and print designsProvide color design support for design team as needed outside of assigned product loadMaintain CAD files in company Product Line Management (PLM) systemResearch color and style trend analysis and communicate to the product development team via samples, trend boards, etc.As the Designer, Color/Materials/Trend, you will be responsible for executing the seasonal Creative Direction through color and material design application. You will realize trend-relevant, narrative-driven concepts with color, materials, graphics and details that support the seasonal brand strategy and storytelling across Footwear Design. Bring your purpose and curiosity to this role in order to drive newness, energy and move the brand forward.Skills for SuccessYears of Related Professional Experience: 3-5 experience or 2+ years of related experience and trainingEducational Position Requirements: A formal education and subsequent undergraduate/graduate degrees such as a bachelor’s degree or equivalent from a four-year collect industrial or fashion/textile design or graphic design are nice to have, we are most interested in your total experience and professional achievements.What we expect you already know/have:A strong understanding of color theory and visual acumenA strong understanding of leather and textilesThe ability to influence and collaborate with key business partners and stakeholdersThe ability to manage multiple projects at once and meet seasonal milestones and key deadlinesExperience in footwear or apparel design or an equivalent combination of technical experience and trainingProficiency with computer design software, i.e., Adobe Illustrator, Adobe Photoshop)Proficiency with business computer software, i.e., Microsoft Excel, Work, PowerPoint, Apple KeynoteKnowledge of additional computer design (Solidworks, Alias, Rhino or other design software) is a plusProfessional presentation skillsThe ability to ready, analyze and interpret product design briefsThe ability to establish and maintain effective relationships with cross-functional partnersExcellent interpersonal and communication skillsExcellent problem-solving skillsThe ability to travel internationally and domestically as needed (10-20 percent of the time)The willingness and ability to work additional hours as neededThe ability to bend, lift, open and move product and related office items varying in weight from 1-25 pounds, depending on the need

Timberland Company • Portsmouth, u.s.

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