Job DescriptionWe came across your profile for IT Support Engineer position; we have openings with Happiest Minds Technologies for one our Banking client in Abu Dhabi location.Position SummaryWe are seeking a motivated and detail-oriented IT Support Engineer to provide technical assistance and ensure seamless IT operations across systems and users. The ideal candidate should have strong hands-on experience in troubleshooting hardware, software, and network issues within Windows and Mac OS environments, with proficiency in Active Directory, O365, and enterprise support tools.Key ResponsibilitiesProvide L1 and L2 technical support for system, software, and network-related issues.Perform installation, configuration, and maintenance of Windows and Mac OS devices.Manage and support Active Directory, O365, Azure, VPN, Citrix, and MDM environments.Execute PC imaging, configuration, data restoration, and user profile setups.Monitor and manage systems using SCCM, Lansweeper, and Symantec Endpoint Protection.Handle IT support tickets through ServiceNow, HP Service Manager, or other ITSM tools.Ensure infrastructure stability and security through proactive monitoring.Collaborate with cross-functional teams to resolve escalated issues efficiently.Support multi-factor authentication (MFA), remote connectivity, and secure printing setups.Assist in network troubleshooting, shared folder access, and user account management.SkillsRequired Skills & QualificationsBachelor’s or Master’s degree in Information Technology, Computer Science, or a related field.4-8 years of experience in IT Support, Desktop Administration, or similar roles.Proficiency in Windows 10/11, Mac OS, and fundamental networking concepts.Working knowledge of Active Directory, Office 365, VPN, and Citrix.Familiarity with Azure AD, Intune MDM, SCCM, and endpoint protection tools.Experience with ticketing tools such as ServiceNow, HP Service Manager, or Jira.Strong problem-solving, communication, and customer service skills.Ability to manage multiple support tasks in a fast-paced environment.
Bayt.com Inc. • Abu Dhabi, Emirati Arabi Uniti