Position Summary The Service Specialist position provides the tactical execution of the transportation team through On-Time pick up and delivery management, In transit tracking, risk identification and mitigation, date maintenance, and exception management to meet internal and external customer expectations. The Service Specialist interacts with a large number of internal and external critical partners. The position requires a self-managed individual who is aligned with the expectations and objectives of the Supply Chain as they conduct their daily operational activities. This position is based in the centralized Transportation Hub (T-Hub) in Dekalb, IL or in Solon, OH. PRIMARY RESPONSIBILITIES:Operational: • Efficiently and effectively execute the transport of products utilizing the Transportation Control Tower (TCT) tools and processes to exceed service expectations. • Collaboration with cross-functional areas including customer service, carriers, facilities, and deployment while maintaining the proper professional approach in all interactions (face to face, phone, email, meeting, etc) • Take initiative and make decisions independently weighing customer needs, facility requirements, carrier capacity, and escalating as appropriate. • Ensure load coverage by utilizing published rote guides while balancing service and cost. • Support Nestle Operational Master Plan, Nestle Continuous Excellence Initiatives and Continuous Process Improvement. • Resolve conflicts/discrepancies positively, professionally, and timely.Functional: • On-Time pick up management • In transit tracking • On-Time delivery management • Risk Analysis identification and mitigation • Date maintenance • Exception ManagementAdministration: • Build strong working relationships with internal and external customers. • Daily communication on successes and opportunities. • Pursue continuous education on Transportation and Supply Chain. • Trusted with confidential information. • Embrace a Winning mindset, while being aligned, agile and adaptable.REQUIREMENTS AND MINIMUM EDUCATION LEVEL:• High School Diploma, with a college education preferred. • Requires a professional approach to internal and external customers. • Demonstrates a professional image and demeanor.• Transportation and/or logistics experience preferred • Experience in a tactical and fast-paced office environment • Strong customer service skills
Nestlé S.A. • Dekalb, U.S.
Sony Electronics, Inc. look for the risk-takers, the collaborators, the inspired and the inspirational. We want the people who are brave enough to work at the cutting edge and create solutions that will enrich and improve the lives of people across the globe. So, if you want to make the world say wow, let's talk.Expert, Import OperationsSony's Purpose is simple. We aim to fill the world with emotion, through the power of creativity and technology. We want to be responsible for getting hearts racing, stirring ambition, and putting a smile on the faces of our customers. That challenge, combined with our spirit of innovation, motivated us to create groundbreaking technology, entertainment, and services for people worldwide.Our history as a global brand had been built around employees that all have a passion for touching peoples' lives, and pride in pushing beyond that status quo to produce truly extraordinary results.ResponsibilitiesOversees day to day Import activity for Sony Electronics, with additional support for sister Sony organizations (Sony Interactive Entertainment, Sony Latin America, Sony Biotechnology, Hawkeye, Takeoff Point).Interfaces with internal Legal Counsel, Finance Group, Parent Company (Sony Corporation - TYO), overseas Sony affiliates (Singapore, Malaysia, China, Vietnam, Thailand), and provides updates as necessary with changes to import regulations; resolves problems and provides suggestions to enhance the import flow.Communicates with internal and external customers, freight forwarders, customs officers, and other government agencies when operational support is needed.Helps to ensure legal compliance and establishes import controls adhering to government rules and regulations for all shipments. Manages the timely processing of import clearance and entry filings with our Customs Brokers. Helps to manage financial reconciliations to ensure accurate and timely payment of duties and taxes to US Customs.Provides financial reports to SNA's Finance, and Trade Strategy and Compliance Groups, and retains accurate information for record keeping and future audits.Performs audits to ensure correct payment of duties, taxes, and fees to US Customs. Provides leadership and guidance to 3rd party support team. Directs support team to complete assignments using established guidelines, procedures, and policies. Provides support and backs up support roles when needed.Supports the management of 3rd party vendors (Fed Ex Trade Networks, QuestaWeb / Descartes, MJ Carrillo, etc.). Conducts regular meetings with vendor partners to discuss KPI, initiatives, and topics related to compliance, customs clearance, and other import related matters. Conducts reviews of the third party's operations and SOPs. Helps to ensure that team goals are achieved according to established guidelines, procedures, and policies.Creates, updates, maintains, and socializes Sony’s Import procedure manual to 3rd party support team and other stakeholders. Supports project management initiatives, helping to develop and execute project plans.Uses knowledge and experience to provide guidance; focus on process improvement utilizing PDCA methodology.May be asked to provide compliance training to internal Business units, Staff members, and 3rd party affiliates.Minimum RequirementsBA/BS Business, Supply Chain (or similar)5+ years Import Operations work experienceAbility to manage complex situations with internal and external stakeholdersProficiency with Microsoft Office suitePreferred Skills U.S. Customs Brokerage License or Certified Customs Specialist CertificateExperience with SAP ERP, QuestaWeb Import applicationsExperience with process improvement initiatives using PDCA methodologyProject management experience; SmartsheetExperience with Analytics; Power BI
Sony Electronics Inc. • San Diego, u.s.
Job SummarySupply of technical and management support for the purchase, shipment and storage of technical materials/parts required for Space Engineering.Key ResponsibilitiesManage all purchase requests related to projects.Collect all purchase requests from engineers and project leads.Provide if required, quotations and solutions to the purchase requests.Prepare all internal documentation required for purchases.Continuously monitor and follow up with all purchase requests.Manage all shipment and storage requests related to projects.Maintain the availability of all labs material, consumables, etc.QualificationsJob Requirements (Education, Qualificaiton, Skills & Expereince)Bachelor’s degree in Logistics & Supply Chain Management, Project Management, Facility Management, Industrial Engineering, Civil Engineering and Engineering Management.Excellent written and verbal communication in English / Arabic.Timely availability of required equipment, materials and parts for Space Engineering.Quality of the requested equipment, materials and parts compared to the requirements.Availability of regular materials and parts in the labs.Quality of engineering parts request process and systems.Quality of storage facilities.Quality of packing and logistical support.Documentation Level.Punctuality in delivering tasks on time.
EDARABIA • Dubai, United Arab Emirates
We are a smart appliance manufacturer with a history of innovation dating back 50 years. We design, manufacture and sell over 15, 000 products. You will find our products in the White House the Guggenheim Museum and a multitude of hotels, restaurants, retail stores, homes, conference facilities, educational facilities, hospitals, museums, and public spaces. Our smart products save our customers over $1 billion per year in energy costs. Innovative design is the core of everything we do. We have manufacturing facilities in the US and abroad and strategic purchasing is critical to keeping our lines running. You will be a key member of our procurement team developing strategies to strengthen our relationships with our supply chain. You will apply your knowledge for commodity management to our evolving business needs and manage executive-level supplier relationships. We will rely on you to link customers, vendors, and engineering to ensure supplier capabilities match our current and future needs. We will assist a talented Supply Chain professional with relocation to Pennsylvania's Lehigh valley where you can enjoy and afford a robust selection of nightlife, entertainment, arts, and outdoor activities. 3 Awesome reasons to work here:Work for a Global leader where your efforts ensure customers get on-time solutionsYou will have a high degree of autonomy and quickly be given a lot of responsibilityExcellent benefits including excellent, low-cost insurance, PTO, 401K, and profit sharing What you will be doing We will rely on you to develop and execute sourcing strategies by developing, negotiating, implementing, and sustaining supply agreements consistent with business needs. You will monitor and respond to changing market conditions and business drivers on a global basis to maximize leverage and minimize risk. Enhance our operational flexibility and profitability through the creation and execution of a strategic commodity plan Work collaboratively to build a world class supply chain, improve delivery rates to customers, and reduce risk through the execution of supply strategies Select, manage, and develop our key plastics and mechanical suppliers or electronic device suppliers Develop and implement cost reduction and capacity strategies through value analysis, inventory management, and optimization Develop executive-level supplier relationships Continuously benchmark suppliers to ensure best-in-class commodity management Solve emerging supply chain problems, such as logistical challenges, material supply availability and vendor capability Ensure suppliers are meeting our expectations of service level performance Help new product teams develop relationships with new and existing suppliers to match product needs with supplier capabilities Work with business teams to ensure proper forecasting of components and matching vendor supply What you need for this Position:Bachelor's or Master's Degree in Supply Chain, Business, Engineering or related with a GPA of 3.0+At least 5 years of Commodity Management experienceExperience to work with C-Level executives at Suppliers What's in it for you: In addition to a competitive salary ($100 - $140K and full benefits, you will have the opportunity to have a major impact developing products used in homes and businesses worldwide. Our market leadership position and history of growth will provide you with excellent opportunities for advancement.
Craft Recruiting • Allentown, U.S.
Job SummaryManage & Support the In-Store Goods Flow operations for existing & new IKEA Store’s by constantly improving excellence in logistical operations in the area of Goods Flow. Ensure all operational metrics for Commercial Build up are achieved as per the project timelines for new stores.Contribute to securing availability of our offer through all sales channels thereby strengthening the customer’s perceived availability with high merchandising quality and at the lowest possible cost.Strengthen the main objectives of IKEA to be leader in life at home in our local market and achieve growth and sustained long term profitability.Review the running stores Goods Flow operational performance by measuring the parameters in Navision and analysing the deviations in the stores monthly KPI’s.Monitor the new stores KPI post the opening, follow up 3 to 6 months into the new stores operations to secure that all ISL parameters are secured as per commercial brief agreements.Conduct ISL – 7 Steps trainings and competency workshops to enhance the knowledge of the Goods Flow team along with the Commercial Team partners thereby raising awareness of the Logistical operations carried out within an IKEA store.Existing IKEA StoresMatrix with the Goods Flow managers across the IKEA stores and secure excellence in the planning and execution of the goods flow process in co-operation with the ISL manager & business partners.Lead and inspire the Goods Flow Managers by providing support with the necessary tools and methods to enhance their functional competency development in order to secure succession planning.Actively support in planning, developing and improving logistics supply operations within the stores.Play and active role in ensuring that all the Goods Flow logistical KPIs are delivered as per the agreed business plan.Support the stores in securing efficient goods flow operations in a cost effective manner while maximizing overall commercial results.Support in analysing stock development with SSS partners and Goods flow managers to ensure a smooth flow of goods from external partners, ensure there is a healthy stock situation for all strategic articles.Ensure there is adequate emphases given for securing a safe working environment for the Good Flow teams, especially during the night replenishment operations with regards to health and safety in goods handling.Work together with partners in the supply chain to achieve a high and stable level of product availability for customers at all times.Live the IKEA and Al-Futtaim values and nurture a strong and living culture within the teams.New IKEA Store Project Support:Support the Expansion/Logistics strategy by ensuring the In – store logistic prerequisites are delivered in a timely manner as per the expansion project time plan, thereby ensuring a smooth Goods Flow during the build-up process for CBU 1 & CBU 2.Mentor, coach and support with recruitment for new stores as per the recruitment process in order to secure competency within the ISL team.Secure the right quantity of MHE for the logistics department by working with the Volume Based Resource Planning tool.Carry out project evaluation regarding the construction of the store for logistic areas.Secure all logistics areas Retail/ Back areas by working with the Dimensioning tool in order to ensure the store is built in order to secure 5 year sold volume capacity in store.Ensure the store warehouse racking is dimensioned in the most optimal (IKEA & EURO PALLET SPLIT) manner taking into consideration the construction aspects in order to secure a safe working environment for the ISL team.Ensure all checklists during CBU 1 & CBU 2 stage are worked with aggressively in order to tighten in store routines for goods handling and store safety.Ensure volumes sold split of 80/20 in terms of pieces sold through the Self-Serve / Full Serve area during commercial brief stage is secured.Secure the Goods Receiving Handover Checklist along with Customer Relations in order to ensure the store is ready for CBU 2 phase from a safety and security aspect.Secure a Service Level Agreement for the MHE and Racking audit is in place as soon as the store is handed over by construction to the In-store Logistics manager.Secure the Density in MH, Children’s IKEA & Kitchen accessories as per the IKEA benchmark figure.Ensure all logistics shortcuts, hotspots are secured and worked with during the commercial brief stage by liaising with the expansion commercial team on the same, as per the initial request from the in-store logistics manager of the store.Secure optimum service level at each step of the CBU 1 & 2 and ensure efficient build up stock to target highest service level at each step of the project and at opening time.Sales Supply Support & InventorySupport with ensuring the right service level of articles is ordered as per the range file and GPS input.Secure system integrity during the build-up phase in CBU 2 by ensuring all the relevant system parameters are in place i.e. Sales Space Management, RTS, Fill rate, Flexi sales to secure Common Planning Concept is worked with in the beginning. Organizational Readiness document to be tracked pre/post opening.Ensure the KPI’s for SSS are tracked right from the beginning in order to detect any deviation in the Service Level per HFB by securing a healthy stock on hand, on invoice and on order in the pipeline for the strategic articles in SL 1 & 2.Ensure the inventory team has an inventory cycle plan in place and the same is followed by securing a complete count for the store before store opening. (Displays, Room sets, fixed assets, buffer & picking locations, Sales support areas).Liaise with the import specialist to ensure all containers are received as per the agreed time plan and the flow of goods receiving is secured in order to reduce any demurrage at port.Plan and review the in-store logistics stock control system in order to ensure system accuracy and minimize discrepancies.Store Operating ProceduresEnsure the In-store logistics team has two set of SOP’s one for the build-up stage and one for operating a running store.Proof read and support with drafting the SOP of the ISL dept for both situations build up & post opening.Conduct an SOP test as per the expansion process to secure the ISL co-workers are well versed with the department SOP as well as the common SOP required to be learnt by all co-workers in store.Training & WorkshopsSupport the ISL manager by securing the transfer of know how during the expansion/build up process.Secure that the ISL co-workers are aware of the IKEA Concept, Safety routines, ISL process, Transfer Types, inventory process before store opening.Ensure the ISL 7 steps are touched upon for the Line Managers/ senior in ISL pre/post opening.Ensure the ISL Line Managers are aware of the contributions they have on the P & L and what lines they impact directly.Ensure the Recovery senior is taken through the Casey claim process along with the goods flow Manager.Ensure Navision training is given to all the ISL Line Manages & Seniors/Co-workers based on their job roles.Ensure the ISL Line managers/ seniors along with sales shopkeepers are taken through the Sales Space Management training.Ensure all the commercial team members are aware of the Transfer Types and the tracking of the same.Secure a Stock Loss Group post opening with the Recovery manager leading the team comprising of co-workers from the different areas of the store to secure knowledge and competences within the ISL organization.
EDARABIA • Dubai, United Arab Emirates