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Job DescriptionKey responsibilities and accountabilities·      Administrating Microsoft Intune for device management.·      End point Management (Autopilot, Intune, Azure AD).·      Troubleshooting Azure AD/On Prem related issues.·      Provide first, second line IT & Telecommunication support.·      Provide first-line support for IT security-related incidents, including responding to alerts and troubleshooting security issues.·      Report security incidents to the IT Security Manager and assist in incident response and remediation efforts.·      Assist end-users with security-related inquiries and issues, ensuring compliance with security policies.·      Ensure that all IT systems and devices adhere to the organization’s security policies and procedures.·      Supporting desktop, servers, laptops and mobile devices, hardware, and operating systems.·      Oversee and update assigned support incidents and service requests.·      Undertake small to medium-sized IT projects as instructed by the IT Manager·      Diagnose and resolve technical issues·      Dealing with incoming faults in a professional, courteous manner over the phone and via email·      Correctly logging incidents and faults, categorizing and prioritizing them in line with team procedures·      Manage a number of scheduled tasks for customers, designed to ensure that the customers systems remain operational.SkillsQualifications·      ITIL Foundation v4·      Experience in Microsoft Intune·      Azure Fundamentals·      MAC devices management·      End Point Management for windows and MAC devices·      Experience in Microsoft AutoPilot for Endpoints (Zero Touch Experience)·      Ability to handle difficult callers with a good level of customer satisfaction·      An ability to think logically·      Good analytical and problem-solving skills·      Up to date IT and helpdesk skills·      An in-depth understanding of the software and equipment your customers/employees are using·      Good interpersonal and customer care skills·      Good accurate records keeping·      Customer Orientation·      Communication Skills·      FlexibilityPreferred CandidateResidence LocationSaudi Arabia

Bayt.com Inc. • Riyadh, Arabia Saudita