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IT Helpdesk Supervisor

Job DescriptionJob Purpose:Lead a team of Customer Services Team Leaders and Customer Services Representatives.Accountabilities:Manage, develop and lead a Customer Service team focused on delivering best in class customer service focused on first time resolution and customer retention.Responsible and accountable for the successful delivery of the agreed targets, budgets and goals.Create a Customer Service function that continually aspires to achieve excellence in all areas.Provide motivational and inspirational leadership to diverse teams with varied skills and abilities, responsible for all aspects of customer service.Responsible for drive performance to exceed agreed customer services levels and continually push the barriers to deliver improvements in customer service and reduction in operating expenses.Qualifications:Have necessary skills to configure and manage BMC Service or equivalent Desk application.Experience in diagnosing and solving computer related problems (Hardware & Software)Experience in supervising and managing the Helpdesk staff.ITIL implementing and operating experience is a must.ISO 20000 Implementing is preferable.Experience:+5/- Years experience of IT Helpdesk domain related to IT / Telecom / Banking Sector.Experience in Supervising Helpdesk Applications and Team.Education:Bachelor Degree in the fields of Computer Science or Engineering , Information technology or any other relevant disciplines.Certifications: MCSE/ ITILv4 / ISO 20000 Implementer.SkillsGeneral Skills:Customer Focus.Required Arabic Speaker.Strong Interpersonal Skills.Excellent command of the English language (written & oral).General Remarks:The role is for Diyar United Company- KuwaitBilingual Skills/ Arab nationals .Female Gender is preferableKuwait based / Transferable VisaImmediate Joiners is a preference .Flexible working hours.The Budget of the role is up to KWD 900/-Job DetailsJob Location - Al Kuwait, KuwaitCompany Industry - IT ServicesCompany Type - Employer (Private Sector)Job Role - Information TechnologyEmployment Type - Full Time EmployeeMonthly Salary Range - $2,000 - $3,000Number of Vacancies - 2Preferred CandidateResidence Location: KuwaitNationality: All Arab CountriesDegree: Bachelor's degree / higher diploma

Bayt.com Inc. • Kuwait, Kuwait

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