IT Support Engineer

Job Description

We came across your profile for IT Support Engineer position; we have openings with Happiest Minds Technologies for one our Banking client in Abu Dhabi location.

Position Summary

We are seeking a motivated and detail-oriented IT Support Engineer to provide technical assistance and ensure seamless IT operations across systems and users. The ideal candidate should have strong hands-on experience in troubleshooting hardware, software, and network issues within Windows and Mac OS environments, with proficiency in Active Directory, O365, and enterprise support tools.

Key Responsibilities

• Provide L1 and L2 technical support for system, software, and network-related issues.
• Perform installation, configuration, and maintenance of Windows and Mac OS devices.
• Manage and support Active Directory, O365, Azure, VPN, Citrix, and MDM environments.
• Execute PC imaging, configuration, data restoration, and user profile setups.
• Monitor and manage systems using SCCM, Lansweeper, and Symantec Endpoint Protection.
• Handle IT support tickets through ServiceNow, HP Service Manager, or other ITSM tools.
• Ensure infrastructure stability and security through proactive monitoring.
• Collaborate with cross-functional teams to resolve escalated issues efficiently.
• Support multi-factor authentication (MFA), remote connectivity, and secure printing setups.
• Assist in network troubleshooting, shared folder access, and user account management.

Skills

Required Skills & Qualifications

• Bachelor’s or Master’s degree in Information Technology, Computer Science, or a related field.
• 4-8 years of experience in IT Support, Desktop Administration, or similar roles.
• Proficiency in Windows 10/11, Mac OS, and fundamental networking concepts.
• Working knowledge of Active Directory, Office 365, VPN, and Citrix.
• Familiarity with Azure AD, Intune MDM, SCCM, and endpoint protection tools.
• Experience with ticketing tools such as ServiceNow, HP Service Manager, or Jira.
• Strong problem-solving, communication, and customer service skills.
• Ability to manage multiple support tasks in a fast-paced environment.