IT Engineer

Job Description

Key responsibilities and accountabilities

·      Administrating Microsoft Intune for device management.

·      End point Management (Autopilot, Intune, Azure AD).

·      Troubleshooting Azure AD/On Prem related issues.

·      Provide first, second line IT & Telecommunication support.

·      Provide first-line support for IT security-related incidents, including responding to alerts and troubleshooting security issues.

·      Report security incidents to the IT Security Manager and assist in incident response and remediation efforts.

·      Assist end-users with security-related inquiries and issues, ensuring compliance with security policies.

·      Ensure that all IT systems and devices adhere to the organization’s security policies and procedures.

·      Supporting desktop, servers, laptops and mobile devices, hardware, and operating systems.

·      Oversee and update assigned support incidents and service requests.

·      Undertake small to medium-sized IT projects as instructed by the IT Manager

·      Diagnose and resolve technical issues

·      Dealing with incoming faults in a professional, courteous manner over the phone and via email

·      Correctly logging incidents and faults, categorizing and prioritizing them in line with team procedures

·      Manage a number of scheduled tasks for customers, designed to ensure that the customers systems remain operational.

Skills

Qualifications

·      ITIL Foundation v4

·      Experience in Microsoft Intune

·      Azure Fundamentals

·      MAC devices management

·      End Point Management for windows and MAC devices

·      Experience in Microsoft AutoPilot for Endpoints (Zero Touch Experience)

·      Ability to handle difficult callers with a good level of customer satisfaction

·      An ability to think logically

·      Good analytical and problem-solving skills

·      Up to date IT and helpdesk skills

·      An in-depth understanding of the software and equipment your customers/employees are using

·      Good interpersonal and customer care skills

·      Good accurate records keeping

·      Customer Orientation

·      Communication Skills

·      Flexibility

Preferred Candidate

Residence Location

Saudi Arabia