Sales Assistant- Edinburgh

An esteemed jewellery group, established in 2003, have swiftly risen to become one of Europe's premier jewellery brands, with a notable presence in London, Paris, Berlin, and even Sydney.

They take pride in revolutionizing the diamond jewellery market by offering high-quality, affordable pieces that commemorate life's special moments.

As Sales Consultant, you'll be an integral part of their team, serving as a brand ambassador and helping clients find the perfect jewellery pieces that resonate with their most treasured moments.

Responsibilities:

• Engage with clients through various channels, including appointments, walk-ins, phone calls, emails and live chat, to provide personalized product demonstrations and sales experiences.

• Maintain exceptional standards in customer service and product knowledge.

• Optimize stock presentation, merchandising, and promotional displays to enhance sales potential. • Utilize upselling techniques to maximize sales opportunities.

• Collaborate with management to surpass profit targets and deliver outstanding customer service. • Handle various administrative tasks, including consultations, returns, repairs, and workshop related activities.

• Play a pivotal role in executing aftersales activities, strategically fostering a loyal customer base and cultivating a network for sustained return business

Qualifications and Skills:

• A minimum of 2 years' luxury retail experience, ideally within the jewellery industry.

• Proficiency in interacting with high-end clientele is advantageous.

• Confident and professional telephone manner.

• Proactive team player with problem-solving abilities and critical thinking skills. • Demonstrates flexibility to meet changing role expectations, operating both independently and collaboratively within a virtual team setting.

This is a great opportunity to work alongside a vibrant and collaborative team within the engaging and rewarding jewellery industry.

Benefits include:

• Opportunities to grow

• Performance-Based commission

• Exclusive Company Discounts