UX Research Designer

Job Title

Designer research


Research sector


Mexico City, Mexico

Job Description

About RevolutPeople deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, our super app has helped 35+ million customers get more from their money. And we're not done yet.As we continue our lightning-fast growth,‌ two things are essential to continuing our success: our people and our culture. We've been officially certified as a Great Place to Work™ in recognition of our outstanding employee experience! So far, we have 8,000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.About The RoleWe approach design at Revolut the same way that we approach everything else. We love building great products. We love delighting our customers. We love turning the complexity of a chaotic world into the simplicity of a beautiful solution that truly solves customer needs 🪄Our Product team knows the magic! Those wizards look into a crystal ball and get a holistic view on the user experience 🔮 With all their wisdom they lead the design processes from discovery to delivery, always keeping in mind our customers and their interests.You may already know the greatest of spells. Let us give you a hint: it starts with a huge R, and it’s not the name of your fave finance super app this time. It's research! ✨ Our UX Researchers’ abracadabra is evidence. They use it to guide product development and enlighten Revoluters with understanding of the user perspective 🧙We say hocus, you say pocus, and the teleport to our Product team gets open! Are you ready to jump in? 💫What You’ll Be DoingChallenging team thinking and senior stakeholder decisions by utilising research-based evidence and insightsUtilising methods such as ethnographic and field research, diary studies, surveys, user/usability testing (remote and in-person), guerrilla research, and any other methods you find impactful to provide fast and accurate feedbackActing as a thought leader in the domain of research, while advocating for the people who could use our productsHelping shape strategic direction by conducting foundational, iterative, and evaluative research, taking into account both business and user needsDefining and designing qualitative and quantitative research studies in collaboration with Designers, Engineers, and Product OwnersExamining existing data and product designs to generate hypotheses and plans for high-impact researchCollaborating and building relationships with UX Designers, Product Managers, Engineers, Program Managers, and other cross-functional partnersPrioritising and driving research to improve user experienceDriving change by communicating compelling findings to stakeholders in the companyMaking research findings convincing and actionable for both research experts and non-expertsWorking closely with product and design teams to identify research topicsManaging and prioritising research plans through ambiguous and fast-changing environments, aligning and efficiently executing critical insightsWhat You'll Need3+ years of experience as a researcher and/or research coordinator for qualitative research studies, including usability/user testing, surveys, field research, or user interviewsA bachelor’s degree in Human-Computer Interaction, Cognitive Science, Psychology, Anthropology, related field, or equivalent practical experienceExperience using Qualtrics or an equivalent softwareBroad knowledge and hands-on experience of a wide range of UX research methods across the qualitative, quantitative, attitudinal and behavioural dimensionsExperience with behavioural data analysis, designing surveys and experimental research, and analysing large datasets using appropriate statistical methodsProduct research experience in an end-to-end, usability, or generative settingStrong communication skills to evangelise, present, confidently explain concepts, and influence at all levels in both English and SpanishGreat customer empathy and a never-settle mindset to solve customer problemsTo be comfortable working in a fast-paced, target-driven environmentExtraordinary organisational skills and a meticulous eye for detailStrong listening and analytical skillsDesign thinking, visual communication, information design, and/or wireframing skillsNice to haveBuilding a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.Refer to our Data Privacy Statement for Candidates: for details on our data handling practices during your application.


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