Senior IT Support Specialist


Public relations sector


Mexico City, Mexico

Job Description

About BaubapWe are a fast-growing, Mexican fintech startup with the mission to become the bridge to people's financial freedom through technology.We are providing microloans to people in financial need through a fast and efficient process, always treating them with the respect and dignity they deserve.Our long-term vision is to become the largest inclusion bank in LATAM by 2030.About your role As an IT Support Specialist at Baubap, your mission is to ensure seamless access and effective functioning of our technological infrastructure. You'll manage critical tools, integrate mobile device management systems, and automate onboarding/offboarding processes. Your role is vital in maintaining our technological backbone, focusing on efficient, secure operations. You'll handle technical issues, support internal team needs, and contribute to enhancing our service request platform.Outcomes Efficient management and security of access to internal technological platforms.Effective implementation and maintenance of device management solutions.Streamlined automation of employee lifecycle processes.Quick resolution of technical issues and hardware management.Ensuring seamless technical support for the Baubap internal team.Effective management and enhancement of the internal service request platform.Maintaining optimal operation of computer systems and networks.Take charge of the IT knowledge management initiative aimed at upkeeping the self-service knowledge base for all internal usersDay to day Managing access to various technological platforms.Implementing and maintaining device management systems.Automating employee lifecycle processes.Addressing daily team requests through our service request platform, ensuring its functionality and continuous improvement.Installing, configuring, and maintaining hardware and software.Requirements 5+ years of experience in IT HelpDeskExperience in IT support, particularly in access and device management.Strong working knowledge of Apple systems and softwareStrong skills in troubleshooting, network management, and system security.Ability to troubleshoot and resolve technical issues efficiently.Excellent communication skills and the ability to explain technical concepts to non-technical team members.Remote Access, VPN & VDINice to have:Certifications in IT management or related fields.Experience in training program development and implementation.Specific expertise in areas like cloud computing, database management, and network security.Your skills Clear and transparent communication. You are able to able to express your thoughts clearly, concisely and to the point. You can openly discuss any blockers you have, and constructively point out areas for improvement.Relentlessly resourceful at execution and problem solving. You make things happen, no matter what. You are disciplined, organized and systematically follow through on your work. Instead of getting stuck thinking "well, this doesn't work", you look for creative / innovative / outside-of-the-box solutions to fix the issue and move on.Sense of urgency. You operate with a constant sense of urgency (as if there was a large, hungry wolf chasing you), constantly looking for ways to move ahead and push everything around you to get to your desired outcome in the most efficient and productive way. You don't wait around and make things happen.Flexibility / adaptability / resilience. You can maintain your composure and focus despite the constantly changing environment, and adequately adapt to new conditions. You can swiftly change the course of action when needed, and you don't get easily demotivated.Being self-driven /committed. You require very little guidance and intervention from your leader to move ahead. You can correctly read what the situation requires, and take the necessary action accordingly. If your leader were to disappear, you can still move ahead and make relevant things happen. You act because you want to, and not because someone else is telling you that you should.Strategic thinking / seeing the bigger picture. You can see further than just your immediate "doorstep". You can correctly assess the deeper implications of certain decisions that might materialise in the future, and take decisions accordingly. You often use data or previous research to inform your recommendations and decisions.Critical / analytical thinking. You can correctly analyse the root causes of a problem, without getting side-tracked by irrelevant, minor details. You can come to the right conclusion and propose a clear, logical plan of action. You don't stay on the surface of things.Helping others succeed / strong stakeholder focus. While tackling the responsibilities on your plate, you are constantly thinking "How will this impact the other party? Am I doing the absolute best I can to offer excellent support / service? What more could I do to help the other side achieve their goal or grow? Am I optimising for myself, or for the common good?"What we can offer youBeing part of a multinational, highly driven team of professionals.Flexible and remote working environment.High level of ownership and independence.20 vacation days / year + 75% holiday bonus.1 month (proportional) of Christmas bonus."Vales de despensa" - 3257.10 MXN / month.Health & Life insurance.Home office set-up budget.Unlimited budget for Kindle books.Baubap Free Loan.Competitive salary.


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