Customer Engagement Manager - LATAM

Job Title

Customer engagement head


Engineering sector


Mexico City, Mexico

Job Description

What is Storyly?Storyly is the only user engagement platform that brings stories to your mobile app. You can integrate into your app easily, create stories for your users, and track results. With native SDKs and dedicated dashboards, Storyly opens up limitless engagement, conversion boost, and monetization possibilities for apps. Apps that integrate with Storyly have proven to amplify the mobile experience that leading to more engaged users with higher retention and monetization.The easiest way to explore Storyly is to check out www.storyly.ioWhat You DoOn a daily basis, you’ll be working with global-scale brands, app owners, to make sure they get the best out of Storyly features. This involves, creating content strategies or best practices based on their goals & objectives, analyzing the performance of their content on Storyly to maximize the value, exploring the mobile marketing world to generate new insights and inspirations for the customers, eventually targeting churn zero and maximum customer satisfaction.Within one day, the Storyly customer engagement manager can make a dashboard demo to the largest retail app of Mexico, can work on the content strategy with a multi-country content platform app, can create a case study out of the conversion-boosting impacts of Storyly for an e-commerce giant, or renew the contract of a world’s largest dating app by showing them why Storyly is indispensable for their success.Who You AreYou are experienced with improving in-app user engagement on a mobile appYou have 5 or more years of experience working at mobile attribution partners (MMPs), or mobile engagement analytics vendors, or e-commerce retail apps with a background in Account ManagementAlthough an engineering degree is not required, you are mobile tech-savvy and can explain terms like SDKs, APIs, engagement metrics, user segmentation, or limitations of certain mobile operating systemsYou are proficient in Excel and familiar with mobile analytic tools like Google Analytics, Firebase, Amplitude, etcYou have excellent written and verbal communication skillsYou enjoy learning as well as sharing new informationYou have experience in creative strategy building in the pastAs an account manager, you are well organized and you can plan proactively with attention to detailIt's a plus if you've one or more of the following:Experience with mobile CRM tools, analytical tools, engagement toolsExperience in marketing, branding campaignsExperience in the strategy department in creative agenciesExperience in verticals such as e-commerce, finance, and utilityExperience in the loyalty sector


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