Senior Product Designer


Food Sector


Guadalajara, Mexico

Job Description

Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime's software is used today in over 125,000 locations across 100+ countries by the world's top restaurant and foodservice operators. Customers including Chipotle, Culver's, Domino's, Dunkin', Five Guys and P.F. Chang's rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits.About The RoleAt Crunchtime!, you will contribute directly to the roadmap of our Food Safety and Operational Excellence product, working closely with other designers, product managers, and engineers to design, build, and optimize user experiences. We are looking for someone to conduct customer and market research, discover new problem spaces, define solutions, optimize experiences, and contribute to the product vision. You'll be at the heart of delivering new products that solve real problems for some of the world's most recognized brands.Being a Senior Product Designer at Crunchtime! means:Being a problem-solver with an ability to cut through complex workflows and information architecture in order to deliver clear and simple solutionsBuilding deep customer empathy and using data to make decisionsPutting customers first, and asking why before howPartnering closely with Product Management and Engineering, but also being proactive to help advance the mission of our organizationWhat you'll do as a Senior Product Designer Craft low and high-fidelity mockupsDesign user flows and experiences that go beyond visual interfacesConduct user research around personas and user experiences, sharing your findings with Product Management and incorporating into the product solutions you designPartner with product managers in conducting customer discovery to uncover the customer Jobs-to-be-Done, pain points, limitations and goalsWork across multiple teams, partnering with other designers, product managers and engineers to guide concepts from research to ideation, and through to executionLead proactive design projects from start to finishCollaborate with other product designers to manage and implement a Design System, and advocate for scalable design solutionsWhat we're looking for3+ years of experience as a Product, UX, or UI Designer for SaaS and mobile productsExperience applying user research methods, including user interviews, competitive analysis, and user testingExpertise with relevant design and prototyping tools such as Figma, Sketch, and InVision (the tools we use), or similar tools like the Adobe Creative SuiteExcellent written and verbal communication and presentation skillsOwn and execute user experience design from concept through launch and supportNice to havesDomain experience in retail operations, operations research, or related fieldsExperience as a Product, UX, or UI Designer working on Enterprise product is a big plus.Experience with distributed or omnichannel systems, complex user interfaces, or other challenging customer problemsYou've helped make your work environment fun, and it's important to you.You've built great relationships with coworkers in the past and want to keep doing it.You care similarly about designing great products and building great relationships with other people.You're interested in the types of business problems we are solving.What you'll getGreat mission-driven team members from diverse backgrounds with a strong company cultureCompetitive payVacation days (with premium)PTOPaid company holidaysYearly team off-sitesInternational travel opportunitiesMajor medical, life, and disability insuranceSavings fundFood vouchersChristmas bonus (30 days)Wellness benefits (Headspace, in an open environment on solutions that are reshaping the way businesses operateFun team eventsAbility to have a big impactFitness reimbursementLearning & development funds


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