Job Description
About Radian GenerationRadian Generation is a global provider of critical technology-forward services designed specifically to support the comprehensive lifecycle of renewable facilities—including solar, wind, and energy storage.Who We ServeRadian Generation’s wide range of commercial, technical, and compliance services provide developers, owners, and operators with critical insights into each aspect of their assets to make better-informed decisions.Radian Generation is committed to supporting greater diversity in the renewable energy industry. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.Role and ResponsibilitiesThe Level 2 IT/OT Engineer executes assigned work orders, including support tickets and project tasks to meet Managed Services Provider (MSP), Managed Security Services Provider (MSSP), and other contractually defined obligations for new and existing customer facilities. This role will perform routine and scheduled maintenance and support tasks, work break/fix and other trouble and support tickets, act as a subject matter expert for programs and products offered, and respond to other emergent conditions across the fleet. Candidates must possess a strong understanding of and direct experience with concepts and best practices related to IT/OT systems.This is an opportunity to be part of a world-class team operating at the nexus of two of the most exciting and fastest growing sectors in renewable energy today: SCADA IT/OT and mission-critical software.MSP tasksCreate and maintain user accounts.Modify permissions and access control lists.Perform routine management of backup and recovery services; file and disk management; and virus protection.Maintain consistent operation of multi-user systems, including coordination with network, SCADA and system engineers, field technicians, project managers, end users, and customer and IT managementInteract with our portfolio of remote networks and systems to perform various functions such as installations, upgrade/patch, monitoring, problem resolution, and configuration managementEngage with internal and external parties (e.g., ISPs, vendors) to troubleshoot and resolve issues, escalating as necessary to ensure timely resolutionPerform design, implementation, and administration activities for complex power generation computing environments on systems (Windows servers & workstations), networks and security (Hirschmann, Palo-Alto, Cisco), communications (ISP services), storage (SQL, historian), substation hardware (SEL), and power (UPS, PDU).Review contractor design packages for adherence to framework policies and best practicesEvaluate host, system, and network configurations for newly acquired sites and make recommendations for improvements.Review and approve change tickets.MSSP tasksExecute vulnerability assessments using vulnerability scanning software.Execute mitigation plans for vulnerabilities.Review security, antivirus, traffic, and event logs.Adhere to cybersecurity and information security procedures, guidelines, and policies.Review and edit Access Control Lists and security policies.Consulting tasksEvaluate vendor products, services, and suggestions.Plan and perform hardware and software upgrades.OtherReport project status for all recurring and non-recurring efforts as required.Attend staff and client meetings as required.Availability for 24-hour on-call duty to meet customer requirements.Availability to make occasional, planned shifts in work hours to accommodate efforts which can only be performed after generation hoursDevelop and document technical processes and procedures as needed.Ensure that required tasks are completed or directed to others as necessary.Effective written and oral communication at all organizational levels, including engineers, c-level, end-users, and external customers.Analyze known and ad-hoc requirements to determine efficient schedule, workflow, and process to complete.Provide Subject Matter Expertise in the evolution of IT/OT framework programs developed for our customers, which include product selection, infrastructure design, and security policies.Mentor and train Level 1 IT/OT Engineers.Edit and execute SOPs.Preferred ExperienceCandidates with experience in NERC CIP-regulated or other compliance program or standard-driven environments (e.g., PCI-DSS, NIST, ISO-27001) are preferred.Experience in compliance programs or standard-driven environments (e.g., PCI-DSS, NIST, ISO-27001)SOC, NOC, or other operation center experienceRequired Qualification & EducationTechnical Degree or minimum 5+ years of relevant IT/OT professional experienceDirect or indirect end-user service experience and/or experience providing remote supportAbility to read electrical, network, infrastructure, and cabling drawingsAll applicants must have prior professional IT/OT systems management experience and knowledge in the following fields:Server hardware and OS managementNetworking and infrastructure design, implementation, and managementCybersecurity, including Next-Generation Firewall configuration and managementRemote infrastructure and network supportData storage and recoveryWork experience in at least one of the following areas is required.SCADA and SCADA Historian design, deployment, or maintenancePower generation, especially renewable energyWork experience in at least two of the following focus areas is required:Tier 2 or Tier 3 IT or OT help desk supportIT infrastructure design or supportComputer network design or supportHost hardening or security monitoring (Cybersecurity)Required Skills & CompetenciesEthical, responsible, and reliableSelf-motivatedDesire to learn and share newly acquired knowledge with colleaguesRemain cool under pressure in a fast-changing environmentNavigate business and technical challenges with easeEffective oral and written communication with peers, external customers, and direct supervisorsExceptional organizational skills requiredStrong team collaboratorIndependently make decisions and solve problemsAccurately remember and clearly communicate detailed technical informationAble to work in an electrical environment. This may have been achieved through formal training, previous work experience, or the ability to demonstrate electrical skillsValid driver’s license requiredMonitoring and tracking time and expenses for accurate project billingPreferred Skills & CompetenciesPalo Alto NGFW configuration, maintenance, and administrationMicrosoft Windows Server supportEffective written and oral communication at all organizational levels, including: engineers, end-users, and external customers.Tier 2 or Tier 3 IT or OT help desk supportScripting and task automationPhysical requirementsThis role may require long periods of sitting in front of a computer screen.Occasionally required to lift and move up to 50 poundsAdditional NotesThis position requires participation in the company’s 24/7 on-call rotation.While on job site, must wear personal protective equipment (PPE), including hard hat and safety glasses at all times.Must be willing and able to travel throughout North America, or internationally as required