Company DescriptionSutherland is seeking an attentive and goal-oriented person to join us as Technical Support at NICE Actimize team. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!Job DescriptionWork with customer and ownership for issues collaborating with higher tiers for end to end resolution.Assist with Customers request assistance via many channels including, phone, email, and various web contact methods (chat, e-Services).Working in accordance with NICE support process, procedures, contractual SLA’s,Determine problem through detailed troubleshooting exploration with customers.Documenting all customer interactions in CRM tool in accordance with SLA.QualificationsExcellent verbal and written communication skills in English (B2 or higher).At least 2 year in technical support facing customers and resolving issues.Fast learner with ability to educate her/himself on relevant technologies.2 years of experience with application development using Object oriented, JAVA, Windows Forms, SQL.Intimate knowledge of the customer’s connected applications.Excellent technical and analytical skills.Technical development/debugging and diagnosis skills (e.g. coding, scripting, etc.).Integration experience with desktop enterprise software applications.Excellent organizational skills, ability to set own task lists and timelines.Ability to work in a team.Demonstrated interest and ability to communicate across technology and business boundaries.Bachelor's degree in computer science (or equivalent).Additional InformationExperience in customer support.Knowledge with Linux, Microsoft Server.Knowledge with SQL Server.Knowledge with XML, HTML, PERL.Familiarity with servers tuning and solving performance issues plus.Apply now and boost your career by joining a world leading technology company. Great benefits working in a hybrid model environment in Bogotá.